Kia Soul Complaints

5,626 consumer complaints on file.

#11472884July 8, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2016 Kia Soul. The contact stated while driving approximately 30 MPH going up a hill and depressing the accelerator pedal, the vehicle started to jerk and lurch forward. The contact stated that the check engine warning light was illuminated. The contact had driven the vehicle to a local dealer and diagnosed; however, the failure could not be duplicated. The contact stated that the failure was recurring. The contact had the vehicle towed to a dealer for a second appointment. The dealer diagnosed that the catalytic converter needed to be replaced. The vehicle was repaired however, the contact stated that failure reoccurred and the vehicle had to be towed a second time to the dealer. The dealer diagnosed that debris from the engine had entered the catalytic converter and determined that the converter needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 104,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472726July 7, 2022
ENGINE
The contact owns a 2015 Kia Soul. The contact stated that while he was performing an oil change, he noticed that the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The dealer informed the contact that the vehicle was not covered under warranty due to him being the second owner. The manufacturer was not made aware of the failure. The failure mileage was 60,799.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472831July 7, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
There was no warning! Kia does not inform their customers that there is no security system on the car. The back doors do not alarm when opened and ignition can be bypassed in seconds many cars are stolen and they have not alerted customers to the problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472468July 6, 2022
ENGINE
On the freeway the engine began knocking and died very shortly afterwards. Vehicle had been well maintained and there were no warning lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472487July 6, 2022
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2016 Kia Soul. The contact stated while driving approximately 35 MPH, the vehicle inadvertently shifted into limp mode. The contact stated that the engine was knocking. The vehicle was taken to the local dealer where it was diagnosed and determined that the catalytic convertor needed to be replaced. The vehicle was not repaired. The vehicle was towed to the residence. The contact's son noticed metal shavings in the engine oil. The manufacturer was notified of the failure and informed the contact that she had failed to complete the product campaign program. No additional assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The failure mileage was approximately 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472573July 6, 2022
ENGINE
Kia was supposed to send me recall notifications. However I am the second owner of the car and kia told me on the phone that they sent my recall notifications to the original owner. I currently have unprepared recalls on my car. I made an appointment with a dealership and they had a 2 month waiting list to get my car serviced. While waiting for that 2 months to go by, while driving on the highway at 65 mph, my engine seized due to one of their recalls. I almost crashed because of that. Now I'm trying to get my engine repaired due to a manufacturers defect and kia is refusing to fix it. I have exhausted all other options and don't know what to do. But this is definitely a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472625July 6, 2022
ENGINE
My name is [XXX], I own Kia Soul 2018 and I took my vehicle for an airbag recall and an ECU Update as part of a product improvement on May 7th of 2022. When I took the car out of the dealership store and I was on the freeway, the engine light turned on and the car wasn’t speeding more than 40mi/h. This happened two times, I was driving under the average speed of a freeway with no means to surpass other vehicles and get the freeway exits safety. On the third time this happened, the dealership said they would need to inspect the car and probably ask for an engine replacement. The product improvement activated the P1326 code, this happens when the Knock Sensor Detection System (KSDS) detects vibrations indicating the onset of excessive connecting rod bearing wear. If vibrations caused by bearing wear start to occur, the Malfunction Indicator Lamp (MIL) will blink continuously, and the vehicle will be placed in Limp Home Mode. This was exactly what happened with my car. I sent all the invoices and bank statements to Kia to prove that I was regularly changing the car oil and giving the proper maintenance. Kia sent a letter for costumers that own Kia Soul where they guarantee that vehicles who passed through this product improvement and had the KSDS activate would have the warranty extended for 150,000 miles. However, even though the own dealership said that the noise sounds like a rod bearing Kia denied extending my warranty. It has been two months since I don’t have a car to go to work and neither Kia nor the dealership gave me any assistance on this. Every time that I call Kia, I spend an average of 40 minutes just waiting for someone to help me. My vehicle is 2018 and has 90.000 miles and it is already needing an engine replacement that Kia denies covering under the warranty even though the car shows all the signs that it has a rod bearing failure. What was supposed to be an improvement turned out in a huge injury for me. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 55
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472332July 5, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2016 Kia Soul. The contact stated that while driving at undisclosed speeds, there was smoke detected and the vehicle was making an abnormal popping sound. There were no warning lights illuminated. The vehicle was towed to an independent mechanic who informed him that the engine needed to be replaced. The vehicle was towed to the local dealer who informed the contact that the vehicle was not covered under the extended warranty. The vehicle was not diagnosed or repaired. The vehicle was towed to another independent mechanic where the engine was replaced. The manufacturer was notified; however, no additional assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling). The failure mileage was approximately 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472344July 5, 2022
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2012 Kia Soul. The contact stated that while his daughter was driving at unknown speed, the check engine warning light appeared illuminated. Shortly after the light illuminated, the vehicle stalled. The vehicle was towed to an independent mechanic who discovered that the vehicle was low on oil; however, there was no evidence of an oil leak. Oil was added, however, the vehicle failed to restart. The mechanic then diagnosed the vehicle with engine failure. The vehicle was then towed to the dealer where they confirmed the engine failure. Upon investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) which he linked to the failure. The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472376July 5, 2022
