Kia Soul Complaints

5,626 consumer complaints on file.

#11220702June 17, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHEN THE CONTACT TOOK THE VEHICLE TO DARCARS KIA OF FREDERICK (5826 URBANA PIKE, FREDERICK, MD 21704, (301) 696-1200) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING), THE CHECK ENGINE INDICATOR WAS ILLUMINATED. THE DEALER RE-FLASHED THE ECU, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THEY OPENED A TECH CASE AND WAITED FOR A DECISION FROM THE MANUFACTURER. THE MANUFACTURER DECIDED NOT TO REPAIR THE VEHICLE BECAUSE IT NEEDED A NEW MOTOR AND THE CONTACT DID NOT WANT TO REPLACE THE CATALYTIC CONVERTER. THE DEALER STATED THAT THE REPAIR WOULD COST OVER $5,000. THE FAILURE MILEAGE WAS 155,760.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220774June 17, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING
OLI LIGHT DOES NOT COME ON WHEN MY OIL IS LOW. MY 2013 KIA SOUL BURNS OIL QUICKLY HAD MY OIL CHANGED 2 WEEKS AGO CHECKED YESTERDAY THE DIP STICK WAS ALMOST DRY AT NOT TIME DID MY OIL LIGHT COME ON. MY STEERING WHEEL MAKES NOISE WHEN I MOVE LEFT OR RIGHT IT MAKES A CLICKING NOISE, STEERING WHEEL FEELS LIKES IT LOCKS AT TIME WHEN DRIVING ON THE HIGH WAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220429June 16, 2019
UNKNOWN OR OTHER
WE JUST RECEIVED OUR SOUL BACK FOR THE LATEST KIA RECALL SERVICE AFTER BEING 1 WEEK AT THE DEALERSHIP, WHILE DRIVING THE CAR ENGINE SHUT OFF IN THE MIDDLE OF THE TRAFFIC ALMOST CAUSING ACCIDENT AND INJURY. CALLED DEALERSHIP RICK CASE KIA (SUNRISE FL) THEY ASKED US TO TOW THE CAR IN FOR DIAGNOSTIC. RECEIVED A CALL FROM DEALERSHIP STATING ITS A BAD BATTERY CELL THAT CAUSED THE ISSUE, HAD TO SPEND $150 TO GET THE BATTERY REPLACED AS PER RECOMMENDATION. AFTER RECEIVING THE CAR BACK YESTERDAY AFTERNOON, THE SAME THING HAPPENED IN THE NIGHT THE ENGINE JUST SHUT OFF WHILE DRIVING WE HAD OUR GRAND KIDS IN THE CAR GOING TO PICKUP OUR DAUGHTER FROM WORK. THIS TIME IT WAS A VERY CLOSE CALL NEARLY GOT HIT. CALLED THE DEALERSHIP THERE RESPONSE WAS GET IT TOWED IN AGAIN AND WE WILL TAKE A LOOK. THEY MENTIONED THE ISSUE IS GOT NOTHING TO DO WITH RECENT RECALL, BUT THE ISSUES HAVE STARTED POST RECALL FIX. THIS IS A VERY SERIOUS SAFETY CONCERN AS I WORK FOR FLORIDA DEPARTMENT FOR CHILDREN AND FAMILY SERVICES AND AS JOB REQUIREMENT HAVE TO DRIVE FOSTER KIDS AROUND, MAJORITY HIGHWAY DRIVING SOMETHING LIKE THIS ON HIGHWAY WOULD DEFINITELY CAUSE AN ISSUE. CAR BRAND NEW BATTERY IS SHOWING AS DRAINED AGAIN AND DEALERSHIP IS JUST JERKING US AROUND INSTEAD OF TAKING FULL RESPONSIBILITY AND FIXING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219968June 14, 2019
EXTERIOR LIGHTING
