Kia Sorento Complaints

10,397 consumer complaints on file.

#10439949December 14, 2011
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING 5 MPH. THE VEHICLE WAS JUMP STARTED THE FOLLOWING DAY AND TAKEN TO AN AUTHORIZED DEALER. THE THROTTLE WAS REPLACED. THE FAILURE HAD SINCE RECURRED ON AN INTERMITTENT BASIS WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT ALSO STATED THAT THE ALARM SYSTEM WOULD INADVERTENTLY SOUND. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WOULD EXPERIENCE DIFFICULTY STARTING. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THEY WERE UNABLE TO DIAGNOSE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 8,990.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439116December 9, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT AFTER DRIVING 2 MPH OVER A DITCH, THE VEHICLE FAILED TO ACCELERATE PROPERLY. THE CONTACT ALSO STATED PRIOR TO THE FAILURE THE TRANSMISSION WAS REPLACED BY THE DEALER. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO ADDRESS THE CURRENT FAILURE. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 14,980.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439153December 9, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 KIA SORENTO. THE CONTACT STATED THAT ALL OF THE INSTRUMENT PANEL LIGHT ILLUMINATED AS THE VEHICLE STALLED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE CRANKSHAFT POSITION SENSOR FAILED AND NEEDED TO BE REPLACED. THE FAILURE AND THE CURRENT MILEAGE WAS 110,522. UPDATED 1/29/13 *CN UPDATED 2/6/2013*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439449December 3, 2011
WHEELS, POWER TRAIN, SUSPENSION
VEHICLE IS ONLY 7 YEARS OLD. METAL BRACKET WELDED TO THE REAR AXLE THAT HOLDS THE UPPER CONTROL ARMS HAS COMPLETELY FAILED! THE NORMAL TORQUE FROM THE REAR AXLE HAS BROKEN BOTH BRACKETS HOLDING THE UPPER CONTROL ARM TO THE CARS FRAME. ALL THAT IS HOLDING THE REAR AXLE IN PLACE IS THE LOWER CONTROL ARMS AND THE SWAY BARS. THERE ARE NO WEEP HOLES TO ALLOW WATER TO DRAIN OUT OF THE BRACKET WELDMENT, CAUSING WATER TO FILL THE CUP-LIKE CONDITION CREATED. THIS CONDITION HAS (AN WILL) CAUSE PREMATURE FAILURE OF ALL KIA SORENTO REAR AXLE/UPPER CONTROL ARM CONNECTIONS. WHILE DRIVING THE REAR AXLE COULD BECOME DETACHED FROM THE VEHICLE DUE TO EXCESSIVE STRESS PLACED ON THE REMAINING PARTS. A TYPICAL TRAFFIC MANEUVER COULD CAUSE A CATASTROPHIC FAILURE, AND RENDER THE VEHICLE UNCONTROLABLE, WITH THE LIKELYNESS OF MASSIVE PAIN, INJURY AND DEATH AS A RESULT!!! THIS IS AN EXTREMELY DANGEROUS CONDITION!!! THESE CARS NEED TO BE RECALLED NOW BEFORE SOMEONE IS KILLED!!! PS IF YOU SEE A KIA SORENTO ON THE FREEWAY...STAY AWAY FROM IT FOR YOUR OWN SAFETY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438455December 3, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE A 2011 KIA SORENTO. AFTER ABOUT 6 MONTHS OF OWNING THE VEHICLE MY DRIVER SIDE WINDOW RANDOMLY WOULD STICK WITH THE WINDOW DOWN OR NOT GO DOWN AT ALL. I TOOK IT TO THE KIA STORE EAST IN LOUISVILLE KY AND EACH TIME THEY WOULD SAY "WE COULDN'T FIND ANY PROBLEMS". AFTER THE THIRD TIME (JULY 2011) THEY DECIDE TO REPLACE THE SWITCH. WORKED ABOUT 6 MONTHS. THE PROBLEM HAS STARTED AGAIN. MY HUSBAND TOOK IT IN AND THEY LOOKED AT IT AND NOW SAYS THE MOTOR IS GETTING HOT AND IS PROBABLY DUE TO MY TINT. THE PASSENGER SIDE WINDOW HAS THE SAME TINT ON IT. WHICH WAS MATCHED TO THE MANUFACTURER TINT ON THE BACK WINDOWS. THEY