Kia Sorento Complaints

10,397 consumer complaints on file.

#10594090May 26, 2014
ENGINE
WIFE DRIVING FROM NY TO CONN, VEHICLE LOSING POWER, EXTREME SHAKING, GRINDING/RATTLE NOISE, ENGINE LIGHT CAME ON, STAYED ON, THEN BLINKING ON AND OFF, VEHICLE REALLY RUNNING BAD AT THIS TIME. FOLLOWING DAY, ENGINE LIGHT STILL ON, NEED TO PUMP GAS PEDDLE TO GET STARTED. IDLE VERY ROUGH. 2012 KIA SORENTO WITH 38;000 MILES. VERY CONCERNED THAT VEHICLE WILL SHUT OFF COMPLETELY, AS IS COMMON PER NUMEROUS COMPLAINTS, AT SPEED ON THE HIGHWAY. WILL BRING TO DEALERSHIP TOMORROW, HOWEVER, HAVE BEEN RESEARCHING KIA SORENTO ENGINE PROBLEMS THIS AFTERNOON AND IT DOES NOT LOOK GOOD. 1) DEALERSHIP TECHS UNABLE TO DUPLICATE PROBLEMS. (COMMON) 2) RECALL TO REPLACE ECM BUT CUSTOMERS NOT NOTIFIED AS DEEMED NOT A SAFETY ISSUE BY KIA. REALLY???? 3) THROTTLE ACTUATOR FAILURE PART OF PROBLEM BUT NOT WIDELY KNOWN BY CONSUMERS.(COMMON) IMPORTANT FOR 2012-TO 2014 OWNERS. NEW YORK HAS LEMON LAWS. IF YOUR VEHICLE IS LESS THAN 2 YEARS OLD OR HAS LESS THAN 18,000 MILES AND YOU HAVE HAD TO TAKE IT BACK FOR REPAIRS SEVERAL TIMES, THERE ARE ATTORNEYS WHO LIVE FOR THIS TYPE OF THING. I AM IN THIS GROUP AND SENT E-MAIL TODAY TO JUST THOSE TYPE OF SHARKS. BE PRO-ACTIVE, NOT RE-ACTIVE. I PLAN ON HAVING PLAN B IN PLACE IF I FIND MYSELF GOING DOWN THE PATH OF "WE DON,T KNOW WHAT IS WRONG, THE COMPUTER SAYS YOUR CAR IS FINE, JUST BECAUSE YOU NEED TO RENT A ROOM AT THE DEALERSHIP BECAUSE YOU ARE THERE SO MUCH DOES NOT MEAN WE DON,T CARE". WHAT WE REALLY MEAN IS WE REALLY DON,T CARE!! REALITY CHECK.. FYI CHECK THIS OUT...........HTTP://ARFC.ORG/COMPLAINTS/2013/KIA/SORENTO/ENGINE/PROBLEM.ASPX PS IN NY DON,T FORGET CLASS ACTION LAW-SUIT THAT IS CURRENTLY GOING ON, DOES NOT COST ANYTHING TO ADD YOUR NAME TO THE LIST OF PLAINTIFFS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593989May 25, 2014
ELECTRICAL SYSTEM
CANNOT READ OR EXTREMELY DIFFICULT TO READ THE SPEEDOMETER IN DAYLIGHT MOST OF THE TIME. WORSE ON BRIGHTER DAYS. MUST TAKE EYES OFF ROAD FOR SEVERAL SECONDS TO FIND NEEDLE TO DETERMINE SPEED. ILLUMINATION IS FINE AT NIGHT OR IN VERY SHADED AREAS (IE GARAGE). SEEMS AS IF INSTRUMENT ILLUMINATION REDUCES BASED ON AMOUNT OF INTERIOR LIGHT, EVEN WITH ILLUMINATION DIAL ON MAX. NOT WEARING SUN GLASSES AND HAVE TRIED MULTIPLE COMBINATIONS OF HEADLIGHT/DTRL IN AN EFFORT TO FIND A WORKABLE SOLUTION. DEALER SERVICE SAYS "WORKING AS DESIGNED". THIS IS A MAJOR SAFETY FLAW AS ONE CANNOT READILY DETERMINE THEIR SPEED WITHOUT TAKING THEIR EYES OFF ROAD FOR TOO LONG A PERIOD OF TIME. IN ITS CURRENT STATE THIS CAR IS UNSAFE TO DRIVE. CAN NOT SEE THE SPEEDO WHEN DRIVING IN DAYLIGHT OR BRIGHTLY LITE AREAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593841May 24, 2014