HEADLIGHTS: INTERMITTENT HEAD LIGHTS ON KIA SOUL. HAD A HEADLIGHT OUT SO PUT IN NEW BULB. WORKED AND ON MY WAY. NEXT MORNING LIGHT WORKED OKAY FOR ABOUT 20 MINUTES AND WENT OUT. THIS HAS HAPPENED ON BOTH LEFTHAND & RIGHTHAND HEAD LIGHTS. AFTER REPLACING BULBS A COUPLE TIME I PUT OLD ONES BACK IN WITH THE SAME RESULT. I FOUND OUT THIS IS A KNOWN PROBLEM BUT LOOSING LIGHTS DOES NOT SEEM TO BE A SAFETY ISSUE. LOOSING LIGHTS AT NIGHT IS A HUGE SAFETY ISSUE. APPARENTLY THE CONNECTORS THAT CONNECT THE HEADLIGHTS TO THE WIRING HARNESS WAS MADE WITH SUBSTANDARD PLASTIC AND THE HEAT OF THE ENGINE WARP THE CONNECTORS. THIS SEEMS LIKE IT SHOULD BE A FULL BLOWN RECALL. STARTED HAPPENING IN MARCH 2019 AND CONTINUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220230June 14, 2019
ENGINE
DRIVING VEHICLE APPROXIMATELY 35-45 MILES PER HOUR ON CITY STREET - LOAD NOISE UNDER ENGINE, IT STARTED KNOCKING, LOSS OF POWER, LARGE PUDDLE OF OIL UNDER VEHICLE. HAD TO BE TOWED HOME. PRIOR TO FAILURE - NO LIGHTS/WARNINGS KIA SOUL + WITH 2.0 ENGINE FOUND FOLLOWING INFORMATION FOR THE 1.6 L ENGINE - I SUSPECT IT IS OCCURRING ON THE 2.0L ENGINES ALSO NHTSA RECALL #140711 NHTSA COMPAIGN #19V120000 MFG COMPAIGN #SC176 REMOVED OIL PAN AND FOUND PISTON CLOSEST TO THE PASSENGER SIDE TIRE DESTROYED AND IN OIL PAN. ROD PUNCTURED FRONT AND REAR OF BLOCK. VEHICLE HAS 88,439 MILES 2ND OWNER SO 100,000 MILE WARRANTY NOT APPLICABLE I HAVE TO FIX THE VEHICLE NOW - CANNOT WAIT FOR SOLUTION ON THIS - CURIOUS IF THE ABOVE LISTED RECALL IS MODIFIED TO INCLUDE 2.0 ENGINES, WHAT IS THE POSSIBILITY OF THE COSTS BEING COVERED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219893June 13, 2019
ENGINE
ON 6-10-19 THE 2.0L ENGINE FAILED IN MY 2016 KIA SOUL+ WITH LESS THAN 40,000 MILES. THE DEALERSHIP DETERMINED THIS WAS DUE TO A "MANUFACTURER DEFECT" AND WILL BE "REPAIRED UNDER WARRANTY." THE SERVICE DEPARTMENT AT THE KIA DEALERSHIP STATED THE CYLINDERS IN THE BLOCK WERE "OUT OF ROUND." THEY SAID IT APPEARED THAT ALLOW OIL TO GET BURNED WITH THE EXHAUST AND BURN UP IN THE CATALYTIC CONVERTER. THIS CAUSED HIGH AMOUNTS OF CARBON BUILD UP IN THE CATALYTIC CONVERTER. I HAVE NO TIME FRAME AS TO WHEN MY VEHICLE WILL BE REPAIRED AND RETURNED TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219553June 12, 2019
EXTERIOR LIGHTING
THE HEADLIGHT JUST WENT OUT - NO WARNING NO FLICKERING NOTHING. CHANGED THE LIGHT BLUB, CHANGED THE WHOLE HEADLIGHT ASSEMBLY - STILL DOES NOT WORK - ONLY HAPPENED TO ONE SIDE - FUSES, REPLYS, EVERYTHING ELSE WORKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219575June 12, 2019
ENGINE, VEHICLE SPEED CONTROL
AT FIRST THERE WAS A GURGLE THAT STARTED WHEN ACCELERATING. THEN THE VEHICLE WOULD STALL OUT WHEN PUT IN DRIVE. FOLLOWING THAT, WHEN PARKED IF I TURN ON AND OFF THE A/C THE CAR WILL ACCELERATE ITSELF, I'VE ONLY LET IT REACH 4RPM BEFORE I SHUT IT OFF THE IGNITION BECAUSE IT DOESN'T GO DOWN ON IT'S OWN. I'VE HAD IT LOOKED AT AND I WAS TOLD THERE WAS AN EXTREME AMOUNT OF OIL INSIDE MY ENGINE AND IT'S JUST A MATTER OF TIME TILL IT DIES. THIS PROBLEM WAS RECENTLY RECALLED FOR ENGINES A YEAR MAKE BEFORE MINE. BUT I AM HAVING THE SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219198June 11, 2019
ENGINE
