Kia Soul Complaints

5,626 consumer complaints on file.

#11217866June 4, 2019
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
DROVE UP A HILL FOR A DELIVERY. CAR STALLED HALF WAY UP THE HILL. TRIED TO RESTART CAR, WHEN DOING SO & PUT THE GEARS INTO DRIVE THE CAR ROLLED BACK SOME. WITH THIS, THE ENGINE & BATTERY LIGHTS CAME ON. TRIED TO RESTART THE CAR THREE OR FOUR MORE TIMES. ON THE LAST ATTEMPT, THE CAR STARTED ROLLING BACKWARDS. PUT THE CAR IN PARK & TURNED OFF THE IGNITION BUT THE CAR WASN'T STOPPING. IN PANIC MODE, DIDN'T TRY TO APPLY THE EMERGENCY BRAKES. ENDED UP HITTING ANOTHER VEHICLE WITH THE REAR OF MY VEHICLE. ON TOP OF THE DAMAGE DONE TO THE REAR OF MY VEHICLE & THE OTHER PERSON'S, THE TWO PASSENGER TIRES OF MY VEHICLE BLEW OUT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11217897June 4, 2019
ENGINE
WE LITERALLY BOUGHT OUR 17 YR OLD DAUGHTER A 2014 KIA SOUL 2.0 A MONTH AGO! IN LESS THEN A MONTH FROM PURCHASING SHE WAS DRIVING DOWN OUR MAJOR HIGHWAY AND THE CAR STARTED TO MAKE A LOUD TICKING NOISE AND STARTED TO SHAKE SHE SAID THE CAR STALLED AND SHE WAS ABLE TO COAST TO PULL OVER THE CHECK ENGINE LIGHT AND OIL LIGHT CAME ON TOGETHER ! WE JUST HAD THE CAR SERVICED AT OUR LOCAL KIA DEALERSHIP W OIL CHANGED . SHE WAS ABLE TO GET THE CAR HOME . WE HAD A CERTIFIED MECHANIC COME TOW IT TO SEE WHAT THE PROBLEM WAS HE SAID HE HAD TO PUT 3 Q OF OIL IN IT JUST TO HOOK UP FOR DIOGNOSTIC AS THE OIL WAS BONE DRY ! ALL OF THE READINGS WERE UNSTABLE DUE TO BLOWN MOTOR ! NOT SURE WHY THE 1.6 LITER WAS RECALLED DUE TO ENGINE FAILURE BUT ALL THE COMPLAINTS I HAVE READ IS ON THE 2.0. WE WAS QUOTED 6200$ TO FIX IT BECAUSE THE 2014 ENGINES HAVE BEEN DISCONTINUED! HMMM WHY IS THAT ?! WE HAVE A 9,000$ CAR SITTING THAT I HAVE A LOAN ON PAYING MONTHLY AND OUR DAUGHTER IS WITHOUT A VEHICLE LET ME ADD SHE LOST HER JOB ! I HAVE CALLED THE CONSUMER REPORTS AND EXPLAINED WHAT HAPPENED THEY GAVE ME A CLAIM NUMBER AND SAID SOMEONE WILL CONTACT ME WITHIN 3 BUSINESS DAYS . IT IS NOW GOING ON 2 WEEKS ! I WILL BE LOOKING AT ALL MY OPTIONS AT THIS POINT AND WILL BE CONTACTING OUR LAWYER !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217440June 3, 2019
ENGINE, FUEL/PROPULSION SYSTEM
OCCASIONALLY, THE CHECK ENGINE LIGHT WOULD TURN ON AND THEN TURN OFF. FOR ONLY A DAY OR TWO, I COULD HEAR A RATTLING SOUND UPON ACCELERATION. WHILE DRIVING ON THE HIGHWAY, THE NOISE BECAME MUCH LOUDER, THE ENGINE FAILED AND BEGAN SMOKING. THE CAR BECAME INOPERABLE. I HAD THE CAR TOWED TO AN AUTO SHOP WHERE THEY SHOWED ME THAT A PISTON ROD HAD PUNCTURED THE CAR'S ENGINE BLOCK. I LEARNED THAT THE CAR HAD BEEN RECALLED UNDER NHTSA RECALL NUMBER 19V120. I FOLLOWED RECALL INSTRUCTIONS AND BROUGHT THE CAR TO A LOCAL DEALER. THE DEALER REFUSED TO REPAIR THE CAR. THEY STATED THAT THERE IS NO PROOF THAT THE ENGINE MALFUNCTION WAS RELATED TO THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217487June 3, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
