Lincoln MKZ Complaints

1,851 consumer complaints on file.

#11534761July 27, 2023
ENGINE
Engine light would come on & off. Took my care in to be inspected - they determine i need a new motor -due to defect in motor design leaking antifreeze into cylinders. Not cover by warranty because i was 2 months out of the 6yr. period with only 47,000 miles on it. They will do nothing for me except charge for a new motor. My understanding is this 4 cylinder w/turbo motor in Ford/Lincoln has a known design flaw that they hope no one finds out about.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534847July 27, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2007 Lincoln MKZ. The contact stated while driving approximately 30-40 MPH, the brake pedal was depressed, and the vehicle pulled to the left. There was a significant stopping distance delay. The brake warning light was illuminated. The contact stated that the failure recurred several times while driving. The vehicle was taken to an independent mechanic on several occasions, and unknown repairs were completed; however, the failure persisted. The vehicle was taken back to the independent mechanic, where it was diagnosed that the failure was related to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The vehicle was then taken to the dealer, where the contact was informed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534541July 26, 2023
SUSPENSION, STRUCTURE:BODY
I have previously filed complaint on this vehicle with no satisfaction. I have a Lincoln 2015 MKZ. This vehicle has a low front end clearance which I believe to be a serious safety concern. The front bumper is only 7 1/2 inches off the ground. Most cars are at least 9 plus inches off the ground. This car can not traverse any type of graded driveway or access road. The front bumper constantly hits the ground which inevitably can and has caused damage to the vehicle. I.E. damage to wheels, radiator, lights, engine not to mention the bumper itself. I have contacted Lincoln and they are indifferent to my complaint. This should have been rectified years ago but was ignored by Lincoln. The company probably should have provided all owners of record of a Lincoln MKZ with a factory authorized lift kit which could have raised the bumper at least 1 1/2 inches. I have contacted Lincoln several times but they ignore my complaints. I believe there should be a recall to rectify this problem. This is certainly a potentially dangerous situation. Your assistance is greatly appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534652July 26, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Breaks suddenly stopped working. Lights on dash including ABS came on. Car would not stop until pedal pressed almost to floor. Almost as quickly it started working again and our mechanic can not reproduce it. There a number (17) of other complaints describing the problem with more drama. (See [XXX] for one) Incident happened three times, twice going forward and once backing up. Please recall this quickly before someone is killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533775July 22, 2023
SEAT BELTS
The seat belts unlock at any given time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533667July 21, 2023
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2017 Lincoln MKZ Hybrid. The contact stated that while attempting to replace all four tires, the contact became aware that the lug nuts were swollen. The vehicle was taken to the dealer, who informed the contact that the lug nuts needed to be heated to remove from the wheel studs. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533539July 20, 2023
STEERING
The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated while driving approximately 20 MPH, there was a beeping sound heard and the "Steering Assist" and "Service Track" warning lights illuminated. The contact stated slightly corrected the steering wheel and became aware that the vehicle had lost power steering functionality. The contact was able to pull off the roadway and shifted the vehicle into park(P) and turned off the vehicle. The vehicle was restarted however, the power steering functionality was still inoperable. The contact drove the vehicle to the residence. The vehicle had not been diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533555July 20, 2023
UNKNOWN OR OTHER
Driving down the road in my black MKZ Hybrid -the red triangle sign came on and I had 6 seconds to safely get off the road, the vehicle then was non responsive. The start button was flashing and would not completely turn off. Towed to a local Ford dealer- I was informed today that the hybrid battery's temperature was 190 degrees then stated 145 degrees. The air temperature at the time was 118 degrees. Ford dealer stated they did not know what to do about it - it's just too hot. My concern is my safety and that of others were put at risk due the vehicle shutting down automatically. The temperature of the lithium battery at the time of shut down (190-145 degrees) risk of explosion? Failure of Ford not to "look" into the issue or provide me with a loner car - The car was purchased to drive in all weather - I would think that the engineers would have tested the vehicle in various weather and temperature - it works in weather -5 below zero.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533180July 19, 2023
SERVICE BRAKES
There have been several occasions now where I go to brake and there is no brake! My foot goes all the way down to the floor. This can happen at a steady speak of 50 or at 10 miles an hour. It is very scary and very dangerous. I have had to use my emergency brake to stop the car. I have had my brakes changed and "bled" several times. I am concerned this is going to cause a catastrophic accident. In researching this issue, I have seen that this is a common issue with the Lincoln MKZ. In fact prior years have already had a recall. Please, remedy this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533308July 19, 2023
POWER TRAIN
The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the brake was inoperable. The Service ABS warning light was illuminated; however, the contact stated that the vehicle was driven to her residence with caution. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact researched and discovered NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) in which her vehicle experienced the same failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532359July 14, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated while driving approximately 60 MPH and making a lane change, the brake pedal was depressed and went to the floorboard. The contact pumped the brake pedal however, the vehicle failed to respond as needed. The contact stated no warning light was illuminated. The contact drove the vehicle to an independent mechanic between neutral(N) and drive(D) because the brakes failed to work as designed. The independent mechanic diagnosed the vehicle and determined that the brake lines needed to be replaced and that the brake fluid reservoir needed to be refilled. The vehicle was not repaired. The manufacturer had not been informed of the failure. The contact stated that she had recently received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and related the failure to the recall. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531541July 11, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated that while driving approximately 10 MPH and pressing the brake pedal, the brake pedal extended to the floor causing the stopping distance to be extended, almost causing the vehicle to crash into the rear of another vehicle. Upon inspection, it was discovered that brake fluid had leak from the vehicle. The vehicle was later towed the residence. The cause of the failure was not yet determined. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530628July 6, 2023
