Kia Soul Complaints

5,626 consumer complaints on file.

#11354174September 10, 2020
ENGINE
AS OF LAST YEAR, MY CAR STARTED EATING UP ABOUT 5QT OF OIL IN A MONTH. I TOOK IT IN TO SEVERAL REPLICABLE SERVICE CENTERS, AND NO ONE EVER FOUND THE ISSUES AS TO WHY MY CAR WAS ENGULFING SO MUCH OIL. FINALLY, THE END OF JULY 2020, MY CAR STARTED TO NOT ACCELERATE. I TOOK IT INTO A KIA SERVICE CENTER THIS TIME AND THEY EXPLAINED TO ME THAT MY CAR CATALYTIC CONVERTER WAS CLOGGED, AND I NEEDED TO REPLACE IT. AT THIS TIME, IS WHEN I FOUND OUT THAT MY CAR WAS OUT OF WARRANTY. NOW REMEMBER I'M THINKING I HAVE 100.000-MILE WARRANTY AND WAS ONLY AT 84,000-MILES. THIS IS WHEN I FIRST FOUND OUT I WAS LIED TO. AS I'M SURE YOU KNOW, I IMMEDIATELY CALLED THE CAR LOT, THERE WAS NOTHING THEY COULD DO. I THEN CALLED KIA, AND THEY GAVE ME A GOOD WILL REPAIR FOR THE CONVERTER. I MYSELF STILL HAD TO COME OUT ANOTHER $700 DOLLARS AT THE TIME. NOW HERE IS WHERE IT ALL GETS COMPLICATED. NOT EVEN TWO WEEKS AFTER I RECEIVED MY CAR BACK, THE ENGINE GETS A HOLE IN IT. YES, THE ENGINE GOES OUT. NOW HERE IS WHERE I'M TRYING TO GET ASSISTANCE AT. I DO EXTENSIVE RESEARCH, (I WILL ADD LINKS BELOW) I FIRST FOUND THE RECALL ISSUES ON MY CAR. THIS WHY KIA PAID FOR THE CONVERTER BECAUSE I FOUND IT THERE WAS A RECALL ON IT. BUT THE ISSUES THAT CAUSED THE CONVERTER TO GO OUT IN THE FIRST PLACE WAS NEVER, EITHER 1. DETECTED OR 2. LOOKED OVER, BECAUSE NOT EVEN TWO WEEKS LATER MY CAR, AS I'M DRIVING STARTS MAKING NOISES, SMOKED, BLEW OUT A VERY LOUD NOISE AND STOPPED IN THE MIDDLE OF THE HIGHWAY. THIS TIME THE DIAGNOSIS WAS THE CRANK SHAFT IN THE ENGINE WAS DRY, NO OIL WHICH CAUSED IT TO SEIZE UP THEN CAUSE IT TO FORCIBLE MOVE, WHICH CREATED THE HOLE IN THE ENGINE. NOW GOING BACK TO WHEN I FIRST STARTED, I WAS PUTTING 5 QTRS. OF OIL A MONTH. MY CAR WAS NEVER FIXED OR DIAGNOSED CORRECTLY, I.E. LEAVING TO THIS CURRENT ISSUE. WHICH IS NOW OVER $6,000 MORE TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354277September 10, 2020
ENGINE
ON OR ABOUT JUNE 27, 2013, I HAD ABOUT 58,000 MILES ON MY VEHICLE AND WHILE ON THE FREEWAY I NOTICED A SLIGHT HESITATION AND THEN A LIGHT KNOCKING IN THE ENGINE. ENGINE LIGHT CAME ON, SO I HAD THE CODE READ AND IT IDICATED THAT THE KNOCK SENSOR WAS BAD. I HAD IT REPLACED AND STILL HAD THE KNOCKING NIOSE AND ENGINE LIGHT ON. HAD THE CODE READ AGAIN AND IT IDICATED THAT IT WAS THE KNOCK SENSOR, SO I REPLACED IT AGAIN. ENGINE LIGHT WENT OUT BUT THE KNOCKING CONTINUED FOR SEVERAL MONTHS. THEN IT STARTED STALLING AT STOPS, ALSO ENGINE WAS RUNNING ODD AND NOT HAVING POWER. ENGINE LIGHT CAME BACK ON AND THIS TIME THE CODE INDICATED THAT IT WAS THE CRANK SENSOR. I REPLACED IT AND THE ODD RUNNING STOPPED. THE ENGINE STILL STALLS ON OCCASION