Kia Soul Complaints

5,626 consumer complaints on file.

#11448583January 24, 2022
ENGINE
The contact owns a 2020 Kia Soul. The contact stated while driving approximately 25 MPH, the vehicle stalled while the oil change, battery, and check engine warning lights illuminated intermittently. The vehicle was taken to dealer where it was diagnosed that the ECM computer upgrade was needed. Additionally, NHTSA Campaign Number: 21V259000 (Engine) needed to be completed. The vehicle was repaired however, the failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 160,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448530January 23, 2022
POWER TRAIN
Brought car to dealer because of recall SC176 and engine making noise. Which kia refuse to honor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448545January 23, 2022
UNKNOWN OR OTHER
I’m not sure what system failed and yes my car is available for inspection. My safety was severely put at risk because something started to let smoke fill the cab of my car and it was so bad that I had to roll all the windows down which still I could barely breath. My hands went purple as well as my arms. I felt very sick and weird. No one has looked at my car but I have an appointment on the 2nd of feb. 2022. There wAs a check engine light on and I took it to Kia and they said it was throwing a partial code for the emissions something.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11448272January 20, 2022
ENGINE, UNKNOWN OR OTHER
The contact owns a 2015 Kia Soul. The contact stated while driving approximately 20 MPH, the engine hesitated and emitted smoke from the tailpipe. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was not diagnosed. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V750000 (Engine) however, the VIN was not included. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447995January 19, 2022
UNKNOWN OR OTHER
I am receiving no alerts from the computer in my vehicle warning me of a malfunction. It is available for inspection upon request. I am having issues accelerating after stopping at any light. As soon as the vehicle gets in 1st gear, a plume of smoke comes out of my exhaust. Five quarts of oil lasts the vehicle for only two days. I have had to replace multiple gas caps and PCV Valves. Lokey KIA claims it did the SC200 test on my vehicle and passed. I have had this issue since before the inspection. Now resulting in my car being a fire hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447889January 18, 2022
UNKNOWN OR OTHER
There is an on going issue about the cold start. The light went off twice and came back on. It is still the same code. The code is P050A.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447948January 18, 2022
ENGINE
Lack of power and would not go above 60 on highway. KIA of Des Moines says oil consumption and oil everywhere and that Catalytic converter clogged which made the piston rings blow out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447800January 17, 2022
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
Follow up to complaint number 11446088 submitted on 1/3/2022 Car was taken to dealership on 12/18/2021 for check engine light with code P1326 and car entered a limp home mode that limited engine RPMs to 1800-2000 RPM. I received a call from dealership on 1/12/2022 informing me that car was ready for pickup. Picked up car on 1/13/2022, where invoice says the following: "77240 p1326 DTC 39250fln/39250rq0 check engine light on arrival, trouble code p1326. bearing clearance test was not able to be performed due to no tsb opened yet for this year make and model. opened a pwa case performed compression and leak down test passed . performed few test tech line required and came to a conclusion that engine replacement is not approved, knock sensor was approved under warranty vehicle will be shipped with no dcts over 2 drive cycles of 10 miles" Two notes: (1) it appears that the manufacturer informed dealership that it would not approve replacing the engine, despite the engine being under warranty, because no recall has yet been issued on the 2018 model year. (2) the dealership say they performed 2 drive cycles, each of at least 10 miles. This was not done, as shown on the mileage in/out readings on the attached invoice (see attached document, "06 - 2022-01-12 - Kia Carson - Invoice"). Attached are 8 documents for all the documents I have related to this problem: (1) NHTSA - Vehicle Complaint - 11446088 - 2022-01-03 (2) Kia Product Improvement Campaign Letter - 2021-11-16 (3) 01 - 2021-12-04 - Kia Carson - Workorder (4) 02 - 2021-12-04 - Kia Carson - Invoice (5) 03 - 2021-12-07 - Kia Carson - Workorder (6) 04 - 2021-12-07 - Kia Carson - Invoice (7) 05 - 2021-12-18 - Kia Carson - Workorder (8) 06 - 2022-01-12 - Kia Carson - Invoice Answers to questions above: (1) not available for inspection. I no longer possess vehicle (2) see complaint 11446088 (3) dealer confirmed problem, see 2022-01-12 invoice (4) yes, see 2022-01-12 invoice (5) see complaint 11446088