SAY THEY HAVE TO CALL THE NATIONAL TECH SUPPORT TO SEE IF THERE HAS BEEN ANY PROBLEMS IN THE PAST. I HAVE FOUND SEVERAL. I FEEL A LITTLE DISCRIMINATED AGAINST BECAUSE THEY WOULD NOT LOOK DEEPER INTO THE PROBLEM WHEN I CAME IN BUT DID WHEN MY HUSBAND TOOK IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437794November 30, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE VEHICLE SUDDENLY ACCELERATED UPON RESTARTING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON SEVERAL OCCASIONS AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT COULD NOT OFFER ANY ASSISTANCE WITHOUT HAVING A DIAGNOSED FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437690November 29, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I CONSTANTLY HAVE TO CHANGE TAIL LIGHTS AND HEAD LIGHTS ON MY VEHICLE. EVERY 4/5 MONTHS THEY ARE GOING OUT. ALSO THE INTERIOR LIGHT ABOVE IN THE BACK SEATING AREA DOES NOT COME ON WHEN THE DOORS ARE OPEN, ONLY IF MANUALLY PRESSED ON AND OFF. THE LIGHT BEHIND THE PANEL CONTROLLING THE HEAT/AIR TEMPERATURES IS NO LONGER FUNCTIONAL. NO ONE ELSE SEEMS TO CHANGE THEIR LIGHTS AS FREQUENTLY AS I DO, IF AT ALL SINCE THEY'VE HAD THEIR CARS. IT SEEMS TO BE AN ISSUE WITH THE ELECTRICAL SYSTEM. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437215November 24, 2011
POWER TRAIN
MY 2011 KIA SORENTO 2.4 L W/ AUTO TRANNY FWD WAS FIXED ON RECALL ALMOST TWO MONTHS AGO.AFTER DRIVING 26 DAYS I HAD BAD ACCIDENT. FROM MY HOUSE TO WORK I STOPPED AT MCDONALD REST. TO BUY BREAKFAST. I GOT ON, STARTED MY VEHICLE, STEP ON MY BRAKES TO ENGAGE IN REVERSE, THE VEHICLE START SHAKING, REVERSED, SPAN 360 DEGREES, HIT THE RAILINGS AND RAMP OF THE RESTAURANT AND DRIVE FORWARD IN THE MIDDLE OF THE PARKING LOT. IT STOP BECAUSE THE TWO CONTROL ARM/AXLES WERE DAMAGED. I WAS SHAKEN AND IT WAS HARD TO REMEMBER WHAT REALLY HAPPENED WHAT I EXPLAINED WAS THE SAME AS WHAT THE WITNESS SAW WHILE LINING UP ON THE DRIVE THRU TO ORDER HER BREAKFAST. THE WITNESS CAME OVER AND HELPED ME. THE DAMAGED WAS SO EXPENSIVE THAT I HAVE TO FIX THE DAMAGE THRU MY INSURANCE. I HAD THE VEHICLE FIXED BY RELIABLE SHOP NOT BY KIA DEALERSHIP IN ORDER FOR ME TO VERIFY IF THE ACCIDENT WAS THE CAUSE OF THE RECALL REPAIR. I ALMOST FORGOT THAT ON THE EARLY MORNING BEFORE THE ACCIDENT THE VEHICLE REVERSED FROM MY GARAGE @ UNREASONABLE SPEED THAT I HAVE TO CONTROL BY APPLYING THE BRAKES. THE VEHICLE IS DRIVABLE AND I AM STILL WAITING FOR SOME PARTS FROM KIA. DO I HAVE TO NOTIFY KIA WHAT HAPPENED OR WAIT UNTIL THE PROBLEM HAPPEN AGAIN. WHAT IS YOUR ADVISE. AS OF NOW I AM DRIVING THE VEHICLE AND I HAVE PHOBIA EVERYTIME I BACK UP, AT LEAST I AM AWARE WHAT HAPPENED. THANK YOU *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10436918November 23, 2011
SUSPENSION
UPDATE TO COMPLAINT OF 6-2-2010: SINCE MY ORIGINAL FILING, I HAVE HAD A TOTAL OF 5 ALIGNMENTS, 1 STEERING WHEEL STRAIGHTENING, 1 TIGHTENING OF ALIGNMENT SPECS, A FRONT TIRE SWITCH; ALSO 4 NEW TIRES WITH SPIN BALANCE WERE PUT ON THE SUV BY KIA. I HAVE GIVEN UP ON KIA BEING ABLE TO CORRECT THE SUV DRIFTING TO THE RIGHT. THE NEW TIRES DID HELP SOMEWHAT, BUT MOSTLY THEY GAVE IT A BETTER RIDE. TOOK SORENTO IN ON TRANSMISSION RECALL FIX MAY 2011; SEVERAL DAYS LATER THE SUV WOULDN'T SHIFT INTO GEAR AND HAD TO BE TOWED BACK TO DEALER. BRAND NEW TRANSMISSION WAS INSTALLED, AND SUV RUNS BETTER THAN EVER. THE INITIAL PURCHASE OF THIS VEHICLE WAS REALLY A