Kia Sorento Complaints

10,397 consumer complaints on file.

#11119498August 12, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
TURN THE VEHICLE OFF SO I COULD PULL IN MY DRIVEWAY AS I UNLOCKED MY GATE CAR WOULD NOT START BACK IT WAS STUCK IN THE MIDDLE OF THE ROAD I HAD PURCHASED A NEW BATTERY AND I HAVE ALSO BOUGHT A NEW STARTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119336August 11, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
INTERIOR LIGHTS HAVE NOT WORKED FOR YEARS. THE LIGHT ON CEILING OF CAR IS SWITCHED TO OFF BECAUSE THE INTERIOR LIGHTS DO NOT GO OUT WHEN YOU SHUT ALL OF THE DOORS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118928August 10, 2018
AIR BAGS, EXTERIOR LIGHTING
SRS, AIRBAG MODULE LIGHT ON CONSTANTLY REPLACING BULBS JUNE 2018, 88KMIKES AIRBAG WARNING LIGHT CAME ON AND WONT GO OUT AFTER SEVERAL ATTEMPTS AT RESETTING. DEALER STATED IT IS THE AIRBAG MODULE, NOT COVERED UNDER WARRANTY AND WOULD COST $750-$800 TO REPAIR AND RESET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118771August 9, 2018
UNKNOWN OR OTHER
THIS MORNING I WAS IN A CITY STREET HAD JUST LEFT HOME AND TURN ON THE FRONT DEFOGGER, AFTER 2-3 MIN. I NOTICED SOME SMOKE AND SMELLED SOMETHING BURNING. THEN I HEARD A CRACKLING SOUND. I LOOKED AROUND AND DIDNT KNOW WHAT WAS BURNING. I THEN TURNED AROUND TO HEAD BACK HOME. THERE WAS NO ONE ELSE ON THE ROAD. I THEN TURNED OFF THE DEFOGGER AND NOTICED THE CRACKING SOUND WAS MY WINDSHIELD HAD CRACKED FROM THE BOTTOM LEFT SIDE ABOVE WHERE THE VIN # IS LOCATED. NOW IM AFRAID THAT MY TRUCK WILL CATCH ON FIRE IF I TURN ON THE FRONT DEFOGGER. SO, I WONDERING IF YOU HAVE RECEIVED ANY COMPLAINTS REGARDING THE DEFOGGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118578August 8, 2018
ENGINE, POWER TRAIN
MY 2011 KIA SORENTO HAS BEEN TROUBLE FROM DAY ONE. A WEEK AFTER I BOUGHT IT, THE WIRING HARNESS HAD TO BE REPLACED WHICH TOOK OVER A MONTH TO GET THE PART FROM KIA. THEN AT 90,000 MILES THE TRANSMISSION STARTED FAILING AND IT TOOK ME FOREVER TO GET KIA TO REPLACE THAT. THEN THE REPLACEMENT TRANSMISSION WENT BAD LESS THAN A YEAR LATER AND THEY REPLACED THAT. NOW, AT 120,000 MILES (OUT OF WARRANTY) THE MOTOR HAS DIED. GRINDSTAFF KIA IN JOHNSON CITY, TN TELLS ME IT IS A 'INTERNAL FAILURE' OF THE MOTOR, IT COULD BE A ROD OR CAM, BUT THEY WOULD NOT KNOW UNLESS THEY TOOK THE MOTOR APART. KIA'S PRODUCT IS TERRIBLE AND A SAFETY HAZARD. WHEN THE MOTOR STOPPED MY HUSBAND WAS IN 65 MILE AN HOUR TRAFFIC AND COULD HAVE BEEN INJURED WHEN IT STARTED TO LOOSE POWER AND THEN THE STARTER STUCK AND WIRES STARTED SMOKING WHICH COULD HAVE CAUSED A FIRE. MY MOTOR WAS A 4 CYLINDER 2.4 LITER ENGINE THAT NEEDS TO BE RECALLED BY KIA FOR FAILURES. THEY WANT TO CHAGE ME $5500 PLUS TAX TO PUT ANOTHER ENGINE IN THE JUNK, WHICH TO ME IS ADDING GOOD MONEY TO BAD PRODUCT. I ALSO STILL OWE A BANK $$ FOR THIS CAR WHICH IS GOING TO BE NEGATIVE EQUITY I'M SURE. KIA SHOULD STAND BEHIND IT'S PRODUCT AND RECALL THIS ENGINE WHICH IS JUNK. I WILL NOT BUY KIA AGAIN, THAT IS FOR SURE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118212August 7, 2018
