Kia Sorento Complaints

10,397 consumer complaints on file.

#11155458December 2, 2018
POWER TRAIN
MY 2014 KIA SORENTO IS HAVING TERRIBLE ENGINE ISSUES. I HAVE HAD IT REBUILT AND THERE ARE STILL PROBLEMS AND NO ONE IS WANTING TO HELP ME. I BELIEVE THE VEHICLE WAS SOLD TO ME WITH THE KNOWLEDGE OF THESE PROBLEMS FROM THE DEALERSHIP. THEY JUST PASSED ON THE PROBLEM. I PURCHASED THIS VEHICLE IN JULY 2017. THE VEHICLE HAS ALWAYS RUN HOT AND THE ENGINE HAS NEVER SOUNDED GOOD. THE CAR BURNS OIL VERY FAST AND THE GAS MILEAGE IS HORRIBLE. NOW I HAVE NO POWER WHEN I PRESS THE GAS IT HAS NO GET UP. THE CAR SEEMS LIKE IT IS GOING TO DIE. THE CAR ALSO SHAKES VERY BAD. I HAVE NEW BABY AND I AM SCARED TO DRIVE MY CAR. MY CHECK ENGINE LIGHT IS FLASHING. THE TIMING SEEMS OFF TOTALLY. I ALSO THINK THE TRANSMISSION IS SLIPPING. THERE IS OIL RUNNING DOWN PLACES ON AND AROUND THE ENGINE THAT SHOULD NOT HAVE OIL ON THEM AND IT IS SLUDGE LIKE OIL. I CANT HARDLY MAKE IT THROUGH A TURN I HAVE TO MAKE SURE ABSOLUTELY NO ONE IS AROUND IF NOT I WILL GET HIT BECAUSE THE POWER IS GONE MOST OF THE TIME. IT COMES AND GOES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154918November 30, 2018
POWER TRAIN
REAR ALL WHEEL DRIVE COUPLER WILL START A KNOCKING SOUND WHEN ACCELERATING SLOWLY AND TURNING EITHER LEFT OR RIGHT FROM A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155270November 30, 2018
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS KEEP FAILING ON MY CAR. NUMEROUS BULBS, LENS, ETC... AND THEY BLOW WITHIN 2 DAYS. SO, WE DRIVE AROUND WITH ONE BULB. MAJOR SAFETY ISSUE THAT IS WIDESPREAD ON THESE MODELS, BUT THEY WILL NOT ADMIT. WE DO NOT HAVE $600 TO $1000 TO COMPLETELY REPLACE THE ENTIRE WIRING AND ASSEMBLY. FOR WHAT I PAID, I SHOULD NOT HAVE TO FOR AN ENGINEERING/DESIGN FLAW. THE LACK OF CONCERN KIA HAS SHOWN THIS WIDESPREAD ISSUE SHOWS A DISREGARD FOR CONSUMER SAFETY. THIS WILL BE MY LAST KIA UNLESS SOMETHING IS DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154607November 28, 2018
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING THE TRUCK WHEN I HEARD A LOUD NOISE LIKE A FIRE GUN THAN I SAW SMOKE COMING OUT FROM THE ENGINE, I PULLED OVER AND SAW THAT THE ENGINE WAS ALREADY ON FIRE, I GOT MY TWO DAUGHTERS OUT OF THE TRUCK AND FIVE MINUTES LATER THE WHOLE TRUCK EXPLOTED
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11154647November 28, 2018
ENGINE
FIRST TIME IN 2017 STARTED CAR AND IT STARTED KNOCKING, AS I DROVE IT GOT LOUDER, ENGINE LIGHT CAME ON, DROVE IT TO KIA DEALER AND MOTOR HAD THROWN A ROD, KIA HONORED THEIR RECALL AND SUPPOSED NEW MOTOR WAS INSTALLED WITH 60 DAYS. NO PROBLEMS UNTIL YESTERDAY, 15,000 MILES ON NEW MOTOR, AS I WAS DRIVING ON FREEWAY AT 70MPH, ENGINE LIGHT CAME ON, SO I PULLED OVER WITHIN A MINUTE AND CALLED TOW TRUCK AND TOWED TO KIA DEALER. THEY WERE HOPING IT WAS JUST A COIL, BUT TODAY THEY TOLD ME IT WAS THE MOTOR AGAIN. THIS TIME THEY SAID KIA SAID I MUST HAVE DROVE IT A LOT AFTER THE LIGHT CAME ON AND WOULD NOT GIVE ME ANOTHER MOTOR ??? I HAD BOUGHT THE EXTRA 20,000 MILE GUARANTEE, SO EVEN THOUGH THIS SUPPOSED NEW MOTOR ONLY HAS 16,000 MILES RUNNING TIME ON IT, MY MILEAGE IS AT 111,000 SINCE THE FIRST ONE BLEW AT 95,000. SO I SHOULD STILL BE GETTING ANOTHER MOTOR, BUT, AFTER READING ALL OF THESE ACCOUNTS, LOOKS LIKE I WAS SO LUCKY FOR IT NOT TO HAVE CAUGHT ON FIRE, EVEN IF I GET IT BACK, I DON'T THINK I CAN PUT MY GRANDKIDS IN IT AGAIN, AND ITS ALMOST PAID OFF, LOVE MY CAR, BUT SOMEONE IS GOING TO GET KILLED, SOMETHING NEEDS TO BE