Kia Soul Complaints

5,626 consumer complaints on file.

#11400128March 10, 2021
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, AN ABNORMAL KNOCKING NOISE COULD BE HEARD FROM THE VEHICLE AS AN UNKNOWN COLOR SMOKE BEGAN TO EMIT FROM THE ENGINE. AS THE CONTACT PULLED OVER AND OPENED THE HOOD, FLAMES BEGAN TO EMIT FROM THE ENGINE AS TWO FELLOW MOTORISTS ASSISTED HER WITH THROWING A BLANKET OVER THE FLAMES TO EXTINGUISHED THE FIRE. NO INJURIES WERE REPORTED AND THE AUTHORITIES WERE NOT CALLED TO THE SCENE. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO TOM DOLAN'S RENO KIA(9455 S VIRGINIA ST, RENO, NV 89511) WHERE THEY DISCOVERED THAT AN ENGINE ROD HAD BLOWN THREW AN ENGINE BLOCK. THEY DIAGNOSED THE VEHICLE WITH ENGINE FAILURE AND THE CONTACT HAD THE ENGINE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE WAS REPAIRED BY THE DEALER. THE FAILURE MILEAGE WAS 105,402.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11400129March 10, 2021
ENGINE
MY 2015 KIA SOUL HAS 71,500 MILES ON IT AND HAS THE BASE 1.6L ENGINE. APPARENTLY THIS VEHICLE HAS NOT BEEN RECALLED YET EVEN THOUGH IT HAS THE SAME ISSUES AS THE OTHER RECALLED ENGINES REGARDING BURNING OIL. THIS CAR HAS AN ONGOING ISSUE WITH EXCESSIVE OIL CONSUMPTION BETWEEN REGULAR 3K MILE OIL CHANGES. IT BURNS OVER A QUART OF OIL PER 1K MILES DRIVEN. WE HAVE A CPO WARRANTY AND EXTENDED DEALER WARRANTY AND WE STILL ARE UNABLE TO GET THIS FIXED UNDER THE WARRANTY. THE DEALERSHIP IS CLAIMING WHAT THEY'VE DOCUMENTED IS NORMAL OIL CONSUMPTION AND THEY REFUSE TO FILE A WARRANTY CLAIM. THE DEALER WILL NOT TAKE OUR WORD THAT WE'VE HAD TO PUT MORE OIL IN THE CAR BETWEEN OIL CONSUMPTION TESTS AND TOLD US WE'D HAVE TO DRIVE IT TO THE DEALER TO HAVE THEM VERIFY THE OIL LEVEL WITHOUT US PUTTING MORE IN IT--THEREFORE DRIVE THE CAR WHILE IT HAS NO OIL AND THE DIPSTICK ISN'T REGISTERING IT, WHICH IS UNSAFE. WE KEEP GETTING THE RUN AROUND WHEN THIS IS A KNOWN ISSUE WITH THE OTHER 1.6L ENGINES. WHY HASN'T THIS BEEN RECALLED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400168March 10, 2021
ENGINE, FUEL/PROPULSION SYSTEM
I WAS NOTIFIED OF ENGINE FIRE RECALL ON MY KIA SOUL. I HAVE TAKEN MY VEHICLE IN COMPLAINING OF BURNING SMELL, ENGINE LIGHT, TIRE LIGHTS COMING ON - EVERY TIME THEY REFUSE TO FIX ANYTHING. I WAS TOLD AT THE DEALERSHIP BY SERVICE STAFF THAT 'HE'S SURE MY CAR IF FINE AND IT WOULD PASS THIER' INSPECTION, SO THERE IS NOTHING THEY WILL DO. EVEN WITH THE RECALL LETTER. THE STAFF PERSON ALSO SAID THAT THE MEDIA (NEWS) IS 'MAKING IT ALL UP'. I AM DISABLED AND THEY REFUSE TO HELP WITH MY CAR AND THE ENGINE FIRE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400178March 10, 2021
ENGINE