ON SUNDAY, MAY 26TH, 2019, OUR KIA SOUL CAUGHT FIRE AS WE WERE DRIVING ON THE INTERSTATE HIGHWAY. MY FAMILY WAS IN THE CAR WHEN MY HUSBAND FELT THE CAR LOSE POWER. WE HEARD A KNOCKING SOUND BETWEEN US AND UNDER US, FORWARD BETWEEN OUR SEATS AND THE ENGINE. MY HUSBAND SAW SMOKE AS HE PULLED OVER ON THE SIDE OF THE HIGHWAY. A FEW SECONDS AFTER WE PULLED OVER, WE SAW FLAMES ERUPT FROM THE HOOD OF THE CAR. WE GOT OUR THREE KIDS OUT OF THE CAR AS FAST AS WE COULD AND RAN FROM THE CAR. WE CALLED 911 AND THE FIRE DEPARTMENT AND POLICE CAME TO PUT OUT THE FIRE AND DIRECT TRAFFIC, AS AT LEAST ONE LANE WAS CLOSED. IN THE TIME IT TOOK FOR THE FIRST RESPONDERS TO ARRIVE, OUR CAR EXPLODED INTO A FIRE BALL.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11217516June 3, 2019
ENGINE
RECALL NOTICE 19V120. CASE #13172862. 2015 KIA SOUL. WHEN I TOOK MY VEHICLE IN FOR A RECALL REPAIR MAY 8, 2019 IT WAS ALREADY PERFORMING IN NEGATIVE WAY IN ALIGNMENT WITH PROBLEMS LISTED ON THE RECALL NOTICE, WHICH INCLUDES KNOCKING NOISE FROM ENGINE, ILLUMINATED MIL & OIL ESCAPE. ON MY SERVICE TICKET FROM DEALERSHIP, IT'S INDICATED THERE ARE ENGINE ISSUES, BUT NO REPAIRS WERE MADE OTHER THAN A SOFTWARE UPDATE. I PROVIDED ALL MAINTENANCE RECORDS AS REQUESTED (WHICH COVERED THE LAST 2 YEARS) AND WAS TOLD BY THE KIA SERVICE MANAGER ' THAT I PROVIDED SUBSTANTIAL INFORMATION WORTHY OF QUALIFYING FOR REPLACEMENT PARTS AT NO ADDITIONAL COST. HE SAID HE WOULD PRESENT MY CASE TO A KIA REP FOR FURTHER EVALUATION. WHEN IN MOTION, MY VEHICLE STILL MAKES HORRIBLE LOUD KNOCKING NOISES AND OFTEN STALLS. BUT, CURRENTLY, MY VEHICLE IS STATIONARY & UNSAFE TO DRIVE DUE TO THE ENGINE PROBLEM. I'VE HAD TO FIND OTHER MEANS OF TRANSPORTATION WHILE MY KIA SITS INOPERABLE IN MY DRIVEWAY! OVER THE PAST 3 WEEKS, I HAVE REPEATEDLY CONTACTED THE KIA CONSUMER ASSISTANCE CENTER, CASE MANAGER AND EVEN THE LOCAL KIA SERVICE MANAGER TO NO AVAIL. THIS IS OUTSIDE OF WHAT'S CONSIDERED A REASONABLE AMOUNT OF TIME!! NO RETURN CALLS OR UPDATES HAVE BEEN PROVIDED ON MY CASE NUMBER. I HAVE BEEN THE ONE TO REACH OUT EACH TIME. DURING A PHONE CALL I MADE LAST FRIDAY, MAY 31 -- I WAS TOLD BY A CUSTOMER SERVICE REP THAT THE (UN-NAMED) DISTRICT MANAGER WOULD GIVE ME 20% OFF MY REPAIRS!! I'M EXPECTING THESE REPAIRS TO BE DONE WITHOUT CHARGE BECAUSE THE PROBLEMS ARE DIRECTLY ASSOCIATED WITH THIS RECALL. KIA WOULDN'T PROVIDE THE DISTRICT MANAGER'S NAME OR ANY CONTACT INFO. THIS SITUATION HAS JEOPARDIZED MY SAFETY & CONTINUES TO CREATE MANY INCONVENIENCES! PLEASE HELP ME TO RESOLVE QUICKLY. THIS WEBSITE HAS INFO: HTTPS://WWW.CARANDDRIVER.COM/NEWS/A27053460/NHTSA-INVESTIGATION-HYUNDAI-KIA-FIRES/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217226June 1, 2019
ENGINE
