Lincoln MKX Complaints

1,418 consumer complaints on file.

#10947910January 27, 2017
AIR BAGS
IN JULY OF 2016 RCIEVED RECALL NOTICE FROM LINCOLN MOTOR COMPANY . IMMEDIATELY CONTACTED SERVICE DEALER FOR SERVICE OF THIS AIR BAG RECALL (16V-384). WAS TOLD THAT THE PARTS FOR THIS CORRECTION WERE NOT AVAILABLE AND I WOULD BE NOTIFIED AS SOON AS THEY WERE PROVIDED TO OURISMAN LINCOLN OF ALEXANDRIA AND COULD BE SERVICED. GIVEN THE SERIOUS NATURE AND RISK OF FATAL INJURY OF THIS DEFECT I AM CONCERNED AS TO THE LENGTH OF TIME AND LACK OF URGENCY WITH WHICH THE COMPANY IS APPROACHING THIS RECALL. PLEASE ADVISE AS TO THE REGULATORY RESPONSE TIME FOR THIS TYPE OF RECALL. SOON IT WILL BE A YEAR INTO THE RESPONSE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946952January 23, 2017
STRUCTURE:BODY
DOOR AJAR WARNING - I HAVE HAD TO REPLACE BOTH MY DRIVER'S DOOR LATCH AND THE LEFT REAR DOOR LATCH IN THE PAST 4 MONTHS. WHEN THE LEFT REAR DOOR AJAR WARNING LIGHT CAME ON INTERIOR LIGHTS WOULD STAY ON OR THE SECURITY ALARM WOULD GO OFF AT RANDOM TIMES OF THE DAY OR NIGHT. I REPLACED THE DOOR LATCH PROBLEM SOLVED. THEN THE DOOR AJAR WARNING FOR THE DRIVERS DOOR STARTED COMING ON EARLIER THE MONTH AT RANDOM TIMES. WHEN DRIVER SIDE DOOR AJAR WARNING LIGHT COMES ON, THE DOOR LOCKS DO NOT WORK. I CAN TRY TO LOCK THEM AND THEY WILL LOCK AND THEN 2 SECONDS LATER THEY UNLOCK. THIS IS A BIG SAFETY ISSUE AS WELL AS A SECURITY ISSUE. I KNEW THE FIX WAS TO REPLACE THE DOOR LATCH WHICH I DID. THE PROBLEM FOR NOW HAS GONE AWAY. I CANNOT AFFORD TO KEEP REPLACING DOOR LATCHES ON THIS VEHICLE. I CALLED LINCOLN / FORD AND COMPLAINED TO THEM ABOUT IT AND THEY SAID THAT IT IS NOTHING THEY COULD DO ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946319January 19, 2017
FUEL/PROPULSION SYSTEM
I HAVE A GAS LEAK AROUND MY GAS TANK SEAL SMELL GAS AFTER EVERY FILL UP AND YOU CAN SEE GAS ON THE TANK WHEN YOU LOOK UNDER CAR FORD SAYS THAT THERE IS NO RECALL I HAD A FORD EDGE THAT DID THE SAME THING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946466January 19, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944202January 10, 2017
ELECTRICAL SYSTEM, ENGINE
"ENGINE RECALL" ONCE I TRY TO STICK IT IN PARK, IT TELLS ME TRANSMISSION IS NOT IN PARK! DOES THIS EVERY TIME I TRY TO PUT IT IN PARK! MY CAR ISN'T EVEN 2 YEARS OLD YET AND JUST HIT 30,000 MILES! VERY FRUSTRATING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944130January 10, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/17/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940263January 7, 2017
AIR BAGS
TAKATA RECALL A YEAR AGO, BUT DEALER STILL SAYS NO PARTS AVAILABLE FOR PASSENGER SIDE AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939653January 4, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 LINCOLN MKX. WHILE DRIVING APPROXIMATELY 10 MPH OVER A POTHOLE, THE BRAKES FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939494January 3, 2017