STEERING
I RECENTLY PURCHASED A KIA SORENTO WITH 38K MILES. WHEN I TEST DROVE THE VEHICLE I NOTICED A DISTINCT PULL IN THE STEERING AND THE VEHICLE WOULD DRIFT IN EITHER DIRECTION. SINCE THE VEHICLE STILL HAS 20K LEFT ON THE KIA WARRANTY I WENT AHEAD WITH THE PURCHASE. I THEN TOOK THE VEHICLE INTO THE KIA DEALERSHIP TO HAVE THEM TROUBLESHOOT THE PROBLEM TO WHICH THEY INFORMED ME THAT THE TIRES WERE UNEVENLY WORN AND THAT THEY SHOULD BE REPLACED. I REPLACED THE TIRES AND THE PROBLEM PERSISTED. I TOOK THE VEHICLE BACK TO THE DEALERSHIP AGAIN WHERE THEY PERFORMED A TSB TO ADDRESS THE DRIFT/PULL ISSUE AND PERFORMED AN ALIGNMENT. THE PROBLEM WAS STILL NOT RESOLVED. I TOOK THE VEHICLE BACK TO ANOTHER DEALERSHIP AND THEY INFORMED ME THAT THEY NOTICED THE VEHICLE PULLING AND RECOMMENDED THAT I GET ANOTHER ALIGNMENT. I STATED THAT I HAD JUST HAD AN ALIGNMENT DONE. SINCE IT WAS MY THIRD TIME TAKING IT IN I HAVE BEEN IN CONTACT WITH A KIA CORPORATE CUSTOMER SERVICE REPRESENTATIVE. SHE HAS BEEN EXTREMELY DISMISSIVE ABOUT THE PROBLEM AND HAS NOT AGREED TO SEND OUT A TECH TO ADDRESS THE PROBLEM. THERE IS A WHOLE FORUM DEDICATED TO THE STEERING PROBLEMS WITH THE 2012 V6 KIA SORENTO AND YET KIA REFUSES TO ACKNOWLEDGE THE PROBLEM. HOPEFULLY ALL THE COMPLAINTS THAT HAVE BEEN REGISTERED WILL PROMPT A CORRECTIVE ACTION FROM KIA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593682May 23, 2014
ELECTRICAL SYSTEM
I HAVE BEEN EXPERIENCING MULTIPLE ISSUES WITH MY 2011 SORENTO NOT STARTING AT ALL OR ONLY STARTING WITH THE FOB IN THE CHARGER SINCE DECEMBER 2013. MORE RECENTLY I HAVE HAD ISSUES WHERE THE VEHICLE WON'T LOCK OR IT LOCKS AND THEN WON'T UNLOCK UNTIL I AM ABLE TO OPEN THE REAR HATCH MANUALLY AND THEN THE FOB WILL UNLOCK THE OTHER DOORS. YESTERDAY I WAS AT A GAS STATION AND MY FUEL DOOR WOULDN'T OPEN (NO CLICKING SOUND OR ANYTHING) UNTIL I STARTED THE CAR WITH THE KEY FOB IN THE CHARGER AND THEN I WAS ABLE TO OPEN THE FUEL DOOR WHILE IT WAS RUNNING. WHEN THE VEHICLE WON'T START WITH THE FOB IN THE CHARGER, I HAVE EITHER HAD TO USE THE "UNOFFICIAL" START METHOD WITH MY FOOT OFF THE BRAKE AND HOLDING IN THE START BUTTON FOR 15 SECONDS OR IF THAT DOESN'T WORK I HAVE HAD TO JUMP START THE BATTERY. MY LOCAL KIA DEALERSHIP TOLD ME THAT I NEEDED TO REPLACE THE CAR BATTERY BUT I REALLY