Kia Soul Complaints

5,626 consumer complaints on file.

#10940026January 5, 2017
ENGINE
THE ENGINE FAILED AT 23,600 MI. I WAS SITTING IN TRAFFIC WHEN THE "OIL" LIGHT CAME ON AND THE ENGINE SEIZED UP COMPLETELY. FORTUNATELY THIS DID NOT HAPPEN ON THE HIGHWAY. THE KIA DEALERSHIP DENIED THE POWERTRAIN WARRANTY STATING THAT SINCE I DID THE OIL CHANGES MYSELF THE WARRANTY WAS VOID. I PAID A MECHANIC TO REPLACE THE ENGINE. WHEN I TOOK IT TO THE SHOP THE MECHANIC SAID THEY HAD JUST REPLACED THE ENGINE IN A 2014 KIA OPTIMA AND WHERE MORE THAN FAMILIAR WITH AN ENGINE SWAP ON A MODERN KIA. THESE CARS ARE NOT SAFE, THE GOVERNMENT SHOULD BE INVESTIGATING KIA MOTORS FOR THEIR FRAUDULENT PRACTICES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939501January 3, 2017
STEERING
ON A RESIDENTIAL STREET DOING ABOUT 15 MPH. WITHOUT ANY WARNING VEERED TO THE RIGHT HITTING A PARKED CAR AND DOING EXTENSIVE DAMAGE TO MY KIA SOUL AND MODERATE DAMAGE TO A FORD EXPLORER. IT WAS MID DAY AND GOOD VISIBILITY AND I WAS ALERT ON FAMILIAR TERRITORY IN MY OWN NEIGHBORHOOD. I AM CONCERNED THAT EVEN THOUGH KIA AND NHTSA DON'T SHOW THIS VIN # IN THE STEERING RECALL HOW CAN I AND OTHERS BE SURE IT SHOULDN'T BE? CHP DID COLLISION REPORT. NHTSA CAMPAIGN NUMBER: 15V736000. PLEASE RESPOND THAT YOU HAVE RECEIVED THIS REPORT AND ANY FURTHER INVESTIGATION. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10937965December 28, 2016
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION LUNGED WITHOUT WARNING. IN ADDITION, THE CONTACT OBSERVED THAT THE VEHICLE SHOOK VIGOROUSLY WHILE IDLING OR WHILE DRIVING. ALSO, THE VEHICLE WOULD SOMETIMES FAIL TO SWITCH GEARS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937665December 27, 2016
STEERING
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 20 MPH AND ATTEMPTING TO MAKE A TURN, THE STEERING LOST POWER WITHOUT ANY WARNING. THE VEHICLE WAS TURNED OFF AND RESTARTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS KEPT FOR ABOUT TWO MONTHS BUT WAS UNABLE TO BE DIAGNOSED OR REPLICATED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS ABOUT 39,500. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937496December 26, 2016
POWER TRAIN
SINCE DAY ONE, MY KIA LOOSE COMMUNICATION WITH GAS PEDAL TO TRANSMISSION OR COMPUTER.FROM STOP I ACCELERATE, AND IF FOR ANY REASON I OUGHT TO RELEASE THE GAS PEDAL, THE TRANSMISSION ACT LIKE IT IS IN NEUTRAL GEAR,AFTER ACCELERATE TWO OR THREE TIMES IT ACCELERATE ABRUPTLY.IT ACT EXACTLY LIKE HIUNDAI RECALL NO.16V6280.I TAKE THE VEH. TO THE DEALER, I REPORT THE PROBLEM BUT THEY TELL ME THAT THEY DOES NOT FIND NOTHIN WRONG, BUT THE PROBLEM PERSISTED.MY VEH. TRANSMISSION IS A 5 SPEED ECO SHIFT DUAL CLUTCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935283December 14, 2016
POWER TRAIN, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I BOUGHT MY 2014 KIA SOUL WITH 6 MILES ON IT NOV 2013. I HAVE HAD NOTHING BUT PROBLEM AFTER PROBLEM WITH MY HEADLIGHTS TURNING OFF WHEN I USE MY TURN SIGNAL OR AFTER USING MY TURN SIGNAL. I HAVE TAKEN IT TO THE DEALERSHIP TO HAVE THE SAME PROBLEM FIXED. FINALLY BIG RED SPORTS & IMPORTS TOOK A KIA SOUL OFF THEIR CAR LOT (AFTER MY 3RD TRIP THERE & THEY STILL DIDN'T HAVE THE PART) TO PUT A NEW PART IN MY CAR TO FIX THE PROBLEM. I STILL HAD PROBLEMS WITH MY HEAD LIGHTS SO I TOOK MY KIA TO A DIFFERENT DEALERSHIP. NOW MY CAR