Kia Soul Complaints

5,626 consumer complaints on file.

#10862025April 28, 2016
STEERING
DRIVING ON HWY 10- APRIL 14 AND 17, 2016, POWER STEERING WENT OFF. JERKING THE WHEEL RIGHT OR LEFT BROUGHT POWER STEERING BACK. TOOK TO DEALER ON APRIL 26, BUT PROBLEM WAS NOT DUPLICATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861655April 27, 2016
SERVICE BRAKES
I WAS DRIVING 35 MPH ON HWY US1, CAR IN FRONT OF ME REAR ENDED THE CAR IN FRONT OF IT. I PLACED FOOT ON BRAKE AND DIDNT SEEM TO BE SLOWING QUICK ENOUGH. I THEN PLACED BOTH FEET ON BRAKE TO STOP AND STILL HIT THE CAR INVOLVED IN ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10861762April 27, 2016
AIR BAGS, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE AT A COMPLETE STOP, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT SUSTAINED WHIPLASH THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. IN ADDITION, THE NAVIGATION FUNCTIONED IMPROPERLY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 57,800.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10861885April 27, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SHUT DOWN AND THE STEERING WHEEL LOCKED. THE FAILURE RECURRED SEVEN TIMES AND EACH TIME, THE VEHICLE RESTARTED. THERE WAS NO WARNING INDICATOR. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO WAS UNABLE TO REPLICATE THE FAILURE AND DID NOT OFFER ASSISTANCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT NOTHING WAS WRONG WITH THE VEHICLE AND THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855656April 15, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE THE DRIVER WAS GOING NORTH ON THE OUTSIDE LANE AT AN INTERSECTION WITH THE GREEN TRAFFIC SIGNAL, ANOTHER VEHICLE DRIVING SOUTH MADE A LEFT TURN AND CRASHED INTO THE FRONT OF THE DRIVERS VEHICLE. THE DRIVERS SIDE AIR BAG DEPLOYED WITH FORCE AS WELL AS FRAGMENTS AND A CHEMICAL SUBSTANCE THAT DAMAGED THE CONTACTS LEFT HAND. THE DRIVER ALSO SUSTAINED BRUISING AND BURNS TO THE BUST AND CHEST. THE INJURIES SUSTAINED FROM THE IMPACT OF THE AIR BAGS REQUIRED FURTHER MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A IMPOUND LOT AND TO BE INSPECTED AND DIAGNOSED TO DETERMINE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10852523March 30, 2016
STEERING
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V736000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852156March 29, 2016
STRUCTURE:BODY, UNKNOWN OR OTHER
WHEN IT RAINS THE FLOORBOARDS FILL WITH WATER (LITERAL PUDDLE) FRONT AND BACK, MAINLY ON THE DRIVERS SIDE. I PURCHASED THIS VEHICLE NEW AND HAVE BEEN THE ONLY OWNER, I DID NOT NOTICE THE ISSUE UNTIL AFTER THE MILEAGE WARRANTY HAD SLIGHTLY EXPIRED. I CONTACTED THE DEALER ONCE I NOTICED THE ISSUE AND THEY OF COURSE WANTED $$$ TO EVEN LOOK INTO THE ISSUE. IN RESEARCHING FOR A RESOLUTION ON THE INTERNET THIS APPEARS TO BE A VERY COMMON ISSUE WITH THESE VEHICLES. THE MAIN CONCERN IS HEALTH SAFETY AND POSSIBLE ELECTRICAL ISSUES THAT CAN RESULT FROM SO MUCH INTERIOR WETTING. I HAD CONTACTED THE DEALER AGAIN (BILL BYRD KIA PANAMA CITY FL) TO ASK IF THERE WAS ANY NEW INFORMATION CONCERNING THIS ISSUE AND SPOKE WITH AND ALLAN AND A CHRIS AT THE SITE AND WAS HUNG UP ON BY BOTH INDIVIDUALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852227March 29, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED OVER A POTHOLE, THE DRIVER LOST CONTROL OF THE VEHICLE CRASHING INTO THE BARRIER AND ROLLING OVER SEVERAL TIMES. THE AIR BAGS FAILED TO DEPLOYED. A POLICE REPORT WAS FILED. NEITHER THE DRIVER NOR THE PASSENGER SUSTAINED ANY INJURIES. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. UPDATED 05/25/16*LJ *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10851769March 26, 2016
STEERING
THE STEERING WAS MAKING A POPPING AND GRINDING NOISE WHEN TURNING. WE TOOK IT IN FOR THE STEERING RECALL. THE VEHICLE WAS REPAIRED ( JANUARY). THE STEERING WENT OUT ON THE VEHICLE LAST NIGHT. THE VEHICLE HIT THE CURB. WE GOT THE VEHICLE HOME AND CALLED FOR TOWING TODAY TO TAKE THE VEHICLE TO THE DEALER. NO ONE WAS INJURED. MY PARENTS ARE NOT SAFE DRIVING BACK AND FORTH TO THEIR DOCTORS VISITS IN THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851455March 24, 2016
SERVICE BRAKES
