Kia Sorento Complaints

10,397 consumer complaints on file.

#11637622January 22, 2025
ENGINE
Coolant and oil are mixing. Coolant was over flowing from the reservoir. High oil consumption. Oil was just topped off about 1000 miles ago and is very low on the dipstick now. Coolant mixing with oil seems like the issue the 2016-17 3.3 V6s are experiencing with the stripped head bolts. HEAD GASKET/ENGINE FAILURE is imminent. Extend the warranty to all 3.3 liters not just 2016 and 2017 (15 years/180,000).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637251January 21, 2025
ELECTRICAL SYSTEM, ENGINE
On [XXX] we were driving the Kia at slow speed due to snow on the road when a warning light came on which we think said hybrid vehicle failure pull over. The car stopped and the traffic lane with the engine off. The car would not start and we were exposed to traffic. Fortunately, we were on a country road at the time about a mile from our house and we were not struck by following vehicle when the car shut off and stopped in the traffic lane. If we had been on a beltway with 60 or 65 mph traffic obviously the result would’ve been quite different. Because I felt the vehicle was not safe to drive. I had it towed to the Kia dealer in Salisbury Pocahontas Kia, who have not been able to duplicate the problem and have also not been able to tell us what was wrong with the Kia to cause this problem in the first place. Unless there is a clear reason why this happened And it can be fixed then we have no reason to believe this would not happen again and endanger our safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636996January 20, 2025
EXTERIOR LIGHTING
1) The headlights went out along with the rear taillights. 2) Could have caused a crash. 3) No. 4)No. 5) No. Someone had to tell me the break lights were out and then we noticed that the headlights were also out as well. We notified the kia dealership of the problems and were told that a diagnostic of the problem would cost $150 plus repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637167January 20, 2025
ENGINE
I was driving my Car when it stalled the police helped me to get my car towed to my home I then had it towed to Gilbert Az Kia Dealership where it is now and waiting for Kia to approve Engine Replacement
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637196January 20, 2025
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Had the engine replaced before and it blew up again and the Kia dealer said the ignition wasn’t recalled after they said it was a fire hazzard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636857January 19, 2025
SERVICE BRAKES
I was approaching a stoplight, applying my brakes ahead of time, got down around 45 mph and then the brakes locked up suddenly and took me across the road into a guardrail. Thankfully no other car was involved. The speed limit is 55 mph on that road and I was still a ways away from the stoplight. I was never notified of the recalls on the vehicle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11636915January 19, 2025
STRUCTURE:BODY
The Sorento is coated with a "Snow White Pearl" paint that started delaminating rapidly. I took it to the dealership at first for a pen touch up, but it started chipping and peeling exponentially quicker lately. This is a serious issue as the paint is the only protector of the body from rust and wear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636937January 19, 2025
STRUCTURE:BODY
There is delamination of the snow pearl white paint. It has been reported and noted at the Kia dealership. Starting on the hood and passenger driver side door. It is literally falling off after a bubble formed under the paint. Kia has pictures of this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636749January 18, 2025
ENGINE
Oil consumption, car seizes,loses power and stalls when at 65 to 70 mph on highway,almost caused two accidents in which i was able to avoid, both times my children were in the vehicle.spoke with kia as well and they stated they were unable to help with this issue and only suggested us to go to a dealership.We have taken the car to the dealership and to auto shop 3 times in the past 6 months no resolve.Just got an oil change again and did oil consumption test (result was .8 oil burned at 1,000 miles) ,now 2 weeks later no oil in car as oil light came on after it was filled back up at the oil consumption test ,engine is faulty and burns oil at alarming rates.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636639January 17, 2025
ELECTRICAL SYSTEM
The day after I purchased the brand new vehicle the infotainment screen began displaying “No Camera Signal Received. Please try again later “. This would occur about 50% of the time I put it in reverse. I returned to the dealership I purchased from and showed a photo of the message. The technician was unable to duplicate the issue and I was told I could leave the vehicle for a few days for a diagnostic but I was not able to leave it that day so I left. I contacted the dealership closest to my home and scheduled an appointment. Before the appointment date the instrument panel began malfunctioning going from a red screen to green then black then normal. During those times it could not display the speed or any warnings. Also by this time I received a diagnostic warning from my Kia Connect app regarding the front camera system issue FRCMR C2A2397. At the closer dealer I showed a photo and video of the malfunctions and the No Camera signal was displaying when the worker took in the vehicle. As of now the vehicle is still in the shop on day 12. The technician was able to duplicate the problem and a part has been ordered and received and may be installed next week. I have attached below a photo of the camera signal screen and only screenshots of the instrument panel video since the video was too large to send.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636269January 16, 2025
AIR BAGS, UNKNOWN OR OTHER
A crack on my dashboard by the airbag above glove box. I use a windshield screen and armor all it to protect it I’m afraid if there’s an accident the airbag will not work as designed and it could cause injury or death Kia said after 5 years it’s normal wear and tear I bought car new oct 2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636283January 16, 2025
POWER TRAIN, ELECTRICAL SYSTEM
I am financing a 2016 Kia Sorrento from the Burns Ford of York by here pay here of South Carolina I had the car for less than two weeks and the car would not go in park and sometimes it would not come out of park . I am trying to find all recalls that have been fixed on the car before vin# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636300January 16, 2025