I RECEIVED RECALL NOTICE FOR THE ENGINE CONTROL UNIT THAT CAN CAUSE CATALYTIC CONVERTER TO GO BAD AND CAN CAUSE OIL LEAK. I TOOK MY CAR IN CAUSE THE CHECK ENGINE LIGHT AND MY CAR FAILED EMISSIONS I TOLD THEM IT WAS CATALYTIC CONVERTER AND I HAD A MAJOR OIL LEAK THEY FIXED THE CTALYTIC CONVERTER AND TOLD ME THAT THE OIL LEAK IS BECAUSE MY GASKET IS MESSED UP AND IF I PAY FOR AN OIL CHANGE THEY WILL FIX IT AND I WONT HAVE ANY MORE OIL LEAKS WELL ITS 2 WEEKS LATER AND MY OIL LIGHT IS COMING BACK ON THEY ARE CROOKED AND I KNOW THEY ARE GOING TO GIVE ME A HARD TIME ABOUT IT SINCE I ALREADY HAD MY CATALYTIC CONVERTER FIXED...THE OIL STARTED LEAKING AT SAME TIME CHECK ENGINE LIGHT WAS COMING ON SO I KNOW THAT IT HAS SOMETHING TO DO WITH CATALYTIC CONVERTER OVER HEATING AND IN RECALL AND KIA TOLD THEM IF ENGINE NEEDS REPLACED THEY NEED TO DO IT. I HAVE AN APPOINMENT AT 7:30 ON 6/12 WITH KIA OF COATSEVILLE I NEED TO KNOW WHAT I NEED TO DO TO GET THEM TO FIX MY VEHICLE ITS COSTING ME MONEY TO TAKE OFF WORK TO GET THIS DONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219247June 11, 2019
ENGINE
2012 KIA SOUL, CHECK ENGINE LIGHT COMES ON AND OFF INTERMITTENTLY, HAD CONDITION CHECKED BY NALLEY KIA DEALER WAS TOLD THAT THE CATALYTIC CONVERTER NEEDED REPLACEMENT TOLD ME THE COST FOR THEM TO REPAIR, I WAS UNABLE TO PAY THAT AMOUNT...ONE WEEK LATER RECALL CAME OUT (SURELY THEY NEW ABOUT THE RECALL)...TOOK IT BACK TO DEALER TWICE... THAT I BOUGHT IT NEW FROM (ED VOYLES KIA) KEEP GETTING SUBTERFUGE...TOLD THE PART WILL NOT BE IN UNTIL JULY 7TH (2 PLUS MONTHS AWAY)...CALLED KIA DISTRICT OFFICE TWICE FOR A SOLUTION SINCE CAR IS INCREASINGLY GETTING WORSE....GAVE ME A REFERENCE NUMBER AND THEY NEVER RETURNED MY CALL. CONCERNED THAT THIS ENGINE WILL CATCH FIRE AS WELL... TOLD BY ED VOYLES KIA DEALER THAT THEY DON'T DO LOANER CARS FOR RECALL REPAIRS??!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219298June 11, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHEN YOU TURN OFF THE CAR THE KEY WON'T COME OUT IF IT'S RAINING YOU GET WET AND SOMETIMES THE CAR WON'T START AND THE REMOTE DON'T WORK. YOU SMELL GAS WHILE YOU DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218858June 10, 2019
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT PURCHASED THE VEHICLE A MONTH AGO WITH A FIVE MONTHS OR 5,000 MILE WARRANTY. AT APPROXIMATELY 4,800 MILES, THE VEHICLE WOULD NOT ACCELERATE. FAYETTEVILLE KIA (2012 SKIBO RD, FAYETTEVILLE, NC 28314, (910) 864-1449) WAS CONTACTED AND DIAGNOSED THAT THE CATALYTIC CONVERTER FAILED; HOWEVER, THEY DID NOT SCHEDULE A REPAIR FOR ANOTHER TWO WEEKS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219054June 10, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING THE VEHICLE, THE CONTACT HEARD A KNOCKING NOISE COMING FROM THE ENGINE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. BOB HOWARD KIA (13241 BROADWAY EXT, OKLAHOMA CITY, OK) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE). THE FAILURE MILEAGE WAS 161,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218576June 7, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING 65 MPH, THE VEHICLE LOST POWER AND WENT INTO LIMP MODE. