Kia Soul Complaints

5,626 consumer complaints on file.

#11445530December 29, 2021
ENGINE
2016 Kia Soul. Car was very sluggish and after taking it in the engine needed to be replaced, this was covered under warranty. I think there was a recall on the engine as well. 1 day after getting my car back from the engine being replaced the engine light came back on. The dealership said it was a bad catalytic converter and would not cover it. it was clogged and would cost me over $1700. Me research revealed that the bad engine is more than likely the cause of the clogged Catalytic Converter. The dealership should have known this clog was there as well before returning my car to me. I have seem where this same issue with 2016 Kia Souls is happening to lots of people around the U.S. This part should last at least 10years, it's only been 6. Not reasonable for a 6yr old car to have this expensive and big issue especially before the 100,000 mile warranty is up. In good faith alone this issue should be recalled on this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445194December 28, 2021
STEERING
Has a thud while turning the steering wheel left and right at a stop. Steering wheel shakes and vibrates when droving over bumpy road or train tracks. Steering for now unaffected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445253December 28, 2021
ENGINE
Engine Failure, Started burning oil, within a month of that started knocking, after 4 weeks the connecting rod went through the block. I was driving on a public roadway. Vehicle is in for repair now for a new short block, catalytic converter (oil damage) with the dealership and being repaired by the manufacturer under warranty. Only warning lamp the car has had was about a month prior for an inefficient catalytic converter. No warnings for low oil or engine trouble prior to developing the knock. Vehicle is at Celebration Kia in Delaware Ohio for repairs. The incident date is approximate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445266December 28, 2021
ENGINE
2012 Kia Soul there is a recall sc176 but my car is not on the recall? Around September 2021 my Motor running hot engine light is on and is flashing acts like it has low compression won’t go when I give it gas sometimes . Engine light came on again in november2021 and did not go off My car bogged down I was going 60mph 0mw to work traffic behind me and all sudden car went down to 40 then 20 mph then came To complete stop in highway I was almost rear ended. I would give it gas but it wouldn’t go . Big puff of gray smoke came Out of tail pipe then smoke started coming out from under hood I raised hood and hot water was bubbling and splashing out of motor. Now there is no air or exhaust coming from my tail pipe car will crank but will not go smelt like wires burning . I don’t understand how the same year make and model have recalls but mine doesn’t , I’m having the same problem as the recall I’m without transportation now please help me with this matter I have a appointment on Jan 31 2022 at Kia dealership but my vin doesn’t show recall idk what to do I had someone look at it they told me it was the Catalic converter malfunctioning this is very dangerous it could have caused a wreck or caught on fire leaving me Stranded on side of road is very unsafe for a woman ant time especially at night .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445270December 28, 2021
FUEL SYSTEM, GASOLINE, UNKNOWN OR OTHER
The contact owns a 2017 Kia Soul. The contact stated that while either stopped at a stoplight or while making a turn, the vehicle would lose motive power. The vehicle was taken to the dealer and diagnosed with fuel system failure due to trash in the fuel tank. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 23,000. The VIN was invalid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445325December 28, 2021
ENGINE, ELECTRICAL SYSTEM
Buyer beware, DO NOT PURCHASE A KIA. Kept up with oil changes on the car. Purchased used in 2019 at 45k miles. While driving from work car just stopped working, and engine and oil light turned on. Electrical was working replaced battery maybe two months earlier. Wasn’t due for an oil change. Took car to a mechanic who said it was low on oil which seemed odd. Also replaced brake pads and rotors. $1000 later the car starts making a horrible rattling sound and the oil light and engine light turn on and car almost immediately dies. Took car to dealership, engine is done. This is happening to ALL of Kias cars that are being put on to the market. These cars are STILL being sold and they are all very much aware that these engines are bad. An entire decade of BAD ENGINES from Kia. And they are doing nothing. NOTHING. No recalls on this car. So now I am f*****. I have had this car for TWO years and it is only THREE years old and the engine is DONE. How is nothing being done about this???? Why are our voices being ignored?? There are complaints on this page with this EXACT issue. Why aren’t these cars being recalled?? I had my boyfriend and 3 dogs in the car, what if my car had caught on fire like their other crappy cars they have put out? Would I just be another person murdered by Kia and no one does a thing about it? (Allegedly)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445346December 28, 2021
ENGINE
The engine on my Kia Soul blew about 3 months ago. My husband was driving on the highway when the car started acting funny. It lost the power to accelerate and steer. He was able to make it to a gas station where he checked all the fluids. He found there to be NO oil!! There was no indication light or warning! As a matter of fact, we had the oil changed about a month prior to the incident. We also had the car into the dealership for a recall about the knock sensor detection system, maybe 3 weeks before this happened. I'm very upset, Kia will not work with me because the car has a little over 100,000 miles. I just don't understand how the engine could have been bone dry with absolutely no indication of it. There were no oil puddles in the driveway, no smell of burning oil, and above all else NO warning lights!!! Nobody was hurt, but they absolutely could have been!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445349December 28, 2021
AIR BAGS, SEAT BELTS
The contact owns a 2022 Kia Soul X-Line. The contact stated while at a stop, the vehicle was rear-ended and the seat belts did not retract nor did none of the airbags deploy. The contact sustained shoulder bruises and a hip bruise. The contact's friend was sitting in the passenger side front seat and sustained a head injury that required stitches. A police report was filed and the vehicle was towed to an insurance lot. The manufacturer was not informed of the failure. The failure mileage was approximately 8,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11445255December 28, 2021
AIR BAGS, UNKNOWN OR OTHER