THERE WAS A RECALL ON THE ENGINE AT ONE POINT IN 2019 WHICH I WAS NEVER NOTIFIED OF AND I HAVE HAD TO REPLACE IGNITION COILS SEVERAL TIMES SINCE MY PURCHASE IN 2017. THE ENGINE LIGHT KEPT COMING ON AND IT KEPT BURNING OUT THE COIL PACKS TOOK IT TO JULIO JONES KIA IN TUSCALOOSA ALABAMA AND THEY TELL ME THE PISTON RINGS ARE WORN AND THAT I NEED A NEW ENGINE BUT IT WASN'T COVERED UNDER THE MANUFACTURES WARRANTY EVEN THOUGH IT HAD BEEN RECALLED FOR THIS SAME PARTICULAR REASON AND I WAS NEVER NOTIFIED OF THAT RECALL. I BELIEVE IT SHOULD BE REPLACED BY KIA BEING THERE THE ONES THAT RECALLED IT FOR THE SAME ISSUES I'M HAVING NOW JUST A SHORT TIME AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400249March 10, 2021
POWER TRAIN
PURCHASED A 2020 KIA SOUL JAN 2020. 2/15/21 I CAME TO A STOPLIGHT HIT THE GAS AND REALIZE THERE'S NO POWER. HAD TO PUT THE CAR IN PARK AND RESTART THE ENGINE. CHECK ENGINE LIGHT IS ON. GO TO DEALERSHIP THE CHECK ENGINE LIGHT IS ON THE WHOLE TIME. THEY TELL ME THE WHOLE OF KIA'S COMPUTER SYSTEMS ARE DOWN AND DON'T KNOW WHEN THEY CAN LOOK AT MY CAR. THEY DIDN'T HAVE A LOANER AND I HAD TO RENT A CAR. TWO DAYS LATER THEY TELL ME THE MECHANIC SCANNED THE CAR AND THEY COULDN'T FIND ANYTHING WRONG. THE CHECK ENGINE LIGHT IS NO LONGER ON. I'M OUT $125 FOR THE RENTAL CAR. I PICK UP THE CAR. 3/3/21 I'M ABOUT TO DRIVE ONTO THE FREEWAY. I COME TO A STOP BEFORE ENTERING THE SLIP ROAD AND THE ENGINE TURNS OFF. I PUT THE CAR IN PARK AND RESTART THE VEHICLE AND AGAIN THE CHECK ENGINE LIGHT IS ON. I DRIVE IT TO THE DEALERSHIP AND THE GUY TELLS ME HE CAN'T LOOK AT IT TILL TOMORROW. I SAID I'M NOT GETTING ANOTHER RENTAL AND THEN HAVE YOU TELL ME THAT THERE'S NOTHING WRONG WITH IT TOMORROW, SO HE TOOK IT BACK TO THE MECHANIC WHO HOOKED IT UP.TO A DEVICE. HE CAME BACK AND SAID IT HAD SHOWN THAT IT NEEDS A NEW PCM. I ASKED WHAT THAT WAS AND HE SAID IT'S BASICALLY THE BRAIN OF THE COMPUTER. (POWERTRAIN CONTROL MODULE) THE CAR'S BEEN IN THE SHOP SIX DAYS NOW, THE DEALERSHIP IS PAYING FOR THE RENTAL. THE ODOMETER READS 8900 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400070March 10, 2021
UNKNOWN OR OTHER
MY CAR SHUT OFF IN THE MIDDLE OF GAS STATION WON'T CRANK BACK UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399875March 9, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE BEGAN TO IDLE AND SHE HEARD AN ABNORMAL NOISE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER DEMONTROND KIA (14101 NORTH FWY, HOUSTON, TEXAS 77090, (281) 801-6254) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED SHE CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS NEXT TAKEN TO PARKWAY FAMILY MAZDA (22565 US-59, KINGWOOD, TX 77339: (281) 242-8211) WHERE THE MECHANIC WAS ALSO UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399895March 9, 2021
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE SITTING IN TRAFFIC MY CAR BEGAN TO SHAKE AND THEN STALLED AND TURNED OFF. IT WAS ABLE TO RESTART AND THEN LATER WHILE DRIVING DOWN THE INTERSTATE IT BEGAN TO STOP ACCELERATING WHEN I PRESSED THE GAS. FORTUNATELY I WAS ABLE TO MAKE IT TO THE SHOULDER FROM THE LEFT LANE AS CAR SLOWED TO A STOP AND THE BREAK PEDAL LOCKED UP. THE CAR WOULD NOT TURN ON ANY MORE. AFTER MECHANIC INSPECTION, THEY REPORTED THAT A PISTON HAD MELTED IN THE ENGINE AND BECAUSE THE OIL HAD DRIED UP, EVEN THOUGH THE CAR HAD ITS LAST OIL CHANGE TWO MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399986March 9, 2021