DON'T FEEL THAT IS THE ISSUE BECAUSE THERE ARE SOME DAYS THAT THIS DOESN'T HAPPEN AT ALL. I AM SCARED THAT AT SOME POINT I WILL BE LOCKED OUT OF THE VEHICLE WITH MY CHILDREN INSIDE OR THAT I WILL BE STRANDED SOMEWHERE BECAUSE OF THIS ISSUE. AT THIS POINT I HAVE ONLY ONE WORKING FOB - I TOOK MY CAR IN TO THE DEALER AND EXPLAINED THAT ONE OF THE FOBS WASN'T WORKING BUT THEY TOLD ME (AFTER WORKING ON ALL OF THE RECALLS FOR 7+ HOURS) THAT THE FOB WAS FINE. SO, I DON'T EVEN HAVE A BACKUP KEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593494May 22, 2014
ENGINE
A FEW MONTHS AGO I WAS DRIVING MY DAUGHTER TO HER VOLLEYBALL PRACTICE AND UPON LEAVING THE PARKING LOT AND DRIVING INTO THE STREET I LOST ALL POWER AND CONTROL OF MY CAR INCLUDING MY POWER STEERING ETC. I ALMOST CRASHED THE CAR INTO THE SIDE OF A HOUSE BUT LUCKY I WAS ABLE TO PRESS THE BRAKES HARD ENOUGH TO FINALLY GET THE CAR TO STOP. I THEN PUSHED THE POWER BUTTON AND ALL OF THE LIGHTS CAME ON THE DISPLAY BUT NO POWER TO THE CAR. I PRESSED THE POWER AGAIN AND THE CAR STARTED. THEN THREE DAYS AGO I WAS IN THE CAR PICK UP LINE PICKING UP ANOTHER DAUGHTER FROM SCHOOL. I HAD THE POWER OF THE CAR OFF AND WHEN I WENT TO START THE CAR IT WOULD NOT START. I PUSHED THE POWER BUTTON AND AGAIN ALL OF THE LIGHT ON THE DISPLAY CAME ON. THEN I PUSHED IT AGAIN AND IT STARTED. I BELIEVE THIS IS A VERY SERIOUS ISSUE. IF MYSELF OR MY HUSBAND ARE DRIVING ANY OF OUR 4 CHILDREN ON THE FREEWAY AT 65-70 MILES AND HOUR AND THE CAR DECIDES TO POWER ITSELF OFF IT COULD BECOME A CATASTROPHE ONE OF WHICH I AM NOT WILLING TO RISK. I HAVE DONE MY RESEARCH AND FOUND SEVERAL OTHER COMPLAINTS ABOUT THESE EXACT ISSUES HOWEVER NOTHING IS EVER DONE ABOUT. IT'S THE SAME OLD STORY YOU TAKE IT INTO YOUR DEALER AND THEY RUN THE DIAGNOSTIC AND IT DOESN'T SHOW ANYTHING WRONG. WHICH IS WHAT HAPPENED TO ME BOTH TIMES I TOOK MY KIA IN. THIS AUTOMOBILE HAS A DEFECT, WHICH IS TERRIBLY DANGEROUS TO DRIVERS AND PASSENGERS, AND WHICH THE AUTOMOBILE MANUFACTURER APPEARS TO BE IGNORING, MUCH IN THE MANNER THAT GM IGNORED SERIOUS, DANGEROUS, AND SOMETIMES FATAL DEFECTS IN ONE OR MORE OF ITS MODELS. I TRULY DON'T UNDERSTAND HOW THIS SAME EXACT PROBLEM CAN KEEP HAPPENING AND KIA IS CHOOSING NOT TO IGNORE IT RATHER THAN ISSUE A RECALL ON THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593137May 21, 2014
ENGINE