DONE, SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154503November 28, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ARE DANGEROUS! THERE IS A DARK SHADOW LINE DIRECTLY IN THE SIGHT LINE OF THE DRIVER THROUGH THE ENTIRE WINDSHIELD THAT I FIND MYSELF DUCKING DOWN TO TRY AND SEE OUT THE WINDOW BUT THAT DOES NOT HELP. I CANNOT DRIVE THE VEHICLE AT NIGHT IT IS VERY DISTRACTING AND DANGEROUS. IT HAS SEVERELY IMPACTED MY CHILDREN'S LIFESTYLE AS WE CANNOT GO OUT AS THE DARK ROADS IN NEW JERSEY ARE EVEN MORE DANGEROUS WITH THE HEADLIGHTS NOT WORKING PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154526November 28, 2018
UNKNOWN OR OTHER
ON 11/22/2018 MY KIA SORENTO CAUGHT FIRE AND BURNED WHILE DRIVING ON THE INTERSTATE. TOTAL LOSS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11154230November 27, 2018
ELECTRICAL SYSTEM, SEATS
SEAT BEAT LIGHT REMAINED ON AFTER REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154238November 27, 2018
EXTERIOR LIGHTING
PASSAGERS HEADLIGHT CONTINUED TO GO OUT; HAVE REPLACED WIRING AND BULB 4 TIMES. THE DEALERSHIP HAVE ALSO REPLACED THE WIRING . AT THIS POINT , I DON'T KNOW WHAT TO DO.. THERE IS A PROBLEM WITH THE HEADLIGHT WITH THE KIA 2013 SORENTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154389November 27, 2018
ENGINE
WAS DRIVING HOME FROM WORK ON 11-26-18, ABOUT A MILE OUT OF TOWN WHEN MY CAR MADE A REALLY HIGH PITCH SQUEAL SOUND FOLLOWED BY A TERRIBLE GRINDING SOUND, PULLED IN TO THE CLOSEST BUSINESS TO IT KNOCKING AND IT HAD STALLED RIGHT WHERE IT WAS PARKED, HAVE I NOT PULLED INTO THE PARKING LOT IT WOULD HAVE STALLED ON A COUNTY HIGHWAY AT 60 MPH. HAD IT TOWED IN TO A DEALERSHIP ON THE MORNING OF 11-27-18, THEY SAID IT IS ENGINE FAILURE. THE 2012 KIA SORENTO DOESN'T EVEN HAVE 90,000 MILES ON IT YET AND GETS REGULAR MAINTENANCE AND OIL CHANGES SO THERE REALLY IS NO REASON FOR THIS TO HAVE HAPPENED. IT WAS A PERFECT RUNNING VEHICLE WITHOUT EVER HAVING ANY ISSUE WITH IT WHAT SO EVER, NO SIGNS OF ANYTHING GOING OUT EITHER, NOT EVEN A DASH INDICATOR LIGHT! HAVE READ NUMEROUS ACCOUNTS OF THIS HAPPENING ALL OVER THE INTERNET, THERE'S A RECALL OUT FOR THIS TYPE OF THING BUT MY CAR ISN'T IN THE BATCH THAT WAS RECALLED???!!! I THINK THIS IS ABSURD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153675November 26, 2018
SERVICE BRAKES, ENGINE, STEERING
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 70 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE BRAKE PEDAL WAS DEPRESSED, BUT TOOK AN EXTENDED AMOUNT OF TIME TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE SEIZED DUE TO A LACK OF ENGINE OIL. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS NOT REPAIRED. MURRAY KIA (LOCATED AT 1402 WEST RIDGE PIKE, CONSHOHOCKEN, PA 19428, (610) 279-3020) WAS INFORMED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153958November 26, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAD THIS CAR FOR ONE YEAR AND I HAVE REPLAY THE LIGHTS 7 SEVEN TIMES AND NO ONE CAN TELL ME WHY. WHEN I'M DRIVING AT NIGHT I HAVE TO USE MY HIGH BEAMS IN ORDER TO SEE SOMEONE NEEDS TO DO SOMETHING ASAP. I FEAR FOR MY LIFE AND MY KIDS EVERYDAY WHEN WE GET IN THIS UNSAFE CAR. THE LIGHTS ON BUT THE ROAD LOOKS DARK AT NIGHT ALL THE TIME IT'S BEEN GOING ON FOR A YEAR NOW. PLEASE HELP ME MY CELL [XXX] AND MY EMAIL ADDRESS [XXX] THANK U INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153975November 26, 2018
EXTERIOR LIGHTING
THE WIRING HARNESS FOR THE PASSANGER SIDE HEADLIGHT KEEPS MELTING. I HAVE REPLACED IT SEVERAL TIMES AND IT CONTINUES TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153517November 24, 2018