WHEN APPROACHING AN INTERSECTION, THE BRAKES FAILED ON MY WIFE'S 2015 KIA SOUL. SHE PRESSED THE BRAKE PEDAL SEVERAL TIMES, BUT THEY NEVER PRESSURIZED. FORTUNATELY THE AIRBAGS WORKED WELL, AND SHE WAS NOT SERIOUSLY INJURED IN THE ACCIDENT. THE DRIVER AND PASSENGER IN THE OTHER VEHICLE LEFT IN AN AMBULANCE. I TESTED THE BRAKES ONCE THE VEHICLE WAS AT THE BODY SHOP, AND THEY DID NOT PRESSURIZE THERE EITHER. THE CAR IS 9 MONTHS OLD, HAD ROUGHLY 9,000 MILES ON IT, AND HAS NOT HAD ANY MECHANICAL WORK PERFORMED ON IT.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10846334March 13, 2016
ELECTRONIC STABILITY CONTROL (ESC)
FILE A VEHUILCE SAFETY COMPLAINT 07/09/2014; CONFIRMATION #: 10609442 AND HAVE NOT RECEIVED ANY FEEDBACK, RESPONSE OR STATUS TO MY ISSUE, WHICH I FOUND OUT MANY KIA SOUL DRIVERS ARE HAVING, BUT NO RECALL HAS BEEN ISSUED TO RESOLVE TEH PROBLEM. THE ECS ON VARIOUS OCCASION COMES ON WHILE DRIVING OR WHEN AT A STOP LIGHT. PUSHING THE ECS ON/OFF SWITCH DOES NOTHING, LIGHT STAYS ON. TURHN ENGINE OFF THEN ON, LIGHT STILL STAYS ON. CONTACTED DEALER THEY SAID BEING IT IT WHEN IT HAPPENS, TO BE CHECKED OUT, BUT THE LIGHT DOES NOT COOPERATE. THE ECS LIGHT PROBLEM STARTED WHEN A RECALL FOR THE BRAKE SWITCH WAS REPLACED. THE PROBLEM STARTED IN 2014 AND OCCURS A FEW TIMES EACH YEAR TO THE CURRENT DATE OF FEB 18 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840080March 5, 2016
AIR BAGS
THE AIRBAG LIGHT STAYS ON (DRIVER SIDE) AND THE PASSENGER SIDE FLIES ON AND OFF. VEHICLE TAKEN TO DEALER REPORTS A NEW MODULE NEEDS TO BE INSTALLED BUT IT WOULD BE CHARGED TO THE OWNER. I DISAGREE AS THIS CAR HAS NEVER BEEN AN ACCIDENT AND FROM REVIEWING COMPLAINTS ON LINE THIS IS A KNOWN DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838681February 26, 2016
FUEL/PROPULSION SYSTEM
CAR HESITATES WHEN ACCELERATING AT AN INTERSECTION LEAVING YOU TEMPORARILY WITHOUT POWER. DEALER ACKNOWLEDGES THE PROBLEM, BUT SAYS IT IS WITHIN SPECS AND THERE IS NO FACTORY FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838443February 25, 2016
VEHICLE SPEED CONTROL
CONSUMER CHECKED THE VIN AGAINST THE RECALL WEBSITE AND IT SHOWED A RECALL ON THE ACCELERATOR PEDAL AND THE RECALL SHOWED AS INCOMPLETE. *BF THE CONSUMER STATED THE VEHICLE WAS A RENTAL. *JB UPDATED 04/06/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838023February 24, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 35 MPH, THE MANUAL TRANSMISSION WAS SHIFTED TO SECOND GEAR AND THERE WAS SIGNIFICANT POWER LOSS IN THE MOMENTUM OF THE VEHICLE. THE VEHICLE WAS ALMOST TO THE POINT OF STALLING BEFORE THERE WAS SUDDEN ACCELERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837384February 21, 2016
STRUCTURE:BODY
PASSENGER SIDE FRONT DOOR LOCK WOULD UNLOCK INTERMITTENTLY INITIALLY FOR THE FIRST FEW YEARS AND NOW DOES NOT UNLOCK AT ALL WHEN USING THE KEY FOB AND SINCE THERE IS NO MANUAL KEY-LOCK CYLINDER ANYWHERE EXCEPT ON THE DRIVER-SIDE DOOR, THIS FRONT DOOR CANNOT BE OPENED UNTIL AFTER THE DRIVER'S DOOR IS OPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836997February 18, 2016
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT THE HORN FAILED TO OPERATE INTERMITTENTLY WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. UPDATED 03/30/16.*JB UPDATED 04/14/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836581February 17, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING APPROXIMATELY 30 MPH WITH THE WINDSHIELD WIPERS ACTIVATED, ICE FELL ONTO THE WINDSHIELD AND CAUSED THE WIPER BLADES TO STOP FUNCTIONING. MOMENTS LATER, ELECTRICAL SMOKE WAS PRESENT INSIDE THE VEHICLE. AFTER REMOVING THE ICE FROM THE WINDSHIELD, THE VEHICLE OPERATED AS NORMAL. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 4,900.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10836614February 17, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V822000 (STRUCTURE) AND WAS UNABLE TO SCHEDULE THE RECALL REPAIR WITHIN A REASONABLE TIME FRAME. THE MANUFACTURER WAS UNABLE TO SUPPLY THE CONTACT WITH A LOCAL AUTHORIZED DEALER TO PERFORM THE REPAIR. THE MANUFACTURER EXPECTED THE CONTACT TO SHIP THE VEHICLE TO THE STATE OF FLORIDA AND THEN SHIP THE VEHICLE BACK TO THE CONTACT'S STATE AFTER THE RECALL REPAIR, WHICH WAS UNREASONABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED AND HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836676February 17, 2016
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE ACCELERATOR PEDAL BECAME STUCK MORE THAN ONCE AND WOULD NOT RELEASE WHILE THE VEHICLE WAS IN MOTION. THE CONTACT HAD TO MANEUVER THE PEDAL AGGRESSIVELY TO GET THE ACCELERATOR PEDAL TO RELEASE. THE DEALER WAS NOTIFIED, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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