ON 3/25/14, MY 2012 SORENTO JUST SHUT OFF WHILE DRIVING. THE CAR WAS PUT IN PARK AND IT STARTED FINE. TOOK IT TO THE DEALER AND IT SPENT 2 DAYS AT THE DEALER. THE PROBLEM COULD NOT BE RECREATED , NO FIX, NO ISSUE THEY KEPT STATING & THERE WAS NOTHING TO FIX. NOW WE'RE IN MAY 2014 AND THE CAR SHUT OFF AGAIN. I WAS AT A LIGHT AND THE CAR JUST SHUT OFF. I PUT THE CAR IN PARK AND IT STARTED AGAIN. THE IS A HUGE SAFETY ISSUE AND KIA IS TAKING NO ACTION FOR THIS AND THERE SEEMS TO BE ALOT OF COMPLAINTS ABOUT THIS ON YOUR WEBSITE. I THINK AN INVESTIGATION SHOULD BE OPENED AND SOMETHING SHOULD BE DONE FOR KIA SORENTO OWNERS. WE ARE PAYING FOR CARS WITH A HUGE SAFETY ISSUE AND OBVIOUSLY NEED THE CARS WE ARE PAYING FOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593145May 21, 2014
VEHICLE SPEED CONTROL
I WAS DRIVING MY NEW KIA SORENTO ON A TWO LANE ROAD. WHILE DRIVING IN A PASSING ZONE GOING 50-55 MPH, I ATTEMPTED TO PASS A TRUCK. MY RIGHT HAND BUMPED THE GEAR SHIFT TO THE LEFT (AT THAT TIME I HAD NO IDEA THAT BY SLIGHTLY BUMPING THE GEAR SHIFT THE VEHICLE WENT FROM AUTOMATIC TO MANUAL...THERE IS ALSO A BOOT OVER THE GEAR SHIFT THAT PREVENTS VISUAL CONFIRMATION THAT THE VEHICLE IS IN A DIFFERENT MODE ). WHILE ATTEMPTING TO PASS THE TRUCK, MY VEHICLE WOULD NOT ACCELERATE PAST 55-60 FOR APPROXIMATELY 11 SECONDS. I NARROWLY MISSED A HEAD ON COLLISION WITH ANOTHER VEHICLE. AFTER UNDERSTANDING THAT THE GEAR SHIFT WAS BUMPED INTO A MANUAL POSITION, I HAVE TRIED CHANGING MY VEHICLE FROM AUTOMATIC TO MANUAL AT MANY DIFFERENT SPEEDS THEN ATTEMPTING TO ACCELERATE. SOMETIMES THE VEHICLE WILL ACCELERATE AND OTHER TIMES ACCELERATION WON'T OCCUR FOR 11 SECONDS. I HAVE TRIED SIMILAR MANEUVERS IN CADILLAC SUVS, VOLVO SUVS, AND A SUBARU SUV AND THERE WAS NO ACCELERATION DELAY REGARDLESS OF SPEED. I FEEL THIS IS A SETUP FOR A DEADLY SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593268May 21, 2014
SERVICE BRAKES
DRIVING OUT OF PARKING LOT INTO STREET PUT FOOT ON BRAKE PEDAL AND IT STUCK TO FLOOR. ALL THE WARNING LIGHTS CAME ON AND ENGINE WAS RUNNING. TRIED PUMPING BRAKE BUT NO GOOD. TRIED GAS PEDAL BUT NO GOOD. TRIED SHIFTING INTO DIFFERENT POSITIONS BUT NO GOOD. ONLY AFTER TURNING CAR OFF AND ON DID BRAKE PEDAL COME BACK. IF THIS HAD HAPPENED IN STREET OR HIGHWAY WOULD HAVE HAD SERIOUS ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592900May 20, 2014
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION