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE TO AN AUTO PARTS STORE WHERE IT WAS DIAGNOSED THAT THERE WAS AN EMISSIONS FAILURE. THE CONTACT CALLED HADDAD KIA (LOCATED AT 5445 GASOLINE ALLEY DR, BAKERFIELD, CA 93313, (661) 398-0264) AND WAS INFORMED THAT THEY WOULD SEND A TOW TRUCK TO HAVE THE VEHICLE TOWED TO THEIR FACILITY. THE DEALER DIAGNOSED THAT THE CATALYTIC CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER WARRANTY. IN ADDITION, THE CONTACT WAS CONCERNED OF AN OIL FAILURE. AT 5,961 MILES, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR SERVICE AND THE CONTACT WAS INFORMED THAT THE OIL WAS A QUART LOW. AT 57,000 MILES, THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHO STATED THAT THE OIL WAS A QUART LOW. THE CONTACT CALLED HADDAD KIA AND WAS INFORMED TO SCHEDULE AN APPOINTMENT FOR THE NEXT SCHEDULED OIL SERVICE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE, AND ENGINE COOLING). THE CONTACT SCHEDULED AN APPOINTMENT WITH THE DEALER FOR THE RECALL REPAIR, AND THE COP AND ECU WERE UPGRADED. THE CONTACT WAS CONCERNED WITH THE FAILURE OF THE ENGINE AND FELT THAT THE DEALER SHOULD HAVE REPLACED THE ENGINE AND CATALYTIC CONVERTER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBERS: 13188706 AND 13188698. THE APPROXIMATE FAILURE MILEAGE WAS 47,937.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218275June 6, 2019
FUEL/PROPULSION SYSTEM
I RECIEVED A RECALL LETTER THE RECALL NUMBER IS 19V120 I WENT OVER TOO THE KIA DEALER, VAN DEVERE KIA, AKRON OHIO WEST MARKET ST, PRIOR TO GOING FOR RECALL NOTHING WAS GOING ON WITH MY CAR NO LIGHTS COMING ON OR ANYTHING IT HAVE VERY LOW MILES AND EVERY TIME I GO THERE THEY TRY TOO SELL ME A NEW CAR, ANY WAY WENT ON A FRIDAY IN MAY THAT MONDAY THE INDICATOR LAMP CAME ON{ ENGINE} TOOK IT OVER THEY SAID THEY HAD NO TIME TOO CHECK IT AND IF IT NOT FLASHING ITS SAFETY ISSUE, A FEW DAYS LATER THE LIGHT WENT OUT BUT I DID NOTICE THAT THE CAR IS USING MORE GAS, ON MONDAY 6-3-2019 THE LIGHT WAS BACK ON SO I WENT OVER THEY HAD 2 CARS IN THE BAY AND THE GUY SAID THEY HAD NO TIME TOO LOOK AT IT BY THE WAY THIS GUY BEEN RUDE TOO ME SINCE I TOLD HIM I DID NOT WANT TOO BUY A NEW CAR, HE SAID I COULD COME WED BUT I HAD TOO WORK HAVE APPT ON MONDAY THE 10TH BUT THIS IS NOT RIGHT MY CAR BEEN USING A LOT MORE GAS AND IT SEEM TOO BE IDDLE VERY HIGH WHEN I START IT UP, WHEN I GOT OFF WORK STOPPED AT A AUTO ZONE TO GET A READ OUT ON THE LIGHT AND IT SHOWED THAT REPROGRAM THE POWERTRAIN CONTROL MODULE THE CODE WAS PO50A. NOT HAPPY WITH THIS CAR DEALER I GO THERE FOR ALL REPAIRS I HAVE 23045 MILES 2014 SOUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218382June 6, 2019
WHEELS
TIRE SEPARATION DRIVERS SIDE REAR. JUNE1ST. VEHICLE GOING APPROXIMATELY 70MPH ON FREEWAY TEMPERATURE WAS 90 F AND ABOUT 60% HUMIDITY CAR HAD NO SPARE PROVIDED WITH CAR. NO ACCIDENT INVOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218129June 5, 2019
