Kia Soul Complaints

5,626 consumer complaints on file.

#11363010October 6, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING AT A SLOW SPEED, THE VEHICLE STARTED MAKING AN ABNORMAL POPPING SOUND WITH THE OIL WARNING LIGHT ILLUMINATED. UPON INSPECTION, HER HUSBAND DISCOVERED THAT THERE WAS NO OIL IN THE ENGINE. THE CONTACT'S HUSBAND HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHO DISCOVERED THAT THERE WAS NO SIGN OF AN OIL LEAK. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE FAILURE WOULD BE HANDLED IN HOUSE AND TO HAVE THE VEHICLE TAKEN TO THE NEAREST DEALER FOR ASSISTANCE. THE VEHICLE WAS TOWED TO CUMBERLAND KIA (1556 INTERSTATE DR, COOKEVILLE, TN 38501) WHERE THE VEHICLE WAS DIAGNOSED WITH ENGINE FAILURE. THE MANUFACTURER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER UNREPAIRED. THE FAILURE MILEAGE WAS 56,973.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362737October 5, 2020
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2018 KIA SOUL. THE CONTACT STATED THAT STEAM CAME OUT THE VENTS INSIDE THE VEHICLE CABIN OF THE VEHICLE AND FOGGED UP THE WINDOWS. THE CONTACT ALSO HEARD AN ABNORMAL GURGLING SOUND COMING FROM BEHIND THE DASHBOARD AFTER THE DEFROSTER/DEFOGGER WAS ACTIVATED. THE VEHICLE WAS TAKEN TO VISION KIA OF EAST ROCHESTER (201 E LINDEN AVE, EAST ROCHESTER, NY 14445, (585) 249-9000) WHERE THE AIR CONDITION DRAIN TUBES WERE CLEARED. THE VEHICLE OPERATED AS INTENDED FOR A WHILE HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,638.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362618October 4, 2020
ENGINE
I BOUGHT THIS CAR AT 62,000 MILES AND WAS TOLD BY THE DEALER I STILL HAD A POWERTRAIN WARRANTY UNTIL 100,000 MILES. I HAVE HAD ISSUES WITH OIL DISAPPEARING FROM THE START. I HAVE TO PUT IN OIL BETWEEN CHANGES AND HAVE BEEN GETTING IT CHANGED EVERY 3000 MILES. IT TAKES ABOUT 2 QUARTS IN BETWEEN CHANGES. THERE ARE NO SIGNS OF LEAKS, NOTHING IN MY DRIVEWAY OR ANYWHERE I PARK. I DID READ THAT THEY RECALLED THE 1.6 LTR ENGINE BUT HAVE NOT RECALLED THE 2.0 LTR. I AM HAVING THE SAME PROBLEMS AS THE 1.6. I SEE MANY PEOPLE WITH THE 2.0 HAVE REPORTED THE SAME PROBLEM. PLEASE GET INVOLVED AS I SEE NO RECALL ON MY CAR AND IT IS NOT RIGHT THAT I SHOULD HAVE TO PUT IN SO MUCH OIL BETWEEN CHANGES. THE OIL LIGHT HAS NEVER COME ON AND THE FIRST TIME I NOTICED IT, THE OIL WAS RIGHT AT THE LOW MARK. THE OIL ALWAYS LOOKS FUZZY WHICH IN MY 50 YEARS OF DRIVING OLD CARS AND CHECKING THE OIL CONSTANTLY, I HAVE NEVER SEEN. THIS NEEDS TO BE A RECALL ASAP. I AM AT 87,000 RIGHT NOW. PLEASE HELP US MAKE SURE THAT KIA DOES THE RIGHT THING IN THIS. I HAVE READ THROUGH THIS WEBSITE AND SEEN MANY OTHER KIA OWNER WITH THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362515October 3, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING MY 2018 KIA SOUL ON MADISON HWY IN VALDOSTA,GA.L SAW SMOKE COMING OUT MY HOOD SO I WAS ABLE TO PULL INTO A CONVENIENT STORE ! THE PEOPLE IN THE STORE CAME RUNNING OUT WITH FIRE EXTINGUISHERS AND WE WERE ABLE TO PUT OUT THE FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11362530October 3, 2020
ENGINE
