Lexus GS Complaints

337 consumer complaints on file.

#11074910February 26, 2018
STEERING, ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNS A 2015 LEXUS GS 450 HYBRID. ON FEBRUARY 16, 2018, WHILE DRIVING 40 MPH, THE STEERING WHEEL LOCKED UP AND THE VEHICLE COULD NOT BE RESTARTED. THE CONTACT STATED THAT THE "STEERING HYBRID SYSTEM DISENGAGED, PLEASE CHECK HYBRID SYSTEM" WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO LEXUS OF MANHATTAN (627 11TH AVE, NEW YORK, NY 10036 (877) 364-2795) WHERE THE CONTACT WAS INFORMED THAT WIRES HAD BEEN EATEN BY RODENTS AND THAT THE WIRING TO THE HYBRID SYSTEM NEEDED TO BE REPLACED. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 28,344.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074166February 21, 2018
AIR BAGS
TAKATA RECALL MY CAR WAS INVOLVED IN A ACCIDENT AND I WAS HIT BY THE RIGHT SIDE PANEL AND THROWN UP AGAINST ANOTHER VEHICLE AND THEN SLAMMED INTO A PAVEMENT WALL ON THE FREEWAY I WAS ONLY TRAVELING ABOUT 10 MILES WHEN I WAS STRUCK BY A CAR TRAVELING 70 MILES AND MY AIRBAGS DID NOT DEPLOY CAUSING INJURIES TO MY ARM RESULTING IN ME HAVING TO HAVE SURGERY AND NOW I HAVE A ROD IN MY ARM FOR LIFE DON'T UNDERSTAND WHY THESE AIRBAGS DIDN'T DEPLOY AND IF NOT THEN WHAT WASN'T THE GS 350 ON THE LIST CAUSE SOMEWHERE MINES WENT FAULTY
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11064059January 22, 2018
AIR BAGS
PROBLEMS WITH MY PASSENGER AIIRBAG NOT DEFLATING WHEN I HIT THE FRONT NUMBER OF MY CAR AT 35 MPH. CAR 🚗 WAS IN MOTION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11063394January 17, 2018
EXTERIOR LIGHTING
WHEN DRIVING AT LEAST 3 MIN THE FRONT HEAD LIGHTS GOES OUT.DONT MATTER HOW MANY TIMES YOU GET IT FIX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061635January 10, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2013 LEXUS GS 350. WHILE DRIVING 40 MPH, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. ALL THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE COST OF THE REPAIR WAS MORE THAN THE COST OF THE VEHICLE; THEREFORE, THE VEHICLE WAS DEEMED DESTROYED. THE CONTACT SUSTAINED A BACK INJURY THAT REQUIRED MEDICAL ATTENTION THE FOLLOWING DAY. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 49,800.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11056994December 27, 2017
ENGINE
MY LEXUS 2006 GS300 HAS MISFIRE PROBLEM AT 108355 MILES, WITH ERROR CODES PS300, 301, AND 302. SPOKE WITH DEALERSHIP (LONGO LEXUS), AND THEY TOLD ME THE CUSTOMER SATISFACTORY PROGRAM (CSP) IS ALREADY EXPIRED TO FREE REPAIR BY LEXUS IN 2016. IF LEXUS HAS DEFECTIVE VALVE SPRING THAT CAUSED THE CARBON BUILD UP, THEN THEY SHOULD SEND US THE SAFETY RECALL LETTER, AND I HAVE NEVER RECEIVED ANY. THAT'S VERY IRRESPONSIBLE IN THEIR PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052537December 5, 2017