IT STALLS EVEN WHILE DRIVING. I'VE HAD BOTH RECALLS COMPLETED ON MY VEHICLE, AND WAS TOLD BY: ARAPAHOE KIA, (9701 E ARAPAHOE RD, CENTENNIAL, CO 80112) AFTER THE CATALITIC CONVERTER RECALL WAS COMPLETED, THAT I SHOULD GET THE ENGINE FLUSHED AND IF IT STILL CONTINUED, I HAD TO HAVE ENGINE REPLACED AT MY COST. TO SAY THE LEAST, THAT AFTER 241,436 MILES, IT IS STILL KNOCKING, USING OIL. I THINK THE CATALITIC CONVERTER HAD SOMETHING TO DO WITH THIS ISSUE, BUT YOU KNOW HOW DEALERSHIPS TREAT CUSTOMERS, LIKE THEY DON'T KNOW ANYTHING. I'M A MECHICAL ENGINEER INSPECTOR, SO GOOD LUCK WITH YOUR KIA SOULS, I THINK THERE SHOULD BE A RECALL ON ALL 1.6L ENGINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353861September 8, 2020
ENGINE
WHILE DRIVING MY KIA SOUL ON A CITY ROAD I PULLED OVER TO LET A CAR PASS. I WAS STILL IN GEAR AND ONCE THE CAR PASSED I WENT TO PULL BACK ON TO THE ROAD AND THE CAR WOULD NOT MOVE. I THEN NOTICED THAT IT HAD STALLED. WE TRIED TO START IT AGAIN BUT IT WOULD NOT TURN OVER. NO LEAKING OIL AND THE OIL WAS FULL. I DO A FULL SYNTHETIC OIL CHANGE EVERY 3-4000 MILES. WE THEN TOWED IT TO OUR KIA DEALER. THEY SAID THAT THE ENGINE SEIZED. AFTER SOME RESEARCH I FOUND OUT ABOUT THE RECALL FOR THE ENGINES AND THE PROBLEMS. AFTER 2 MONTHS THEY JUST INFORMED ME THAT IT DOESN'T FIT THE RECALL. EVEN THOUGH THE ENGINE CLEARLY FALLS WITHIN THE PARAMETERS OF THE CHRONIC PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353729September 8, 2020
ENGINE
AT THE END OF FEBRUARY 2020 MY VEHICLE WOULD NOT ACCELERATE OVER 40 MPH. THE VEHICLE WAS TAKEN TO THE LOCAL KIA DEALER FOR REPAIRS. REPORTEDLY THE ISSUE WAS RELATED TO THE CATALYTIC CONVERTER AND VALUE PURGE CONTROL, BOTH WHERE REPLACED. IN JUNE THE VEHICLE WAS TAKEN IN FOR AN OIL CHANGE, BUT THE TECHNICIAN RECOMMENDED IT BE RETURNED TO THE DEALER DUE TO METAL SHAVINGS SEEN IN THE TANK. KIA RECENTLY ISSUED A WARNING ABOUT CHANGING THE OIL AS RECOMMENDED. THE VEHICLE HAS BEEN PROPERLY MAINTAINED, YET THE OIL SEEMS TO EVAPORATE AFTER 1200 MILES. THIS IS PROBLEMATIC AND HAZARDOUS BECAUSE THE CHECK ENGINE LIGHT HAS NEVER ILLUMINATED WITH ANY OF THE NOTED ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353588September 7, 2020
EXTERIOR LIGHTING
HEADLIGHTS ON THE LIGHTS START FLICKERING WHEN I BEGIN TO PULLOUT INTO THE MAIN STREET.WENT TO TURN AND HAD THE TURN SIGNAL ON AND HEADLIGHTS STARTS FLICKERING AGAIN. TOLD MY SON HE SAID IT HAPPENED TO HIM SEVERAL TIMES ABOUT A WEEK AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353123September 4, 2020
STEERING
LOUD BUMPING NOISE IN THE STEERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353160September 4, 2020
ENGINE