MY VEHICLE WITH 59,000 MILES DEVELOPED A KNOCKING SOUND IN ENGINE. TOOK TO KIA DEALERSHIP. THEY SAID MY CAR HAS BEARING FAILURE BUT MY CAR IS OUT OF WARRANTY DUE TO TIME, NOT MILEAGE. I FOUND WHERE KIA RECALLED 695,000 (2015) KIA SOULS WITH THE 2.0 LITER MOTOR (SAME AS MINE) FOR A DESIGN FLAW THAT CAUSES BEARING FAILURE. THEY TOLD ME SORRY I'M OUT OF LUCK. THEY WANT TO CHARGE ME $10,000 FOR A NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362554October 3, 2020
ENGINE
WILL KOT MAINTAIN PROPER OIL LEVEL.HAVING TO ADD OIL EVERY WEEK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362120September 30, 2020
ENGINE
WAS 2 MILES FROM HOME WHEN OIL LIGHT BLINKED A COUPLE OF TIMES. IT QUIT BLINKING BUT ENGINE STARTED SOUNDING LIKE LIFTERS KNOCKING. MADE IT HOME THAT WAY. NEXT MORNING CHANGED OIL THEN TRIED TO CRANK IT. CRANKED AND RAN ABOUT 30 SECONDS; OIL LIGHT BRIGHT THE ENTIRE TIME. TRIED AGAIN SAME THING. REMOVED OIL FILTER NO OIL GETTING TO IT. TALKED TO MECHANICS WHO SAID COULD BE OIL CONTROL VALVE GONE BAD. PULLED BOTH AND THEY WERE PLUGGED WITH METAL SHAVINGS. KNEW THEN BOTH OIL PUMP AND MOTOR WERE BAD. CALLED KIA,WAS TOLD THAT AS I HAD BOUGHT IT SECOND HAND THAT THE 83000 MILES ON IT MADE IT OUT OF WARRANTY. THAT THEY COULD NOT HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361636September 28, 2020
ENGINE
WHILE DRIVING THE VEHICLE TO WORK, VEHICLE CAME TO A COMPLETE STOP AND WOULD NOT TURN ON. AT FIRST THOUGHT IT WAS THE BATTERY BUT THE TOW TRUCK CHARGED THE BATTERY AND WHEN STARTED THE RODS WERE KNOCKING. WE TOWED TO THE DEALERSHIP, REGAL KIA AND THEY DIAGNOSED MY CAR FOR NEEDING A WHOLE NEW ENGINE. IF WE WERE TO DRIVE THE VEHICLE ANY FURTHER THE ENGINE WOULD BLOW. OIL CHANGE WAS JUST A MONTH BEFORE AT THE REGAL KIA DEALERSHIP SO IT WASN'T DUE TO LOW OIL. THE 2018 KIA SOUL HAD 61,000 MILES AT IT AND ENGINE WAS RUINED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361388September 27, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
MY CAR DIED WHILE DRIVING ON HIGHWAY GOING 75MPH WITH 70K MILES THATS ABOUT WHEN A VEHICLE SHOULD BE BREAKING IN NOT BREAKING DOWN. MY STEERING WHEEL IS LOOSE, GAS PLAY. THE RADIO SOMETIMES DOESNT COME ON AND MY ENGINE JUST SOUNDS CLOGGED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361399September 27, 2020
ELECTRICAL SYSTEM
VEHICLE WILL JUST RANDOMLY NOT START. GET IN CAR TURN ON KEY AND NOTHING, LIGHTS, RADIO, ECT ALL WORK, BUT CAR WILL NOT START. SO FAR IF YOU WAIT A SHORT TIME AND TRY AGAIN IT STARTS AND ALL IS FINE. I THOUGHT THAT IT WAS THE BATTERY SO I REPLACED IT AND ALL WAS GOOD FOR ABOUT 6 MONTHS, AND THEN ABOUT 2 WEEKS AGO IT DID THE SAME THING, WOULD NOT START. WENT ABOUT MY BUSINESS IN ANOTHER CAR, CAME HOME ABOUT 1 HOUR LATER, GOT INTO CAR AND IT STARTED RIGHT UP AND HAS BEEN FINE SINCE. I HAVE GONE ONLINE AND HAVE SEEN THIS IS A COMMON PROBLEM, BUT THERE DOES NOT APPEAR TO BE ANYTHING THAT THE DEALER CAN DO. THEY REPLACE DIFFERENT PARTS, BUT IT OCCURS AGAIN. LOTS ON MONEY BEING SPENT AND NO RESULTS TO BE HAD. VERY FRUSTRATING . THIS HAS HAPPEN ABOUT 15 TIMES IN THE LAST YEAR, BUT IT DOES START IF YOU WAIT AWHILE. AT LEAST MY HAS, BUT I NOTE THAT OTHERS HAVE NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361223September 26, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