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MIS FIRING VSC LIGHT IS ON WITH CHECK ENGINE LIGHT, I BROUGHT IT TO LA BLANC THEY CHANGE SPARK PLUGS THE LIGHT WENT OFF AND CAME BACK ON THE NEXT DAY, I BROUGHT THE BACK OUT TO THEM THEY KEPT THE CAR OVER NIGHT, MR. JOHN SAID THEY CAN'T FIND ANYTHING WRONG WITH THE CAR. I LOOKED UP THE LEXUS GS 350 2008 THERES 3 RECALLS ON THIS CAR , PIPING,FITTING,HOSES, LINE FUEL SYSTEM ,ENGINE COOLING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033970October 17, 2017
AIR BAGS, ENGINE
I TOOK MY CAR INTO THE DEALER TWICE FOR THE OIL CONSUMPTION ISSUES DURING THE PERIOD THEY OFFERED IT. I WAS TURNED AWAY BOTH TIMES AND ONLY AFTER THE "REPAIR PERIOD" ENDED WAS I INFORMED THAT THERE WAS ONE TO BEGIN WITH. I'VE READ ABOUT MULTIPLE PEOPLE HAVING THE RECALL PERFORMED WHO HAD THE SAME PROBLEM AS ME. MY CARE NOW NEEDS TWO TO THREE QUARTS OF OIL PER MONTH AND I WAS SCREWED OUT OF MY REPAIR. NOW WE HAVE THE AIRBAG LIGHT. I'VE READ QUITE A FEW THINGS ONLINE ABOUT TEMPORARILY REPAIRING THIS AIRBAG HARNESS MYSELF BUT THATS NOT A SOLUTION TO THE ACTUAL PROBLEM. MY CHILDREN ARE IN THIS VEHICLE DAILY AND NOT HAVING A FULLY FUNCTIONAL AIRBAG SYSTEM IS NOT AT ALL SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033945October 16, 2017
FUEL/PROPULSION SYSTEM
FUEL SMELL SEEMING TO ORIGINATE FROM UNDER THE HOOD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021158September 2, 2017
ENGINE, FUEL/PROPULSION SYSTEM
SMELL OF GAS IN THE MAIN CABIN ALL OF THE SUDDEN WHEN DRIVING ON A CITY STREET. UPON EXITING CAR, SMELL OF GAS COMING FROM ENGINE COMPARTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021015September 1, 2017
UNKNOWN OR OTHER
I WAS DRIVING ON A HIGHWAY AT ABOUT 55MPH. I DID NOT SEE ANY ROCKS OR OTHER OBJECTS PRIOR TO THE EVENT. MY SUNROOF EXPLODED WHILE IN MOTION. THE INSIDE COVER WAS CLOSED, AND NO GLASS CAME INTO THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019113August 23, 2017
AIR BAGS
TAKATA RECALL; MAY 23, 2016; GZG, 16V340. FRONT SEAT PASSENGER. I CANNOT PUT ANYONE IN THE FRONT SEAT. LEXUS WILL NOT FIX OR BUY THE CAR BACK, BUT CARMAX WILL. I SELDOM DRIVE...NOT HAPPY. MY CAR WAS HIT PARKED AND THE BAG DID NOT GO OFF. THE CAR WAS REPAIRED BY PROGRESSIVE BUT I CANNOT BE SURE I THEY CHECKED ITS SECURITY OF THE BAG. DON'T FEEL SAFE IN THE CAR AT ALL. TCC CAMPUS, ARLINGTON, TX. I WAS VOTING. IT WAS A TRUCK. AND BI-STANDERS GOT HER INFO. SHE TRIED TO HIT AND RUN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11016101August 18, 2017
ENGINE
VEHICLE IDLING ROUGH WHEN COMING TO A STOP. CONSUMING OIL AT HIGH RATE. CAR HAS ACTUALLY STOPPED RUNNING WHILE DRIVING. I HAVE BEEN ATTEMPTING TO HAVE THIS ISSUE RESOLVED WITH THE DEALER AND LEXUS SINCE THE VEHICLE WAS PURCHASED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015571August 15, 2017