ENGINE
WATER PUMP FAILURE: LINCOLN MKX 2007 DRIVING DOWN THE ROAD AT APPROXIMATELY 55 MPH, CAR WAS RUNNING GREAT AS USUAL WHEN SUDDENLY I LOST ALL POWER EXCEPT LIGHTS. AT THAT SPEED, THANKFULLY I HAD ENOUGH TIME TO GET OVER TWO LANES OF TRAFFIC WITH NO POWER AND COAST OFF THE ROAD. I HAD TO CAR TOWED TO A LOCAL MECHANIC WHERE MASTER CERTIFIED TECHNICIANS ARE WORKING TO REPLACE MY ENGINE. THE CAR HAD JUST BEEN SERVICED FOR OIL CHANGE, AIR FILTER, ROUTINE MAINTENANCE TWO WEEKS PRIOR TO THIS ENGINE FAILURE. MECHANIC FOUND THAT THE WATER PUMP FAILED LEADING TO OIL AND COOLANT IN THE ENGINE. THIS CAR 122,000 MILES ON IT AND HAS BEEN METICULOUSLY MAINTAINED. THERE IS A CLASS ACTION SUIT OVER THIS, BUT I WAS NEVER NOTIFIED BY FORD OR BY MY DEALER (OXMOOR FORD LINCOLN) THAT THERE WAS A POTENTIAL PROBLEM WITH THE DESIGN OF THIS ENGINE. THE WATER PUMP IS INSIDE THE ENGINE. WHEN THIS FAILS WITH NO WARNING IT CAUSES THE ENGINE TO FAIL. THIS HAS LEAD TO A COST TO ME OF $6000 TO REPLACE THE ENGINE. I SPOKE TO HEATHER AT LINCOLN QUALITY TODAY (CASE #11395985) AND SHE SAID, "UNFORTUNATELY WE HAVE NOTHING TO OFFER YOU EXCEPT OUR SINCERE APOLOGIES." THIS IS NOT ACCEPTABLE CUSTOMER SERVICE. I WAS NOT ASKING TO RECOUP MY ENTIRE LOSS SINCE THE VEHICLE HAS MILES ON IT, BUT THEY COULD OFFER SOMETHING TO A (FORMER) LIFELONG FORD CUSTOMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938533December 29, 2016
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ELECTRICAL SYSTEM
ENGINE STARTED TO MISS AND LOST POWER HAD TO PULL OFF ROAD IMMEDIATELY. COIL SHORTED OUT SO BADLY MECHANIC SAID IT COULD HAVE CAUGHT FIRE! DATE OF TROUBLE 12-26-15. AFTER SPENDING $1600 TO REPLACE ALL 6 COILS PER THE TSB REQUIREMENTS AND SPARK PLUGS ETC STILL NOT WORKING BECAUSE OF BAD PCM UNIT THAT HAS TO BE FIXED AND REPROGRAMMED! ANOTHER $1100! PLEASE CONSIDER THIS A SAFETY HAZARD! I WAS A SINGLE WOMAN DRIVING MY CAR AND THANK GOD IT WASN'T AT NIGHT! THIS COULD EASILY HAVE RESULTED INA FIRE AND FURTHER DAMAGE TO THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938359December 28, 2016
VEHICLE SPEED CONTROL, STEERING, SUSPENSION
2016 LINCOLN MKX - FWD- LOSES BALANCE WHEN ACCELERATED. ITS WOBBLES/ SWIRLS WHEN STEPPED ON THE GAS ON A CITY STREET OR ON A HIGHWAY. WHEN WE BROUGHT THE CAR IN, LINCOLN DEALERSHIP SERVICES FOREMAN, ADVISER AND DIRECTOR CLAIMED ITS THEIR MKX FWD NORMAL CHARACTERISTICS. THE DEALERSHIP DID NOT DISCLOSE THIS DEFECTIVE DESIGN AT THE TIME OF PURCHASING. THERE ARE NO FIXES, AND THE MKX AWD DOES NOT HAVE THIS PROBLEM/CHARACTERISTICS. WE HAVE CONTACT THE CORPORATE OFFICE AND THE MANAGER SAID THEY TRUSTED THEIR SERVICES ENGINEERS THAT ITS THE NORMAL CHARACTERISTICS OF THE MKX AWD. BOTH THE ADVISER AND THE CORPORATE MANAGER SAID FOR US TO REPORT TO OUR INSURANCE COMPANY IF WE GOT INTO AN ACCIDENT BECAUSE OF THIS DEFECTIVE DESIGN. WE BOUGHT A VERY EXPENSIVE CAR, BUT UNABLE TO USE ITS ABILITIES, BECAUSE IT IS UNSAFE TO ACCELERATE. WHO WOULD BUY A VERY EXPENSIVE CAR AND AFRAID TO STEP ON THE GAS? LINCOLN NEEDS TO DISCLOSE THE MKX FWD- DEFECTIVE DESIGNS THAT THEY CLAIMED TO BE THE NORMAL CHARACTERISTICS TO THEIR CUSTOMERS AT THE TIME OF BUYING. OR THEY NEED TO STOP PUTTING THE ECO BOOST ENG ON THE FWD MKX CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937664December 27, 2016