SUSPENSION
THE FRONT END CREAKS EVERY TIME I SLOWLY RIDE OVER A SPEED BUMP OR EXPERIENCE DIP IN THE ROAD. I ORIGINALLY REPORTED IT TO THE DEALERSHIP WHEN STILL UNDER WARRANTY. I TOOK THE MECHANIC ON A RIDE WITH ME IN THE VEHICLE SO HE COULD HEAR THE NOISE. HE AGREED SOMETHING WAS WRONG, PROBABLY WITH THE SUSPENSION. AFTER SEVERAL VISITS TO THE DEALERSHIP THEY COULD NOT TARGET THE REASON FOR THE CREAKING NOISE. THEIR ONLY QUICK-FIX-TEMPORARY ANSWER WAS TO SPRAY THE ENTIRE UNDERCARRIAGE WITH LUBRICANT. THAT ELIMINATED THE ISSUE FOR A BRIEF COUPLE MONTHS, BUT THE CREAKING NOISE QUICKLY RETURNED, AND THE VEHICLE IS OUT OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400010March 9, 2021
ENGINE
I HAD A NEW ENGINE PUT IN APRIL 2020. MY CAR IS NOW DOING THE SAME THING AS BEFORE. MY OIL LIGHT FLASHES WHILE IT IS IDLE OR WHEN PRESSING BREAKS AND STARTS TO MISS OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400042March 9, 2021
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
CHECK ENGINE LIGHT ON MORE THAN OFF OR SO IT SEEMS. ENGINE CODE P0S0A. DEALER ATTEMPTS TO FIX. CODE COMES BACK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400043March 9, 2021
POWER TRAIN
WAS DRIVING ON THE INTERSTATE WHEN THE RPMS ON THE VEHICLE STARTED RANDOMLY FLUCTUATING. THE ISSUE GOT WORSE AND THEY BEGAN TO FLUCTUATE BETWEEN 7 AND 8 ALONG WITH ENGINE REVVING. THE MALFUNCTION LIGHT CAME ON. I PULLED OFF OF AN EXIT AND WAS ABLE TO GRADUALLY COME TO A STOP TO CALL A DEALERSHIP TO ASK IF IT WAS SAFE TO CONTINUE OPERATING THE VEHICLE. I WAS TOLD THAT AS LONG AS THE MALFUNCTION LIGHT WASN'T FLASHING, I COULD CONTINUE DRIVING. I GOT BACK ON THE INTERSTATE AND THE ISSUE WAS EVEN WORSE, ENGINE REVVING, RPMS FLUCTUATING CHAOTICALLY. I THEN COULD NO LONGER ACCELERATE. I PUT THE GAS PEDAL TO THE FLOOR AND WAS THANKFULLY ABLE TO GET TO THE SIDE OF THE INTERSTATE BEFORE STOPPING. MY CAR HAD TO BE TOWED BACK TO WHERE I LIVE, 95 MILES AWAY. IT HAS BEEN AT THE GOSSETT KIA DEALERSHIP IN MEMPHIS, TN SINCE SATURDAY AND STILL HAS NOT BEEN DIAGNOSED. I AM AFRAID IT WILL BE COMPLETELY UNSAFE TO DRIVE WITHOUT A MAJOR TRANSMISSION OVERHAUL. VEHICLE HAS JUST OVER 5,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400048March 9, 2021
ENGINE
FIRST DRIVE IN THE MORNINGS, THERE IS A STRONG ODD ODOR COMING THROUGH THE AIR VENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399833March 8, 2021
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE SHUDDERED AND SHOOK ABNORMALLY. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO ROSEVILLE KIA (830 AUTOMALL DR ROSEVILLE, CA 95661) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399604March 7, 2021
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