UNKNOWN OR OTHER
ROUGH IDLE/ PISTON SLAP ON START UP. DEALER STATED DRIVE TILL IT FAILS NOW THE CAR WILL RANDOMLY STOP(HAS HAPPENED 3 TIMES AT RANDOM IT SEEMS) EVERYTHING OFF WHILE DRIVING ON HIGHWAYS OR CITY STREETS, DOESN'T MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118156August 6, 2018
AIR BAGS
AIRBAG LIGHT IS ON. CODE SAYS IT IS A PASSENGER SEAT BODY SENSOR MAT. KIA HAS A SERVICE CAMPAIGN FOR MANY AIRBAG ISSUES, BUT SAYS THIS IS NOT A PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115737August 4, 2018
ENGINE
PURCHASED THIS 2015 VEHICLE FROM A REGIONAL PA/NJ RESELLER NAMED CARSENSE IN NOVEMBER 2015 WITH 15,000 MILES. MAINTAINED REGULAR SERVICE AND OIL CHANGES, ALTHOUGH NOT ALWAYS WITH CASTROL OIL, AS REQUIRED FOR THE CARSENSE EXTENDED WARRANTY. DRIVING ON THE HIGHWAY RETURNING FROM THE BEACH WHEN THE ENGINE STARTED A SLIGHT KNOCK WHEN ACCELERATING. STOPPED AND CHECKED THE OIL LEVEL WHICH WAS FINE. JUST AT 3,000 MILES ON THE OIL AT THE TIME. NO CHECK ENGINE LIGHT. DROVE FURTHER AND THE CHECK ENGINE LIGHT CAME ON AND THEN THE ENGINE STALLED. TOWED TO A KIA DEALER AND TOLD ENGINE WAS SEIZED. AS I AM A SECOND OWNER THE 100,000 MILE WARRANTY DID NOT APPLY. VEHICLE WAS 909 MILES OVER THE 60,000 MILE WARRANTY AND NOT COVERED. ESCALATED WITH KIA CONSUMER AFFAIRS WHO I CHASED FOR OVER A WEEK WITH ESCALATION REQUESTS. FINAL ANSWER ... WE ARE SORRY BUT THE CAR IS OUT OF WARRANTY. WOULD NOT OFFER ANY RELIEF ON EITHER PARTS OR LABOR. REPLACING THE ENGINE TO THE TUNE OF $5,400.00 INCLUDING REPLACING A STARTER WHICH MYSTERIOUSLY "BURNED UP". WE HAVE FOUND MANY SIMILAR STORIES WITH ENGINE PROBLEMS THAT ARE MOST LIKELY RELATED TO THE 2012-2014 2.4L ENGINE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115749August 4, 2018
AIR BAGS, STRUCTURE:BODY, SEAT BELTS
I WAS DRIVING ON A MAJOR INTERSTATE IN GA (I-75 SOUTHBOUND). TRAFFIC CAME TO A STOP; I WAS AT A COMPLETE STOP WHEN I WAS REAR ENDED AT 70MPH BY A 3500 DODGE RAM. I WAS PUSHED INTO THE CAR IN FRONT OF ME WHICH CAUSED MAJOR DAMAGE TO THE FRONT AND REAR OF MY VEHICLE. MY DRIVER'S SEAT BROKE, NOT A SINGLE AIR BAG DEPLOYED AND MY SEAT BELT DID NOT LOCK. THIS CAUSED MY FACE TO HIT THE STEERING WHEEL WHICH BROKE MY JAW IN TWO PLACES, DISLODGED TEETH AND CAUSED ME TO TEMPORARILY BLACK OUT. MY JAW REQUIRED EMERGENCY SURGERY AND I NOW HAVE A PLATE AND FOUR SCREWS IN MY JAW FOR THE REST OF MY LIFE - I'M 25 YEARS OLD. IN ADDITION TO THE PHOTOS BELOW, I HAVE DASH CAM FOOTAGE OF THE ACCIDENT AS IT HAPPENED WHICH I CAN PROVIDE. MY EMAIL IS [XXX] I CAN EMAIL IT IF NEEDED. THANK YOU FOR YOUR TIME PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11115756August 4, 2018