AIR BAGS, STRUCTURE:BODY
TAKATA RECALL, NHTSA RECALL NO. 16V384, LINCOLN RECALL NO. 16S26 11-23-16, I TURNED STEERING WHEEL TO BEGIN TO PARK IN SHOPPING MALL GARAGE. DRIVER AIRBAG IMMEDIATELY DEPLOYED PRIOR TO IMPACT WHICH CAUSED ME TO HIT THE CONCRETE WALL AHEAD. THERE WERE NO OTHER PASSENGERS IN THE VEHICLE. RECALL NOTICE RECEIVED JULY 2016 ON PASSENGER AIRBAG. OBVIOUSLY, THERE IS A PROBLEM WITH THE DRIVER AIRBAG ALSO. WE CONTACTED LINCOLN DEALER WHEN WE RECEIVED THE NOTICE & ALSO CONTACTED ATHEM AN ADDITIONAL 2 ' 3 TIMES TO CHECK ON STATUS OF RECALL REPAIR WITH NO RESULTS. WAS TOLD PARTS HAD NOT BEEN RECEIVED YET & THAT WE WOULD BE NOTIFIED WHEN TO SCHEDULE AN APPOINTMENT FOR THE RECALL REPAIR.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10937417December 26, 2016
FUEL/PROPULSION SYSTEM
IN JULY 2016 I BOUGHT A NEW LINCOLN MKX WITH THE 2.7 ECO ENGINE. FROM DAY ONE I NOTICED FIBERGLASS PARTICLES ON THE REAR GLASS , AFTER 300 MILES IT WAS SO BAD I HAD TO WASH IT EVERY DAY , IT WAS ALSO IN SIDE ALL OVER THE INTERIOR. I HAD IT ON MY FACE AS WELL AS MY FAMILY. I CONTACTED LINCOLN AND THEY DENIED USING FIBERGLASS ON THEIR VEHICLES. LINCOLN TOLD ME TO TAKE IT TO MY DEALER AND I DID AFTER SEVERAL VISITS THEY DISCOVERED IT WAS COMING FROM THE EXHAUST AND CONTACTED LINCOLN . IN THE MEANTIME I STARTED COUGHING AND HAD SEVERE THROAT IRATATION. I STARTED TO CALL LINCOLN CUSTOMER SERVICE BUT AFTER A PERIOD OF TIME WAS TOLD TO STOP CALLING. THE DEALER DID NOT SEEM TO GET ANY WHERE WITH THIS PROBLEM. LINCOLN ADVISED ME TO KEEP THE WINDOWS UP, I REQUESTED A LOANER VEHICLE TILL THE PROBLEM WAS RESOLVED AND WAS TOLD NO BECAUSE THE VEHICLE RAN AND WAS OPERATIONAL THEY COULD NOT DO THIS. AFTER 2800 MILES AND 3 MONTHS OF OWNER SHIP I WAS FORCED TO TRADE IT IN AND TAKE A $18,000.00 DOLLARS LOSS. I WENT TO THE VA HOSPITAL AND WAS TOLD TO STAY AWAY FROM THE MKX AFTER EXAMS BECAUSE FIBERGLASS WILL CAUSE THESE COUGHING AND IRATITAON PROBLEMS, SYMPTOMS I DOCUMENTED THIS ON UTUBE UNDER - [ 2016 LINCOLN MKX PROBLEMS.] BEING A VET AND ON DISABILITY THE LOSS WAS GREAT . I DO FEEL SORRY FOR THE OTHERS THAT ARE EXPERIENCING THIS PROBLEM THIS HAS GOT TO BE THE BIGGEST LOSS I EVER HAD ON AN AUTOMOBILE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937042December 22, 2016
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
