Lincoln MKX Complaints

1,418 consumer complaints on file.

#11130334September 20, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. STEET PONTE FORD LINCOLN (5074 NY-5A, YORKVILLE, NY 13495, (315) 736-3381) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT UPDATED 11/30/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130185September 18, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
JULY 25, 2018: UPON STARTING CAR WHILE STATIONARY IN A PARKING SPOT, DASH LIGHT AND INFO CLUSTERS DID NOT LIGHT UP. UPON FURTHER INSPECTION, DRIVING AND BRAKE LIGHTS DID NOT WORK OR LIGHT UP. TURNED OFF CAR, RE-STARTED. ALL LIGHTS WORKED, THEN DROVE TO AN APPOINTMENT APPROXIMATELY 5 MILES AWAY IN SUBURBAN TRAFFIC. JULY 28, 2018: WHILE PARKING THE CAR IN MOTION NEAR OUR HOTEL IN FREDERICKSBURG, VA (MARRIOTT COURTYARD DOWNTOWN) ALL CAR LIGHTS WENT OUT. FINISHED PARKING CAR WHILE LIGHTS REMAINED OUT AND THEN WENT TO DINNER. UPON RETURNING TO CAR 1 1/2 HOUR LATER, LIGHTS WENT ON AFTER STARTING CAR. AUGUST 7, 2018: WHEN MY WIFE WAS DRIVING THE CAR IN A SUBURBAN AREA IN MOTION, ALL LIGHTS WENT OUT. SHE IMMEDIATELY DROVE HOME AND WE CALLED THE DEALER FOR SERVICE. ON AUGUST 15, 2018 THE CAR WAS COMPLETED AND WAS READY TO TAKE HOME, WHICH WE DID WITHOUT INCIDENT. SEPTEMBER 17,2018: MY WIFE WAS DRIVING THE CAR IN A SUBURBAN AREA IN MOTION WITH A FRIEND IN THE PASSENGER SEAT. APPROXIMATELY 12 MILES FROM HOME ALL LIGHTS WENT OUT. SHE STOPPED TO CHECK ALL OUTSIDE LIGHTS AND BREAK LIGHTS TO CONFIRM THEY WERE NOT WORKING. SHE IMMEDIATELY DROVE HOME IN SUBURBAN TRAFFIC AND THEN PARKED THE CAR AND WE ARRANGED FOR SERVICE (AGAIN!!!). WITH THE CAR STOPPED IN OUR DRIVEWAY IN PARK AND THE ENGINE RUNNING, WE BOTH CHECKED ALL THE LIGHTS TO CONFIRM THEY WERE STILL OUT AND THAT THE BREAK LIGHTS DID NOT WORK WHICH REMAINED THE CASE. FAULT OR PROBLEM THAT CAUSED THE RISK IS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129568September 14, 2018
STRUCTURE:FRAME AND MEMBERS, STEERING
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHILE THE CONTACT'S HUSBAND WAS DRIVING 15 MPH, THE STEERING BECAME DIFFICULT TO MANEUVER AND THE CONTACT HEARD AN ABNORMAL NOISE. THE CONTACT NOTICED FLUID UNDERNEATH THE CENTER OF THE VEHICLE. THE VEHICLE WAS TAKEN TO DAVE SINCLAIR FORD INC. (7466 S LINDBERGH BLVD, ST. LOUIS, MO 63125, 314-892-2600) WHERE IT WAS DIAGNOSED THAT THE FRAME BOLTS FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128706September 11, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2016 LINCOLN MKX. WHILE OPENING THE PANORAMIC SUN ROOF, THE CONTACT DETECTED TWO CRACKS ON THE INSIDE OF THE GLASS. THE VEHICLE WAS TAKEN TO LINCOLN SOUTH COAST (1405 AUTO MALL DR, SANTA ANA, CA 92705, (855) 711-9224) WHERE THE CONTACT WAS INFORMED THAT A ROCK STRUCK THE SUN ROOF GLASS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128212September 8, 2018
AIR BAGS
TAKATA INFLATORS PASSENGER SIDE, PURCHASED 2007 LINCOLN MKX ON 7/31/2018 FROM NOURSE DELERSHIP IN CHILLICOTHE OHIO, AT THE TIME OF PURCHASE THAT IT HAS A RECALL .NOURSE DID NOT TELL US ABOUT IT , I WANT THE ISSUE RESOLVED ASAP! THIS VEHICLE IS USED AS A FAMILY VEHICLE DAILY WHY WAS THIS VEHICLE SOLD WITH A EXTREMELY DANGEROUS ISSUE WHY WAS I NOT TOLD ABOUT THIS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11128068September 7, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VOLVO CARS MT KISCO (271 N BEDFORD RD, MT KISCO, NY 10549, (888) 247-2672) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT RECEIVED A LETTER FROM THE NEW YORK DMV REGARDING THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128182September 7, 2018