ENGINE
I HAVE A 2012 SORENTO AND THE ENGINE DIED IN IT AT 123K MILES. I DONT KNOW WHAT HAPPENED BUT I KEPT UP AND MAINTAIN THE MAINTENANCE ON IT. I DONE TUNE UP ,OIL CHANGES FLUSHES THAT NEEDED TO BE DONE. MY SORENTO HAS BECOME A MEMBER OF MY FAMILY AND THE KIDS CALL HER MISS KIA!!😂. I LOOK FOR RECALL AND DIDN'T SEE ANY FOR MY SORENTO. ITS GONNA COST ABOUT 5K TO FIX OUT OF POCKET😱😱😓. WHICH MEANS ITS GONNA TAKE AWHILE TO GET HER UP AND ROLLING AGAIN. IM STILL MAKING PAYMENTS ON A CAR THAT DOESN'T RUN. I WISH YOU GUYS WOULD CONSIDER FIXING OUR CAR. IM NOT SURE HOW MANY PEOPLE ARE HAVING ISSUES WITH THIS BUT THE KIA SHOPS DIDN'T SEE THE ENGINE GOING EITHER. WE ARE RENTING CARS TO TRAVEL TO AND FROM WORK WEEKLY AND ITS HARD TO SAVE WHEN YOU KEEP SPENDING TO TRAVEL TO WORK AND FROM WORK. PLEASE HELP US GET MISS KIA UP AND ROLLING AGAIN. IF YOU HAVE ANY QUESTIONS PLEASE CALL AT [XXX] AND MY NAME IS [XXX]. THANKS AND HAVE A GREAT DAY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115516August 3, 2018
ENGINE
DRIVING ON A 4 LANE HIGHWAY MY 2015 KIA SORENTO DIED WITHOUT WARNING AND MADE A CLICKING NOISE WHEN I TRIED TO START IT. I HAD THE CAR TOWED TO A LOCAL KIA DEALERSHIP WHO ADVISED METAL SHAVINGS WERE FOUND IN THE OIL, WHICH CLOGGED THE OIL FILTER, RESTRICTING OIL FLOW THUS CAUSING THE CONNECTING ROD BEARINGS TO BREAK. THEY CONFIRMED THERE WAS NO SLUDGE FOUND IN THE ENGINE. THE CAR NEEDS THE ENGINE REPLACED AND MY EXTENDED WARRANTY IS REFUSING TO PAY CITING THERE WAS NOT SUFFICIENT OIL LUBRICATION DUE TO LOW OIL WHICH CAUSED THE CONNECTING ROD BEARINGS TO BREAK. HOWEVER, THE DEALERSHIP ADVISED BOTH MYSELF, WARRANTY, AND ADJUSTER THE CAR WAS BURNING OIL AS NO EXTERNAL ENGINE LEAKS WERE FOUND. ALL OIL CHANGES WERE COMPLETED BY THE KIA DEALERSHIP WHOM I PURCHASED THE CAR FROM AND RECORDS WERE PROVIDED. AT NO POINT DID ANY WARNING LIGHTS ILLUMINATE ON THE DASHBOARD TO INDICATE LOW OIL OR TO CHECK ENGINE. MY 2015 KIA SORENTO HAS THE GDI (OR THETA II) ENGINE WHICH IS NAMED IN MULTIPLE CLASS ACTION LAWSUITS FOR THE SAME THING. I STILL OWE ON THIS CAR AS I HAVE ONLY HAD FOR 1.5 YEARS AND AM NOW LOOKING AT $5,000-$7,000 IN REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115586August 3, 2018