SUSPENSION
There were original rear struts on the vehicle. When we purchased it. We replaced the rear struts about 4 years ago. Drivers rear was clunking and leaking. We are in need to replace again now. Clunking but also bouncing around which scared me terrible on Highway. I just don’t think in 9 years and 85,000 (approx) miles. You should have to have three different sets. I think there is a problem with the drivers struts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530068July 3, 2023
SERVICE BRAKES
There have been several occasions where I am cruising at a steady spread and when I try to brake, the pedal just goes down to the floor. It's as if I don't have any brakes at all. I've had my brakes and fluid checked and all is good. This is a very scary and dangerous situation. Doing my research I see that this is a common problem. How is there not a recall on this? This could be a fatal situation. Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529283June 28, 2023
STRUCTURE:BODY
I drove my 2015 Lincoln MKZ in to my driveway which is not steep grade and the front bumper hit the drive way and ripped the bumper. This car has very low front end. I called Lincoln up and complained about this low bumper problem. Lincoln customer service just blew me off. They acted like I was first person ever to complain. When I told them that You Tube Video has this problem listed they ignored me. This would not be a big deal if the bumper was 2 piece and all that had to be replaced was a bumper guard but the replacemrnt bumper covers the whole front end. Replacement bumper runs between $500 - $700. Labor to replace bumper runs from $500 - $1000 depending on shop. This is outrageous. Lincoln knew of this problem for years and did nothing to fix the problem. The least Lincoln should do is replace the bumper at no charge and provide me with discounted installation charge. What can I do? I covered the crack with tape so it would not spread but this looks terrible!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528908June 26, 2023
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated while driving at various speeds, the check engine warning light illuminated, and the vehicle stalled inadvertently. The contact was unable to veer to the side of the road and turned on the hazard lights. The contact was able to restart the vehicle after several minutes; however, the failure recurred every 2 miles. The vehicle was taken to the dealer, where the failure could not be duplicated; however, the failure recurred. The vehicle was taken back to the dealer, where the fuel rail pressure sensor was replaced; however, the failure persisted while the contact was driving back to the residence. The vehicle was taken back to the dealer, who informed the contact that the second fuel rail pressure sensor needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that she noticed a strong fuel odor while starting the vehicle, and there was white smoke coming out of the exhaust pipe. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine needed to be replaced. The vehicle was towed to the dealer, who diagnosed that there was coolant intrusion into cylinder #4, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 94,884.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528557June 23, 2023
ELECTRICAL SYSTEM
The contact owns a 2014 Lincoln MKZ. The contact stated that the VIN was included in NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and the recall repair was performed, and the contact stated that several electrical systems malfunctioned after the repair. The contact stated that several attempts were needed to start the vehicle and the windows would roll up and down independently. The contact had not taken the vehicle to the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527857June 20, 2023
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2015 Lincoln MKZ. The contact stated that after entering the vehicle, the driver’s side door failed to close securely. The contact held the door closed while driving. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who referred the contact to the dealer for assistance. The contact called the local dealer who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact to follow the instructions from the dealer. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527368June 16, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
i put the car in park and it accelerated and hit the corner of my garage. when it was towed to the dealer for repair - i was told the message on the car was shift malfunction there was damage to the front grill, hood and passenger side quarter panel the vehicle is at Southgate Lincoln for repair and available for inspection i've asked the insurance company to investigate. there were no warning messages prior to impact someone could have been seriously injured and i could have had serious property damage
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11526429June 11, 2023
ENGINE
This vehicle already has a TSB reported, TSB 22-2229. There is a known defect in the manufacturing of the engine design. The design is failing and allowing coolant to run into the engine cylinders. This puts drivers at risk, not knowing when the engine may completely fail while driving it. The engine heats up quickly when the coolant is drained into the engine (default design), instead of around the turbo engine. There is no coolant left in the reservoir, thus possibly causing an engine fire. I've had a diagnostic check on the vehicle at Blue Springs, Mo Ford. They report that the engine will need to be replaced. The service engine light comes on, but the code read doesn't come up as the engine. It is a spark plug/coil pack needed for replacement. This has been done. I've had the engine overheating warning come up. I've had to add antifreeze to the reservoir several times. These warning lamps and messages have been coming up for the past 2 weeks. The car starts off rough, with some misfires in the idle. I have had it not start at first and I will have to try again several times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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