SERVICE BRAKES
REAR BRAKES WERE STICKING AND SQUEAKING. DEALER INSPECTED AND FOUND REAR CALIPER SLIDES SEIZED CAUSING REAR BRAKE PADS TO GET WORN TO 0 MM. CAR ONLY HAS 12K MILES. WHEN ASKED WHY, WAS TOLD, BECAUSE YOU DON'T DRIVE ENOUGH MILES PER YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012829August 4, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 LEXUS GS 350. WHILE THE VEHICLE WAS OCCUPIED WITH THE ENGINE ON AND THE GEAR SHIFTED IN PARK, THE FRONT PASSENGER CURTAIN AIR BAG AND THE REAR PASSENGER AIR BAG (LOCATED BETWEEN THE BACK REST AREA) ABRUPTLY DEPLOYED. THE CONTACT HEARD A HISSING NOISE PRIOR TO THE FAILURE. THERE WERE NO INJURIES. A LEXUS ENGINEER INSPECTED THE VEHICLE AT THE LEXUS DEALER (3150 ADAMS STREET, RIVERSIDE, CA, 92504 PHONE: 951-353-0903). THE INVESTIGATION CONCLUDED THAT THE AIR BAG FAILURE WAS NOT CAUSED BY A MANUFACTURER DEFECT. THE CONTACT WAS ALSO ADVISED THAT THE VIN WAS INCLUDED IN AN UNKNOWN AIR BAG RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 135,000. UPDATED 09/20/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994551June 12, 2017
ELECTRICAL SYSTEM
INJECTOR MAINTENANCE REQUIRED MESSAGE SHOWS AT APPROXIMATELY 6000 MILES SOON AFTER THE IGNITION IS TURNED ON AND BEFORE THE GEAR IS CHANGED TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983851May 6, 2017
UNKNOWN OR OTHER, ENGINE, WHEELS
DEALERS HATE ME, TOO EDUCATED. VEHICLE IS A COMMERCIAL CLASS C -HAZMAT OPERATED AS A TYPE O. IN NE, THIS VEHICLE IS PARKED IN THE DEALERSHIP UNTITLED INTO THE STATE OF NE, DOT TIRE WARRANTY, TIRES MUST BE CHECKED EVERY MONTH FOR VALVE STEM LEAKS, BATTERY GO OLD AFTER SITTING AROUND. DEALER REJECTED TO 1099 MISC ME, WARRANTY OF TOYOTA PAYS TO UNWRAP AND WASH VEHICLES YET DMV HAS NO RECORD OF WEIGHT OF VEHICLE FOR CLASS C, NO RECORD OF CERTIFICATE OF EXEMPTION OF VEHICLE EVEN BEING IN NE, EPA REQUIRES ENGINE INFO FROM JAPAN SHIPPING TO USA. DOT REQUIRES CARGO TO BE CLEAR OF HAZARDS FROM JAPAN TO USA. YET DMV/ DEALER HAVE NO RECORDS TO PROVER NON HAZARDS TO ME AS A DRIVER, NO INSURANCE NO REGISTRATION IN DRIVERS DOOR , NO SHIPPING PAPERS IN DRIVERS DOOR. FIRESTONE WARRANTY NEEDS RECEIPTS OF PURCHASE, NO MANUFACTURER DATE LISTED, REPAIR SHOP HAS UNPAID BILL OF APPLYING PARTS TO SKIN VIOLATING THE COVERAGE OF WATER DAMAGE, GLUE IS WORSE THEN WATER. [XXX] -HAZMAT , NO ODOMETER STATEMENT FROM TOYOTA MOTOR SALE TO NE TO DEALERSHIP TO FLOOR ROOM, 6500 TELLURIDE, NE 68521. I NEED TO KNOW WHAT CABIN AIR FILTER INSTALLED, STORAGE TYPE OR DRIVER TYPRE=EPA DOT HAS DOT NUMBER ON TIRES BEEN TRANSFERRED , I FILED WITH DMV STATE-NE , FILED WITH GEICO INSURANCE, 5-01-2017, I HAVE PHOTOS TO SEND LATER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983341May 3, 2017