KIA SOUL+ 2015 - ENGINE OIL DISAPPEARS AFTER DRIVING 1500 MILES WITH NO VISIBLE GROUND LEAKS OR BLUE EXHAUST. 2ND TIME IT HAPPEND THE ENGINE HAD TO BE REPLACED AS THE PISTON WAS DESTROYED DUE TO NO OIL. LOW OIL LIGHT NEVER CAME ON AND UVO SELF DIAGNOSTICS NEVER WARNED OF A PROBLEM. GOOD THING IT DIDN'T HAPPEN AT HIGHWAY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353194September 4, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED WHILE ACCELERATING WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT SHE HAD TAKEN HER VEHICLE TO AN INDEPENDENT MECHANIC WHERE THEY DISCOVERED NO OIL IN THE VEHICLE DESPITE RECEIVING AN OIL CHANGE LESS THAN A MONTH PRIOR. THE CONTACT HAD HER OIL REPLENISHED THAT SAME DAY BY THE MECHANIC. ONE DAY UPON ENTERING HER VEHICLE, THE ENGINE FAILED TO START UP AFTER MULTIPLE ATTEMPTS. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO STEVE SCHMITT KIA (11655 NEW HALLS FERRY ROAD, FLORISSANT, MO 63033) WHERE SHE WAS INFORMED THAT THE CATALYTIC CONVERTER WAS DEFECTIVE AND THAT HER ENGINE NEEDED TO BE REPLACED. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) WHICH SHE LINKED TO HER FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 125,760.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353032September 3, 2020
ENGINE
MY ENGINE FAILED AND NEEDS REPLACING BUT THEIR RECALL DOESN'T SPECIFICALLY INCLUDE MY MODEL. EVEN THOUGH THE SAME ENGINE WITH A TURBO WAS INCLUDED ( MINE DOES NOT HAVE A TURBO) AND THE SMALLER NON TURBO WAS INCLUDED! I DON'T SEEM TO HAVE A VOICE IN THIS! I BELIEVE IT SHOULD DEFINITELY BE INCLUDED IN THE RECALL! I STILL OWE MONEY ON THIS CAR WITCH WILL COST MORE TO FIX THAN IT IS WORTH! THEY EVEN EXTENDED THE WARRANTY ON THE OTHER MODELS BUT NOT MINE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353034September 3, 2020
ENGINE
RECENTLY HAD MY OIL CHANGED 1K MILES AGO , STOPPED TO GET GAS AND ALL OF A SUDDEN THE CAR JERKS AND NOW ALL I HEAR IS CLANKING FROM INSIDE THE ENGINE . I WAS AT A STOP LIGHT MAKING A LEFT HAND TURN . WHEN IT HAPPENED I TRIED TO ACCELERATE BUT IT WOULDN'T GO NOWHERE SO I START TURN THE VEHICLE OFF WAIT 5 TO 10 MINUTES TURNED IT BACK ON STILL NO EMERGENCY LIGHTS OR ANY LIGHTS AT ALL ' AND IT STARTS RIGHT UP AND WILL DRIVE BUT YOU CAN TELL A ROD THROWN INSIDE.ARE USE FULLY SYNTHETIC AND TAKE VERY WELL CARE OF MY WIFE'S CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352683September 2, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR WAS IDLE FOR ONLY 3 DAYS BATTERY WAS ONLY 12 30 DAYS OLD CAR WONT START NOT MATTER LIGHT WERE ON, RADIO WOULD PLAY AIR WOULD COME ON. CAR COULD BLOW HORN AND ALL, CAR JUST WOULD GET GAS OR ANYTHING AT ALL. CALL MY TOW HE JUMP HER AND BOOM SHE START RIGHT AWAY. WENT TO JOHNSON AUTOMATIVE ON CALDER AND HE DID HER RUN SHE WAS FINE SAID WAS BATTERY BUT I DID NOT HAVE ANYTHING ON IN VECHIL ALL SHE WAS IN MY DRIVEWAY PER HURRICANE LAURA NO FILTER NOITHING SHOWED UP AT ALL BUT BATTERY BUT SHE ONLY JUST BOUGHT BATTERY LAST YEAR SO HMM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352703September 2, 2020