CATILAC CONVERTER. KIA REFUSED TO FIX SAYS NOT A RECALL. BUT 2017 KIA MANUFACTURING SAYS IT'S A RECALL AND NOW MY CHECK ENGINE LIGHT APPEARS AND THAT NEEDS TO BE FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361318September 26, 2020
STRUCTURE:BODY, ENGINE
DRIVING ON THE HIGHWAY, SMOKE STARTED COMING FROM UNDER THE HOOD, STOPPED ON THE SHOULDER AND PAINT WAS BLISTERING ON THE HOOD END ENGINE JUST BURST INTO FLAMES, FLAMES WERE COMING OUT OF THE DASH, IN MINUTES ENTIRE CAR WAS BURNED
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11360991September 24, 2020
ENGINE
BOUGHT 2014 KIA SOUL ON 6/16/20 AT 106K MILES FROM HYUNDAI DEALER. DID NOT DRIVE FROM 8/8/20 TO 8/16/20-CAR WAS IN A SECURE LOCATION. DRIVING ON HIGHWAY, MADE A TURN, HEARD A CLUNKING NOISE AND CAR STALLED AND QUIT W/NO RESTART. DID NOT SEE ENGINE LIGHT BEFORE PREVIOUSLY. TOWED HOME, AND THEN TO CUMBERLAND KIA ON 9/5/20. PROMISED A LOANER CAR, BUT NEVER GOT ONE. THEY SAID THE ENGINE WAS BLOWN AND IT WOULD COST $8000 TO FIX IT. ONLY PAID $7500 FOR THE CAR. KIA WOULD NOT NEGOTIATE. HYUNDAI TRIED TO WORK WITH THEM AS WELL. CALLED KIA CONSUMER AFFAIRS. THEY ASKED CUMBERLAND KIA IF THEY WOULD CONSIDER ANY "GOOD WILL"-THEY DECLINED. THE WHOLE DESCRIPTION OF WHAT HAPPENED FITS THE NHTSA RECALL #19V120-PART 573 SAFETY RECALL REPORT-BUT THE VIN# IS NOT SHOWING A RECALL. PURCHASED THE CAR BECAUSE OF CLEAN CARFAX (SEE ATTACHED). PAST SERVICES ON 3RD OWNER(PUCHASED AT 58K IN 2016) WERE ALL DONE AT CUMBERLAND KIA. HYUNDAI SAID THERE WERE 24 SERVICE RECEIPTS IN THE CAR FROM CUMBERLAND KIA. HYUNDAI HAD DONE THEIR SERVICE AND CERTIFICATION BEFORE THEY SOLD IT TO US. THE CAR WAS CLEAN AND IN EXCELLENT CONDITION, WELL TAKEN CARE OF. THERE WAS NO REASON FOR THE ENGINE TO SUDDENLY BLOW LIKE THAT. WE NEED HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360853September 24, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
WHILE DRIVING 70MPH ON A HIGHWAY, MY KIA SOUL SPONTANEOUSLY BURST INTO FLAMES UNDERNEATH A STRANGER STOPPED WITH A FIRE EXTINGUISHER LUCKILY. FIRE DEPT SAYS HAD WE NOT USED THE EXTINGUISHER, MY CAR QUITE LIKELY WOULD HAVE EXPLODED. PRIOR TO INCIDENT, I HAD NO WARNING LIGHTS ON, NO OIL LEAK, OIL NEEDED CHANGING SOON BUT WASN'T TOO LOW. THERE WAS NO COLLISION.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11360734September 23, 2020
ENGINE
CATALYTIC CONVERTER NEEDS REPLACING, CLOGGED AND BROKEN. WENT TO MY LOCAL MECHANIC AND HE SAID CATALYTIC CONVERTER SHOULD NOT BREAK/CLOG LIKE THIS FOR YEARS. CAR HAS WEAK ACCELERATION, AND MAY EVEN SEIZE AND STOP ACCELERATION WHILE THE GAS IS BEING APPLIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360373September 22, 2020
ENGINE
I GOT A RECALL NOTICE LETTER FROM KIA REGARDING MY KIA SOUL. I TOOK IT IN AND THEY SUPPOSEDLY REPAIRED THE CATALYTIC CONVERTER. STARTING IN AUGUST 2020, MY CHECK ENGINE LIGHT CAME ON. BROUGHT IT TO THE DEALER WHO SUPPOSEDLY FIXED IT AND THEY SAID IT WAS INDEED THE CATALYTIC CONVERTER. THEY PUT IN A REQUEST TO HAVE IT FIXED ONLY FOR CORPORATE TO DECLINE SAYING IT WAS NO LONGER IN WARRANTY AND HAS IT ESCALATED TO THE HIGHER UPS OF CORPORATE. I SPOKE TO MELISSA ON SEPTEMBER 21, 2020 AROUND 3:45-4:00 P.M. EASTERN