Kia Soul Complaints

5,626 consumer complaints on file.

#11397731February 24, 2021
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING AT HIGHWAY SPEEDS, AN ABNORMAL KNOCKING NOISE BEGAN TO EMIT FROM THE ENGINE WITHOUT WARNING. DESPITE THE NOISE, HIS DAUGHTER WAS ABLE TO RESUME NORMAL DRIVING AND DROVE THE VEHICLE HOME. THE NEXT DAY, THE CONTACT STARTED THE VEHICLE AND BEGAN HEARING THE KNOCKING NOISE FOR HIMSELF AND IMMEDIATELY TURNED THE VEHICLE OFF. THE CONTACT CALLED KIA OF GREER (14345 E WADE HAMPTON BLVD, GREER, SC 29651) WHERE HE WAS INFORMED THAT NO REPAIRS COULD BE PERFORMED ON THE VEHICLE UNLESS THE MANUFACTURER APPROVED OF THE REPAIR. THE MANUFACTURER WAS THEN NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER RECALL. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397308February 22, 2021
ENGINE
VEHICLE STOPPED HAVING ANY POWER AND BEGAN SPUTTERING ON INTERSTATE 79 NORTH OF PITTSBURGH. DRIVER MANAGED TO PULL OFF ONTO AN EXIT RAMP AND OFF THE EXIT RAMP (NORTH) ON THE PORTERSVILLE/PROSPECT EXIT BEFORE IT SHUT OFF ENTIRELY AND THE ENGINE WOULD NOT ROLL OVER OR START. NO WARNING LIGHTS CAME ON IN THE VEHICLE AT ALL UNTIL IT WAS STOPPED. CAR WAS TOWED FROM IT'S LOCATION TO ACM MOTORSPORTS IN TITUSVILLE PA. MECHANIC DETERMINED THAT THE STARTER WAS BAD AND WHEN THE ENGINE WAS DRAINED OF OIL, THERE WAS LESS THAN A QUART OF OIL IN IT. OIL CHECKED PREVIOUSLY (WITHIN A WEEK OF INCIDENT) SHOWED THAT 3 QUARTS OF OIL WAS IN THE VEHICLE. THE ENGINE HAD BLOWN UP AND WAS NOT REPAIRABLE AND NEEDED REPLACED. VEHICLE WAS AT APPROXIMATELY 82,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397349February 22, 2021
ENGINE
TL* THE CONTACT OWNS A 2019 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND AN ABNORMAL ODOR APPEARED. THE VEHICLE WAS TAKEN TO KIA SERVICE CENTER 1137 U S 46, STE A, CLIFTON, NJ 07013 (973) 779-7000 WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED AN OIL CONSUMPTION TEST. THE VEHICLE OIL WAS REPLACED HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS SEEN 3 ADDITIONAL TIMES AT THE DEALER. THE CONTACT MENTIONED THAT THE VEHICLE WAS BURNING 1 QUART OF OIL EVERY MONTH. THE MANUFACTURER WAS NOT NOTICED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11397367February 22, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO ACCELERATE AND STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS DRIVEN TO CLASSIC KIA (3875 EASTEX FWY, BEAUMONT, TX 77706) HOWEVER, THE MECHANIC WAS UNABLE TO DIAGNOSE THE VEHICLE DUE TO AN INOPERABLE COMPUTER SYSTEM. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE DEALER. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE COMPUTER SYSTEM WAS DOWN, BUT NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397431February 22, 2021
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THERE WAS A BURNING OIL SMELL, NOISES COMING FROM THE ENGINE, AND THE VEHICLE WOULD NOT ACCELERATE AS IT STALLED. NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO FRED ANDERSON KIA OF RALEIGH (9209 GLENWOOD AVE, RALEIGH, NC 27617) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE COULD NOT BE DIAGNOSED AS THEIR COMPUTER SYSTEMS WERE DOWN. THE CONTACT ALSO STATED HE RECEIVED A RECALL NOTIFICATION WITH NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE)AND THE RECALL COULD NOT BE SERVICED AS THE KIA DEALERS COMPUTER SYSTEMS WERE DOWN. THE VEHICLE WAS NOT REPAIRED AND WAS STILL AT THE DEALER. THE CONTACT THEN CONTACTED THE KIA MANUFACTURER, WHOM CONFIRMED THAT THEIR COMPUTER SYSTEMS WERE DOWN AND NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 157,245.