Kia Telluride Complaints

2,086 consumer complaints on file.

#11568190January 27, 2024
VISIBILITY/WIPER
Windshield crack appeared spontaneously while driving at 20mph in parking lot. No known impact with rock or other projectile, I had been driving the car for 3 hours at that point. Crack is approximately 10 inches long, from passenger side lower edge toward center of windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567924January 26, 2024
ENGINE
With 40k miles on the car driving on the freeway the coolant hose burst without any warning, it didn’t come off, it was weak and split. This caused head gasket damage and cylinder 3 and 5 to misfire with coolant getting in the cylinders. It was dark and foggy out and the car was over heating due to the failures. I lost power and could only go 25mph on the freeway. Semi trucks were honking flashing their lights, passing me and one slammed on the brakes to avoid hitting me due to how dark it was. Even though I was driving with my hazards on. I pulled over as soon as I could, but had a panic attack during the ordeal planning out the best way to die. Sounds dramatic but with all the smoke coming from the car I thought it could blow or get hit by a semi. Looking at online groups there are issues with the Telluride engines that are creating dangerous situations. It’s a matter of time before this problem causes a serious injury or death. I know others that have made complaints to Kia and NHSTA. When is this problem going to be taken care of?? My car has been at the dealership since Dec 19 2023. I am waiting to here back from Kia if they will cover the engine under warranty. The dealership said they had another Telluride with engine failure in Oct 2023 that Kia did not cover under warranty. The dealership has confirmed all these statements. There was no warning that there were any weak spots in the hose. No leaks or warning lights until it left me stranded on a dark foggy night on the freeway. Since Kiefer Kia in Eugene, OR still has my car I have not received any paperwork yet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567533January 24, 2024
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2020 Kia Telluride. The contact stated while driving at an undisclosed speed, the high-beam headlights became inoperable. The contact stated while attempting to activate the high-beam headlights, the headlights were inoperable. The vehicle was taken to the dealer where it was diagnosed with a failed headlight assembly. The contact was informed that the headlight assembly needed to be replaced. The vehicle was not repaired. The parts were ordered for the repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,800. The contact stated the dealership is going to replace the headlights under the extended warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567424January 24, 2024
ENGINE
When starting the vehicle to warm up (in colder temps) it made a squealing noise and slowly faded. Returned to drive the vehicle and there was a puddle of oil underneath. Upon inspection, it appeared that the leak was coming from between the (plastic) oil filter housing and the engine (it's connected to. This causes a concern as it could cause my engine to seize while driving (especially on freeways). Causing a collision risk and destroying the cars engine at the same time. When researching I found that this is a common (cold temp) issue among Telluride's. I attempted to call Kia service at least four times with no answer/no call back. On my fifth call attempt I was routed to the parts department and found that the part is and has been on backorder for some months now. Was told that there are over 3000 on back order to the states, all accounted for. I researched the issue and found various Kia Telluride forums stating the same cold weather temp issue. This is obviously not an isolated case with no one (O'Reilly, Auto Zone, Advanced Auto & the dealership) having the part in stock and over 3,000 other cases awaiting their back-ordered part. Previous to this, I attempted to get an oil change at a local lube shop and was advised that they could not do an oil change on my vehicle because there was an issue with the oil drain plug and the oil pan seal circulating with the local live shops. They would be unable to do my oil change unless I sign a waiver stating they're not liable for anything that occurs after the oil change occurred. I am attempting to make an appointment now, however with all the parts on backorder (for months now) the only thing I can do is to not drive my vehicle until their is a stockpile of parts available to alleviate this malfunction. This issue has not been investigated by insurance or authorities as I'm uncertain that this falls within their wheelhouse. Recently my check engine light came on, I had the code checked it was the thermostat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567514January 24, 2024
VEHICLE SPEED CONTROL, POWER TRAIN
The issue concerns my 2023 Telluride SX X-line (AWD) when driving in the "snow mode" setting. The issue has occurred on several occasions, approximately 2-3 times last winter when I was driving the vehicle and at least one time this winter when my wife was driving in snowy conditions. The issue is that the vehicle accelerator basically becomes unresponsive when driving in snow mode under a set of conditions that are not easily defined. The issue seems to occur fairly randomly. When this issue has occurred, the vehicle either will not accelerate at all when the accelerator is depressed or the power will severely be limited and the vehicle will slow down if moving. This has happened to me in parking lots (thankfully) but did happen to my wife on the road, which could cause a huge safety risk when trying to maneuver with traffic or making a left turn against oncoming traffic. The ways in which I have found to resolve the issue are to either switch the drive mode to another setting using the selector or turning the vehicle off and on again. Shifting from park back to drive does not resolve if snow mode remains engaged. I have not taken the vehicle to a dealership to look into this issue as I have found information on forums that have indicated Kia dealerships do not acknowledge the issue. It is also not easily reproducible. There are no warning indicators on the instrument cluster to notify the driver that anything is wrong. As I said before, the issue arose immediately after the purchase of the vehicle in Dec. 2022 and within the first few thousand miles of the vehicle life. Also, true Michelin snow tires have been equipped on the vehicle when this issue has occurred. I switch between all season tires and the snow tires in between the summer and winter months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567457January 24, 2024
ENGINE