CHALLENGE, BUT THE SORENTO HAS TURNED OUT TO BE A GREAT VEHICLE AND I AM VERY SATISFIED WITH THE DRIVING AND HANDLING. I HAVE HAULED AT LEAST 1,000 POUNDS IN THE BACK AT ONE TIME WITH NO TROUBLE; THIS SUV IS A WORKHORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436703November 22, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2006 KIA SORENTO. WHILE THE VEHICLE WAS PARKED THE CONTACT NOTICED THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE AIR BAG SENSOR ON THE FRONT PASSENGER SIDE SEAT HAD TO BE REPLACED. NHTSA RECALL CAMPAIGN ID NUMBER: 11V473000 (AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE) MAY BE RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VIN WAS NOT INCLUDED IN THE RECALL. THE RECALL ONLY INCLUDED 2007 AND 2008 KIA SORENTOS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436555November 21, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2006 KIA SORENTO. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH WHEN THERE WAS A SUDDEN LOSS OF POWER WITH THE ILLUMINATION OF THE WARNING INDICATORS ON THE INSTRUMENT PANEL. THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE FAILURE WAS CONTRIBUTED TO A DEFECTIVE CRANK SHAFT PULLEY BOLT AND THE ENGINE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 60,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436583November 21, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2006 KIA SORENTO. THE CONTACT STATED THAT ALL THE LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL AS THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS ADVISED THAT THE CRANKSHAFT PULLEY BOLT WAS STRIPPED AND CAUSED THE POWER STEERING BELT TO SPIN ABNORMALLY. THE DEALER ALSO ADVISED THAT THE BOLT COULD NOT BE REPLACED AND THAT THE VEHICLE WOULD NEED A REPLACEMENT ENGINE. THE FAILURE AND THE CURRENT MILEAGE WAS 60,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435357November 12, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN, STEERING
DRIVING ON THE HIGHWAY 230 MILES FROM HOME, 150 MILES FROM MY DESTINATION BRAKE LIGHT AND BATTERY LIGHT CAME ON. PULLED OFF ROAD LOSS OF STEERING POWER. OPENED HOOD AND FOUND BELTS OFF. TOWED TO NEAREST TOWN IN THE MIDDLE OF NOWHERE AND MECHANIC DIAGNOSED THE CRANKSHAFT (HARMONIC BALANCER) BOLT HAD SHEERED OFF AND BROKEN PIECE STILL IN CRANKSHAFT. TOWED TO NEAREST KIA DEALERSHIP 150 MILES AWAY AND WAS TOLD POSSIBLE CRANKSHAFT/ENGINE DAMAGE. COULD NOT DO FURTHER DIAGNOSIS DUE TO WEEKEND (SATURDAY) AND WILL NEED TO STAY IN TOWN UNTIL CAR IS REPAIRED (NO OTHER TRANSPORTATION). NO LOANER CAR OFFERED. THIS IS A DANGEROUS COMMON OCCURRENCE WITH KIA SORENTO OWNERS THAT THE COMPANY SEEMS TO KNOW ABOUT BUT DOES NOT WANT TO ADDRESS OR COVER COST OF REPAIRS. RECALL ON BOLT FOR 2003 MODELS DOES NOT COVER LATER MODELS BUT DANGEROUS SITUATION STILL EXISTS WITH THOSE LATER MODELS. I AM AFRAID TO DRIVE MY CAR AFTER IT IS REPAIRED KNOWING THAT OTHER OWNERS HAVE HAD THIS PROBLEM REOCCUR AND LOSS OF POWER STEERING AT HIGHWAY SPEED IS A DANGEROUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435299November 11, 2011
ENGINE AND ENGINE COOLING
STRIPPED CRANK SHAFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435183November 10, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2008 KIA SORENTO. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG OFF WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS CONTACTED AND A COMPLAINT WAS FILED. THE CONTACT WAS ALSO ADVISED TO TAKE THE VEHICLE TO ANOTHER DEALER FOR A SECOND OPINION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 31,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434824November 8, 2011