TIME FOR HER TO TELL ME THEY HAD ALREADY REPAIRED ONCE AT GOOD WILL AT THE DEALER AND A SECOND TIME WILL BE DECLINED. HOWEVER, I EXPLAINED A CATALYTIC CONVERTER SHOULD BE GOOD FOR UP TO 10 YEARS AND THIS PARTICULAR VEHICLE HAD A RECALL THAT AGAIN FAILED. UPON READING ABOUT THE RECALL, I KNOW IT CAN CAUSE A FIRE IF NOT REPAIRED. I DO NOT BELIEVE THEY FIXED THE RECALL/OR THAT THE RECALL PART WAS A DEFECTIVE ONE. PLEASE HELP ME WITH GETTING KIA TO RESOLVE THIS ISSUE. THE DATE BELOW IS AN APPROXIMATE DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360394September 22, 2020
ENGINE
WHENEVER I START UP MY CAR, THE ENGINE SEEMS TO KNOCK. I TOOK IT TO THE KIA DEALERSHIP 3 TIMES AND THEY INSISTED I JUST NEEDED AN OIL CHANGE. I FINALLY TOOK IT TO A MECHANIC IN MY NEIGHBORHOOD WHO FINALLY TOLD ME THAT I HAVE AN OIL CONSUMPTION ISSUE. WHEN I WENT BACK TO THE DEALERSHIP, THEY REFUSE TO FIX IT BECAUSE THEIR IS NOT A RECALL ON THESE VEHICLES. I HAVE CHILDREN AND IT IS VERY DANGEROUS FOR THEM TO BE IN A DEFECTIVE VEHICLE AND NOT KNOW WHEN IT'S FINALLY GONNA GIVE OUT. PLEASE RECALL THESE VEHICLES IMMEDIATELY!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360418September 22, 2020
ENGINE
WHEN DRIVING DO CAN ROAD AT APPROX.30MPH F THE ENGINE LOST POWER AND ROD STARTED KNOCKING VEHICLE HAS 136000 ON IT AND OIL IS CHANGE EVERY 5000 MILES LIKE CLOCKWORK.ENGINE SHOULD OF LASTED LONGER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360217September 21, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THE CHECK ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THE ENGINE WAS CONSUMING OIL PREMATURELY. THE CONTACT ALSO FOUND THAT THE CATALYTIC CONVERTER WAS OVERHEATING DUE TO THE PREMATURE OIL CONSUMPTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC RETRIEVED FAILURE CODE: P0420 CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD. THE MANUFACTURE WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360260September 21, 2020
ENGINE
ABOUT THREE MONTHS AGO MY ENGINE LIGHT CAME ON AND THE CODE WAS FOR A CATALYTIC CONVERTER. BUT THE LIGHT WENT AWAY AFTER A COUPLE DAYS AND I FORGOT ABOUT IT. LAST WEEK MY SON BORROWED THE CAR TO DRIVE 200 MILES BECAUSE HIS GRANDFATHER WAS DYING IN DALLAS. HE SAW THE ENGINE LIGHT WAS ON BUT THOUGHT HE COULD MAKE IT THERE AND BACK. BUT THE CAR BROKE DOWN AFTER PUFFS OF BLACK SMOKE AND DECREASED SPEED. TOWED IT TO AUTO REPAIR SHOP WHO SAID THERE WAS NO OIL IN THE CAR AND THE ENGINE WAS LOCKED UP. I TYPED THE VIN NUMBER INTO YOUR DATABASE AND DISCOVERED THAT THE CAR WAS UNDER RECALL FOR A DEFECTIVE PART. YOUR RECALL CODE IS 19V120. MANUFACTURER RECALL IS SC176. CALLED KIA MANUFACTURING AND THEY SAID GET THE CAR TO A KIA DEALERSHIP AND THEY'LL RUN A DIAGNOSTIC. IF THE TROUBLE CAME FROM THE DEFECTIVE PART THEY'D REPLACE THE ENGINE. JUST HEARD BACK FROM UNIVERSITY KIA IN WACO AND THEY SAID THERE WERE TWO LEAKS IN THE ENGINE BLOCK AND THEY DIDN'T GET A CODE FOR THE CATALYTIC CONVERTER SO THEY WEREN'T LIABLE. BUT I GOT A CODE THREE MONTHS AGO. AND THEY COULDN'T TELL ME HOW THE ENGINE BLOCK LEAKS HAPPENED. JUST THAT IT WASN'T THEIR FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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