TOOK MY 2005 KIA SORENTO IN FOR A STATE INSPECTION MECHANIC PULLS ME IN THE SHOP AND SHOWS ME THE PROBLEM LEFT REAR UPPER CONTROL ARM BRACKET IS COMPLETELY ROTTED OFF AND THE RIGHT SIDE IS NOT FAR BEHIND.I AM A WELDER FABRICATOR BY TRADE SO I LOOK AT THE AXKE HOUSING AND INSTANTLY SEE THE ISSUE THE BRACKETS WHERE WELDED ON WITH NO DRAIN HOLES THERE IS BASICALLY A CUP CREATED BY THE BRACKET THAT IS ABOUT 3 INCHES DEEP THAT HOLDS EVERY BIT OF WATER THAT GETS THROWN IN THERE THIS IS A MANUFACTURES DESIGN FLAW BRILLIANT ENGINEERS THAT NEVER THINK ABOUT THE REAL WORLD THIS SHOULD BE A RECALL OH THE REST OF THE AXLE HOUSING IS BARELY RUSTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592652May 20, 2014
STRUCTURE:BODY:DOOR
DOORS WILL NOT OPEN FROM OUTSIDE AND THE GAS DOOR WANT OPEN. IT STARTED WITH THE PASSENGER DOOR THEN THE BACK DRIVER DOOR AND NOW DRIVER DOOR. SAFETY ISSUE WHEN CHILDREN IS STRANDED IN CAR AND PARENT CANT GET IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592402May 19, 2014
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE DIGITAL SPEEDOMETER NEEDLE WAS VIRTUALLY INVISIBLE ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT NOTHING WAS WRONG WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 5.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592497May 19, 2014
AIR BAGS, STEERING
I WAS DRIVING FROM DAUGHTER BUS STOP AFTER LEAVING THE HOSPITAL AND IT JUST WAS SHAKING OR FELT FUNNY THEN BRAKE LIGHT AND BATTERY LIGHT CAME ON AND TOOK TO PARKING LOT CALLED MECHANIC TOLD ME CRANK SHAFT WAS BROKE REPORTED TO KIA AS WELL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592094May 17, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
COMING HOME FROM WORK ABOUT 2MILES AWAY FROM HOME, I LOST POWER, MY POWER STEERING, AND ELECTRICAL AND I HAD TO PULL OVER AND GET TOWED TO MY HOME. NOT HAPPY CAUSE KIA KNOWS ABOUT THIS ISSUE!!!! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588494May 15, 2014
ENGINE
WHILE DRIVING ON THE FREEWAY, THROUGH TRAFFIC, MY VEHICLE SEIZED UP ON ME. I WAS GOING ABOUT 30-35MPH AND THE VEHICLE WOULDN'T ACCELERATE. THE MUSIC WAS PLAYING, BUT WHEN I LOOKED DOWN AT THE DASHBOARD ALL THE DASHBOARD LIGHTS WHERE ON, I LOST CONTROL OF MY POWERSTEERING AND BRAKES. I HAD TO PUT THE VEHICLE IN PARK AND PRESS THE START BUTTON AGAIN. THIS IS THE 3RD TIME ON THE FREEWAY IT HAS DONE IT, IN ADDITIONAL TO THE 4-7 TIMES IN THE NEIGHBORHOOD. ALL WHILE GOING ABOUT 35MPH AND UNDER. I HAVE TAKEN IT TO THE DEALERSHIP REPETITIVELY AND THEY HAVE BEEN UNSUCCESSFUL IN LOCATING THE PROBLEM. THE 2ND TIME I TOOK IT TO THE DEALERSHIP, THEY REPLACED THE FULL THROTTLE BODY, BUT EXACTLY ONE WEEK OF HAVING IT BACK IN MY POSSESSION THE VEHICLE LOST POWER WHILE DRIVING AGAIN. I HAVE BEEN TOLD THERE IS NOTHING WRONG WITH THE VEHICLE, SEVERAL TIMES, BUT FROM THE LOOK OF THIS WEBSITE, I AM NOT THE ONLY ONE WITH THAT PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588637May 15, 2014