TIRES, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, FUEL SYSTEM, GASOLINE, SEAT BELTS
I WAS INSIDE THE BUILDING , LOOKING AT A NEW VEHICLE, VIN. [XXX]. THEN MANAGER PULLED ME INTO THE OFFICE WITH WITNESSES AND EXPLAINED HE WASN'T DOING BUSINESS WITH ME, HE WAS NICE AND EXPLAINED, I WAS EXCITED AT WHAT HE EXPLAINED. I TOOK PIC OF GIANT STICKER, THE VIN DASH HAS A SQUARE SCAN BUT MY PHONE WOULDN'T READ IT, SALES MAN SAID THAT SERVICE HAS A MACHINE THAT READ IT, HE SAID THEY USUALLY COME WITH 0-6 MILES DUE TO FACTORY TESTING, I HAVE A TOYOTA NOW , I WENT TO DMV IN LINCOLN, PAID MY DOLLAR FOR SEARCH, IM PUTTING A LIEN OF A DOLLAR AND PAYING THE $7 FOR THE LIEN ON NE TITLE TO GET STARTED. KEYS MIGHT BE LOCKED IN THE TRUNK. IT HAS DOT TIRES, IM A CLASS C COMMERCIAL. MY CONCERN IS HOW DID THE VEHICLE GET INTO A LOCKED BUILDING WITH NO DATA, YOUR REPORT SAYS LEXUS, BUT LEXUS IS OWNED BY TOYOTA MOTOR SALES AND YOUR SITE SHOWED NO OWNER. DID THIS VEHICLE PASS EPA EMISSIONS TEST . ITS AS A BUSINESS PROPERTY OF A DEALERSHIP IN LINCOLN, NE. STATIONARY, WHAT TYPE OF FUEL, ARE DOT TIRES PAID OFF?. SEAT BELT BUZZARDS DON'T SOUND UNTIL VEHICLES REACHABOVE 13 USUALLY. TIRES PRESSURE IS TO BE CHECKED AND LOGGED ONE A MONTH. BATTERIES GET OLD FROM NON USE OF STORAGE, WARRANTY USUALLY STARTS WHEN CABLES ARE ATTACHED FOR ENGINE TO START TO TEST. WHO TESTED IT. I HAVE PICTURE OF GIANT STICKER ON MY PHONE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979654April 20, 2017
UNKNOWN OR OTHER
SAFETY ISSUE: LEXUS GS 350 2008 HAS THE ISSUE OF REAR VIEW MIRROR. THE REAR VIEW MIRROR IS LOOSING UNDER THE GLASS THE SPECIAL TEXTURE. LEXUS COMPANY SAVED MONEY AND REPLACED HIGH QUALITY OF REAR VIEW MIRROR TO CHEAP STRUCTURE. MIRROR LOOKS LIKE FROM THE LATE 19TH CENTURY. APPEARANCE OF REAR VIEW MIRROR IS SCRATCHED UP WITH RANDOM BLACK SPOTS, FOGGY TO THE POINT THAT YOU CANNOT SEE THROUGH IT DURING THE LATE DARK HOURS OF THE EVENING AND NIGHT. EVEN THOUGH THE TOP OF THE GLASS IS SMOOTH WITHOUT ANY TRACE OF NEGLECT. THIS ISSUE STARTED TO BE A LONG TIME AGO WITH A SMALL BAD APPEARANCE, BUT IT'S GRADUALLY GETTING WORSE. LEXUS OF ROSEVILLE AT 300 AUTOMALL DR, ROSEVILLE, CA 95661 ON APRIL 19, 2017, OFFERED TO BUY FOR $1235 THEN THEY GAVE ME DISCOUNT OF $882 BECAUSE OF MANY COMPLAINTS OF THE SAME ISSUE. I HAVE OLD LEXUS GS 400 1998 AND THE REAR VIEW MIRROR LOOKS PERFECT. PLEASE REVIEW THIS ISSUE. THANK YOU AND I APPRECIATE YOUR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978695April 16, 2017
SERVICE BRAKES
BRAKE ACCUATOR WENT OUT TO QUICKLY. THIS PART IS MORE EXPENSIVE THAN MOTOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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