ENGINE
ENGINE STARTED MAKING NOISE THEN ENGINE ROD WENT THROUGH ENGINE BLOCK WHILE ON HIGHWAY TRAVELING APPROX 60MPH. CAR STOPPED AND COASTED TO SIDE OF THE ROAD WHILE SMOKE POURED FROM ENGINE. OIL ALL OVER ROAD AND ENGINE. TOWED TO DEALERSHIP. DEALERSHIP SAYS IT'S NOT RELATED TO RECALL #19V120. CONTACTED KIA CUSTOMER SERVICE. CASE REP SAYS IT SHOULD BE COVERED AND THEY HAVE TO CONTACT THE DISTRICT SERVICE REP IN THE AREA. DEALERSHIP REFUSES TO HELP AND KEEPS TRYING TO SELL NEW ENGINE. DISTRICT SERVICE REP WON'T GIVE KIA CUSTOMER SERVICE ANY INFO. THEY'VE REQUESTED INFO TWICE WITH NO RESPONSE. I KEEP GETTING PASSED TO VOICEMAILS WITH NO RETURN CALLS FROM KIA CUSTOMER SERVICE, I'VE TRIED EMAIL AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218190June 5, 2019
POWER TRAIN
THE TRANSMISSION FLUID TEMPERATURE SENSOR A ELECTRICAL CIRCUIT INPUT SIGNAL HAD HIGH VOLTAGE FOR A PREDETERMINED PERIOD OF TIME WHICH CAUSES THE CAR TO SHIFT HARD AND BUCK. THE AUTOMATIC TRANSMISSION ACTS LIKE A MANUAL. YOU HAVE TO TAKE YOUR FOOT OFF THE GAS AND LET IT SHIFT. THIS HAPPENS NO MATTER WERE YOU ARE DRIVING. IT COULD HAPPEN WHEN YOU'RE DRIVING ON THE HIGHWAY OR CITY STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217701June 4, 2019
ENGINE
SOUL BEGAN USING EXCESSIVE AMOUNTS OF OIL. I DID ALL THE OIL CHANGES AT THE DEALER. WHILE SPECS SAY EVERY 5000 MILES, WE WERE CHANGING IT AT 3000 AND ADDING IN A QUART EVERY 1000 MILES BETWEEN CHANGES. CAR PERFORMANCE HAS DROPPED SIGNIFICANTLY IN THE LAST YEAR. THEY SAID IT WAS MY PLUGS. THE LAST TWO TIMES IN, THEY SAID IT WAS MY CATALYTIC CONVERTER (4 YRS OLD; 145K MILES). 1ST QUOTE WAS 1300. LAST QUOTE WAS 1600. THEY TOLD ME THEY REMOVED IT TO CONFIRM THAT WAS THE PROBLEM. MY SON CRAWLED UNDER THE CAR AND FLAT OUT SAID THEY LIED. IT WAS NEVER REMOVED. HE WAS THE ONE TO FIND THAT THERE IS A RECALL OUT FOR KIA SOULS SPECIFICALLY FOR THIS ISSUE. THE VIN IS NOT COVERED. I AM ASKING THAT THIS CAR BE ADDED TO THE LIST AS IT SOUNDS HORRIBLE AND IS A RISK TO DRIVE. I HAVE RENTED A CAR LAST WEEK AND MY SON IS LOANING ME A CAR THIS WEEK. I AM ATTACHING A PICTURE OF THE CONVERTER. MY SON NOTES THAT IF THEY REMOVED IT TO TEST THEIR CONCLUSION, THEN THE BOLTS WOULD SHOW SIGNS OF REMOVAL AND THAT THEY WOULD HAVE HAD TO WELD THAT BACK PIPE. **DATE** I AM PUTTING TODAY'S DATE SINCE I DO NOT KNOW WHICH DATE TO USE. IT IS MY OPINION THAT THE EXCESSIVE OIL USE STARTING A COUPLE OF YEARS AGO WAS THE FIRST INDICATION THAT THE CATALYTIC CONVERTER WAS CAUSING PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217807June 4, 2019
STEERING
STEERING WHEEL CLICKS OR KNOCKS WHEN MOVING OR STATIONARY WHEN TURNING THE WHEEL TO LEFT OR RIGHT. AT SPEEDS OF 75+ MPH THE STEERING WHEEL CLICKS AND SHAKES ON ITS OWN WITHOUT ANY TURNING INPUT. SEEMS LIKE A SIMILAR ISSUE TO OTHER KIA RECALLS ASSOCIATED WITH THE STEERING COUPLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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