ENGINE AND ENGINE COOLING, ELECTRONIC STABILITY CONTROL (ESC)
MY 2008 KIA SORENTO LX LOSES POWER & WILL NOT ACCELERATE TO 60MPH. I FEAR DRIVING MY VEHICLE BECAUSE I WAS ALMOST REAR ENDED ON 2 SEPARATE OCCASIONS BY AN 18-WHEELER DIESEL DUE TO THE FACT THE POWER IS LOST UPON ACCELERATION ATTEMPTS. IN ADDITION TO THE LOSS OF POWER, THE CHECK ENGINE & ESC OFF LIGHTS STAY ILLUMINATED. LIKE MANY OF THE OTHER COMPLAINTS, I HAVE TRIED TURNING MY ENGINE OFF & WAITING 10 MINUTES BEFORE RESTARTING THE ENGINE TO SEE IF THAT CLEARS THE STATUS OF THE LIGHTS BUT HAD LIMITED SUCCESS. THE VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP AT LEAST 3 TIMES, WHILE UNDER WARRANTY, FOR RESOLUTION. THE DEALERSHIP HAS ADVISED THAT CERTAIN SENSORS HAVE BEEN REPLACED AS WELL AS THE GAS PEDAL BUT YET EITHER HAS RESOLVED THE ISSUE. THE DEALERSHIP EVEN WANTED TO CHARGE ME $2800 FOR ONE TRIP & $1800 ON THE NEXT. THIS WAS TOTALLY UNACCEPTABLE & CORPORATE WAS CONTACTED IMMEDIATELY. I AM CURRENTLY WAITING ON A RESPONSE FROM THEM. THE BRAKES ON THIS VEHICLE AS WELL HAVE BEEN AN ISSUE & ARE ANOTHER REASON FOR WHY I FEAR FOR THE SAFETY OF ME & MY PASSENGERS WHEN THIS VEHICLE IS DRIVEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434828November 8, 2011
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
THE FUEL GAUGE NEEDLE DROPS DOWN FROM FULL TO EMPTY AND THE LOW/OUT OF GAS INDICATOR LIGHT COMES ON, BUT GOES OFF AFTER NEEDLE MOVES FROM THE LOW FUEL GAUGE MARKING. THIS MALFUNCTION OF THE FUEL GAS NEEDLE HAPPENS AT NO SPECIFIC TIME INTERVAL OR SPEED RATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434907November 8, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
WE HAVE A CONSTANT PROBLEM WITH HEADLIGHT BULBS. I HAVE TRIED EVERY AVAILABLE BRAND AT LOCAL AUTOMOTIVE STORES FROM THE LEAST EXPENSIVE TO THE MOST EXPENSIVE WITH THE SAME RESULTS. THEY LAST ABOUT 4 MONTHS AT BEST. THERE IS A DEALER AVAILABLE "FIX" WHICH INCLUDES A NEW WIRING HARNESS. KIA WILL NOT FIX THIS AT NO COST. THERE HAS BEEN 4 TIMES IN THE LAST 3 YEARS THAT THE HEADLIGHT HAS FAILED DURING LATE NIGHT DRIVING. I REPLACED THE BLOWN BULB AND WITHIN HOURS THE OPPOSITE SIDE FAILED. HAD BOTH FAILED AT THE SAME TIME IT WOULD BE A SERIOUS PROBLEM. AT THE DEALERSHIP (THREE) THEY SAID "YEA A LOT OF PEOPLE HAVE THIS ISSUE" MY OTHER VEHICLES BULBS LAST ON AVERAGE 5 TIMES LONGER - OR MORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434397November 6, 2011
POWER TRAIN
THE TRANSMISSION WILL NOT SHIFT FROM DRIVE TO REVERSE/PARK AT INTERMITTENT TIMES. THE VEHICLE MUST BE PUT INTO NEUTRAL, TURNED OFF, AND RESTARTED IN ORDER TO SHIFT INTO PARK/REVERSE. THIS HAS OCCURRED ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE NEAREST KIA DEALER. THE SERVICE TEAM STATED THAT THEY COULD NOT RECREATE THE PROBLEM AND DID NOTHING TO CORRECT THE ERROR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434395November 6, 2011
ELECTRICAL SYSTEM, VISIBILITY
THE DRIVER SIDE WINDOW MALFUNCTIONED IN THE DOWN POSITION. IT WILL NOT ROLL UP OR DOWN. THE FUSE WAS CHECKED AND APPEARS TO BE OK. ALL OTHER WINDOWS FUNCTION PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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