2016 KIA SOUL /W 2.0 LITER LONG BLOCK ENGINE. APPROXIMATELY 85K MILES AT THE TIME OF ENGINE FAILURE DUE TO SPONTANEOUS OIL LOSS. VEHICLE HAD BEEN WELL MAINTAINED WITH REGULAR OIL CHANGES. DEALERSHIP AND KIA CORPORATE REFUSE TO PROVIDE ANY CONSIDERATION THAT THE FAILURE IS DUE TO MFG. DEFECT DESPITE NUMEROUS REPORTED INCIDENTS OF THIS EXACT FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399643March 7, 2021
ENGINE
I'VE BEEN HAVING TROUBLE WITH BURNING OIL, SIGNIFICANT OIL LOSE IN A SHORT TIME, HAVE ALREADY DONE THE OIL CONSUMPTION TEST, I ALREADY HAD THE KSDS SOFTWARE UPDATE, THE CAR STARTED JERKING AROUND AND SLOWED DOWN, LOST POWER, IT WAS FINALLY DETERMINED THEY WOULD REPLACE THE ENGINE, BEFORE THE RECALL ACTUALLY STARTED. THEY PUT ANOTHER BAND AIDE ON THE PROBLEM AND INSTEAD OF REPLACING THE ENTIRE ENGINE, THEY ONLY REPLACED THE BLOCK. I WAS ON A TRIP AND THE NEW FIX STARTED TO HEAT UP, I COULD SMELL BURNING OIL, I PULLED OVER AND CHECKED THE OIL AND IT WAS 1 QUART LOW IN ABOUT 378 MILES. I HAVE NOTICED OVER THE LAST 1 1/2 YEARS THAT IT GETS EXTREMELY HOT ON ROAD TRIPS AND LOOSES OIL FAST. I PUT OIL IN BECAUSE I WAS SO FAR FROM HOME AND DID NOT WANT TO BE STUCK IN TENNESSEE. I'VE BEEN GOING THROUGH THIS CRAP FOR ALMOST 2 YEARS. NOW THEY ARE SAYING I HAVE TO DO THE OIL CONSUMPTION TEST ALL OVER AGAIN, 4 TIMES! I AM WORRIED, FRIGHTENED AND PARANOID DRIVING THIS CAR KNOWING IT COULD CATCH ON FIRE AT ANY MOMENT. I FILED COMPLAINT BACK IN SEPT. OR OCT. AND KIA IS STILL FIGHTING ON DOING THE RIGHT THING AND PUTTING MY LIFE IN DANGER EVERY DAY. IT MADE NO SENSE TO ME THAT THEY WOULD ONLY REPLACE THE BLOCK WHEN THEY CLEARLY STATE IN THE RECALL LETTER THAT THEY DO NOT KNOW WHAT IS CAUSING THE PROBLEM. THEY HAVE NOT IDENTIFIED THE DEFECT BUT THEY DECIDE TO PUT MY LIFE IN DANGER BY JUST REPLACING THE ENGINE BLOCK. I AM FURIOUS AND NOW THEY WON'T FIX IT WITHOUT 6 MORE MONTHS OF ME DRIVING THE CAR AND BEING FREAKED OUT. MY JOB IS BUSINESS TO BUSINESS SALES SO I AM IN MY CAR ALL DAY. PLEASE HELP ME! THIS IS TERRIFYING FOR ME. I AM OLDER AND HAVE BAD KNEES AND CONSTANTLY WORRIED ABOUT BEING CAUGHT IN THE CAR IN A FIRE AND BURNING TO DEATH! HELP ME PLEASE! I'M ABOUT TO HAVE A NERVOUS BREAKDOWN. MY RECALL # IS 20V750, MY FIRST COMPLAINT WAS 19V120. PLEASE HELP!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399477March 6, 2021
ENGINE
I HAVE BEEN CALLING KIA DEALERSHIPS IN THE WASHINGTON D.C., MARYLAND, VIRGINIA AREA TO HAVE IMPORTANT SAFETY RECALL 20V750 SERVICE WORK PERFORMED ON MY VEHICLE DUE TO THE POSSIBILITY OF ENGINE FIRE RISK, AND ALL OF THE DEALERSHIPS EITHER DO NOT RETURN MY CALLS, OR SAY THEY DON'T HAVE RECALL APPOINTMENTS UNTIL MAY 3RD, ALMOST 60 DAYS AWAY, EVEN THOUGH REGULAR SERVICE APPOINTMENTS ARE AVAILABLE WITHIN 7 DAYS, AND THIS IS A SAFETY RECALL. IS THIS LEGAL, TO REFUSE TO PERFORM A SAFETY RECALL AND DELAY THE WORK FOR 53 DAYS? DEALERS IN QUESTIONS WERE KIA OF WOODBRIDGE(CALLED 3 TIMES AND EACH TIME GAVE ALL INFORMATION AND TOLD THEY WOULD HAVE A SERVICE REP CALL ME BACK, AND DARCARS KIA TEMPLE HILLS SAID NOT SAFETY RECALL WORK FOR 60 DAYS, BUT OTHER SERVICE WORK THEY WOULD DO NEXT WEEK.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399258March 5, 2021