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11397460February 22, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I WAS ON THE FREEWAY IN THE FAST LANE AND MY CAR STARTED ACTING LIKE IT WANTED TO STALL. THE ENGINE LIGHT CAME ON BRIEFLY AND WENT AWAY. I HIT THE GAS TO TRY TO GET OVER TO THE RIGHT LANE SO THAT I COULD EXIT THE FREEWAY AND NOTHING WAS HAPPENING WITH THE RPM IT WOULD NOT GO OVER 2 AND I THOUGHT I WAS GOING TO STALL ON THE FREEWAY. I WAS SO UPSET AND FINALLY MADE IT TO AN OFF RAMP. WHEN I STOPPED AT THE OFF RAMP THE CAR WAS SHAKING AND MAKING A TERRIBLE NOISE LIKE IT WAS GOING TO JUST EXPLODE. I CONTEMPLATED STAYING OFF THE FREEWAY AND TAKING THE STREETS BUT I WAS NOT IN A GOOD AREA SO I GOT BACK ON THE FREEWAY AND STAYED IN THE RIGHT HAND LANE TO EXIT AND HEAD STRAIGHT TO THE DEALERSHIP. I IMMEDIATELY CALLED THEM AND TOLD THEM WHAT HAPPENED TO ME. THEY SAID IT WAS A CYLINDER THAT WAS MISFIRING AND THAT THEY REPLACED IT. WELL I WAS DRIVING YESTERDAY AND THE ENGINE LIGHT CAME ON AGAIN AND MY CAR WANTED TO STALL AGAIN AND IT HAD ONLY BEEN A WEEK SINCE THEY SUPPOSEDLY FIXED IT. I TOOK THE CAR IN AND AGAIN THEY BLAMED IT ON THE OIL AND ARE NOW SAYING THAT MY ENGINE MAY BE BURNING THE OIL FASTER THAN IT SHOULD AND IF THAT IS THE CASE THEY WILL NEED TO REPLACE THE MOTOR. THE CAR HAS ME ON EDGE AS I DRIVE MY KIDS AND GRANDKIDS EVERYWHERE. I DO NOT FEEL SAFE IN THIS CAR AT ALL ANYOMRE. I FEEL LIKE THE ENGINE CAN GIVE OUT AT ANYTIME WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397213February 21, 2021
AIR BAGS, STEERING
MY 2012 KIA SOUL HAS STARTED TO MAKE A CLUNKING SOUND WHEN TURNING THE STEERING WHEEL. ON TOP OF THIS THE STEERING HAS BECOME VERY LOOSE WHEN DRIVING. WHILE DRIVING THE WIND BLEW AT THE CAR AND THE STEERING BEING SO LOOSE CAUSED ME TO ALMOST LOOSE CONTROL AND CRASH. LUCKY FOR ME THERE WASN'T ANOTHER CAR AROUND OR IT WOULD HAVE HIT ME HEAD ON. IT'S HARD TO CONTROL IT ESPECIALLY AT HIGHER SPEEDS. I ALSO NOTICED THAT THE AIR BAG LIGHT IS CONSTANTLY ON ALSO NOW. I'M NOT SURE WHY THAT IS HAPPENING. I HOPE IT WORKS IN CASE THIS STEERING ISSUE CAUSES ME TO WRECK. I NEED THE CAR TO DRIVE TO WORK AND DON'T HAVE THE MONEY TO PAY DEALERSHIP TO EVEN LOOK AT IT. WHILE DRIVING ON THE HIGHWAY HAS BECOME VERY NERVE-WRACKING DUE TO STEERING BEING SO LOOSE. I HAVE READ THAT EVERYO E WITH THIS YEAR AND MODEL ARE HAVING SIMILAR ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397254February 21, 2021
UNKNOWN OR OTHER
I WAS DRIVING THE VEHICLE WITH LESS THAN 3,000 MILES ON IT. I WAS ON A CITY STREET ABOUT TO GO ON HIGHWAY RAMP. I STOPPED AT A RED LIGHT AND AS USUAL ISG (IDLE STOP AND GO) FEATURE SHUT DOWN THE ENGINE, BUT WHEN THE LIGHT TURNED GREEN AND I MOVED MY FOOT OFF THE BREAK, THE CAR DID NOT START AGAIN, INSTEAD THERE WAS AN ENGINE LIGHT AND BATTERY AND OIL LIGHTS THAT WENT ON. THERE WERE CARS BEHIND ME. THANKFULLY, SINCE I WAS ON A HILL I WAS ABLE TO STEER THE CAR TOWARDS THE CURB ALLOWING THE CARS BEHIND ME TO PASS. AFTER THAT I USED MY CAR KEY TO COMPLETELY TURN OFF AND THEN TURN ON THE CAR, AT WHICH POINT THE ENGINE STARTED AGAIN. IN THE PAST I HAVEN'T HAD PROBLEMS WITH THIS ISG (IDLE STOP AND GO) FEATURE, BUT NOW I'M WORRIED THAT THIS CAN HAPPEN ON A HIGHWAY OR IF I CANNOT START THE CAR WITH MY KEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397076February 20, 2021
UNKNOWN OR OTHER