VISIBILITY/WIPER, UNKNOWN OR OTHER
THE PASSENGER INSIDE DOOR HANDLE IS PEALING AND SHARP THE COATING THAT'S ON THE HANDLE IS COMING OFF. THE WINDSHIELD WIPERS ALWAYS MAKING A HORRIBLE SOUND EVEN WHEN THEY ARE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352715September 2, 2020
ENGINE
AT 113000 MILES (13000 PAST WARRANTY) THE 2.0 LITER GDI ENGINE THREW A ROD THROUGH THE ENGINE BLOCK. NO WARNING. VEHICLE WAS ACCELERATING FROM ACCESS LANE ONTO FREEWAY. VEHICLE HAS BEEN SERVICED REGULARLY AT LOCAL KIA DEALERSHIP. HAD REPORTED ON SEVERAL OCCASIONS OF A INFREQUENT HICCUP WHEN ACCELERATING. UPON RESEARCH RECALL WAS ISSUED FOR 1.6L KIA SOUL MOTOR BECAUSE OF THE SAME PROBLEM. DEBRIS HAD BEEN LEFT IN ENGINE AT MANUFACTURING CAUSING ENGINE TO DETERIORATE AND DESTROY ITSELF WITHOUT WARNING. CLASS ACTION LAWSUITS HAVE BEEN SETTLED FOR MULTIPLE KIA MODELS FROM THE SAME 2014 TIME PERIOD WITH THE SAME PROBLEM. RESOLUTION WAS MONETARY AND EXTENSION OF WARRANTY TO 120000 MILES. WE HAVE SPOKEN WITH KIA AMERICA AND OUR LOCAL DEALER. NO ASSISTANCE OR RECOGNITION OF THE PROBLEM HAS BEEN OFFERED. THIS ISSUE HAD AFFECTED NUMEROUS 2014 KIA SOUL OWNERS THAT HAVE THE SAME ENGINE AND NO ONE IS GETTING ANYWHERE WITH THE MANUFACTURER. PLEASE HELP US!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352872September 2, 2020
ENGINE
I BOUGHT A KIA SOUL ABOUT 4 MONTHS AGO FROM PRIVATE DEALER, I SPENT OVER 1200 DOLLARS ON FIXING IT SO FOR. BUT I WENT IN FOR A OIL CHANGE AND TO SEE WHAT THIS LOUD NOISE WAS AND THE MECHANIC STOP WITH THE OIL CHANGE BECAUSE HE SPOTTED METAL IN THE OIL AND TOLD ME TO TAKE IT TO THE KIA DEALER. AS SOON AS I TURN IN THE DEALERSHIP THE CAR STOPS. THEY TELL ME THE MOTORS GONE AND THAT THEY CANT COVER IT.EVEN THOUGH 2015 1.6L ENGINE IS DOING THE SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352885September 2, 2020
EXTERIOR LIGHTING
WHEN USING THE TURN SIGNAL, THE HEADLIGHTS WILL FLICKER OR GO OFF. IN ADDITION, ALL INTERIOR NIGHT LIGHTS AND DISPLAYS GO BLACK. THIS HAPPENS BOTH WHILE IN MOTION AND WHILE STATIONARY. THE RADIO AND SPEEDOMETER DO NOT GO OFF SO THIS IS ONLY NOTICEABLE AT NIGHT BUT THIS IS WHEN THE HEADLIGHTS ARE REALLY NEEDED. THIS HAS HAPPENED REPEATEDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352495September 1, 2020
STEERING