WON'T GO INTO REVERSE AT TIMES,AND WHILE I'M "TRYING" TO PUT IT IN REVERSE MY AUTOMATIC LOCKS START LOCKING AN UN-LOCKING REALLY FAST. I HAVE TO TURN MY CAR OFF, AND TRY TO START ALL OVER SO IT WILL GO INTO REVERSE. I HAVE ALSO ALREADY HAD TO HAVE THE BATTERY REPLACED. MY WORRY IS MY SAFETY WHEN DRIVING AT NIGHT WITH MY HEAD LIGHTS WANTING TO WORK WHEN THEY FEEL LIKE IT. OR IF I GET STRANDED SOMEWHERE BECAUSE MY CAR WON'T SHIFT GEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935357December 14, 2016
AIR BAGS, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
AS I WAS DRIVING NORTH ON I-95 IT HAD STARTED TO RAIN. I WAS IN THE LEFT LANE OF A TWO LANE HIGHWAY GOING 60 MPH IN A 70 MPH ZONE WHEN AN 18 WHEELER WENT BY ME GOING 85 MPH OR MORE. IT PUSHED WATER ON THE ROAD OVER INTO MY LANE AND I FELT MY WHEELS BEGIN TO MOVE. I LET OFF THE GAS AND GRIPPED THE WHEEL. MY ESC LIGHT NEVER TURNED ON. I HYDROPLANED FROM MY LANE INTO THE RIGHT LANE THEN BACK INTO MY LANE AND OFF THE ROAD. THE WHEELS LOCKED ABOUT 20 FEET OFF THE ROAD AND THE CAR TIPPED ON THE PASSENGER SIDE AND HIT A TREE. I HAD MY SEATBELT ON AS I SAT AND DIALED 911. MY WINDSHIELD WAS SPIDERWEBBED, MY HOOD OF THE CAR WAS UP, AND ALL MY BELONGINGS WERE THROWN ON THE RIGHT SIDE OF THE CAR. I WAS WEARING MY PRESCRIPTION GLASSES AND A HEADBAND AND WITH THE FORCE OF THE HIT, BOTH WERE THROWN OFF MY FACE. AS I SAT IN THE CAR ON THE PHONE WITH 911 THE CAR BEGAN TO CATCH FIRE. I UNBUCKLED MY SEATBELT AND GOT OUT THE DOOR BEHIND THE DRIVER. WHEN I GOT OUT I REALIZED NOT ONE AIR BAG IN MY VEHICLE WENT OFF. NOT EVEN THE SIDE ONES ON THE PASSENGER SIDE. *TR
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10934918December 13, 2016
STEERING
I HAVE 80000 MILES ON MY 2012 KIA SOUL AND THE STEERING COLUMN IS VERY NOISY AND SEEMS TO BE ON THE VERGE OF DISINTEGRATING AND LEAVING ME WITHOUT THE ABILITY TO STEER THE CAR. THE DEALERSHIP ADMITTED THAT THERE IS A PROBLEM WITH IT BUT REFUSE TO FIX IT SINCE IT OUT OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934767December 12, 2016
TIRES, WHEELS
THE 18 INCH HANKOOK LOW PROFILE TIRES ARE A DEATH TRAP IN WINTER. I WENT DOWN AN OFF RAMP SIDEWAYS. ON ICE AND SNOW THE ORIGINAL MANUFACTURER TIRES, HANKOOK 18 INCH TIRES, ARE ABSOLUTELY AWFUL AND A THREAT TO ANYONE'S LIFE DRIVING THE VEHICLE. BREAKING IN WINTER IS ESPECIALLY HAZARDOUS WITH THESE TIRES. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10934531December 11, 2016
ELECTRICAL SYSTEM
CHRONIC DEAD CAR. BATTERY TESTS FINE, NO DRAWS AND WAS REPLACED TO ENSURE FAILURES WERE NOT THE BATTERY. 30 DAYS OUT OF SERVICE TO DATE. DEALER/MANUFACTURER CANNOT DIAGNOSE ISSUE. THERE HAVE BEEN NOISES FROM FUSE BOX UNDER HOOD WHILE CAR IS DEAD. CLICKING NOISES INSIDE CAR, WHEN CAR IS DEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927722November 23, 2016
ENGINE, UNKNOWN OR OTHER
THIS IS A STANDARD 6 SPEED VEHICLE. REVERSE IS IN THE SAME LOCATION AS 1ST GEAR. THE ONLY DIFFERENCE IS THAT ONE MUST PULL ON A SLIDER CONTROL IN THE SHIFT HANDLE TO GET INTO FIRST. HISTORICALLY, REVERSE WAS ALWAYS THE GEAR FARTHEST AWAY FROM THE DRIVER. I HAVE ON MULTIPLE OCCASIONS THOUGHT I WAS IN FIRST BUT WAS ACCIDENTLY IN REVERSE. I CAUGHT THE MISTAKE BEFORE THERE WAS ANY ACCIDENT. AS A SUGGESTION, REVERSE SHOULD BE IN THE SAME LOCATION FOR ALL CARS IN AMERICA. ACTUALLY, THE ENTIRE GEAR PATTERN SHOULD BE THE SAME FOR ALL STANDARD CARS IN AMERICA TO PREVENT AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926619November 17, 2016
