Kia Sorento Complaints

10,397 consumer complaints on file.

#10662960December 8, 2014
SEATS, AIR BAGS
TL* THE CONTACT OWNS A 2006 KIA SORENTO. WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER DIAGNOSED THAT THE PASSENGER SEAT SENSOR MAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 105,280.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663001December 8, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
AT AROUND 0400 PM WE WERE DRIVING EAST ON HWY 50 ABOUT FIFTEEN MILES OUTSIDE OF PUEBLO CO JUST PAST THE TURN OFF TO THE PUEBLO CHEMICAL DEPOT HEADED TO LA JUNTA. THERE WAS NO TO LITTLE TRAFFIC, WE HEARD A LOUD BANG OR POP THAT SCARED US BOTH AND MADE US DUCK FOR COVER. MY WIFE QUICKLY PULLED TO THE SIDE OF THE ROAD WHERE I GOT OUT TO INSPECT THE CAR AND FOUND THE SUNROOF HAD LITERALLY BLOWN OUT, SHATTERED INTO TINY PIECES. THERE WAS NO FOREIGN OBJECTS OR ROCKS, IT JUST SPONTANEOUSLY BLEW OUT. WE DISCUSSED WHAT WE SHOULD DO AS WE WERE A LONG WAYS FROM HOME. WE CALLED THE DEALER AND EXPLAINED WHAT HAD HAPPENED THEY SAID THEY WOULD REPAIR IT UNDER WARRANTY WE JUST NEEDED TO GET THERE. WE TOLD THEM WE WOULD NEED A LOANER AND THEY SAID THEY WOULDN'T BE ABLE TO DO THAT TONIGHT, SO WE HAD TO TAKE IT HOME FOR THE NIGHT AND TAKE IT BACK IN THE MORNING, ONLY PROBLEM WAS THE WIND WAS BLOWING SHARDS OF GLASS AROUND THE INTERIOR OF THE CAR, VERY UNSAFE. WE GET HOME AND FIND OUT ON-LINE THAT THERE IS A PROBLEM WITH THIS ON THE SORENTO'S, THIS GUY OBVIOUSLY KNEW OF IT AND DIDN'T OFFER TO HAVE IT TOWED OR TO HELP US WITH A LOANER SO NOW WE WILL HAVE TO HAVE IT TOWED THERE BECAUSE ITS TO DANGEROUS TO DRIVE. ...UPDATED 03-11-15 *BF UPDATED 6/18/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662413December 5, 2014
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 KIA SORENTO. THE CONTACT STATED THAT THE BRAKE LIGHTS WOULD SPORADICALLY ILLUMINATE. THE INDEPENDENT MECHANIC REPLACED THE BRAKE LIGHTS. IN ADDITION, THE AIR BAG WARNING LIGHTS REMAINED ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662445December 5, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHEN OPENING DOORS, THE DOME LIGHT NO LONGER WOULD TURN ON. THIS EVENTUALLY CONTINUED UNTIL THE FRONT LIGHTS NO LONGER TURN ON, AND NOW THE REAR HATCH LIGHTS DO NOT TURN ON EITHER. THE LIGHTS WORK WHEN THEY ARE MANUALLY TURNED ON, JUST NOT WHEN THE DOORS OPEN. IT WAS CHECKED BY A REPAIR SHOP AND THEY SAY IT IS NOT A SWITCH ISSUE (AS THE LIGHTS ON THREE OF THE DOORS STILL LIGHT WHEN OPEN). THEY FEEL IT IS AN ELECTRICAL ISSUE AND FOUND HUNDREDS OF POSTS FROM AS FAR BACK AS 2003 SORENTOS WITH THE SAME ISSUES. THE LIGHTS NOT TURNING ON IS A HUGE SAFETY ISSUE FOR MYSELF AND MY FAMILY TRYING TO ENTER A PITCH BLACK VEHICLE AT NIGHT TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662252December 4, 2014
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
DRIVING ON THE FREEWAY IN MY 2011 KIA SORENTO LAST NIGHT, THE ABS LIGHT CAME ON, ALONG WITH THREE OTHER LIGHTS (ALL BRAKE RELATED). LIGHTS WILL NOT GO OUT, SO I TOOK IT TO THE DEALERSHIP TODAY. THEY TOLD ME IT IS A REAR SPEED SENSORING ISSUE AND MY ANTI LOCK BRAKES ARE NOT WORKING. FIXING IT IS NOT UNDER WARRANTY. THIS IS NOT THE FIRST TIME MY KIA HAS ELECTRONIC ISSUES. BUT THESE ARE DANGEROUS! IF YOUR BRAKES DON'T WORK AND YOU ARE DRIVING ON THE FREEWAY, DANGER ABOUT TO HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661393December 1, 2014
ELECTRICAL SYSTEM
LOW BEAM HEAD LIGHTS, JUST GO OUT WITH OUT WARNING . REPLACED 100S OF TIME S JUST VERY COSTLY . KIA WANTS 100. EVERY TIME TO REPLACE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661491December 1, 2014
STRUCTURE:BODY:DOOR