AFTER THE RECENT RECALL FOR MY VEHICLE'S COMPUTER ISSUE, I TOOK MY VEHICLE IN FOR THE REPAIR. MY CAR HAS NOT BEEN USED MUCH THIS WINTER DUE TO COVID-19. THE ENGINE LIGHT HAS RECENTLY TURNED ON WITH CODE PO50A (COLD START IDLE AIR CONTROL). THIS HAS BEEN AN ISSUE FOR MANY AFTER THE RECALL. KIA SAYS THAT THE RECALL TRIGGERED THIS FAULTY ENGINE LIGHT AND IT WON'T TURN OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397051February 19, 2021
ENGINE, STEERING
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V608000 (STEERING) AND 20V750000 (ENGINE). THE CONTACT STATED THAT SHE ATTEMPTED TO CONTACT JERRY SMITH KIA (101 N HILL BLVD, BURLINGTON, WA 98233) TO SCHEDULE THE RECALL REPAIR HOWEVER, THE LOCAL DEALER STATED THAT THE KIA CYBER SYSTEM WAS HACKED AND THE SYSTEM WAS DOWN. THE APPOINTMENT WAS NOT SCHEDULED NOR WAS THE VEHICLE REPAIRED. THE CONTACT NOTIFIED THE MANUFACTURER WHO VERIFIED THE DEALER INFORMATION. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397055February 19, 2021
ENGINE, FUEL/PROPULSION SYSTEM
THE VEHICLE STALLED WHILE DRIVING AND THE ENGINE LIGHT WAS ILLUMINATED. THE CAR WOULD CRANK AFTER SITTING FOR A MOMENT AND THEN THE CAR WOULD STALL AGAIN WHILE DRIVING. THIS WAS VERY DANGEROUS BEING THAT THIS WAS IN TRAFFIC. IN FEBRUARY, THE CAR WAS STALLING AND WHEN TOWED TO THE DEALER THEY DIAGNOSED AS HAVING BAD GAS AND TO RUN THE GAS OUT OF THE TANK. THE ENGINE LIGHT DID NOT COME ON AT THIS TIME. THE CHARGE WAS $168.00 TO DIAGNOSE. THE SAME PROBLEM IS OCCURRING A MONTH LATER AND THE DEALERSHIP RESPONDED THAT IN ORDER TO DIAGNOSE THE PROBLEM IT WILL COST $420. THIS APPEARS TO BE AN EXCESSIVE AMOUNT JUST TO DIAGNOSE THE PROBLEM AND DOES NOT INCLUDE ANY REPAIRS. BEING THAT THE ENGINE IS STALLING THIS AND THE SERIOUSNESS OF THIS, I WOULD LIKE TO BRING THIS TO THIS AGENCY'S ATTENTION. I AM A SENIOR CITIZEN AND WOULD HATE TO THINK THAT THE DEALERSHIP IS TRYING TO TAKE ADVANTAGE OF A WOMAN WHO IS A SENIOR CITIZEN. THE CAR WAS IN MOTION ON SURFACE STREETS BUT ALSO ON THE HIGHWAY AT ONE POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396789February 18, 2021
POWER TRAIN
JUST BOUGHT CAR, 33,000 MILES, WAS DRIVING AND TRANSMISSION MALFUNCTIONED, INTERNAL MECHANICAL DAMAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396811February 18, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STARTED TO STALL WITH AN ABNORMAL KNOCKING SOUND COMING FROM THE ENGINE. THE VEHICLE THEN STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO ELHART KIA (870 CHICAGO DR, SUITE B, HOLLAND, MI 49423) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS 10,000 MILES OVER THE MILEAGE FOR THE REPAIR. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396825February 18, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE). THE CONTACT CALLED TROPHY KIA DOWNTOWN LOS ANGELES (1945 S FIGUEROA ST, LOS ANGELES, CA 90007) AND WAS INFORMED BY THE DEALER THAT THE SOFTWARE SYSTEM TO REPAIR THE RECALL WAS INOPERABLE. THE CONTACT CALLED ANOTHER UNKNOWN KIA DEALER AND WAS PROVIDED THE SAME INFORMATION. THE CONTACT WAS ADVISED TO CALL BACK IN MARCH TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396856February 18, 2021
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THEIR SON WAS DRIVING 65 MPH, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL BUT THE VEHICLE WAS DECREASING IN SPEED. THE CONTACTS SON NOTICED SMOKE COMING FROM THE FRONT HOOD OF THE VEHICLE. THE CONTACTS SON PULLED OVER THE SIDE ROAD AND THEN SAW OIL ON THE GROUND AND PIECES OF MEDAL. THE VEHICLE WAS TOWED TO THEIR RESIDENCE. THE VEHICLE WAS LATER TOWED TO LOCAL DEALER KIA OF BRADLEY (1010 TIGHE DR #4621, BRADLEY, IL 60915) WHO DIAGNOSED THE FAILURE AS A MEDAL ROD GOING THRU THE ENGINE CAUSING A HOLE IN THE ENGINE. THE CONTACT LATER FOUND OUT ON THEIR OWN THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT NOTIFIED THE DEALER OF THE RECALL BUT THE DEALER ADVISED THAT THE FAILURE WAS NOT RELATED TO THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11396878February 18, 2021