2015 KIA SOUL USING ABOUT A QUART OF OIL EVERY 2000 MILES. SCHEDULED AN APPOINTMENT WITH LOCAL DEALERSHIP IN HAGERSTOWN, MD. PERSON ON THE PHONE SAID THEY WOULD PERFORM AN OIL CONSUMPTION TEST. TOOK IT TOO THE DEALER AND SERVICE ADVISOR CAME OUT AND SHOWED ME A SHEET WITH $1300 WORTH OF RECOMMENDED SERVICE WORK.I ASKED IF THEY CHANGED THE OIL AND HE SAID THEY WERE WAITING FOR KIA TO CALL THEM BACK. I ALSO EXPLAINED TO THE SERVICE REP THAT NHTSA HAD AN OPEN INVESTIGATION ON THE 2.0 LITER MOTOR AND HE ACTED LIKE HE KNEW NOTHING ABOUT IT. I SAID I DIDN'T WANT THE VEHICLE TO BLOW UP AND LEAVE ME STRANDED. THE CAR HAS ONLY 54000 MILES ON IT. I HOPE NHTSA MOVES QUICKLY ON THIS INVESTIGATION. I FEEL KIA IS DRAGGING ME AND OTHERS ALONG HOPING THEY WON'T HAVE TO DO A RECALL AS THEY DID WITH THE 1.6 AND 2.4 MOTORS. THERE IS NO WAY THE SERVICE ADVISOR DID NOT KNOW ABOUT THE ONGOING ISSUES WITH THESE MOTORS. I FIND IT HARD TO BELIEVE KIA HAS NOT SENT INTERNAL BULLETINS TO DEALERSHIPS REGARDING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217270June 1, 2019
ENGINE
WHILE DRIVING LOOSE OF POWER, FOLLOWED BY ENGINE TAPPING. CHECK OIL VERY LOW (JUST HAD OIL CHANGED, AND I DOUBLE CHECKED AFTER SERVICE.) RESTARTED AND TAPPING TURNED INTO CLACKING ENGINE SHUT OFF, NOT ONE WARNING LIGHT, UNABLE TO BRAKE WITHOUT PUSHING SUPER HARD AND STEERING BECAME HARD TOO. HAD TOED TO HOUSE ONCE COOLED DOWN WAS ABLE TO RESTART DROVE IT MAYBE 800 FEET AND IT DIED UNABLE TO START. HAD IT TOWED TO SHOP WAS TOLD LOWER END OF MOTOR BAD NEEDS NEW MOTOR. I HAVE READ A LOT OF COMPLAINTS OF SIMILAR NATURE ON HEAT AND ON CARCOMPLAINTS.COM. WHY NO RECALL THIS IS DANGEROUS. LUCKILY I'M AN EXPERIENCED DRIVER AND NOT GOING TO FAST. WOULD HATE TO SEE THIS HAPPEN TO LESS EXPERIENCED DRIVE OR AT A HIGHER SPEED ON A CURVY ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210778May 30, 2019
EXTERIOR LIGHTING
THE DRIVERS SIDE HEADLIGHT HAS BLOWN 3 BULBS WHEN CHANGING TO LAST BULB IT APPEARS THE CONNECTOR HAS OVER HEATED AND MELTED THERE IS A RECALL ON THE CONNECTOR BUT WAS TOLD THAT IT WAS NOT RECALLED FOR MY VEHICLE PER THE VIN NUMBER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210783May 30, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 50 MPH ON A TWO LANE ROAD, THE CONTACT HEARD A LOUD BOOM AND THE ENGINE SHUT OFF. THE VEHICLE WAS ABLE TO CRUISE TO THE DESTINATION, WHICH WAS A SHORT DISTANCE AWAY. THE VEHICLE WAS PURCHASED AT EMERLING FORD (150 S CASCADE DR, SPRINGVILLE, NY 14141, (716) 592-4949) AND THEY QUOTED $7,000 TO REPLACE THE ENGINE. THE CONTACT FOUND OUT THAT THE 100,000 MILE WARRANTY FOR KIA DID NOT TRANSFER TO A SECONDARY OWNER. THE CONTACT WAS SOLD A WARRANTY EXTENSION BY THE DEALER WHEN SHE PURCHASED THE VEHICLE. THE DEALER ADMITTED THAT THEY NEVER CALLED THE MANUFACTURER TO FIND OUT IF THE WARRANTY TRANSFERRED TO THE CONTACT. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 71,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210813May 30, 2019
ENGINE