I HAVE CLINCKING INSIDE STEERING WHEEL RELATED TO THE PINION PLUG LOSE,CAUSING STEERING TO STUCK AND SHAK CRAZY IN THE HIGHWAY ,I WENT TO DEALER THEY CHARGED ME $189.00 FOR DIAGNOSIS,THEY CONFIRMED THE PROBLEM WITH PINION PLUG PROBLEM BUT THEY WANNA CHARGE ME HEIGHT PRICE WITCH I CAN NOT AFFORD,AND I LEFT WITH UNSAFE CAR.NHTSA HAS TO FORCE THE PROBLEM AS RECALL TO STOP CAR DEALER FOR RAPING US OFF.BY THE WAY THE CAR WAS IN FATAL CRASH WITH THE FIRST OWNER CAUSE IT S TITLE TO BE REBUILD ,I DON'T KNOW WHAT CAUSE IT BUT YOU CAN FIND OUT,MAY BE THE STEERING WAS A FACT.ASK PREVIOUS OWNER FOR MORE INFOS.PLEASE MAKE STEERING AS A RECALL SOON AS POSSIBLE.THANKS FOR LISTENING TO US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352564September 1, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE ENGINE MADE A KNOCKING SOUND. THE CONTACT CHECKED THE OIL AFTER PULLING IN TO A GAS STATION. THE CONTACT CONTINUED DRIVING HOME HOWEVER, THE ENGINE BLEW AND OIL STARTED SQUIRTING FROM UNDER THE HOOD. THE CONTACT PULLED OFF THE ROADWAY AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC DISCOVERED A HOLE AT THE BOTTOM OF THE ENGINE HOWEVER, A DIAGNOSTIC TEST WAS NOT PERFORMED. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352239August 31, 2020
ENGINE, POWER TRAIN
MY 2017 KIA SHOWED NO SIGNS OF PROBLEMS UNTIL I WAS DRIVING TO STORE ON STATE ROAD 9 GOING 40 MPH AND WHILE IN DRIVE IN DIED OUT ON ME. I TURNED THE KEY OVER A FEW TIMES. IT FINALLY CAUGHT AND STARTED. I CONTINUED HOME AND IT DID THIS AGAIN. ONLY THE OIL LIGHT CAME ON. I GOT IT STARTED AND MOVED OFF THE ROAD AND HAD IT TOWED TO MY MOTHERS. WHEN I TRIED TO START IT AGAIN IT WOULDNT START. MY STEP FATHER LOOKED AT IT AND THE PISTON HAD FLOWN IT TO THE SPARK PLUG. AND I WAS TOLD MY MOTER WAS BLOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352274August 31, 2020
EXTERIOR LIGHTING:BRAKE LIGHTS
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT WHILE GETTING AN OIL CHANGE, SHE WAS INFORMED THAT THE REAR BRAKE LIGHTS WERE INOPERABLE. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER AND THE VEHICLE HAD NOT BEEN OFFICIALLY DIAGNOSED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THERE WAS A RECALL FOR A SIMILAR FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352321August 31, 2020
ENGINE
THE CAR HAD AN ISSUES WITH THE ENGINE AND CONVERTER ...THEY FIXED THE CONVERTER AND NEVER FIXED THE ISSUES WITH THE ENGINE THAT CAUSED THE CONVERTER TO BECOME CLOG ....WHEN I TOOK IT INTO THE DEALER SERVICE CENTER I TOLD THEM WHAT THE ISSUES WAS AND THEY NEVER LOOKED INTO THE ENGINE, TWO WEEKS AFTER I GOT MY CAR BACK THE ENGINE NOW HAS A HOLE IN THE BLOCK BECAUSE THE NEVER FIXED THE ISSUES THAT CAUSED THE CONVERTER TO BE BLOCKED ...THIS IS RIDICULOUS, AND I DONT HAVE ALL THIS MONEY THEY WANT TO FIX A CAR THAT WAS BROKEN FROM THE BEGINNING AND THE ISSUES STARTED WAY BEFORE MY WARRANTY ENDED!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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