AIR BAGS
TAKATA RECALL - THIS VEHICLE HAS BEEN PARKED IN OUR GARAGE FOR 8 MONTHS. THIS VEHICLE HAS 73,000 MILES & IS IN EXCELLENT CONDITION. I HAVE MY DOUBTS THAT THIS VEHICLE WILL EVER BE REPAIRED TO DRIVE AGAIN. I HAVE RECEIVED 2 LETTERS FROM LINCOLN ADVISING OF THE PROBLEM; HOWEVER, NO NOTICE OF IF & WHEN THIS VEHICLE WILL BE REPAIRED. I BELIEVE THIS DELAY BELONGS TO LINCOLN & THIS VEHICLE SHOULD BE REPLACED WITH A 2018 VEHICLE THAT IS DRIVABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124236September 4, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) SINCE JANUARY 10, 2017; HOWEVER, THE MANUFACTURER HAD NOT PROVIDED THE REMEDY AND PART FOR THE RECALL REPAIR. THE DEALER (HUNTINGTON FORD LINCOLN, 333 W JERICHO TURNPIKE, HUNTINGTON, NY 11743, (631) 271-6800) CONFIRMED THAT THE PART WAS UNAVAILABLE AND COULD NOT PROVIDE A TIME FRAME. THE MANUFACTURER WAS CONTACTED CONCERNING PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124435September 4, 2018
POWER TRAIN
SHIFT INDICATOR FOR PARK DOES NOT LIGHT UP NOT ALLOWING TO TURN CAR OFF. HAVE TO WIGGLE TO GET IT TO PARK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123867August 31, 2018
AIR BAGS
TAKATA RECALL. I CONTACTED MY LOCAL FORD/LINCOLN (GORDIE BOUCHER) DEALER ON OR ABOUT JULY 26TH, 2018 TO RECEIVE A RENTAL VEHICLE TO DRIVE WHILE WAITING FOR A NEW AIRBAG REPLACEMENT FOR MY 2008 LINCOLN MKX RECALL TO COME IN. THE SERVICE PERSON, MIKE, SAID HE WOULD START THE PROCESS RIGHT AWAY AND I SIGNED A NOTE SAYING I WOULD NOT BE DRIVING THE CAR UNTIL FIXED. TODAY, AUGUST 31, I CALLED AND SPOKE TO THE SAME SERVICE PERSON. HE SAID THAT HE DID NOT GET TO STARTING THE RENTAL CAR PROCESS BUT THAT HE COULD DO SO TODAY. I ASKED HIM TO PROCEED. I HONESTLY DO NOT THINK HE HAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123455August 30, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED CORTESE LINCOLN AT 585-277-3252 (LOCATED AT 2452 W HENRIETTA RD, ROCHESTER, NY 14623) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123538August 30, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CORWIN FORD TRI-CITIES (1225 N AUTOPLEX WAY, PASCO, WA 99301, (888) 379-9774) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123175August 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER (HEMPSTEAD FORD, 301 N. FRANKLIN ST. HEMPSTEAD, NY), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123198August 29, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
WE HAD OUR FIRST INCIDENT ON AUG 2 WHEN MY WIFE WAS DRIVING. CAR STALLED AT A TRAFFIC LIGHT AND SHE RESTARTED IT . TRANSMISSION WAS IN DRIVE AND SHE STARTED TO ACCELETE TO GO AHEAD. THE CAR ITSELF WENT INTO REVERSE AND ALMOST HIT THE CAR BEHIND HER. SHE WAS EXTREMELY SHAKEN AND REFUSED TO DRIVE IT AGAIN. SHE CALLED A TOWTRUCK TO TAKE IT TO OUR DEALER. THE DEALER COULD NOT FIND THE PROBLEM SO INSTALLED AN ELECTRICAL DEVICE TO RECORD ANOTHER INCIDENT. IT THEN HAPPENDED WHEN I WAS DRIVING, ONLY 2 DAYS AFTER WE PICKED IT UP FROM THE DEALER. I WAS DRIVING ON A 50 MPH ROAD