Lincoln Mark Complaints

1,009 consumer complaints on file.

#10203937September 24, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1994 LINCOLN MARK VIII. WHILE DRIVING 50 MPH, THE VEHICLE BEGAN SMOKING AND CAUGHT FIRE WITHOUT WARNING. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL) AT THE END OF AUGUST OF 2007. THE CURRENT AND FAILURE MILEAGES WERE 220,000. EQ-10203937-4200. DATE RECEIVED 12/12/07
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10203307September 18, 2007
EXTERIOR LIGHTING:HEADLIGHTS, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 1997 LINCOLN MARK VIII. THE CONTACT STATED THAT THE FRONT DRIVER SIDE LOW BEAM HEADLIGHT FAILED. WHEN HE ATTEMPTED TO REPLACE THE BULB, HE COULD NOT GET THE BULB UNSCREWED. THE DEALER REPLACED THE HEADLIGHT KIT AND CHARGED HIM $700. THE FAILURE MILEAGE WAS 49,941 AND CURRENT MILEAGE IS 50,000. THE CONSUMER REQUESTED TO HAVE THE RECALL PERFORMED ON THE VEHICLE PERTAINING TO THE SPEED CONTROL DEACTIVATION. THE CONSUMER PROVIDED A LETTER FROM FORD DENYING HIS CLAIM FOR A PARTIAL REIMBURSEMENT. THE DEALER STATED WARNING LIGHTS TROUBLE. UPDATED 10/03/07 *TR THE CONSUMER IS SEEKING REIMBURSEMENT FOR THE HEADLIGHT REPLACEMENT. UPDATED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202464September 11, 2007
EXTERIOR LIGHTING:HEADLIGHTS
HEADLAMPS IN THESE VEHICLES ARE NON-FUNCTIONING. THEY NEED TO BE REPLACED WITH THE 1996 HID SYSTEM. NIGHT VISIBILITY IS ZERO. THE DRIVER CANNOT SEE AT NIGHT. THIS CAR CLEARLY SHOULD HAVE BEEN RECALLED FOR THIS MATTER GIVEN THE AMOUNT OF CONTENT WRITTEN ABOUT ITS FAMOUS HEADLAMP FAILURE. THERE IS NO VEHICLE WITH POORER HEADLAMP ILLUMINATION. IT IS VERY DANGEROUS TO DRIVE THESE CARS AT NIGHT. *JB. UPDATED 01/02/08. *LJ UPATED 12/12/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201631August 31, 2007
EXTERIOR LIGHTING:HEADLIGHTS
IN NOVEMBER OF 2006, THE PASSENGER HEADLIGHT, LOW BEAM, WENT OUT IN MY 1997 LINCOLN MARK VIII. APPROXIMATELY ONE MONTH LATER, THE DRIVER'S SIDE, LOW BEAM, ALSO FAILED. I HAVE CHECKED WITH MY LOCAL FORD DEALERSHIP, AND TWO OTHER DEALERSHIPS. THERE ARE NO REPLACEMENT PARTS FOR THIS PROBLEM, PERIOD, IN THE ENTIRE UNITED STATES. WHEN YOU CHECK WITH AFTER MARKET SUPPLIERS, YOU ARE TOLD YOU HAVE TO GO THROUGH FORD. SINCE THE SPRING OF 2007 I CALL THE LOCAL DEALERSHIP MONTHLY TO CHECK ON WHEN PARTS WILL BE AVAILABLE. EACH MONTH, THEY CHECK THEIR DATA BASE, AND LEARN THAT THE REPLACEMENT KIT, COSTING HUNDREDS OF DOLLARS, HAS BEEN PUSHED BACK A MONTH BEFORE IT WILL BE AVAILABLE. THE CURRENT TARGET DATE OF AVAILABILITY IS OCTOBER 2007. SO, FOR ALMOST A YEAR NOW, I HAVE A LINCOLN THAT CANNOT BE DRIVEN AT NIGHT, NOR CAN IT BE REPAIRED AT ANY PRICE. I WROTE A LETTER TO FORD MOTOR COMPANY EARLY IN 2007 ABOUT THIS, AND RECEIVED A FORM LETTER TELLING TO GO TO MY LOCAL FORD DEALER FOR PARTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188982April 16, 2007
VEHICLE SPEED CONTROL
1994 LINCOLN MARK VIII THAT CAUGHT FIRE WHILE SITTING IN THE DRIVEWAY WITH THE ENGINE OFF**CC THE CONSUMER SUFFERED BURNS ON FOUR OF HIS FINGERS FROM TRYING TO PUT THE FIRE OUT. THE CONSUMER STATED IT LOOKED AS THOUGH THE FIRE STARTED IN THE RIGHT FRONT FENDER PANEL WHERE THE AIR SUSPENSION, MOTOR, BRAKE DEACTIVATION SWITCH AND THE SUBSEQUENT ELECTRONICS RESIDED. AFTER DOING SOME RESEARCH, THE CONSUMER DISCOVERED THE BRAKE DEACTIVATION SWITCH WAS THE CULPRIT AS IT WAS A KNOWN PROBLEM FOR CERTAIN FORD VEHICLES OF THE MODEL YEAR THE CONSUMER OWNS. *JB
