Lexus TX Complaints (2025)

29 consumer complaints on file.

#11758930August 23, 2026
FUEL/PROPULSION SYSTEM, POWER TRAIN
When starting from a stop, putting foot on the gas pedal the car won’t move. Hesitates for a longtime. It has happened numerous times since purchased new. The manufacturer stated that engineering is looking into it, with no definitive answers. No warning lights. It just won’t go, at times which is a safety concerning especially when crossing with oncoming traffic. Unresponsive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757563August 17, 2026
VISIBILITY/WIPER
We have had 2 windshields crack on the Lexus TX350, with very low impact to the windshield by very small road debris. Both windshields require(d) replacement due to long migrating cracks. There are several issues with the windshields on the TX350 per online searches. The windshields are a laminated acrylic one that are prone to cracks requiring replacement. This is a common issue on the TX350. The windshields are on long back orders for a genuine Lexus part. We are having our second windshield replaced on XXX at the Lexus dealer. I am of the opinion that this issue should be looked into by NHTSA for a potential recall and improved manufacturing process for future original equipment and genuine Lexus replacement. Our TX350 will be available for inspection on XXX at Parker Lexus in Little Rock Arkansas. The approximate cost to replace the windshield is $1850.00. We are not claiming the windshield on our insurance for this replacement for fear of potentially being cancelled by our insurance company. Please research this issue at your earliest convenience and feel free to request more information from me if needed to help in the assessment of the problem. We look forward to hearing from you asap. Thank You! [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752837July 25, 2026
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
The electronic throttle control, vehicle speed control, and powertrain/transmission control system failed. When I press the pedal to accelerate there was no power. However I did not lose power to the vehicle as I can see the vehicle was in Drive mode but was not moving forward. I was on a decline hill and the decline helped me go downwards before a truck could hit me. This total loss of acceleration has occurred exactly 2 times within a 4-week period. The vehicle is currently located at the Lexus dealership service center and is available for immediate inspection upon request. My wife and small children were in the vehicle when the accelerator pedal went completely dead while driving. The sudden drop in speed in active traffic almost caused us to be catastrophically rear-ended by an 18-wheeler semi-truck. After one minute of zero throttle, the vehicle violently jerked, locked us into a highly dangerous 5 MPH limp mode on the road, jerked a second time, and then suddenly resumed normal speed. My family's lives were put at extreme risk. No. The vehicle is currently at the authorized Lexus dealership for inspection, but the service department states they cannot find any diagnostic trouble codes (DTCs) and have not yet reproduced the intermittent failure on a test drive. The vehicle is currently under inspection by the authorized Lexus dealership service department. It has not yet been inspected by the manufacturer's regional corporate specialists, police, or insurance. No. There were absolutely no warning lamps, check engine lights, dashboard messages, or symptoms prior to either of the two failures. The loss of acceleration happened instantly without warning. The vehicle's computer system failed to store any error codes despite the severe mechanical jerking and the sudden 5 MPH speed restriction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748491July 6, 2026
TIRES:TREAD/BELT
We were driving down the highway and the vehicle started shaking. I immediately slowed down as I felt we had a flat. There was notification on the screen. I moved to the right onto the shoulder. Only after we were completely stopped did I see a low tire warning come on display. I slowly got out as the traffic was heavy. I could see the outer section of the tire came apart from both sides. As we were in a dangerous location someone called the police. Two police cars pulled behind us and provided us some safety. We agreed to swap out bad tire for spare as we were in a very dangerous location and needed to get vehicle moved before someone ran into all of us. We did look at the highway to ensure no objects were in the road. I didn’t see any while driving, but we wanted to verify to protect other drivers. There also weren’t any pot-holes in highway. We inspected tire after taking it off and there were no screws, nails, objects, or damage to the center tread/sides. The tire seemed to separate fairly cleanly on both sides. Tires were Continental Cross-contact 255/45 R22 107V LX20 (Eco plus) To repeat, no Warning Lights came on vehicle before tire came apart. I have sent message to my insurance company. No one has inspected tire and it is in my possession.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747786July 1, 2026