AS I WAS DRIVING DOWN THE HIGHWAY, I EXPERIENCED POWER LOSS WITHIN THE CAR. THEN THE ENGINE STARTED KNOCKING. HAVEN'T STOPPED SINCE. MY CAR HAS BEEN AT THE DEALERSHIP SINCE TUESDAY MORNING WITH NOTHING BEING SAID ABOUT IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210816May 30, 2019
ENGINE
COMING UP TO A STOPLIGHT THE MOTOR DIED AND TRIED TO RESTART IT, BUT THE STARTER WOULD ONLY CLICK. HAD THE CAR TOWED TO MY HOME AND CALLED MY MECHANIC. HE TOLD ME TO CHECK IF TO SEE IF I COULD TURN THE MOTOR OVER BY HAND AND IT WOULD NOT TURN. REMOVED THE OIL PAN AND FOUND A SPUN BEARING ON THE #3 CONNECTING ROD. SO FAR I HAVE SPENT $1200 IN PARTS TO REPAIR IT AS IT IS NOT COVERED BY THE FACTORY WARRANTY AS I AM THE 2ND OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11216969May 30, 2019
ENGINE
CAR CAUGHT FIRE ON MAY 24TH 2019. MY SON HEARD/FELT A POP AND GOT OUT AND CHECKED HIS TIRES AND THEY WERE FINE, THEN SMOKE STARTED COMING FROM ENGINE AND CAR WENT UP INTO FLAMES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11210643May 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE ENGINE WAS IDLING HIGH. THE ENGINE HESITATED, THERE WAS REDUCED ENGINE POWER, AND THERE WAS A STRONG VIBRATION AS IF THE VEHICLE WOULD STALL. THE VEHICLE WAS TAKEN TO KIEFER KIA (1810 W 7TH AVE, EUGENE, OR 97402, (541) 302-0909) MORE THAN FOUR TIMES; HOWEVER, THEY FAILED TO PROVIDE A PERMANENT SOLUTION. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING); ALTHOUGH, THE FAILURE WAS SIMILAR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE. *BF *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210654May 29, 2019
ENGINE
CAR WOULD LOSE POWER WHILE DRIVING AND COULD NOT REACH ANY SPEED OVER 65 WITH OUT THE RPM GAUGE GOING VERY HIGH. IT WOULD NOT COMPLETELY LOOSE POWER AND I CAN KEEP IT MOVING. THE CHECK ENGINE LIGHT DID NOT COME ON AND THE TEMPERATURE GAUGE READ AS NORMAL. I GOT A SECOND OPINION ON THE CAR AND THEY SAID IT WAS THE CATALYTIC CONVERTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210666May 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 65-70 MPH, THE VEHICLE SHOOK UNCONTROLLABLY, MADE AN ABNORMAL BUBBLING SOUND, AND STALLED. THE VEHICLE WAS COASTED OVER TO THE ROAD SHOULDER AND TOWED TO CLASSIC KIA CARROLTON (2920 N INTERSTATE 35E, CARROLLTON, TX 75007, (866) 559-8140). THE DEALER STATED THAT THE ENGINE DID NOT STALL AND THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210516May 29, 2019
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
TWO INCIDENCES OF DECELERATION..ONE CAUSED ME TO EXIT FREEWAY ONTO THE FRONTAGE ROAD.. ONE INSPECTION AT DEALERSHIP AFTER 2ND INCIDENT STATED "NOTHING FOUND"...HAD I BEEN SURROUNDED BY VEHICLES FRONT AND REAR, I AND OTHERS COULD HAVE BEEN INVOLVED IN A SERIOUS ACCIDENT...I WAS ABLE TO GET OFF THE FRONTAGE ROAD ONTO A SHOULDER. THE 2ND INCIDENT WAS NEAR MY RESIDENCE AND FORTUNATELY THERE WAS NO ONE ON THE STREET AT TIME....WHILE THE DEALER TECHNICIANS MAY NOT HAVE THESE EVENTS OCCUR AT