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10186799April 3, 2007
VEHICLE SPEED CONTROL
CAR INVOLVED IS A 1994 LINCOLN MARK VIII. THE CAR WAS PARKED IN GARAGE, ENGINE OFF AND KEY OUT OF IGNITION. THE CAR CAUGHT FIRE IN MY GARAGE AT 1:30 AM DUE TO THE BRAKE DE-ACTIVATION SWITCH, AS I HAVE RESEARCHED AFTER THE INCIDENT IS A KNOWN PROBLEM WITH FORD LINCOLN MERCURY VEHICLES. FORTUNATELY I HAPPEN TO HEAR THE ALARM GOING OFF, OTHERWISE MY ENTIRE HOME WOULD HAVE GONE UP IN FLAMES. THE RIGHT FENDER WELL, AIR SUSPENSION AND ENGINE WIRING HARNESS, HOOD AND ALL COMPONENTS OF THAT SECTION OF THE CAR WERE DESTROYED. PART OF MY GARAGE FLOORING WAS DESTROYED IN THE FIRE. THE PARTS ARE STILL IN MY POSSESSION AND THE CAR IS IN THE PROCESS OF BEING REPAIRED. PARTS ARE COSTLY. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10186930April 3, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE FRONT ABS SPEED SENSOR HAS FAILED ON MY 1998 LINCOLN MARK VIII. THE CAR CURRENTLY HAS ONLY 50K MILES ON IT. THESE SENSORS HAVE BEEN DISCONTINUED BY FORD STARTING 2005. THEY ARE NOT INTERCHANGEABLE WITH ANY OTHER VEHICLE AND NO AUTOMOTIVE PARTS STORE CARRIES THEM. FORD MADE CLOSE TO 18,000 LINCOLN MARK VIII IN 1998, THE ABS SENSOR IS CRUCIAL IN THE PROPER OPERATION OF THE ABS AS WELL AS THE TRACTION CONTROL, AS IT IS RIGHT NOW THERE ARE NO REPLACEMENTS AVAILABLE ANYWHERE. THE MARK VIIIS THAT HAVE AND WILL BE AFFECTED BY THIS PROBLEM WILL NOT PASS A SAFETY INSPECTION AND COULD POSSIBLY CAUSE OTHER PROBLEMS LIKE INCREASED BRAKING DISTANCES AND EVEN ACCIDENTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187908March 29, 2007
EXTERIOR LIGHTING:HEADLIGHTS
CUSTOMER WANTS UPDATE TO CASE #10176001**CC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181985February 8, 2007
SUSPENSION:FRONT:SPRINGS:AIR SUSPENSION:SPRINGS/BAGS
NORMAL DRIVING. FRONT AIR-RIDE SHOCK ABSORBER SYSTEM FAILURE AT 111,983 REQUIRING COMPRESSOR, SOLENOID, AIR LINES AND COMPRESSOR DRYER, RELAY; FRONT AIR-RIDE SHOCK ABSORBER FAILURE AT 133,892 REQUIRING NEW COMPRESSOR; FRONT AIR-RIDE SHOCK ABSORBER FAILURE AT 134,045 REQUIRING LEFT FRONT STRUT; FRONT AIR-RIDE SHOCK ABSORBER FAILURE AT 144,000, REQUIRED PART REPAIR CURRENTLY UNKNOWN. PARTS REPAIRED. NO OLD PARTS AVAILABLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179289January 21, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL
MY SON WAS DRIVING A LINCOLN MARK 8 1993, APPROX. 89,900 MILES. AS HE WAS DRIVING DOWN THE ROAD THE ENGINE CAUGHT FIRE, HE TRIED TO PULL OVER BUT THE FIRE HAD CAUSED THE BRAKES TO GO OUT, HE AND HIS PASSENGER WERE KILLED ON IMPACT OF A TREE, MY SON TRIED AS MUCH AS HE COULD WITHOUT BRAKES TO AVOID. BOTH BODIES WERE BURNED BEYOND RECOGNITION. FORD MOTOR COMPANY KNEW THE CRUISE CONTROL SWITCH ON MY CAR WAS THE SAME ONE THEY HAD ALREADY RECALLED, BUT IF THEY RECALLED ALL OF THEM IT WOULD HAVE CAUSED A BIG STORY BEING THE LARGEST RECALL IN MOTOR HISTORY. MY SON IS DEAD NOW ,AS A RESULT OF A 27.00 PART. *JB
