The contact owns a 2021 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that the high oil consumption might cause a fire in the engine bay due to a failure with the piston rings. The contact referenced NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); as the possible cause for the failure. The vehicle was taken to a dealer, and the dealer declined to perform the recall repair because the vehicle did not experience a specific failure, even though all the other issues the vehicle had experienced were listed in the recall notice. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 215,000.
No injuries · No fire · No crash
The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was restarted but continued to stall each time the vehicle was stopped. There was an unknown warning light illuminated. The vehicle was taken to Auto Zone for an unknown diagnostic test and then towed to the dealer. The dealer determined that a tune-up was needed. The vehicle was also towed to an independent mechanic and associated the failure with NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The contact was advised to take the vehicle back to the dealer. The vehicle was towed back to the dealer, and it was determined that there was sludge inside the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 109,000.
No injuries · No fire · No crash
My 2021 KIA Soul has a recall order for P1327 code which is the knocking noise from the piston ring. The KIA dealership in Idaho Falls is denying the recall order, claiming that it has to be from the upper chamber, not the lower chamber. Which is not stated in the recall letter. They have done everything to avoid this recall. I have evidence that they know the engine have all the symptoms of the piston ring, but trying to avoid everything to replace the engine. They even deny giving the part name that is causing the knocking noise and not giving me the diagnostic report. Even charging $6,000 for the engine replacement.
No injuries · No fire · No crash
My 2021 Kia Soul has stalled unexpectedly while being driven on multiple occasions. When the vehicle stalls, the engine shuts off and the vehicle loses propulsion, creating a risk of a collision, particularly if it occurs in moving traffic. There have been no warning lights or messages before the vehicle stalls or when the stalling occurs. The vehicle has severe engine oil consumption. After approximately 3,000 miles, the oil level can become so low that no oil is visible on the dipstick. I do not know whether the excessive oil consumption is causing the stalling, but I believe that to be the reason. I previously brought the vehicle to an authorized Kia dealership while it was under warranty because of the oil-consumption problem. The dealership told me that the vehicle was probably leaking oil, that a part needed to be ordered, and that they would contact me when the part arrived. They never contacted me, and the problem was not resolved. I have since reported the repeated stalling and excessive oil consumption to Kia corporate. Kia instructed me to return the vehicle to the dealership for additional testing. I told Kia that I do not feel safe driving the vehicle approximately 40 minutes to the dealership because it has repeatedly stalled while being driven. I asked whether Kia would tow the vehicle, but Kia would not commit to providing a tow. I also asked Kia to put in writing its instruction that I should drive the vehicle to the dealership despite the reported stalling, and Kia declined. The vehicle remains available for inspection. The cause of the repeated stalling is most likely due to burning of excessive oil. I am concerned about an unexpected loss of propulsion occurring again while the vehicle is in traffic.
No injuries · No fire · No crash
The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine and engine oil warning lights were illuminated. The contact added engine oil to the engine and restarted the vehicle, but the failure persisted. The vehicle was towed to an independent mechanic, who was unable to repair the vehicle. The vehicle was then towed to the dealer, but the vehicle was not diagnosed or repaired. The contact associated the failure with NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 65,000.
No injuries · No fire · No crash