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE THE VEHICLE WAS STATIONARY AT A TRAFFIC LIGHT WITH THE AIR CONDITIONER OPERATING, A BURNING AND EXHAUST ODOR ENTERED THE CABIN THROUGH THE VENTS. THE VEHICLE WAS TAKEN TO BAIERL KIA (11410 PERRY HWY, WEXFORD, PA 15090, (724) 741-1197) WHERE THE CONTACT WAS INFORMED THAT CARBON WAS BUILDING UP IN THE CATALYTIC CONVERTER. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11115350August 2, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE STOPPED AT A TRAFFIC LIGHT, THE ENGINE BEGAN TO INADVERTENTLY REV AND THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, ALL THE WINDOWS FAILED TO OPEN OR CLOSE. THE VEHICLE WAS TAKEN TO BEV SMITH KIA (5655 US-1, FORT PIERCE, FL 34982, (772) 465-8589), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURES AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115420August 2, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE LOST POWER AND FAILED TO RESTART WITHOUT WARNING. HOURS LATER, THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (FRANK FLETCHER KIA, 2901 SE MOBERLY LN, BENTONVILLE, AR 72712, (479) 845-4343), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 123,109.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115123August 1, 2018
ENGINE, POWER TRAIN, EXTERIOR LIGHTING
MULTIPLE TIMES I WILL BE DRIVING ALONG, AND AT EITHER A SLOW SPEED OR STOPPED AT A LIGHT, THE CAR WILL JUST SHUT OFF. THIS IS NOT SAFE! ALSO 2 TIMES THE EXTERIOR LIGHTS HAVE NOT COME ON IN THE DARK EVEN IF YOU TURN THEM ON YOURSELF NOTHING COMES ON AND ITS BEEN DARK DRIVING WHEN THAT'S HAPPENED! I'M WORRIED FOR THE SAFETY OF MYSELF AND CHILDREN IN THIS CAR, AND THE DEALERSHIP AND SERVICE DEPT DO NOT FIND ANYTHING WRONG WITH THE CAR. BUT IN LOOKING ONLINE A LOT OF PEOPLE HAVE THIS COMPLAINT AS WELL! IF THIS HAPPENED TO ME AT A HIGH SPEED OR DRIVING ON THE INTERSTATE THAT COULD CAUSE AN ACCIDENT AND INJUR PEOPLE! PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115161August 1, 2018
ENGINE, SEATS
MY 2013 KIA SORENTO WITH A THETA 2.4 LITER ENGINE EXPERIENCED COMPLETE ENGINE FAILURE AT 63,000 MILES; ON TUESDAY 3/21/17. WHEN MY ENGINE FAILED/HEARD LOUD ENGINE NOISES I WAS DRIVING ON HIGHWAY I-10 NORTH IN TUCSON AZ RUSH HOUR TRAFFIC, I HAD TO COAST OVER IMMEDIATELY TO THE SIDE OF THE HIGHWAY, VERY DANGEROUS LUCKY NO ACCIDENT. I UNCOVERED IMPORTANT INFORMATION ABOUT KIA THETA 2.4 LITER ENGINE PROBLEMS. SPOKE TO KIA CERTIFIED MASTER TECHNICIAN; MORGAN THAT TOOK APART MY ENGINE FOR WARRANTY EVALUATION. HE SAID THEY HAVE BEEN SEEING THIS ENGINE PROBLEM; IT'S FAILURE OF THE #3 CYLINDER CONNECTING ROD, FEELS IT'S AN ENGINEERING MISTAKE, THE PORT SIZES FOR THE OIL FLOW ARE NOT SIZED PROPERLY, CAUSING INSUFFICIENT OIL FLOW OVERTIME AND COMPLETE ENGINE FAILURE. MY ENGINE LOOKED BRAND NEW, THERE WAS NO SLUDGE BUILD UP, AND THE OIL PUMP LOOKED BRAND NEW AS WELL. I HAVE ATTACHED PICTURES FOR PROOF. THERE WERE VERY SMALL BRONZE COLORED METAL FLAKES IN THE OIL PAN; HE SAID IT WAS LIKE PANNING FOR GOLD IN THE OIL PAN. THE METAL FLAKE EROSION DIDN'T HAPPEN OVERNIGHT THIS WAS SLOWLY HAPPENING WITH EVERY MILE BEING DRIVEN; THE METAL FROM THE CONNECTING ROD BEARINGS ERODED OVERTIME IN