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
2
#10176475December 18, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL* - WHILE DRIVING THE CONTACT'S CAR CAUGHT FIRE AND BOTH THE DRIVER AND A PASSENGER RECEIVED FATAL INJURIES. THE CRUISE CONTROL DEACTIVATION SWITCH WAS NOT DEACTIVATING THE CRUISE CONTROL. ACCORDING TO THE POLICE, THE CAR CAUGHT FIRE THE DRIVER ATTEMPTED TO PULL OVER. THE BRAKES WERE NOT OPERATIONAL AND HE STRUCK A TREE. THE POLICE REPORTED THAT THERE WERE NO SKID MARKS ON THE ROAD. THE CONTACT NOTICED SHORTLY AFTER PURCHASING THE VEHICLE THAT THE CRUISE CONTROL WOULD NOT TURN OFF BY HITTING THE BRAKE OR WITH THE SWITCH. THE CAR IS AT CROWS TOWING IN TYLER, TX. SHE HAS VIDEO OF THE SCENE AND THE POLICE DEPARTMENT IS STILL WORKING ON THE POLICE REPORT.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
2
#10176288December 16, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL, AIR BAGS:FRONTAL, ENGINE AND ENGINE COOLING
MY SON WAS DRIVING HIS GIRLFRIEND HOME WHEN HIS CAR BURST INTO FLAMES. HE PULLED THE CAR OFF THE ROAD TELLING HIS GIRLFRIEND TO JUMP OUT THE WINDOW AS THE FLAMES CONTINUED TO GROW WITH EACH PRESS ON THE BRAKE PEDAL. THE CAR SLID INTO THE DARK HITTING A TREE. BOTH PEOPLE DIED. MY SON WAS 22, HIS GIRLFRIEND WAS 21. *JB
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
2
#10176001December 12, 2006
EXTERIOR LIGHTING:HEADLIGHTS
I AM THE ORIGINAL OWNER OF A 1996 LINCOLN MARK VIII EQUIPPED WITH LUMINARC HIGH INTENSITY HEADLIGHTS. THE VEHICLE HAS 56,089 MILES. THE DRIVER'S SIDE HEADLIGHT HAS FAILED AND APPARENTLY IS NO LONGER SERVICEABLE. THE MANUFACTURER'S DESIGN DID NOT ALLOW FOR THE SIMPLE REPLACEMENT OF A LIGHT BULB BUT INSTEAD REQUIRES THE REPLACEMENT OF THE ENTIRE HEADLIGHT ASSEMBLY AT A COST OF APPROXIMATELY $900.00 PLUS LABOR PER SIDE. 97 AND 98 MODELS ARE DESIGNED FOR SIMPLE BULB REPLACEMENT AT A COST OF APPROXIMATELY $260.00 PER BULB. WHILE INVESTIGATING THE FACILITATING OF HEAD LIGHT REPAIRS FOR MY AUTOMOBILE I HAVE DISCOVERED THAT HEAD LIGHT ASSEMBLIES FOR 1996 MODEL CARS ARE OBSOLETE AND REPLACEMENT BULBS FOR 1997-1998 MODEL CARS HAVE BEEN ON BACK ORDER FOR APPROXIMATELY SIX MONTHS AND ARE NOT DUE TO BE AVAILABLE FOR ANOTHER 3-4 MONTHS. MY INTERNET RESEARCH HAS LED ME TO AN UNKNOWN NUMBER OF OWNERS IN SIMILAR PERIL. WE ARE ALL SCRAMBLING FOR SOLUTIONS TO KEEP OUR AUTOS ON THE ROAD BOTH SAFELY AND LEGALLY. INTERNET SEARCHES FOR USED PARTS (LINCOLN CUSTOMER SERVICE ACTUALLY REFERS YOU TO PRIVATE USED PARTS DEALERS RATHER THAN SUPPLY PARTS THEMSELVES), POSSIBLE NEW PARTS AND EVEN FABRICATED NEW LIGHT SYSTEMS (QUESTIONABLE LEGALITY) ARE BEING PURSUED. IT HAS BECOME APPARENT THAT THERE ARE NO GOOD SOLUTIONS AND WE OWNERS HAVE FEW OPTIONS AVAILABLE TO US. THE MANUFACTURER HAS DESIGNED A VEHICLE LIGHTING SYSTEM THAT HAS FAILED TO LAST OR BE SUCCESSFULLY SERVICED WITHIN THE VEHICLE'S USEFUL LIFESPAN. IN CLOSING, FORD MOTOR COMPANY HAS CREATED A CLASS OF CAR OWNER THAT CAN NOT KEEP HIS CAR STREET LEGAL OR SAFE. FORD HAS ABANDONED THESE OWNERS TO FEND FOR THEMSELVES IN PURSUIT OF SAFETY. THESE ARE NOT ANCIENT CARS, THEY ARE WELL WITHIN THEIR USEFUL LIFESPAN AND FORD SHOULD BE RESPONSIBLE FOR FACILITATING THEIR SAFE OPERATION DURING THAT TIME. CURRENTLY, FORD HAS NO REASONABLE ANSWERS AND THE SITUATION THEY HAVE CREATED IS WHOLLY ABSURD. CORY A. DAVID. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175125December 4, 2006