FUEL/PROPULSION SYSTEM
I am reporting two separate but related fuel-system defects on my 2025 Lexus TX500h (VIN [XXX]) that raise safety concerns and appear to be widespread across Lexus TX and NX hybrid models. FUEL FILLER DOOR FAILS TO OPEN: The electronic fuel filler door intermittently fails to open when the release is activated. It sometimes requires multiple attempts, and at times will not open at all, leaving the vehicle unable to be refueled. This creates a safety risk of being stranded with no ability to add fuel, including the risk of running out of fuel on the road or being unable to refuel in an emergency. The failure appears to worsen in cold weather. This is a widely reported problem on 2022-2025 Lexus NX and TX hybrid vehicles and has been attributed to a faulty electronic fuel-door lock actuator (referenced by owners and parts suppliers as OEM part number 77030-F6020). Owners are frequently forced to use a manual emergency release located behind an access panel in the cargo area in order to refuel. FUEL TANK CANNOT BE FILLED TO CAPACITY: On a near-empty tank, the fuel pump nozzle shuts off after only approximately 8 gallons, despite the tank's rated capacity of approximately 17 gallons. Adding additional fuel requires repeated, prolonged attempts and often only a few more gallons can be added. This significantly reduces usable driving range relative to what the vehicle's fuel gauge and range estimate imply, creating a risk of unexpectedly low fuel and reduced range in situations where refueling options are limited. Other owners have reported the same behavior, and in at least one documented case a Lexus Field Technical Specialist diagnosed the cause as a deformed/defective fuel tank requiring a redesigned replacement. Both conditions are present on my vehicle. I am reporting them so that they are documented at the federal level. No crash, injury, or fire has occurred. I have also raised these issues with my Lexus dealer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745828June 23, 2026
STRUCTURE:BODY, UNKNOWN OR OTHER
y 2025 Lexus TX500h experienced sudden and complete AC failure at fewer than 25,000 miles, 18 months after purchase. The selling dealer diagnosed a refrigerant leak from the AC condenser and denied warranty coverage citing road debris impact damage. No photographic documentation of a discrete impact event or specific leak point was provided to support the denial. This failure is consistent with a documented, systemic design vulnerability in the Lexus TX platform. The vehicle's wide-open front grille design allows road debris direct access to the AC condenser, which sits as the frontmost component in the cooling stack with no protective barrier. Multiple NHTSA complaints document identical failures on TX platform vehicles at extremely low mileages including 580 miles and 900 miles, with dealers uniformly denying warranty coverage. Operating without AC in Texas summer heat constitutes a safety hazard, particularly for child passengers. I am requesting NHTSA investigate this as a systemic design defect pattern across the TX platform. Attached photos include: (1) photos provided by the dealer as their evidence of "impact damage" — none of which document a specific leak point or impact deformation zone; and (2) photos taken by the owner of the condenser on the Westside Lexus loaner vehicle provided during this service visit, which show comparable fin condition and debris accumulation to the denied vehicle. The loaner vehicle photos demonstrate that this condenser condition is consistent with normal operation in this environment, not discrete impact damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745699June 22, 2026
ENGINE, STRUCTURE:BODY, UNKNOWN OR OTHER
On our 2025 Lexus TX350, less than 1 year old, and under normal driving conditions, our AC stopped working suddenly. Upon inspection at the dealership, they determined a rock or road debris came through the front grill and impacted the condenser, which caused a major refrigerant leak and ac to stop working. I believe this was due to a poor design of the lower half of the front grill, it’s wide open and offers little to no protection to ac and engine components. They should have a better honeycomb or similar grill to protect components. The refrigerant leak is an environmental and road safety issue, and living in hot climates like southern Nevada, when it’s 110 degrees outside, the heat inside the vehicle with no AC is a safety issue for children, adults, etc. The dealership did not cover repairs under warranty, and quoted $3,500 to repair either with cash or submit insurance claim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737270May 12, 2026