I bought my car on August 28, 2023 (2023 Kia Telluride EX AWD) with 8 miles on it. I took it in in November for an oil change. That was around 7500 miles. Then i started hearing a ticking noise and immediately went to the dealership to report it on or around December 1, 2023. The initial testing of my engine was an entire week. I had to pay for a rental out of my pocket until Kia approved for a rental. I was told that my Engine had metal shavings in it and they had to check the transmission also. The engine had to be replaced. I was told it was on National Backorder and I wouldn't have my car back before February. I complained to corporate and for some reason my engine was there the following week. It was frustrating having a brand-new Kia Telluride EX AWD and the engine goes bad. This is my 5th Kia and the first incident I had with a Kia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567388January 23, 2024
ENGINE
The vehicle has been losing oil, the dealership checked with no issues along eleith a coolant leak in the rear of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567246January 23, 2024
ELECTRICAL SYSTEM
The main instrument display is blank as a result the driver cannot see any information such as speed, fuel level, etc. The main display seems to flash blank then dark gray. When the display goes blank the blinkers fail to operate as well despite being turned on. I did contact KIA since this sounds like a similar issue that they have a recall for (SC270) but they informed me that my vehicle was not impacted. My guess is my vehicle is impacted and the recall should cover a larger number of vehicles than previously stated. As additional information my vehicle was among the first to roll of the production line for model year 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567078January 22, 2024
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The panoramic instrument cluster would not display any information. Since the entire instrument cluster is electronic, no information on vehicle speed, rpms, gas, battery, etc. could be shown. Vehicle would still start fine and drive fine, but vital driving information could not be displayed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566720January 20, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
It had snowed in DC area. Vehicle was in snow mode, idle at stop light. When light turned green, slow acceleration turning left and then when pressing down on pedal, all acceleration stopped. Roads were cleared with no signs of snow or ice. Frightened driver and children in vehicle. Were able to coast to the side of the road, turned off vehicle and restarted and able to drive off. Clearly seems to be an issue with “snow” mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566465January 19, 2024
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
The contact owns a 2020 Kia Telluride. The contact stated that while her husband was seated in the vehicle at below 5-degree Fahrenheit, he became aware that the heater and defogger was inoperable. No warning lights were illuminated. The vehicle was not taken to the dealer and was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566599January 19, 2024
UNKNOWN OR OTHER
The clips for the Sun Roof Wind Deflector broke. As a result the sun roof will not close completely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566187January 18, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
The pearl white paint on my car started chipping off about a year ago. This morning the roof started peeling heavily. This is ridiculous as the car is just now 4 years old. I’ve never had a car peel ever. The forward collision sensor randomly comes on and says it’s not working. Please fix these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566376January 18, 2024
ENGINE
Engine has been knocking since I purchased the vehicle new. Brought it into the dealership and they couldn't hear the noise. Based on the keoporum it could either be a bad fan motor or blend door accurator. Scheduling another appointment for them to figure out why it's still doing this when the vehicle only has 24k miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566230January 18, 2024
POWER TRAIN, ENGINE
The contact owns a 2023 Kia Telluride. The contact stated that on two separate occasions while driving the vehicle in Snow Mode and attempting to accelerate while making a left turn, the vehicle lost motive power. The contact stopped and restarted the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565979January 17, 2024
UNKNOWN OR OTHER
Oil leaking from the oil filter housing suddenly. Most of the leaking happens after a cold start. As engine warms the leaking is less noticable. Mechanic found the back of the housing covered in oil but not the drain plug or the oil pan. No prior leaks until [XXX]. Finding that the part is on backorder with no date. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565981January 17, 2024
SEAT BELTS, EXTERIOR LIGHTING, UNKNOWN OR OTHER
HEADLIGHTS: have DEPLORABLE visibility, particularly around corners making it nearly impossible to see at night. It is GROSSLY DANGEROUS, and unacceptable to equip a vehicle with such low quality headlights. However, On January 13th 2024 the hi beams ceased to function at all, which has left me unable to drive at night. As a single mother this is a huge hinderance for my young sons and their activities especially this time of year getting dark at 4:30pm. DRIVER SEATBELT MALFUNCTION: The seatbelt has all but completely failed to retract upon removal, leaving the entire thing loose causing to twist and get caught in the door. It will not retract upon collision which also is a PRIORITY SAFETY CONCERN. DRIVER SIDE MIRROR: Gets stuck in the folded position, and more times than not, I then have to manually unfold it. This causes the saved position for my optimal rear visibility to get comprised and I then have to adjust while driving which is ALSO dangerous. The dealer has addressed this and said the wiring was loose to the mirror inside the driver door and assured me they fixed it, however is STILL getting stuck 90 percent of the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565984January 17, 2024
EXTERIOR LIGHTING
High beam lights stopped working. Regular lights work. Seems like this is happening to other owners of same make and model year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566153January 17, 2024
EXTERIOR LIGHTING
Started to notice the high beams where not working. The dash light shows the high beams were on but the lights never changed. I purchased 2 new low/high beams bulbs. That did not fix the issue. My telluride has over 60k miles on it. Doing teacher everyone who has a 2020 kia telluride has this issue just after vehicle hits just over 60k miles. Never noticed before as we never drove at night time before november.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566134January 17, 2024
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2024 Kia Telluride. The contact stated while driving approximately 40 MPH in snow mode, the vehicle failed to accelerate as needed. The vehicle was started but was unable to drive as needed for approximately 30 minutes. The contact stated that after turning off and restarting the vehicle, the vehicle returned to normal operation. The contact pulled over to the side of the road and had the vehicle towed. The vehicle was taken to the dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 1,748.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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