ENGINE
While I was driving the vehicle shut off and stopped, leaving me in the middle of the road in heavy traffic. I then received a recall from kia that the engine would do just that. I had the vehicle towed to the dealership and both them and the manufacturer have told me they refuse to fix the recall. The check engine light came on and was blinking the day the car broke down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472441July 5, 2022
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2016 Kia Soul. The contact stated that while driving at approximately 40 MPH, the vehicle would shake and then loose power and slow down. The contact stated no warning light was illuminated. The contact pulled of the roadway and turned the vehicle off and waited 20 minutes to restart the vehicle. The failure was recurring and the vehicle would hesitate while getting up to normal speeds. The contact stated while depressing the accelerator pedal the vehicle failed to respond as needed. The vehicle was taken to the local dealer who diagnosed that the catalytic convertor was damaged and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 17V608000 (Engine, Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472448July 5, 2022
STEERING
Steering coupler bad Looked online and the noise my car is making When I go back-and-forth with the steering wheel when the car is turned on but I’m not driving ! Makes a clicking noise it also make that noise when I’m driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472179July 3, 2022
SERVICE BRAKES
When braking, the car tends to push forward resulting in a hard brake. I’m unable to use Apps like “DRIVEWISE “. It records as a “ HARD BRAKE “, I have to start braking way in advance to prevent such incident. This happens all the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472211July 3, 2022
ENGINE
My 2015 Kia Soul had a massive engine failure at 80 thousand miles, and the engine is damaged beyond repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472161July 2, 2022
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
1. The Oil light came on and I thought I just needed an oil change. I was driving when my car started making a knocking noise. I called 4 KIA Dealerships to explain my situation and they all kept trying to push me off on the other, until one of them was finally able to get me an appointment at the other location in Longwood, Fl. Long story short they told me that there were a few recalls on my car and they could be fixed, only to find out later they could not fix my car due to another recall not being done on the car, even though the recall notice that they sent me was said they are to fix Catalytic Converter Protection logic in the Engine Control Unit, and if Necessary Replace the Catalytic Converter and/or Engine at NOT COST TO ME. Yet KIA Dealership called me back to tell me they couldn't fix it and I must speak with the manufacturer of KIA to ask them to fix it only for them to say they would give me a case number and call me back, ONLY NOT to call me back and then the person who said he'd be fixing my car kept giving me the run around and then told me he would speak with the regional manager of KIA and they could possibly GIFT me an ENGINE, for my car. Like how odes that make since. They can GIFT ME AN ENGINE, but they can't fix my car like it states in the letter they sent me. It clearly states my car can stall (which it did) and cause an accident, catch fire or combust due to the recall issues. No matter what was said it's like KIA Dealership was trying to BLAME ME FOR THE ISSUES WITH MY CAR WHEN THEY SENT ME A NOTICE AND THEY TOLD ME ABOUT THE RECALLS WHEN MY SON BROUGHT THE CAR TO THEM. I screen shot all the conversations sent to me via text and chat. LIES AFTER LIES FROM THE KIA DEALERSHIPS so disappointing. My car has been at the dealership for almost 2wks and nothing has been done. They want ME to pay $6,720 for a new/ENGINE replacement when they are supposed to fix it for free regardless the issues and warranty! No one has contacted me for days now!????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472004July 1, 2022
UNKNOWN OR OTHER
The contact owns a 2016 Kia Soul. The contact stated while driving at 35 MPH, when he heard an abnormal sound coming from the vehicle. When the contact arrived at home the vehicle shut down and would not restart. The battery was replaced but the failure reoccurred again. The vehicle was not diagnosed. The dealer or the manufacturer was not contacted. The failure mileage was 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472030July 1, 2022
ENGINE, UNKNOWN OR OTHER
Coming home from town our 2016 Kia Soul lost power. The engine light came on flashing then we could not accelerate the gas pedal. It would not go over 55 mph even if I had the pedal to the floor. I checked recall and it says none. I was reading the other complaints from Kia owners. They are having the same issue. It should be a recall. This needs investigated. We’ve only had ours since May 2022. Kia needs to make this right. I know I probably won’t buy another Kia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471803June 30, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Soul. The contact stated while her mother was driving 35 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was not drivable. The vehicle was towed to an independent mechanic who associated the failure with NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling) however, the VIN was not included. The vehicle was not repaired. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the catalytic converter to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471866June 30, 2022
ENGINE
I was driving on Interstate 64.im Norfolk when the car started to smoke, I just made to the side of the road and my car turned off. My dad told me that I he had the same thing happen to him on his 2011 optima his car turned off on the road. Kia had a recall on Kia optima engines. I spoke to another person that has a sol the same thing happened to them and there car only had 70,000 miles. Kia has put bad dangerous engines in there cars.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11471928June 30, 2022
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2012 Kia Soul. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. Additionally, the vehicle would not properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local dealer and repaired under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, after retrieving the vehicle, the failure was still present. The cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The failure mileage was 127,378.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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