STEERING
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT PULLED OVER AND PLACED THE VEHICLE IN PARK. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920596November 1, 2016
ELECTRICAL SYSTEM
CAR BATTERY SEEMED DEAD THOUGH WHEN I TURNED THE KEY THE LIGHTS GO ON AND FLICKERING SOUND BUT DOESN'T CATCH. WHEN JUMP STARTED IT DIDN'T TAKE LONG MAYBE TWO MINUTES AND CAR STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920337October 31, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE OPERATING THE VEHICLE, THE LOW BEAM HEADLIGHTS OPERATED INTERMITTENTLY. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919064October 26, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE STATIONARY, THE VEHICLE WOULD NOT START WHEN PROMPTED. THE FAILURE OCCURRED ON MORE THAN ONE OCCASION. THE VEHICLE WAS TAKEN TO BE REPAIRED, BUT THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 25,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917446October 19, 2016
STEERING
DEFECTIVE STEERING FLEXIBLE COUPLER. CAUSED MY STEERING WHEEL TO LOOSEN UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916710October 18, 2016
EXTERIOR LIGHTING
THE DIM HEADLIGHTS ON MY KIA SOUL WERE BLOWING EVERY 3 MONTHS. I BOUGHT BULBS FROM THE AUTO PARTS STORE FROM THE CHEAP TO SUPER EXPENSIVE BULBS. NOTHING HELPED. I CALLED KIA AND THEY TOLD ME THAT I NEEDED THERE BULBS. SO, I BOUGHT THOSE BULBS TOO. MY HEADLIGHTS WERE STILL BLOWING. I CHECKED THE SOCKET AND IT WAS BROWN LIKE IT HAD BEEN OVERHEATED. I REPLACED THOSE SOCKETS AND PUT ANOTHER SET OF KIA BULBS IN THE CAR. THAT FIXED THE PROBLEM FOR ABOUT 6 MONTHS AND THEY ARE BACK TO GOING OUT ON ME. THEY BOTH WENT OUT AT THE SAME TIME WHICH IS VERY VERY DANGEROUS!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916345October 16, 2016
STEERING
STEERING IS MAKING A BANGING NOISE AND SEEMS TO BE GETTING LOOSE. GETTING WORSE BY THE DAY. THIS IS MOST PROFOUND WHEN VEHICLE IS STANDING STILL AND YOU TURN STEERING WHEEL SLIGHTLY FROM LEFT TO RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916121October 14, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING 70 MPH, THE LOW BEAM HEADLIGHT MALFUNCTIONED ON THE DRIVER'S SIDE OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915632October 12, 2016
EXTERIOR LIGHTING
HEAD LIGHTS GO OUT AT NIGHT AND DAYTIME WHEN IN MOTION AT LEAST 5 TIMES AND HAVE STAYED OUT FOR AS LONG AS 20 SECONDS. SWITCH IS IN THE ON POSITION. HAS HAPPENED WHEN IN MOTION, TURNING WITH SIGNAL ON, WHEN SETTING STILL IN TRAFFIC, IN MOTION WHEN TAKEN TO THE DEALER, SITTING STILL IN DEALER SERVICE WRITING AREA. GREEN LIGHT ON DASH DISPLAY SOMETIMES GOES OUT AND SOMETIMES STAYS ON EVEN WHEN THE LIGHTS GO OFF. LIGHTS WERE MALFUNCTIONING THE FIRST TIME I TOOK IT TO THE DEALER--HEAD LIGHTS WERE OFF, PARKING LIGHTS WERE ON AND SWITCH WAS IN THE ON POSITION--THE PROBLEM COULD NOT BE REPRODUCED WHEN CONNECTED TO DIAGNOSTIC EQUIPMENT. DEALER WILL NOT FIX UNTIL PROBLEM IS DETECTED BY DIAGNOSTIC EQUIP. BATTERY HAS ALSO BEEN RUNDOWN WHEN PARKED FOR AS SHORT A PERIOD AS 3 1/2 DAYS WHEN NOTHING HAS BEEN LEFT PLUGGED IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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