POWER TRAIN, SUSPENSION, STEERING
2025 Lexus TX350, approximately 27,000 miles. Vehicle exhibits rotational clicking/vibration from front drivetrain during acceleration while turning. Dealer is attributing issue to brake pad and rotor wear. Lexus TSB L-SB-0033-24 Rev1 documents a known front drive shaft assembly defect on this platform. TSB applicability check has not been performed. Requesting investigation into whether this defect extends to 2025 model year production.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732937April 22, 2026
UNKNOWN OR OTHER
Exploding Sunroof...sunroof exploded randomly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731115April 14, 2026
SEATS, FUEL SYSTEM, GASOLINE, SERVICE BRAKES, HYDRAULIC
The contact owns a 2025 Lexus TX350. The contact stated that while driving 50 MPH, the brake pedal was depressed and felt spongy, and the vehicle failed to respond as intended, causing the braking distance to be extended. The vehicle was taken to the dealer, where the contact was informed that the brakes were in good working condition; however, the failure persisted. The contact stated that while attempting to raise the folded passenger's side third row seat to the upright position, the back of the seat became stuck to an unknown part behind the seat, causing the seat to fail to respond as needed. The vehicle was taken to the dealer, where the contact was informed that the unknown part had been replaced, and the seat could be raised; however, the failure persisted. Additionally, the contact stated that fuel tank door had failed to open intermittently while pressing the release button on the steering wheel, forcing the contact to release the fuel tank door by engaging the emergency release manual button inside the trunk. The dealer was notified of the failure, and an appointment was scheduled for a diagnostic test. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726087March 21, 2026
UNKNOWN OR OTHER
I would just like to say that the info instrument panel in my Lexus does not light up satisfactory to see when there’s daybreak. I think this is a safety hazard when you can’t see the numbers because of the sunshine. I think this is a safety issue that should be addressed by Lexus anytime you can move the instrument cluster info and you cannot read the numbers then there is a problem. I haven’t seen where many people have complained about it, but I do know that mine is not the only one that has this problem. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724537March 16, 2026
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LOCK, LATCHES/LOCKS/LINKAGES:DOORS:LATCH:EMERGENCY MECHANICAL RELEASE
While my 2025 Lexus TX was parked in my residential garage, the vehicle suddenly locked itself with my [XXX] and [XXX] children and my phone inside. The doors had been unlocked prior to placing them in the vehicle. Without warning, the vehicle locked all doors and windows. The key fob failed to unlock the vehicle electronically or manually. My husband and I attempted for over 30 minutes to gain access while the children remained trapped inside before calling the dealership for technical help. They instead transferred us to Lexus roadside assistance. Lexus roadside assistance advised calling [XXX] to break the windows or otherwise enter the vehicle forcefully. However, before we could call, my husband figured out how to get a narrow opening to access the vehicle through the trunk to enter the interior and lower the windows in order to remove the children safely. The vehicle was taken to the dealership for inspection. This malfunction created a serious occupant entrapment safety hazard involving infants. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723168March 9, 2026
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Basically, the instrument cluster lighting is very, very poor. Very difficult to read when driving, especially in a day break. You must turn off your daylight running lights to make it a little bit brighter. This is a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721486March 2, 2026
VEHICLE SPEED CONTROL