NOT ABLE TO OPEN BACK DOORS ONE WEEK APART FROM OUTSIDE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661186November 28, 2014
ENGINE
OUR KIA WENT UP IN FLAMES LAST SUNDAY. IT HAD BEEN IN THE SHOP ON THURSDAY BEFORE. HERE IS THE ARTICLE THAT GOT ME THINKING IT WAS UNDER A RECALL. HTTP://MONEY.CNN.COM/2010/09/03/AUTOS/HYUNDAI_KIA_RECALL/INDEX.HTM. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10661198November 28, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE VEHICLE EXPERIENCED A POWER LOSS AND THE ENGINE STALLED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED AN ALTERNATOR AND IT WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 1,980.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660695November 24, 2014
AIR BAGS
FIRST NOTICED IN THE SEPT. TIME PERIOD THAT THE PASSENGER AIRBAG OFF LIGHT REMAINED ILLUMINATED EVEN AFTER MY WIFE SAT DOWN, AND EVEN IF SHE TRIED SHIFTING AROUND TO ACTIVATE THE SEAT SENSOR. MY WIFE WEIGHS MORE THAN 120 LBS. ABOUT 10% OF THE TIME THE SYSTEM SENSES HER PRESENCE FROM HER FIRST SITTING DOWN, WHILE THAT RISES TO ABOUT 75% IF SHE SHIFTS AROUND TO ACTIVATE THE SENSOR. COMMUNICATION ON THE WEB AND THE AUSTIN DEALERSHIP SERVICE REPRESENTATIVE NOTED THAT KIA HAS HAD PROBLEMS WITH ACTIVATION OF THE FRONT PASSENGER SEAT SENSOR. IN PARTICULAR, KIA HAD A SAFELY RECALL SC 076 A (COVERING 2007-2008 KIA SORENTOS) WHICH HAD SYMPTOMS IDENTICAL TO WHAT WE NOW ARE EXPERIENCING. THE DEALERSHIP SERVICE REPRESENTATIVE AND THE KIA TELEPHONE HELP LINE CLAIM MY VEHICLE IS NOT COVERED BY THAT RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660442November 24, 2014
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2005 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, AN ABNORMAL NOISE EMITTED FROM UNDER THE HOOD AND THE POWER STEERING SEIZED. THE CONTACT DISCOVERED THAT NONE OF THE BELTS IN THE VEHICLE WERE MOVING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE CRANK SHAFT DAMPER, HARMONIC BALANCER AND THE GEAR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660378November 23, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TODAY, SUNDAY NOVEMBER 23, 2014 I WENT TO OPEN MY TRUNK...IT FELT REALLY HEAVY AS I WENT TO LIFT IT...TO MY AMAZEMENT THE STRUTS THAT HOLDS UP THE TRUNK WOULD NOT KEEP THEM UP. I'M GLAD IT DID NOT COME DOWN ON ME WHILE I WAS GETTING MY GROCERY OUT OF THE TRUNK...NOW WHAT DO I DO TO GET THIS FIXED...I ONLY HAD THIS VEHICLE FOR FOUR MONTHS AND NOW THIS HAS HAPPENED. THIS IS A VERY DANGEROUS SITUATION!!! IT COULD HAVE COME DOWN ON MY BACK AS I WAS REACHING INTO THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660154November 21, 2014
AIR BAGS
THERE IS A PROBLEM WITH THE OCS SYSTEM. AIRBAG LIGHT IS ON. I BELIEVE THE OCS SYSTEM IS BROKEN, HAD A SIMILAR PROBLEM WITH MY 2007 KIA RIO THAT HAD A RECALL FOR THE SAME PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659395November 19, 2014
EXTERIOR LIGHTING
DIM LIGHTS BOTH QUIT AT THE SAME TIME IN EARLY MORNING (DARK) DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659396November 19, 2014
FUEL/PROPULSION SYSTEM
WHILE FILLING THE GAS TANK, GASOLINE SPITS BACK OUT OF THE CAR ONTO GROUND (AND ME)...NOT AN OVERLOW; AN ACTUAL PROJECTILE SPITTING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658815November 18, 2014
POWER TRAIN, ENGINE
VEHICLE BEGAN LEAKING OIL, OIL LIGHT CAME ON. REFILLED WITH OIL TO TRY AND FIND THE LEAK WITHOUT SUCCESS. MECHANIC FOUND A BAD OIL PRESSURE SWITCH. THE OIL POOLED UP IN A VALLEY IN THE ENGINE. THIS VALLEY HAD A MANUFACTURED HOLE IN THE TOP OF IT AND THAT'S WERE THE OIL WAS DUMPING OUT ONTO THE GROUND. MADE IT APPEAR THAT IT WAS A REAR MAIN SEAL LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659047November 18, 2014