SMALL METAL FLAKES AND COLLECTED IN THE OIL PAN. I HAD PEORIA KIA IN PEORIA, AZ DO MY LAST WARRANTY INSPECTION & MAINTENANCE SERVICE/OIL CHANGE ON MY 2013 KIA SORENTO IN DECEMBER 2016. I ESPECIALLY ASKED THE SERVICE ADVISOR TO CHECK OUT EVERYTHING INCLUDING THE ENGINE BEFORE THE 60,000 MILE SECOND OWNER POWERTRAIN WARRANTY WAS ABOUT TO EXPIRED. KIA KNEW ABOUT THE NUMEROUS PAST WARRANTY CLAIMS ON THIS 2.4 LITER ENGINE, A QUICK OIL ANALYSIS WOULD HAVE SHOWN METAL DEBRIS PARTICULATES IN THE OIL, INDICATING A SERIOUS ENGINE PROBLEM DEVELOPING. THE METAL SHAVINGS COLLECTING IN THE OIL PAN THAT SHOULD HAVE BEEN DETECTED BEFOREHAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114760July 31, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE ELECTRONICAL PARTS OF THE IGNITION SWITCH WENT OUT AT THE SAME TIME THE BATTERY AND THE STARTER DID . THEN ON TOP OF MY ESC RANDOMLY COMING ON AND EVERY TIME THIS HAS HAPPENED IT MADE IT TO WHERE I COULDN'T GO ABOVE 5 MILES HAVE TO TURN THE CAR OFF AND THEN RESTART IT MULTIPLE TIMES JUST SO I CAN DIVE HOME THIS HAS BEEN HAPPENING SINCE I HAVE HAD HE VEHICLE NOVEMBER 2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114948July 31, 2018
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
AFTER USING CRUISE CONTROL FOR APPROX. 4 HOURS, THE COMPUTER IN OUR CAR SUDDENLY SHUT OFF THE CRUISE CONTROL ON ITS OWN AND THE PARKING BREAK LIGHT ILLUMINATED ON OUR DASH PANEL. BRAKE HOWEVER WAS NOT ENGAGED. ANOTHER AMBER COLORED WARNING LIGHT WAS ILLUMINATED BUT I CAN'T RECALL WHAT IT SAID. WE PULLED OVER, TURNED CAR OFF AND WHEN WE STARTED IT BACK UP, THE BRAKE LIGHT WAS NO LONGER ON AND WE WERE ABLE TO RESUME USING CRUISE CONTROL. THERE WAS A PREVIOUS INCIDENT WHERE THE CRUISE CONTROL DEACTIVATED ITSELF WHILE DRIVING BUT NOT SUDDEN STOPS INITIATED IT OR WARNING LIGHTS CAME ON WHEN THIS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114995July 31, 2018
POWER TRAIN
CAR CAN SHIFT OUT OF PARK WITHOUT BREAKS BEING ENGAGED. I CAN MOVE MY GEAR SHIFT INTO REVERSE OR DRIVE WITHOUT PUSHING MY BREAK. THIS INCLUDES WITH MY CAR RUNNING OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115026July 31, 2018
ENGINE, UNKNOWN OR OTHER
I CRANKED MY CAR, PUT IT IN DRIVE, AND STARTED TO PULL OUT OF MY DRIVEWAY WHEN MY CAR SHOOK AND STALLED. ALL OF MY LIGHTS CAME ON. I THEN TRIED TO RESTART MY CAR BUT IT CONTINUED TO CRANK OVER WITHOUT STARTING. I GAVE IT A MINUTE AND TRIED IT AGAIN. THE CAR STARTED, I DROVE AWAY, STOPPED AT THE STOP SIGN, AND THE CAR STALLED AGAIN. I CRANKED THE CAR AGAIN, PUT IT IN REVERSE, IT CHUGGED BACKWARDS, AND THEN STALLED ONCE I GOT BACK INTO MY DRIVEWAY. I LET IT SIT FOR 5 MINUTES, CRANKED IT AGAIN, THEN IT WAS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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