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447686January 16, 2022
ENGINE, FUEL/PROPULSION SYSTEM
Now when I just went to check my engine oil it smelled of gas and was starting to get pretty low. I just checked it 2 weeks ago and it Was fine. No one has ever inspected the vehicle and yes it is very available for inspection. Still my fuel consumption is terrible and now my oil is low low with a gas smell to it. No warning lights have ever came on and it seems to drive fine.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11447695January 16, 2022
ENGINE, FUEL/PROPULSION SYSTEM
While driving at 15-20 mph, the engine started knocking loudly, smoked a little and died. There were NO warning lights or messages. There were NO previous symptoms, the car had been running fine and the oil and water had been checked 3 days prior. My car had never leaked or burned oil. I was able to restart it, the knocking was very loud. I was a couple miles from home so I slowly drove it home stopping 3-4 times to allow it to cool. At home I checked the oil and all had drained out except what was still dripping out underneath. A mechanic friend added oil and started it, it still knocked loudly and he thought a rod and/or rod bearing were bad. I parked it not knowing what to do yet. A little over 2 months later I was notified of recall 20V750, SC200. This was during covid. Between end of Jan 2021 (when notified) and Nov 2021, I had been quarantined 4 times and had lost my job so I couldn't afford to tow to the dealer. When I did, Nov 22,21 the dealer would not honor the recall because an update on the KSDS on the ECU was not done. The recall letter said they would do the update and repairs. I researched all letters from Kia to their dealers, other owners and NHTSA. THERE ARE NO RESTRICTIONS or conditions regarding this. ALL information states the update will be done with recall repairs, there is no time limit given (other than an offer to recieve a free Visa with update that expired 11-15-21), and suggests to do it asap. Even letters to dealer had 2 Q&A letters, each had a question if there were any restrictions on owners, the answer is no on both letters. There are NO restrictions regarding the updated ECU, the warrenty, or condition of the car. Kia DOES give the dealers instructions for cars that are towed in, if stored, if they start, if they crank. Each of these INCLUDE updating the KSDS, again making the excuse I was given false. There was NO reason the update could not be done and my car repaired PER KIA'S instructions to dealers and recall owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447571January 15, 2022
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
The car lost power suddenly while I was on highway I had a semi truck almost hit me it's the second time it's happened and I had to replace catalytic converter twice and I just got it back from Kia dealership in hurst tx it's still making the ticking noise I heard after they replaced the catylic converter the first time they also didn't look into finding out why my Kia soul is using so much oil it burns up fast like in three days from an oil change I'm almost out completely I feel like I would like it if you guys could give me a more reliable car I have a child and I can't keep losing all power while on the highway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447609January 15, 2022
FUEL/PROPULSION SYSTEM, ENGINE
After reading in my instructions Manuel about what might be causing my fuel consumption to be way to high I learned that the gas cap was suppose to click which it has not since we got the vehicle in December of 2021so I went and bought a gas cap and now it clicks like it’s suppose to. My fuel consumption is way to high right now I have filled this car up with gas so many more times then any other vehicle I have owned. When I put fuel in you can smell the fuel for the next two days and every now and again you get a whiff of engine coolant smell and a burning smell I’m not sure what the burning smell is because I’ve never smelled it before. Yes the vehicle is available for inspection. No one has inspected it still since my last complaint. And no there has been not a single warning light.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11447616January 15, 2022
ENGINE
Kia started knocking loudly and then seized while driving turnpike. Car had to be pushed off road. Unable to restart. It had blown a rod. Oil was dry but had not appeared to be leaking prior and no warning lights were on before failure. Now needs new engine but is not in any current recalls thought the engine seems to have been recalled in other models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447464January 14, 2022
ENGINE