STEERING:ELECTRIC POWER ASSIST SYSTEM, STEERING
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE STEERING WHEEL BECAME VERY HARD TO TURN. THE FAILURE RECURRED FOUR TIMES OVER A PERIOD OF TWO YEARS. THE VEHICLE WAS TAKEN TO THE DEALER WHO COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. RK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588727May 15, 2014
ELECTRICAL SYSTEM
INCIDENT #1: I WAS DRIVING THE VEHICLE EAST BOUND ON A ST IN THE DOWNTOWN SAN DIEGO AREA, APPROACHING FRONT STREET (EXACT STREET INTERSECTION UNKNOWN). I WAS IN THE CENTER LANE WHEN THE CAR, WITHOUT ANY WARNING OF IMMINENT FAILURE (NOT EVEN AN ODD NOISE OR ELECTRICAL GLITCH BEFOREHAND) JUST COMPLETELY SHUT OFF AND STOPPED ABRUPTLY. I HAD NO WAY TO EVEN MOVE THE STEERING WHEEL TO TRY TO MOVE OUT OF THE WAY. I PLACED THE VEHICLE IN PARK, TURNED ON MY WARNING LIGHTS, TURNED OFF THE IGNITION AND THEN TRIED TO RE-START THE VEHICLE. IT RESTARTED WITHOUT ANY COMPLICATION AS IF NOTHING HAPPENED. INCIDENT #2: ON 05/13/2014, AFTER APPROXIMATELY 6 WEEKS OR 550 MILES OF USE (MY PERSONAL ESTIMATE), THE SAME THING HAPPENED AGAIN. THIS TIME, I WAS DRIVING WEST BOUND ON CEDAR STREET IN DOWNTOWN SAN DIEGO, AT APPROXIMATELY 15-20 MPH (DECREASING SPEED TO STOP AT A LIGHT) WHEN AT THE CORNER OF 5TH STREET AND CEDAR ST., THE CAR SHUT OFF COMPLETELY AGAIN WITHOUT WARNING OR ANY PRIOR INDICATION OF IMMINENT FAILURE. I WAS ABLE TO VEER THE CAR OFF TO THE SIDE A BIT BECAUSE OF THE MOMENTUM AND ANGLE OF THE STREET BUT COULD NOT MOVE THE STEERING WHEEL MUCH. I PLACED THE CAR IN PARK, TURNED ON MY WARNING SIGNALS, AND TURNED OF THE IGNITION. I THEN SHIFTED THE VEHICLE TO NEUTRAL THEN BACK TO PARK, AND THEN TRIED TO TURN ON THE CAR AGAIN AND IT DID WITHOUT ANY PROBLEMS. THE FOLLOWING DAY, I TOOK THE VEHICLE TO THE KIA DEALERSHIP SERVICE DEPARTMENT. THEY TOLD ME THEY RAN DIAGNOSTICS AND WERE NOT ABLE TO IDENTIFY THE PROBLEM AND THAT THEY WERE NOT ABLE TO DUPLICATE THE CONCERN. THEIR ONLY RECOMMENDATION WAS TO TAKE THE CAR IN IF IT HAPPENS AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588333May 14, 2014
ENGINE, STEERING, SERVICE BRAKES