My daughter was driving her 2021 KIA Soul S and a Chevy Silverado suddenly pulled in front of her. The crash report says impact was at 50 mph. My daughter survived the crash; however, the vehicle immediately caught on fire and flames entered the cabin from what was left of the engine compartment. Her airbag inflated, but did not deflate. She punched the airbag to make enough room for her to try and exit the vehicle, but her driver's door would not open using the handle even after manually unlocking the door. Only after repeated Black Belt level martial arts' kicks and elbow thrusts did the door open and my daughter was able to exit before the car was consumed by flames. A police report and picture will be sent. Please investigate - no one should have to suffer fate of burning to death.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11445073December 27, 2021
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2015 Kia Soul. The contact stated that the Catalytic Overheating Protection Engine Control Unit logic was upgraded under NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling) to prevent overheating of the catalytic converter. While driving at 70 MPH, the vehicle inadvertently began to stall. The contact was able to veer to the side of the road. There were no warning lights illuminated. The contact stated that he continued to drive the vehicle, but the vehicle would not exceed 5 MPH. The contact pulled to the nearest parking lot and parked the vehicle. The vehicle was towed to Pep Boys who diagnosed that the catalytic converter had failed to cause an oil leak. The dealer and the manufacturer were not made aware of the failure. The vehicle was repaired. The approximate failure mileage was 116,579.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445189December 27, 2021
ENGINE
Engine smells funny like something burning and has oil consumption, it has been took in for all recalls and still continues to smell like it does and burn oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444966December 26, 2021
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, ENGINE
Acceleration system/ on highway at high speeds It stay accelerating at very high rpms as it shifts into the next gear and it is consuming a very large amount of fuel at the same time. It is available for an inspection. It has not been inspected by anyone. While driving on the highway at high speeds I felt it was putting my family and myself at risk of crash or engine failure or being stuck on the side of the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444997December 26, 2021
ENGINE
On December 20. 2021. I was driving my daughter home from college in Alabama when after roughly 2-1/2 hours we reached Meridian MS. While travelling on Interstate 20, we were surprised to hear a severe knocking suddenly & the engine began to die. I would like to reiterate we were on the Interstate at posted speed of 70 mph, when I was forced to maneuver through a number of Semi-Trucks while our speed was rapidly declining. Once towed to the dealership I was informed of a hole in the engine block and there is a "Product Improvement" PI20023 regarding the knock sensor. But this is not a recall, so since I didn't get the software update my car is not covered. What I am completely perplexed about is the fact they know there is a malfunction that can damage the engine while driving. This issue literally put mine and my daughters in jeopardy. How can this not be a safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444781December 23, 2021
ENGINE
I believe my catalytic converter. My engine light came on and I took it to AutoZone and they put it on the tester and they said it was my catalytic converter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444813December 23, 2021
STEERING
Vibration of tires while driving and clicking noise when turning steering wheel
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444854December 23, 2021
ENGINE
engine light started blinking and engine runs rough, as in limp mode. dealer has failed to schedule an appointment to address this recall in the past after several attempts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444657December 22, 2021
ENGINE
Excessive oil consumption burning a quart of oil every thousand miles , have taken it in to Buchanan Kia 119 Railroad ave. Westminster Maryland 21157 for them to run test and it has a recall for this issue and has not been fixed , they tell us that it is normal for a car to use a quart of oil every thousand miles ,being taken in on 7/21/21 ,9/09/21,10/04/21 ,for them to run test and they say it is normal . we have been complaining about this issue back at 60k. They do not fix the issue and there is a recall for this .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444675December 22, 2021
ENGINE, ENGINE AND ENGINE COOLING
The contact's daughter owns a 2015 Kia Soul. The contact stated that while his daughter was driving at 30 MPH, the engine oil warning light illuminated, and she heard abnormal sounds coming from the engine. The contact stated that as the vehicle began to stall, his daughter veered to the side of the road and parked the vehicle. The vehicle was towed to the dealer who diagnosed the vehicle but did not inform the contact of the diagnostic result. The dealer advised the contact that they could not repair the vehicle as he had failed to complete the recall repair of NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling). The manufacturer was notified of the failure and informed the contact that they would follow up with the dealer and assist with the repair of the vehicle. The contact stated that the vehicle had been at the dealer since July 12th. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was awaiting a call back from the manufacturer. The vehicle was not repaired. The approximate failure mileage was 99,600. Parts distribution disconnect. Car is still at the dealer hickory hollow Kia in Tennessee as of March 15 it will have been there for 8 months Kia says parts still on back order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444558December 21, 2021
UNKNOWN OR OTHER
I was driving on the highway when my car started to fill with smoke and stopped accelerating. Shortly after getting out the car started to become engulfed in flames. I believe it had something to do with the engine because that’s where the fire started before it began to spread. My safety was put at risk bc had I not gotten out of the car I could’ve been severely burned or even died. I had to stand in the middle of the highway while cars were flying past me and could’ve easily gotten hit. Kia has not yet determined the cause of the fire. I didn’t have any warning lamps before the fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11444602December 21, 2021
ENGINE, VEHICLE SPEED CONTROL
The contact owns a 2016 Kia Soul. The contact stated that the check engine warning light was illuminated. The vehicle went into limp mode with reduced speed. The contact stated that while driving approximately 73 MPH the vehicle decelerated to 43 MPH. The vehicle lost power and shut off. The vehicle was taken to the local dealer where an oil change was performed. The vehicle was not diagnosed or repaired. The contact stated that the failure recurred. The vehicle was taken to another local dealer; Kia Country of Charleston (2361 Savannah Hwy, Charleston, SC 29414, (843)573-2300) where the code was reset. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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