The contact's daughter-in-law owns a 2018 Kia Soul. The contact stated that while her husband was driving at an undisclosed speed, the vehicle lost motive power. The oil warning light illuminated, and the contact's husband poured oil into the oil reservoir. The vehicle was towed to the contact's daughter-in-law's residence. An unknown dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was diagnosed by two independent mechanics with engine damage and connecting rod failure, which punctured the engine block. The engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that they had issued a Product Improvement Campaign for the engine in November 2020; however, they did not have the contact's daughter-in-law's address. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447348January 13, 2022
ENGINE, POWER TRAIN
My engine blew it just hit 80,000 miles on the dot and since I’m purchasing it threw Freedom Chevrolet Buick gmc by Ed Morse and not Kia directly my car cannot get fixed! I still owe a pretty penny and now I have no way of fixing when other Kia’s have had the same issue with engine blowing I just would like my car fixed. My safety and my kids what put in danger when it decided to do this On a busy road!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447369January 13, 2022
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2012 Kia Soul. The contact received a notification for NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the contact was advised by the dealer that her vehicle could not be repaired at the moment. The contact stated that she had been waiting to receive an appointment date to have the vehicle repaired for over a year. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447400January 13, 2022
ENGINE
DRIVING DOWN HIGHWAY OTHER MOTORIST FLAGGED ME DOWN TO TELL ME i HAD A FIRE UNDER NEATH, FIRE DEPT WAS CALLED TO PUT OUT. TOWED TO AUTOMOTIVE SHOP WHERE THEY SAID THEY PUT ON SCAN TOOL TO PULL CODE CODE SHOWS SIGNS OF JUMPED TIMING, PUT UP ON HOIST AND FOUND ROD HAD BENT AND PUT HOLE IN ENGINE. NO WARNING LIGHTS CAME ON
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11447181January 12, 2022
ENGINE
The contact owns a 2014 Kia Soul. The contact stated that the oil warning light was illuminated after an oil change. Upon inspection, the contact noticed there was no oil in the oil reservoir. The vehicle was taken to the dealer, where various unknown tests were performed. The dealer diagnosed that the vehicle was consuming an excessive amount of oil, which caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 60,000. The consumer took the vehicle to Kia of Cherry Hill, NJ, who stated the engine could seize at anytime even though with the car having regular oil changes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447211January 12, 2022
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:FLUID, UNKNOWN OR OTHER
The brake hosed per the dealer rusted out at the connection to the brakes and leaked all the brake fluid. Clearly in my mind this is a safety hazard as the car could not be safely driven. I am uncertain as to any other details
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447251January 12, 2022
ENGINE
FROM: [XXX]January 12, 2022 [XXX] Administrator, National Highway Traffic Safety Administration www.safecar.gov Re: 2015 KIA SOUL Recall Consumer Complaint Recall Did Nothing to Remedy Oil Burning Problem Recall Letter Dated 1/25/21 Recall Number - 20V750 VIN - [XXX] Dealership Handling Recall on 1/3/22: Smail Kia 5094 US-30 Greensburg, PA 15601 724-471-5045 BACKGROUND: Car problems can be very devastating to senior citizens like us so it's a harsher impact on us when a dealership serves simply as a protective agent of the corporation it serves. As such, at KIA of Greensburg, PA we recently experienced, firsthand, the dealership protecting the corporation ahead of responsible consumers like us who have spent much money over the years diligently maintaining our 2015 KIA SOUL automobile to preserve it as long as possible. Despite timely oil changes throughout its life, the vehicle is now consuming oil. PROBLEM: [XXX] noticed a knocking sound in the engine of our 2015 KIA SOUL about 150 miles before our next scheduled oil change of December, 2021 at 111,000 miles. We have diligently changed our oil every 3,000 miles since the day we bought our 2015 KIA Soul brand new at Fette Ford of Clifton, NJ in December, 2014. Also, we have been diligently using quality synthetic oil for the past two years changing the oil whenever due. Our mechanic checked the knocking noise that [XXX] recently noticed in the engine before our scheduled oil change in December, 2021 and he discovered, for the very first time that he ever serviced our vehicle in over two years, that the engine was down two quarts of oil! He then did a very thorough inspection for oil leaks. None were detected. This oil consumption problem went unnoticed because it never manifested itself previously until December 2021. At the end of the last week in December of 2021, I contacted th INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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