Lincoln MKZ Complaints

1,851 consumer complaints on file.

#11513426March 23, 2023
ELECTRICAL SYSTEM, STEERING
I was driving on the freeway when the steering on my car became very difficult and “wobbly”. It was hard to keep it going straight. I knew something was wrong and when I got home, I told my husband to check my tires. The next morning I was told that my tires were fine but when we got into the car, this time I got 4 errors regarding the drive control and steering assist fault. The steering wheel was locked and the car was unable to be driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512380March 17, 2023
STEERING
The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated that upon starting the vehicle, the power steering failure message was displayed. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The contact was relating the failure to NHTSA Campaign Number: 15V34000 (Steering). The manufacturer was notified of the failure and confirmed that the vehicle was not repaired under the recall, and that the recall had expired. The approximate failure mileage was 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512253March 16, 2023
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2014 Lincoln MKZ. The contact stated while having the front passenger’s side tire changed due to a flat, the lug nuts were difficult to remove. The contact stated that extra effort and energy was needed to remove the lug nuts to replace the tire. The dealer was contacted and stated that the failure was a known issue. The contact was informed that there was no recall on the VIN for the failure. The manufacturer was contacted and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511340March 11, 2023
STEERING
Backed out of garage and tried to turn the wheel and couldn’t! Very hard to turn!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510318March 6, 2023
SERVICE BRAKES
While driving, my brakes failed. I was at a low rate of speed and was able to stop if pressing pedal all the way to floor. There was no warning prior to incident. When i was able to put car in park i got a brake fluid low warning. After inspection, brake line burst and brake fluid was visible on front passenger wheel and car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506206February 8, 2023
STRUCTURE:BODY
The doors of the vehicle fail to latch closed when the temperatures get below freezing. There has been a recall previously repaired in 2016 per vehicle records, however this seems to be an issue now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506267February 8, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Lincoln MKZ. The contact stated while driving approximately 35 MPH, and at other various speeds, the check engine warning light remained constantly illuminated. The contact had taken the vehicle to a dealer where it was diagnosed that the vehicle had been leaking coolant into the engine block. The mechanic determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505998February 7, 2023
STEERING
At different times, while driving at a low speed my steering wheel will not turn. Additionally, all these random drive assistance system lights are reflected on the dashboard. I believe it's the Electric power assist system that has a recall with the 2014 Lincoln MKZ not the Lincoln MKZ Hybrid. For example, Hill Start Assist Not Available, Check Adaptive Headlamps etc. This started December 1, 2022, and has been an on-going issue. I have to restart the car in order to continue to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505897February 6, 2023
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
The contact owns a 2010 Lincoln MKZ. The contact stated that while the brake pedal was depressed, he had to apply pressure to the brake pedal to stop the vehicle. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that either the master cylinder or the interlock brake box failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The manufacturer was notified of the failure and the contact was transferred to the dealer, but no further assistance was provided. The failure mileage was approximately 173,270.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505588February 4, 2023
POWER TRAIN
After some research I noticed that the 2017 Lincoln MKZ was part of a recall for faulty torque converters (Lincoln MKZ, Ford Fusion, Edge Torque Converter Recall (fordauthority.com Ford Recall Number: 17S03-). My dad took his car to Napleton Lincoln Mercury River Oaks, Illinois and they confirmed he needs to replace the torque converter and transmission. However, my dad whose 85 years-old, was informed his car does not fall under the recall for various reasons. How can that be when it’s the same, year, make, model and issue? My dad has taken his car to the dealer for all appropriate service appointments and has less than 100,000 miles on his car. It's obvious the issue is a defect and is not an issue associated with regularly wear and tear. He's faithfully purchased Ford products and routinely got over 200,000 miles without any problems. This issue puts my dad's life and any other owner of this car at extreme risk due to the uncertainty of the transmission operation. I feel Ford Lincoln Mercury should be held accountable for repairing his car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504989February 1, 2023
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
The contact owns a 2013 Lincoln MKZ. The contact stated while driving 70 MPH, the brake pedal was depressed to slow the vehicle however, the brake pedal went to the floorboard and the vehicle failed to stop within a reasonable distance. The contact allowed the vehicle to independently slow down before pulling over to the side of the roadway and activating the parking brake. The vehicle was turned off and then towed to an independent mechanic to be diagnosed. The contact was informed that there was a hole in the brake line. The brake line was replaced, and brake fluid was added to the reservoir. The vehicle was repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504354January 30, 2023
STEERING
As I was driving, the power, steering failure light came on. It began to be difficult to steer. Once I pulled over, stop the car and restart it again the steering system was locked. Other warning lights with regards to collision control, etc. came on. Many other people have reported this problem with the steering mechanism on this particular car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503532January 25, 2023
ELECTRICAL SYSTEM, VISIBILITY:SUN/MOON ROOF ASSEMBLY