CHILD SEAT
DT*: THE CONTACT STATED THE VEHICLE WAS INVOLVED IN A REAR END COLLISION, AND UPON IMPACT AT 45 MPH, THE REAR FACING CHILD SAFETY SEAT DETACHED FROM THE BASE WITH THE INFANT RESTRAINED INSIDE WITHOUT WARNING. THE BASE REMAINED SECURED BY THE SEAT BELTS. THE CONTACT RETRIEVED THE INFANT AND THE SEAT FROM THE REAR FLOORBOARD. THE INFANT WAS NOT INJURED. THE VEHICLE WAS TOTALED DUE TO THE EXTENSIVE DAMAGE. THE POLICE WERE ALERTED, AND A REPORT WAS TAKEN. THE MANUFACTURER WAS ALERTED. THE CHILD SEAT WAS AN EVENFLO, MODEL NUMBER 5751318P1, AND THE DATE OF MANUFACTURER WAS MAY 16, 2003. UPDATED
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10176422December 1, 2006
ENGINE AND ENGINE COOLING
1998 MARK VIII CAUGHT ON FIRE. *TS THE VEHICLE WAS BEING TOWED WHEN HE NOTICED FLAMES FROM HIS REAR VIEW MIRROR. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10174745November 29, 2006
EXTERIOR LIGHTING:HEADLIGHTS
I HAVE A 97 LINCOLN MARK VIII AND I WAS TOLD BY SEVERAL FORD/LINCOLN MERCURY DEALERS THAT THE HEADLIGHT LOW BEAM BULBS, HID 9500, ARE NOT AVAILABLE. I CONTACTED THE MANUFACTURER, SYLVANIA, AND THE CUSTOMER SERVICE REP TOLD ME THE LIGHT BULBS ARE NO LONGER MANUFACTURED. WHAT ARE THE SEVERAL THOUSAND OWNERS OF LINCOLN MARK VIII OWNERS EXPECTED TO DO? THIS IS A BLATANT SAFETY ISSUE AND SHOULD BE ADDRESSED BY FEDERAL AUTHORITIES. I WOULD LIKE TO SPEAK TO A NTSB REPRESENTATIVE, IF AVAILABLE, REGARDING THE LIGHTING ON THESE VEHICLES. THANK YOU FOR INVESTIGATING THIS ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173060November 9, 2006
EXTERIOR LIGHTING:HEADLIGHTS
DT*: THE CONTACT STATED THE FRONT LOW BEAM HEADLIGHT BURNED OUT. WHEN THE DEALER WAS CONTACTED, THE DEALER DETERMINED THE HEADLIGHT WAS ON BACKORDER. THE MANUFACTURER OFFERED TO PLACE AN ORDER, ALTHOUGH THE PART WAS ON BACKORDER FOR TWO MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172898November 8, 2006
EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES
HEADLIGHT LENS ARE GLAZED OVER SO BAD THAT U CAN NOT DRIVE SAFELY AT NIGHT. HAVE TRIED TO POLISH OUT BUT IT,S IMPOSSIBLE. I HAVE CHECKED SEVERAL OF THE SAME MODEL AND THEY ARE ALL GLAZED OVER THE SAME IN THE SAME MANOR. HAZARDOUS TO DRIVE AT NIGHT. COST OVER 1200.00 TO REPAIR . *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170750October 13, 2006
ELECTRICAL SYSTEM
DT*: THE CONTACT STATED THE VEHICLE CAUGHT ON FIRE AFTER BEING PARKED FOR A FEW MONTHS. THE FIRE WAS LOCALIZED NEAR THE MASTER CYLINDER RESERVOIR. ASH WAS SCATTERED OVER THE ENTIRE ENGINE, AND BLOWN ONTO THE FRONT FENDERS. THE VEHICLE WAS NOT SEEN BY A DEALER FOLLOWING THE FIRE, HOWEVER THE MANUFACTURER WAS NOTIFIED.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10167692September 8, 2006
EXTERIOR LIGHTING:HEADLIGHTS
LOW BEAM HEADLAMP FOR 1998 LINCOLN MARK VIII. REPLACEMENT LAMP NOT AVAILABLE FROM FORD OR THE MFG. SYLVANIA. UNSAFE TO DRIVE CAR AT NIGHT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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