While stopped in traffic with my foot firmly on the brake pedal, my vehicle began accelerating forward unexpectedly. The vehicle seemed "possessed". It was as if the gas pedal was fully on the ground while my foot was still on the brake, so the car was lurching and seemed to be fighting itself. The vehicle continued moving forward and would not stop despite sustained and hard brake pressure. I was rapidly closing distance on the vehicle in front of me and narrowly avoided a collision by inches. The vehicle only stopped after I shifted it into park and then I shut the car off. This was a terrifying and dangerous event. The vehicle accelerated against brake input and created an immediate collision risk. I reported this incident to my local Lexus dealership (Lexus of Fife, WA). However, the dealership minimized the event in their service documentation and did not accurately record my description of unintended acceleration while braking. At that time, I was informed that Lexus had issued a Technical Service Bulletin (TSB) related to this issue but has not issued a recall or broadly notified owners. If the manufacturer is aware of this defect and has not initiated a recall, I believe this poses a significant public safety risk. This issue presents a serious safety concern involving unintended acceleration despite brake application. I am concerned that other drivers could experience similar incidents, potentially resulting in injury or fatal accidents. I suspect that accidents have already resulted from this. I am requesting investigation into this defect. Owners should be notified and this should be recalled immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718118February 15, 2026
SEATS
Third-Row Noise: A popping noise is often heard when the third-row seats are folded down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717404February 11, 2026
STRUCTURE:BODY
Lexus TX hood flutters at highway speeds, Dealers acknowledging the issue and confirming no repairs available. Created a case with Lexus corperate office, so far no resolution after submitting vehicle report from dealer visits. This issue is similar to GX hood issue, but Lexus is not looking into this and acting like we are not aware of this and no one informed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713292January 26, 2026
SEAT BELTS
My son was sitting in his rear passenger side seat belt and he shifted in his seat and became entrapped in his seatbelt which i could not release in any way so i had to pull over on the 15 freeway on a trip back from Las Vegas in the middle of a highway with no visible exits and cut him out of his seatbelt
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708771January 5, 2026
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We leased the Lexus at the end of May 2025. My husband I drove the car. It was nice. My husband and I are in our early [XXX] . Meaning we are very capable of driving. We both ride motorcycles, snowmobiles, dirt bikes,4 wheeling and we also own 1957 truck, 2024 corvette, and we even both drove our own corvettes at the spring mountain in Nevada. That being said this car is a nightmare. I don’t need a car to take over my driving, braking, and anything else. Whether it’s driving 75-80mph and you are on a major interstate and it decides that the sweeping curve is dangerous while I’m passing a semi or a string of cars! I don’t need it to slow down because it thinks too fast of a curve?!?!?. I took it to Brookfield Lexus for over a week I spoke with service told them what I dislike about the car. The one service tech said,”. You are not the only one that dislikes all of the safety features”! I asked him can you remove all of the safety features, “ he said not sure but we will do what we can”! When I picked up my car on Dec 20,2025 they showed me that only a couple of safety features can be shut off. The other ones have to be shut off manually everytime you start the car!!!!! I should not have to go into the computer and manually shut other features off because it’s back to flashing, beeping, and any other annoying features to put me in danger because it’s telling me you are going to have an accident!!!! It’s a distraction that is a problem. My daughter drove it home with our small trailer in a snowstorm last Sunday . My daughter was changing lanes and when she did your auto braking took control and she almost went in the ditch. With the trailer on the back it started to slide because it was overcompensating which put my daughter, the car, my trailer, and anyone else near her in danger. I spoke with Lexus Corporate and filed a complaint. They said there was nothing wrong with the car. There is a major problem with that car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706526December 22, 2025
STRUCTURE:BODY:HOOD
TX hood flutter at highway speeds, dealer acknowledged the issue but not able to resolve the issue, as he was able to see hood issue with other TX models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697848November 6, 2025
POWER TRAIN
In March 2025, pulling out from parking lot into traffic and accelerated but vehicle slowly moved forward even though accelerator pedal was more than halfway down. Luckily, the oncoming vehicle had time to slow down and avoid hitting my vehicle. This is the same problem that Toyota Grand Highlander Platinum owners have been experiencing. This is a safety hazard especially when your accelerating into traffic and the vehicle basically craws forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Lexus TX