ENGINE
CAR HAS ONLY 34K MILES. HAD IT FOR TWO MONTHS NOW. HASN'T HAD IT'S FIRST OIL CHANGE. HOWEVER, THE OIL LIGHT COMES ON AND BLINKS THEN SHUTS OFF, DOES THIS EVERY TIME I DRIVE OR IN IDLE. I PUT 4 QTS OF OIL IN THE CAR A WEEK AGO. THERE IS NO REASON THE OIL NEEDS TO BE FILLED AGAIN. I'M GOING TO HAVE TO PUT ADDITIONAL 4 QUARTS OF OIL AGAIN. THERE IS NO LEAKS, NO BURNING OR ANYTHING ELSE. I'M WORRIED ABOUT THE ENGINE BLOWING UP OR CATCHING ON FIRE. THERE WAS A RECENT RECALL ON THIS CAR BUT I HAVE NO IDEA WHY I AM NOT BEING TOLD, OR INFORMED. THE ENGINE IS USUALLY QUIET, BUT WHEN THE OIL LIGHT BLINKS, IT'S ALSO ACCOMPANIED BY A KNOCKING SOUND. KIA IS AWARE OF THIS ISSUE AND WE'RE SUED BY CUSTOMERS FOR THE SAME ISSUE. THIS IS A BIG PROBLEM THAT KIA HAS NOT ATTEMPTED TO REDRESS. THIS ISSUE HAPPENS WHILE DRIVING UP TO AND OVER 40MPH, WHILE AT A STOP, AND WHILE DRIVING UNDER 10MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399360March 5, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED WHILE DRIVING AT 30 MPH, THE VEHICLE CAUGHT FIRE. THE CONTACT PULLED OVER AND UPON INSPECTION THERE WAS A FIRE COMING FROM THE ENGINE COMPARTMENT. FIRE MARSHALS WERE CALLED TO THE SCENE AND THE FIRE WAS EXTINGUISHED THE CONTACT STATED THE CHECK ENGINE, ABS, AND TRACTION CONTROL WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (SHAWNEE MISSION KIA 7951 SHAWNEE MISSION PKWY, MISSION, KS 66202 (913) 384-9100) WHERE IT WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11399366March 5, 2021
ENGINE
THIS VEHICLE WAS PURCHASED IN MARCH 2020 AND IN JANUARY 2021 STARTED EXPERIENCING STALLING AND SMOKE. THE VEHICLE WAS TOWED TO THE DEALER AND THEY DIAGNOSED THE ISSUE AS HAVING BAD GAS. IN FEBRUARY 2021, THE CAR HAD THE SAME ISSUE, STALLED WHILE DRIVING, AND WAS ALSO SMOKING. AFTER TWO WEEKS OF SITTING AT THE DEALERSHIP AND AWAITING THE DIAGNOSIS, THE SERVICE MANAGER AT SOUTHSIDE KIA REPORTED THAT THE ENGINE WOULD NEED TO BE REPLACED AND IT WOULD COST APPROXIMATELY $7700. UPON RESEARCH, KIA HAS RECALLED OVER 300K VEHICLES DUE TO ENGINE STALL AND THE RISK OF CATCHING FIRE. THESE ARE THE SAME ISSUES THAT MY MOM'S CAR IS HAVING, HOWEVER, THE DEALER WILL NOT ENTERTAIN OR PAY THE COST AND RATHER ATTEMPT TO SELL HER ANOTHER CAR. I AM STILL AWAITING THE DOCUMENTED ESTIMATE. I HAVE ONLY SPOKEN TO THE SERVICE ADVISOR ON THE PHONE. MY CONCERN IS THAT THEY WERE AWARE OF THE ENGINE TROUBLE IN JANUARY 2021 AND POTENTIALLY IN MARCH OF 2020 WHEN THEY SOLD THE VEHICLE TO HER. THIS APPEARS TO BE DISHONEST AND THAT KIA'S STAFF TOOK ADVANTAGE OF A SENIOR CITIZEN. THE CAR WAS IN MOTION WHILE STALLING AND SMOKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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