AFTER DOING PREVENTIVE MAINTENANCE REPLACING TIMING BELT AT 60K THE DRIVE PULLEY BOLT LOOSENED (AFTER THREE HOURS OF DRIVING) AND THE DRIVE PULLEY POPPED OFF THE SHEAR PIN, LOOSING CONTROL TO THE STEERING, BREAKS THAT ARE RUN BY THE SERPENTINE BELT . MECHANIC WAS ABLE TO RECONNECT DRIVE PULLEY, PIN AND BOLT TO CRANK SHAFT. FIVE MONTHS LATER THE SAME HAPPEN. KIA CUSTOMER SERVICE IS NOT RETURNING CALLS. KIA DEALER SAY'S NEEDS A NEW ENGINE. MY VEHICLE WAS NOT ONE OF THE ONES ON THE DRIVE BOLT RECALL. THE INTERNET IS FULL OF PEOPLE WITH THE SAME PROBLEMS SPENDING THOUSANDS TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587968May 13, 2014
ENGINE
WHILE DRIVING THERE WAS A NOISE FROM THE ENGINE COMPARTMENT,POWER STEERING FAILEDBY THE GRACE OF GOD WAS ABLE TO GET THE VEHICLE OFF OF THE INTERSTATE. LOOKED UNDER THE HOOD AND SEEN THE CRANK SHAFT PULLEY AND BOLT LAYING ON THE TIE ROD UNDER CLOSE EXAMINATION THE SPRING PIN WAS SHEARED OFF FROM THE TIMING CHAIN PULLEY. THE FIRST TIME TOOK THE VEHICLE TO KIA OF BRANDON FLORIDA , INWHICH THEY SAID OTHER THINGS WERE WRONG WITH THE VEHICLE AS WELL, THE TOTAL BILL CAME TO AROUND 800.00 DOLLARS. I THINK THEY JUST TIGHTENED DOWN THE BOLTS BECAUSE THE CRANK SHAFT PULLEY CAME OFF AGAIN, WENT BACK TO KIA OF BRANDON AND THEY WOULD NOT REPAIR IT, STATING THAT THEY WERE NOT GOING TO REPAIR THE VEHICLE FOR FREE, THEY WANTED TO CHARGE ANOTHER 800.00 DOLLARS...SO VEHICLE WAS TAKEN TO A MECHANIC THAT REATTACHED THE PULLEY...AND THE PULLEY CAME OFF AGAIN THIS TIME THE BOLT BROKE OFF IN THE CRANK SHAFT,THE TIMING CHAIN SPROCKET ALSO CAME OFF. CALLED THE DEALERSHIP AND THEY ARE ONLY REPAIRING CERTAIN VIN NUMBERS OF THAT YEAR. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10587652May 11, 2014
AIR BAGS, SEATS
AUTO HAS A DASHBOARD ALERT WHEN SOMEONE SITS IN THE PASSENGER SEAT. THE WARNING LIGHT GOES OUT AND THERE BY ARMING THE PASSENGER SIDE AIR BAG. IF THIS LIGHT DOESN'T GO OUT, THE AIRBAG SYSTEM ON THE PASSENGER SIDE WILL NOT ACTIVATE. I WENT TO THE KIA DEALER TO CONFIRM THIS IS WHAT WOULD HAPPEN. HE SAID IF THE LIGHT STAYS ON, THE SYSTEM WILL NOT ACTIVATE. HE STATED THAT IT WAS BECOMING A PROBLEM IN MY MODEL OF KIA. IT IS APPROXIMATELY $2,000.00 TO REPAIR. TO ME THIS IS A SAFETY CONCERN WORTHY OF FURTHER ACTION BY YOUR AGENCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587220May 8, 2014
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2003 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE CHECK ENGINE LIGHT ILLUMINATED BEFORE THE VEHICLE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO INDICATED THAT WHILE REFUELING, FUEL SPILLED FROM THE FILLER NECK. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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