Failed Components: Sunroof Drains become clogged and overflow into trunk well, causing electrical shortage, mold/mildew, and water damage along headliner and side airbags. Safety Risk: Electrical shortage causes fire risk, and mold mildew build up in car for asthmatic makes it damaging for air intake myself and others inside vehicle. Side airbags at risk as over flooding runs down pillars along side wiring. Reproduced: This has occurred twice, in my 2013 & 2017 Lincoln MKZ. No documentation is listed in either manual for maintenance around drains or possible flooding risk. Symptoms: Shorted electrical components for audio systems, check engine light, putrid foul odor lingering in vehicle, soaked rear carpet in trunk (closest to back seat) headliner show signs of water damage near curtain airbags. Notice to Auto Manufacturer: I alerted Ford Motor Company the first time in my 2013 MKZ on several different occasions, after the vehicle was in repair 3x over $5k in damages, due to faulty connection of drains. 2017 MKZ, as of January 2023 has a flooded trunk, malfunctioning electrical systems, mold/mildew build up, with estimated repairs of $5k+. Advised that nowhere in the maintenance section is this listed considering the magnitude of damage this can result in from poor care and design.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502687January 19, 2023
STEERING
While making a right turn into Walmart parking lot, car was suddenly very difficult to turn. We almost hit the car in the lane next to us. We had to back up into the main road and risked a collision there as well just to pull into the parking lot. Like the power steering went out. Just a mile before that turn we made a turn and had no issue. Highway driving is okay, it is just difficult to steer in low speed city driving conditions. I had a mechanic look at it. he could not find anything wrong so we flushed the power steering with fresh fluid. It did not seam to help. He concluded that the electric assist is probably what failed. We looked this up, and it is a common problem with this model year MKZ and a recall has been out for this. But, for some reason my car does not pull up this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502269January 17, 2023
POWER TRAIN
Vehicle is AWD, part is Transfer Case/Power Transfer Unit. Many issues from customers online and what was marketed as a lifetime part was changed to maintenance at 30,000 miles since the amount of gear oil is minuscule and the heat this part has to contend with is extreme due to location. Car becomes undriveable very quickly and is very dangerous. A leak began and due to small amount of oil it starts to grind, jerk and tires won’t move very rapidly. Extremely dangerous! Instead of a change it should be a recall. This part is also about $1600 alone which means Ford is making money on this to top it off. The mechanic said it was starting to melt the parts and could have been a fire if I didn’t drive it right over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501820January 14, 2023
SERVICE BRAKES
brake line is leaking, brakes became almost completely unresponsive while driving and was nearly in a serious accident because of it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500983January 10, 2023
SERVICE BRAKES
Brakes worked perfectly until I had to stop suddenly. Brake pedal went almost to the floor before brakes engaged, and then only slightly. I made it home with them in that same condition. When I took it to the shop, the brakes worked perfectly again. At no time was any code shown. So far the shop can't get the brakes to do it again, but I can't trust the car I paid for. The NHTSA had a recall for the Lincoln MKZ up to 2010, but my 2011 has the same ABS module issue. Please expand the recall before someone else gets injured or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500488January 6, 2023
SEAT BELTS, ELECTRICAL SYSTEM
The middle rear seat belt locks up when you fold the seat down and the only way to lift the seat is to remove the seat belt from the car and allow it to fully retract. But as soon as the seat get laid down again you have to repeat the process. There are multiple videos on YouTube of multiple ford vehicles having the same problem. Secondly periodically all the lights on the dash come on and it says all the Advanced Driver Assistant systems aren’t working and the electronic assist powersteering stops working. It lasts anywhere from a couple minutes or until the car is turned off for a long time. There are also multiple videos on YouTube showing the same problem on multiple Lonicoln MKZ’s.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496150December 5, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2015 Lincoln MKZ. The contact stated while stopped at a traffic signal with her foot on the brake pedal, the vehicle suddenly accelerated to approximately 10 MPH and crashed into the rear of the vehicle in front of her. The contact's vehicle crashed two times into the rear of the other vehicle. The contact said she was able to place the vehicle in park (P) and turned it off. The contact stated no warning light was illuminated. The contact stated that the front bumper had nearly detached, the front grill was fractured, and the headlights were not broken. The vehicle the contact crashed into had dents and scratches on the rear bumper, all rear lights were intact. The contact stated that both vehicles were drivable and drove away from the scene of the crash. The contact had not taken the vehicle to a dealer to be diagnosed. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 120,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11495511November 30, 2022
FIRERELATED, FUEL SYSTEM, GASOLINE
The contact owns a 2013 Lincoln MKZ. The contact stated while driving 45 mph, he saw smoke entering through the vents. The contact stated no warning light was illuminated. The contact continued driving the vehicle to a near friend's residence. The contact stated when he open the hood he saw the fire was located on the engine. The contact was able to extinguish the fire with water nearby. The contact stated no one was injured nor sought medical attention. The vehicle was not drivable. The fire department did come to the location of the vehicle but a fire report was not filed. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 13V227000 (Fuel System, Gasoline), however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 136,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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