PROBLEMS WITH THE ELECTRONIC THROTTLE BODY (ETB). WHEN DRIVING, THERE IS AN EXTREME, SUDDEN AND DANGEROUS LOSS OF POWER. AT THE SAME TIME, FORD'S INFAMOUS "WRENCH WARNING LIGHT' FOR THIS PROBLEM COMES ON AND THE CAR ENTERS INTO THE 'LIMP HOME MODE'. THIS IS THE SAME PROBLEM THAT FORD / LINCOLN IS HAVING IN WHICH THE NHTSA HAD OPENED AN INVESTIGATION IN FEB. 2013 AFTER THOUSANDS OF FORD / LINCOLN OWNERS COMPLAINED OF THE SAME ISSUE I AM CURRENTLY HAVING, THEN CLOSED IT AFTER FORD AGREED TO 'FIX 1,600,000 CARS THAT "LIMPED HOME"'. MY RESEARCH SHOWS THAT FORD CLAIMS THAT CUSTOMER SATISFACTION PROGRAM 16B23 HAS BEEN ISSUED. HOWEVER, WHEN I CONTACTED LINCOLN HQ, THEY STATED THAT SINCE NHTSA HAS CLOSED THIS INVESTIGATION, THEY ARE NOT WILLING TO INCLUDE MY VIN WITH THIS REPORTED PROBLEM. THIS PROBLEM IS GETTING WORSE AS WELL. IT HAS HAPPENED 5 TIMES NOW AND EVERY TIME, I HAVE TO PULL OFF TO THE SIDE OF THE ROAD AND SHUT THE VEHICLE OFF. I CALLED THE LINCOLN DEALERSHIP WHERE THE VEHICLE WAS PURCHASED AND THE SERVICE MANAGER WAS WELL AWARE OF THE PROBLEM AND STATED THAT HE FIXES THESE 'ALL THE TIME' AT $160.00 FOR THE PART, AND $400.00 FOR THE LABOR. PLEASE REOPEN THE NHTSA INVESTIGATION / CASE TO INCLUDE MY VIN IN THIS 'RECALL' OR WHATEVER FORD WANTS TO CALL IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936140December 19, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. THE CONTACT NOTICED THAT THE BUMPER WAS CRACKED AND SEPARATED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED MONTHS LATER. THE CONTACT MENTIONED THAT THE BUMPER WAS ATTRACTING HEAT. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIAN NOTICED THAT THE BUMPER WAS VERY HOT AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935602December 16, 2016
UNKNOWN OR OTHER, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
SYNC RADIO. EVERY ONCE IN A WHILE, WITHOUT WARNING, THE RADIO WILL SUDDENLY EMIT AN EXTREMELY LOUD EXPLOSION NOISE, ENOUGH TO STARTLE YOU TO JERK THE WHEEL AND LEAVING YOUR EARS RINGING. THIS HAS HAPPENED TO US THREE TIMES SINCE OWNING THE VEHICLE. ONCE ON A LOCAL HIGHWAY AND TWICE ON THE FREEWAY. AT ALL TIMES WAS THE VEHICLE BEING DRIVEN IN A STRAIGHT LINE. RESEARCH ONLINE SHOWS MANY COMPLAINTS AS THIS APPEARS IS A COMMON PROBLEM WITH THE SYNC RADIO AND LINCOLN HAS NO RESOLUTION. THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934598December 12, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934614December 12, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/26/2017*CT *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928754November 30, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926642November 17, 2016
ELECTRICAL SYSTEM
DRIVER SIDE DOOR AJAR SENSOR COMES ON FREQUENTLY. INTERIOR LIGHT STAYS ON WHEN THIS HAPPENS, MAKING IT DIFFICULT TO DRIVE AT NIGHT. SOMETIMES IT CAUSES THE ALARM TO GO OFF DURING THE NIGHT, WHICH IS AGGRIVATING. SUCH A NICE CAR BUT THIS IS AN EMBARRASSING PROBLEM. I JUST BOUGHT THIS CAR USED BUT THE OWNER SAID SHE HAS HAD THIS PROBLEM SEVERAL TIMES BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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