WHEN THE "ENGINE HAS SHUTDOWN" FLASHED ON THE INSTRUMENT PANEL I GOT IT RESTARTED AND TRIED TO CONTINUE DRIVING.ABOUT 10 DIFFERENT FAULT CODES APPEARED AND WE TOOK CELL PHOTOS OF EACH CODE. IT SHUT DOWN AGAIN A FEW MILES LATER AND THIS TIME ALL SYSTEMS SHUT OFF. NO LIGHTS NO POWER ON ENGINE START. TOTALLY DEAD I PUSHED ALL THE SHIFT BUTTONS AND AFTER A MINUTE IT RESTARTED. AT THIS POINT WE HAD IT TOWED BACK TO THE DEALER. DEALER HAS HAD IT ANOTHER 10 DAYS AND CANNOT FIND THE PROBLEM. FOR OUR SAFETY WE REFUSE TO TAKE IT BACK WITHOUT THE PROBLEM BEING SOLVED AND ARE NOW COMPLAINING DIRECTLY TO LINCOLN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123214August 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PREMIER FORD INC (5001 GLENWOOD ROAD, BROOKLAND, NEW YORK 11234, (888) 381-4515) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: CAS-15651748. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122905August 28, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SCHULTZ FORD LINCOLN (80 NY-304, NANUET, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122929August 28, 2018
AIR BAGS
"TAKATA RECALL" - LETTER RECEIVED FROM LINCOLN MOTOR CO. THAT AIRBAGS COULD EXPLODE IN THE EVENT OF A CRASH THAT CAUSES THE DEPLOY OF AIRBAGS. WE WOULD BE NOTIFIED WHEN PARTS ARE AVAILABLE. NO CALLS FROM THE COMPANY. I HAVE CALLED NUMEROUS TIMES DURING THE LAST SIX MONTHS, STILL PARTS NOT AVAILABLE. LINCOLN SENT AN UPDATE IN MAY 2018 THAT WE COULD RENT A VEHICLE UP TO $45 PER DAY. I DO NOT WANT TO RENT A VEHICLE, ESPECIALLY FOR AN UNKNOWN AMOUNT OF MONTHS. I HAVE FINISHED PAYING FOR A VEHICLE THAT COULD HAVE KILLED MY FAMILY. WHY IS IT TAKING SO LONG FOR THE PARTS TO COME IN? ALSO, WE WERE DECEIVED, BECAUSE WE WERE NEVER TOLD THAT IF DEPLOYED, THE AIRBAGS COULD EXPLODE CAUSING DEATH TO THE PASSENGERS IN THE VEHICLE. I BOUGHT THE MKX BRAND NEW IN 2009 - SO FROM 2009 TO 2018 MY FAMILY WAS IN DANGER. WE NEED HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122984August 28, 2018
AIR BAGS
I RECEIVED A RECALL FROM LINCOLN MOTOR CO. IN JULY OF 2016. TO DATE THE COMPANY HAS ONLY OFFERED TO REPLACE MY CAR WITH A SUBSTANDARD RENTAL CAR. MY REQUEST TO REPLACE THE AIRBAGS HAS NOT BEEN HONORED. (AUGUST 28, 2018) OVER 2 YEARS SO FAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123131August 28, 2018
FUEL/PROPULSION SYSTEM
OUR CAR WAS IDENTIFIED AS FORD/LINCOLN SAFETY RECALL 14S22 INVOLVING CORROSION OF THE FUEL TANK. SOUTH HILLS LINCOLN MADE A POOR DECISION TO TREAT TANK WITH ANTI-CORROSIVE IN LATE SEPTEMBER 2016 VERSUS REPLACE THE FUEL TANK. OUR FUEL TANK COMMENCED LEAKING ON 8/23 AND IS UNSAFE TO DRIVE. AS DEALER WAS PAID BY FORD IN 2016 FORD HAS INDICATED THAT THEY ARE NOT GOING TO PAY DEALER 2X FOR SAME RECALL. WORK DONE IS BEYOND 12 MONTH WARRANTY FOR RECALL REPAIR. I HAVE HAD TO RENT A CAR BECAUSE MY MKX IS UNSAFE TO DRIVE LEAKING FUEL. TANK IS $2,770 PLUS LABOR. AS RECALL HAS NO EXPIRATION DATE, FORD/SOUTH HILLS LINCOLN NEED TO FIX SAFETY PROBLEM. HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122816August 27, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE DEALER (SANDS FORD OF POTTSVILLE, 440 N CLAUDE A LORD BLVD, RT 61, POTTSVILLE, PA 17901, (570) 622-1991) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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