STRUCTURE:FRAME AND MEMBERS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2003 KIA SORENTO. WHILE EXITING THE DRIVEWAY WITH THE BRAKES ENGAGED, THE BRAKES FAILED TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS EXCESSIVE CORROSION THAT FRACTURED THE SUBFRAME AND DAMAGED THE BRAKE LINES. AS A RESULT, THE BRAKE LINES NEEDED TO BE REPLACED AND THE CENTER SECTION OF THE FRAME NEEDED TO BE CUT AND REPLACED. THE SUBFRAME WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658621November 17, 2014
POWER TRAIN
WHEN LEAVING A STOP SIGN VEHICLE WENT TO IDLE AND WOULD NOT RESPOND TO GAS PEDDLE. AFTER SHUTTING OFF AND RESTARTING ENGINE LIGHT WAS ON AND CAR DROVE OK. TOOK CAR FOR SERVICE AND WAS TOLD THIS IS A COMMON PROBLEM. THEY DID A SOFTWARE UPDATE AND CLEANED MOTOR THAT CONTROLS THE THROTTLE. (THIS IS A "FLY BY WIRE" SYSTEM.) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655281November 16, 2014
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THIS IS THE MOST RECENT AND SERIOUS ELECTRIC ISSUE; I DO NOT KNOW THE EXACT DATES OF EARLIER ISSUES. I BELIEVE ALL THESE ELECTRIC ISSUES ARE RELATED. ISSUES BEGAN IN 2010 AFTER THE PURCHASE OF THE CAR. WAS TAKEN TO THE DEALER FOR ELECTRICAL ISSUE AND THEY REPAIRED LOSE CLUSTER ARRAY. OTHER ELECTRIC ISSUES FROM 2011-2013: WHEN TURNING LEFT THE DOWNHILL BRAKE CONTROL INDICATOR WOULD LIGHT WOULD COME ON AND PREVENT THE CAR BEING PUT INTO PARK, THE HEADLIGHTS FLICKER WHEN CAR IS AT A STOP, DRIVER SIDE LOW BEAM HEADLIGHT FREQUENTLY BURNS OUT. DECEMBER 2013-JANUARY 2014: ALL DASH INDICATOR LIGHTS MALFUNCTIONED (NO WARNING LIGHTS/GAUGES, INCLUDING FUEL, SPEED, TURN SIGNALS, LOW FUEL INDICATOR, ETC.). DEALER FOUND THE FACTORY CLUSTER ARRAY TO BE FAULTY. THE DEALER REPLACED THE CLUSTER WITH A NEW ONE. I AM REPORTING THE FOLLOWING: I WAS TRAVELING 65MPH AND TURNED THE CRUISE CONTROL OFF, THE ABS WARNING, DOWNHILL BRAKE CONTROL, ELECTRONIC STABILITY CONTROL INDICATOR AND 4WD AUTO LOCK LIGHTS ALL ILLUMINATED. THE CAR WAS OPERATING NORMALLY. TODAY, ALL OF THESE LIGHTS CAME, STAYED ON, THEN WENT OFF. UPON DRIVING, THE ELECTRONIC STABILITY CONTROL LIGHT CAME ON AND THE CAR DOWNSHIFTED AS I WAS DRIVING. ALL OTHER OF INDICATOR LIGHTS NOTED CAME BACK ON. I AM TAKING MY CAR BACK TO THE DEALER TOMORROW. MANY OTHER KIA OWNERS ARE REPORTING ALMOST IDENTICAL ISSUES. THIS MOST RECENT INCIDENT OCCURRED WHEN I WAS TRAVELING AT A HIGH RATE OF SPEED AND FOLLOWS A SERIOUS OF ELECTRICAL ISSUES I HAVE HAD SINCE I OWNED MY CAR, NEW FROM THE DEALER. SOMETHING IS WRONG AT THE MANUFACTURING LEVEL THAT NEEDS TO BE ADDRESSED BEFORE SOMEONE IS KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655203November 15, 2014
UNKNOWN OR OTHER
I WAS DRIVING MY 2011 KIA SORENTO ON THE EXPRESSWAY DOING 75 MPH WHEN I HEARD A LOUD EXPLOSION. I THOUGHT SOMEONE'S ENGINE EXPLODED, BUT THEN I SAW GLASS FLYING BEHIND MY CAR AND HEARD A LOUD WINDY WHOOSHING ABOVE ME. I REALIZED IT WAS MY PANORAMIC SUNROOF. THANKFULLY MY SUNSHADE WAS CLOSED AND NO GLASS FELL ON ME. I WAS IN THE MIDDLE OF A BAD NEIGHBORHOOD AND DIDN'T FEEL SAFE PULLING OVER SO I DROVE TO THE FIRST PLACE I DID FEEL SAFE. BY THE TIME I GOT THERE, THE WHOLE GLASS TOP ABOVE THE DRIVERS SECTION WAS COMPLETELY GONE. THERE WAS NO APPARENT REASON FOR THE IMPLOSION. THERE WERE NO OTHER CARS IN THE VICINITY, WEATHER WAS CLEAR, AND IT IS A NEW FREEWAY AND I WAS NOT GOING UNDER A BRIDGE. I FEEL THIS IS A DEFECT IN THE GLASS OR ENGINEERING OF THE SUNROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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