ENGINE, POWER TRAIN
JANUARY 21ST 2021, WENT TO A DEALERSHIP IN MIAMI AND PURCHASED A USED KIA SOUL PLUS. JANUARY 26TH 2021, AFTER LEAVING THE POST OFFICE CAR SLOWED DOWN AND CAME TO A STOP. OIL LIGHT WAS GLITCHING PRIOR TO THAT DAY. CAR WAS IN DRIVE AND COULDN'T SHIFT GEARS TO PARK OR NEUTRAL. HAD TO PUSH THE CAR INTO A PARKING LOT AND SIT. TOOK TO A KIA DEALERSHIP AND THEY REPLACED OIL GASKET. TOOK THE CAR HOME FEW DAYS DRIVING TO AND FROM WORK. FEBRUARY 9TH CAR BROKE DOWN AGAIN WHILE TURNING INSIDE PARKING SPOT. CAR BATTERY LIGHT AND OIL PRESSURE LIGHT WAS BOTH ON. CAR WENT BACK TO KIA DEALERSHIP THURSDAY 11TH. KIA LOOKED AT THE CAR STATING OIL SLUDGE WAS ALL INSIDE THE ENGINE AND REPAIRS WILL COST $9,000. USED CAR IS NOT UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396584February 17, 2021
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE CHECK ENGINE AND OIL WARNING LIGHTS WERE ILLUMINATED. ADDITIONALLY, THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR DETECTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V608000 (STEERING) AND 20V750000 (ENGINE). THE VEHICLE WAS TOWED TO TROPHY KIA DOWNTOWN LOS ANGELES (1945 S FIGUEROA ST, LOS ANGELES, CA 90007, (213) 342-0802). THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE SYSTEM WAS DOWN. THE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396586February 17, 2021
ENGINE
TL*THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO HALLEEN KIA (27932 LORAIN RD NORTH OLMSTED, OH 44070, (440) 777-2424) AND WAS INFORMED THAT THE SYSTEM WAS DOWN. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396626February 17, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE BEGAN TO STALL AS A BLACKISH SMOKE BEGAN TO EMIT FROM THE ENGINE. AFTER THE ENGINE COMPLETELY FAILED, THE OIL AND CHECK ENGINE WARNING LIGHTS BOTH APPEARED ON THE INSTRUMENT PANEL. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHO INFORMED HIM THAT A ROD PIERCED THROUGH THE ENGINE BLOCK. THE VEHICLE WAS DIAGNOSED WITH A COMPLETE ENGINE FAILURE AND WAS REPLACED WITH ANOTHER ENGINE BY THE SAME MECHANIC. THE VEHICLE WAS REPAIRED. THE CONTACT LINKED HIS FAILURE TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); HOWEVER THE VIN WAS NOT INCLUDED. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,250.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11396632February 17, 2021
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE FAILED TO EXCEED 60 MPH, WITH AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE CONTACT CHECKED THE OIL DIPSTICK WHICH SHOWED NO OIL PRESENT. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE AN OIL CHANGE WAS PERFORMED. THE VEHICLE THEN WAS TAKEN TO JONES KIA (2001 BEL AIR RD, FALLSTON, MD 21047, (410) 877-1700) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE ENGINE HAD OIL CONSUMPTION AND A TEST WAS PERFORMED. THE ECM WAS UPDATED ON FEBRUARY 3, 2021 HOWEVER, THE FAILURE RECURRED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED THE CONTACT WITH A CASE NUMBER. THE MANUFACTURER DECLINED TO PROVIDE AN ENGINE REPLACEMENT. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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