THE TIME OF SERVICE, THESE INCIDENCES I BELIEVE ARE SPONTANEOUS AND THEREFORE DANGEROUS TO THE DRIVER AND PASSENGERS OF MY AND OTHER VEHICLES. THESE INCIDENCES KEEP ME IN FEAR OF DRIVING THIS VEHICLE. I HAVE ASKED THE LOCAL DEALER FOR A TRADE TO ANOTHER BRAND BUT ONLY RESPONSE SOMETIME APRIL 2019... WE WILL WORK ON IT. I STARTED BY EMAILING SALESMEN AND MANAGERS OF DEALERSHIP AND FINALLY CALLED WHICH FINALLY PRODUCED A RESPONSE TO ATTEMPT TO FIND A DIFFERENT BRAND VEHICLE...THIS IS A NEW LOAN OF MARCH 2018.,THIS VEHICLE SUPPOSEDLY WAS BUILT IN SEPT. 2017.....FIRE HAZARD IS MENTIONED WITH ONE DEATH OF WOMAN IN TEXAS DUE TO ONE OF THESE TWO CAUSES.MY VEHICLE IS NOT SAFE AND I DO NOT WANT ANOTHER KIA SOUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210227May 28, 2019
ELECTRICAL SYSTEM, SEATS, VEHICLE SPEED CONTROL
WHEN I PRESS THE GAS THE VOLTAGE IS HIGH AND AMPLIFIER MY HEART FEELS AS IF ITS GOING TO BURST MY KIDS NOSE BLEED AND THEY GET SICK WHEN AIR IS ON THE SMELL IS BAD IN CRUISE CONTROL AROUND CERTAIN VEHICLES IS SPEEDS UP ON ITS ON...I'VE NOTICED ALTERED PARTS AND THE INSURANCE INFO IS ALTERED MY BOYFRIEND [XXX] BOUGHT CAR 11/2019 FROM KIA OF GREER ONLY ONE OWNER THE MILEAGE ON PAPERS IS WRONG AND SO IT IS ONLINE...I HEAR SOMEONE IN AND OUT CAR AT NIGHTS BOYFRIEND SAID LEAVE IT ALONE MISSING ID SOCIAL BIRTHCERTIFCATES OIT DASH WHEN RUNNING OUT TO SEE WHO WAS AT CAR DOOR WAS LEFT OPENED THE CENTER OF MY HEAD BURNS WHEN DRIVING THE VEHICLE BECAME DIZZY 1/2019 ALMOST FEEL ASLEEP THE THING IS THE VEHICLE IS IN HIS NAME NOT MINE BUT INSURANCE HAS HIS DISABLED BROTHER DOWN AS PRIMARY DRIVER MY DRIVERS RECORD IS WRONG MY MOTHER ACCIDENTS OR ON MINE HER PHONE AND BREACHED OLD EMAIL WAS ON THE ACCOUNT ME AND KIDS ARE VICTIMS OF FOREIGN ORGANIZED CRIMES... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#11210386May 28, 2019
ENGINE, FUEL/PROPULSION SYSTEM
PURCHASED THIS CAR USED WITH 16K MILES IN SEPT 2018. STOPPED AT AN INTERSECTION AND WHEN TRYING TO PULL OUT THE ENGINE WOULD NOT RESPOND TO THE GAS PEDAL. ENGINE REMAINED AT AN IDLE EVEN AFTER FLOORING THE GAS PEDAL SEVERAL TIMES. ALMOST GOT HIT!! I RECYCLED THE KEY SEVERAL TIMES AND FINALLY IT WORKED. I TOOK TO THE DEALER AND GOT THE " NO PROBLEM FOUND " NOW I EXPERIENCE A ROUGH IDLE AND A STRANGE FEELING IN THE BRAKE PEDAL WHEN BRAKING. TODAY I STARTED THE CAR AND THE ENGINE WOULD NOT GO OVER 3000 RPMS. CYCLED THE KEY AND IT WAS OK. I'M AFRAID TO DRIVE THIS CAR FOR FEAR IT MAY KILL ME! PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210402May 28, 2019
ELECTRICAL SYSTEM, SEAT BELTS
RADIO/BACKING CAMERA STOPPED WORKING. HAD CAMERA REPLACED EARLIER. RADIO COMES ON BUT PLAYS NO SOUNDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210467May 28, 2019
ENGINE
I HAVE A RECALL ON MY 2016 KIA SOUL ENGINE CONTROL UNIT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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