ENGINE
Failed engine - piston rings broke randomly while driving down the road. Fourth cylinder not holding any compression. Not even 100k miles on the vehicle. Mechanic stated there was no contributing factors to the engine failing. No warnings and/or engine lights that something was wrong with the vehicle. One minute it was running fine, then the next minute it wasn't. Car is unrepairable without putting an entirely new engine in it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636061January 15, 2025
ENGINE
The contact owns a 2011 Kia Sorento. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, and unknown recall repairs were performed; however, the failure persisted. The contact stated while driving approximately 35 MPH and pulling into a gas station, the vehicle stalled and rolled next to a gas station pump. The check engine warning light was illuminated. The vehicle failed to restart and was towed to Firestone, where an unknown diagnosis was provided. The vehicle was then towed to the dealer, where it was diagnosed and determined that the long block, the head gasket, and the bolts needed to be replaced. Additionally, the dealer informed the contact that the brake fluid needed to be flushed and refilled. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 230,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636188January 15, 2025
SERVICE BRAKES, BACK OVER PREVENTION: WARNINGS
My grandchildren and I were on our way to the Dentist, I stopped at a store, put the vehicle in park while waiting on my grandson to come out of the store. Then I proceeded to try to put the gear shift in drive but it was stuck in park. I could not remove the gear shift out of park. I was scared and so was my grandchildren.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635995January 14, 2025
VISIBILITY/WIPER
My wife was driving down the highway (XXX) after dropping our daughter off at school. The closest car was approximately 10 cars ahead of her and there were no vehicles behind her. The outside temperature was about 48 degrees, the A/C was set to about 70 degrees. She was driving about 70mph. My wife described the sound to be what she thought was a shotgun blast above her head followed by wind noise like if the sunroof had opened. She looked in the rear-view mirror and observed glass flying behind the car, and what sounded like glass continuously falling on to the cloth for the retractable headliner. When she arrived home I took pictures of the sun roof and noticed that the glass appeared to be pushed upwards (away from the car) as if the glass had been over-pressurized and "popped". By the looks of the glass it appeared as though something massive had been thrown from the inside of the car through the sun roof (although not possible as my wife is small and the retractable headliner was closed). My two youngest kids were in the car with my wife and if the headliner would have been retracted they 100%, without a doubt in my mind, would have been injured by the blow back of the glass "exploding". For context I am an Aviation Electricians mate in the Navy and it looked the exact same as when we have had windows on our Aircraft fail and they have blown outwards. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635755January 13, 2025
SERVICE BRAKES, HYDRAULIC
The contact owned a 2012 Kia Sorento. The contact stated that while the vehicle was parked and unoccupied, she was informed by an individual if she was the owner of the vehicle since it was smoking and caught on fire. Prior to the fire, unknown warning lights would illuminate and un-illuminated intermittently. The Fire Department was on the scene and extinguished the fire. The vehicle was towed to an impound lot and then towed by the insurance company. The vehicle was deemed a total loss by the insurance company. The local dealer was contacted; however, the vehicle was not repaired due to the VIN not being included in a recall at the time the failure occurred. The contact received NHTSA Campaign Number: 23V652000 (SERVICE BRAKES, HYDRAULIC) after the vehicle caught fire and was destroyed. The manufacturer was not made aware of the failure. The failure mileage was approximately 142,739.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11635489January 12, 2025
UNKNOWN OR OTHER
I have a 2014 Kia Sorento 4DR LX AWD with snow white pearl exterior paint. I bought the vehicle new with 91miles on it from the dealership in Mentor Ohio. The vehicle has always been in my garage when not driving. Just before Christmas I noticed a small (dime size) piece of paint missing from my drivers side pillar then a few days later on the passenger side pillar almost half the paint was gone! I took my car to the dealership and they told me that they were going to log the complaint and took my VIN and said it was probably from a stone chip in the paint? What? A stone chip does not cause almost all of the paint to flake off???? I worked at a car dealership in the Service Department for years and this is not from a stone chip - its a paint defect. I'm not sure if this letter will do anything but just wanted my paint problem noted as I've seen many other complaints about the same issue. Thank you [XXX] , OH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635431January 11, 2025
UNKNOWN OR OTHER
Paint delaminating in multiple areas on the vehicle Both risers, hood and roof
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635440January 11, 2025
ENGINE
Vehicle up to date on oil changes. Driving down interstate and vehicle just stopped without warning. Message to contact a dealer popped up. When diagnostic put on vehicle shows camshaft and crankshaft bad. No oil on dipstick AT ALL. Oil light never came on showing low. Never seen oil in garage so no leaks. Sensors showing misfire were changed along with spark plugs and coil packs. Codes never cleared. Car is not drivable but has been well maintained and up to date on everything. After researching I have seen multiple pages and pages of the same exact complaint on same exact vehicle. There is a recall for certain 2017 kia Sorento 3.3L V6 engines but shows mine is not affected although my vehicle is the exact same as the recall and having exact same issue as the recall. I would like this looked into and a explanation for the engine issue with help on fixing it through Kia. This is a good vehicle never gave ANY issues at all, nor gave any warnings on the issue that caused it to stop running.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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