UNKNOWN OR OTHER
BATTERY AND BRAKE LIGHT CAME ON AND LOST POWER STEERING CONTROL, POWER STEERING BELT CAME OFF AND AC BELT HAD TO GET TOWED HOME. WHEN I WENT UNDER THE HOOD NOTICED THE DAMPER PULLEY WAS WOBBLY THE BOLT IN THE MIDDLE WAS STILL IN PLACE HAD THIS HAPPEN TWICE BEFORE ISSUE WAS FIXED AND IT HAPPENED AGAIN. CAN'T AFFORD TO TAKE TO A PROFESSIONAL MECHANIC BECAUSE I'M A SINGLE MOTHER OF 4 CHILDREN AND I NEED MY CAR RUNNING. I WAS DRIVING INTO A SHOPPING PLAZA PARKING LOT WHEN IT HAPPENED AND AS I TURNED IN THAT'S WHEN THIS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153412November 23, 2018
STRUCTURE:BODY, SUSPENSION
2004 KIA SORENTO EX WITH EXTENSIVE RUST DAMAGE TO REAR CROSS-MEMBERS #2 AND #3. DISCOVERED DURING TIRE ROTATION IN NOV 2018, BUT IS OBVIOUS THE DAMAGE HAS EXISTED FOR A SUBSTANTIAL AMOUNT OF TIME. CROSS-MEMBER #2 IS JUST IN FRONT AND ABOVE THE REAR AXLE AND HAS THE MOUNTING BRACKETS FOR THE AXLE STRUTS, WHICH KEEP THE AXLE IN PLACE, IT ALSO HAS A MOUNTING BRACKET FOR THE FUEL TANK, AS WELL AS A PASS THROUGH BRACKET FOR THE REAR BRAKE LINES, AND A MUFFLER HANGER. THE CAR IS NOT SAFE TO BE DRIVEN DUE TO THE IMMINENT DANGER OF A FULL FAILURE. CROSS-MEMBER #2 IS ABOUT 70% RUSTED THROUGH ON THE FUEL TANK SIDE AND PERFORATED IN SEVERAL OTHER PLACES AS WELL. CROSSMEMBER #3 WHICH IS BEHIND THE REAR AXLE CONTAINS NO MOUNTS, BUT A TORSION BAR DOES CONNECT WHERE THE CROSS-MEMBER PASSES THROUGH THE LEFT FRAME RAIL. STRUT MOUNT CONNECTORS ON AXLE ARE ALSO SEVERELY RUSTED. BACKING PLATE FOR REAR DISC BRAKES ON BOTH SIDES IS RUSTED SO SEVERELY THEY CRUMBLE LIKE AN EGGSHELL. CONTACTED KIA AND THEY SAID THEY WILL NOT COVER REPAIR OF THE DEFECT, CASE #12944853 OPENED. IT ONLY TAKES A QUICK SEARCH ONLINE TO FIND THERE ARE MANY CASES OF THIS WITH PARTICULARLY 2004 MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153267November 23, 2018
STRUCTURE:BODY
DRIVER SIDE DOOR HANDLE NO LONGER WORKS. THERE IS A PLASTIC PIECE ON THE ACTUATOR THAT BREAKS VERY EASILY. THIS COULD CAUSE DANGER TO PASSENGERS INSIDE THE CAR AS THE DOOR CANNOT BE OPENED FROM THE OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153310November 23, 2018
STEERING
THE WHEEL LOCKS WHILE DRIVING IN RAINY PUDDLES. I CAN NOT BAKE ANY TURNS DURING THIS LOCKING AND HAVE TO FORCE THE STEERING WHEEL OUT OF THE LOCK POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153197November 22, 2018
EXTERIOR LIGHTING
WHEN THE LEFT BLINKER IS ACTIVATED, THE HEADLIGHTS, AND LIGHTING OF INTERIOR DRIVER PANEL), TURN OFF. THIS OCCURS WHEN IN MOTION OR STATIONARY. I HAVE TO TAP THE BLINKER ARM TO GET THE LIGHTS TO TURN BACK ON. THIS IS A MAJOR SAFETY CONCERN DRIVING DOWN DARK STREETS AT NIGHT. IN ESSENCE, I'M DRIVING "BLIND" AND IT CAUSES CONFUSION TO ONCOMING TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152796November 20, 2018
UNKNOWN OR OTHER
I SAW ON NEWS MEDIA ABOUT THE KIA SORENTO VEHICLE'S CATCHING ON FIRE WHILE DRIVING NOW THIS CONCERNS ME BECAUSE I HAVE CHILDREN IN MY CAR 24/7 AND I DO TRAVEL OUT OF STATE TO VISIT FAMILY. WHY HAS THERE BEEN NO MENTION OR RECALLS ON THIS PROBLEM? I FEEL AS THOUGH I'M DRIVING A TICKING TIME BOMB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152866November 20, 2018
STRUCTURE:BODY, ENGINE
I WAS DRIVING ON A STATE HWY ABOUT THREE MILES FROM HOME GOING 50 MPH. I WAS THE SOLE OCCUPANT IN THE VEHICLE WHEN I BEGAN TO SMELL SMOKE. I WAS ABLE TO PULL OFF THE HWY. AND TURN THE VEHICLE OFF. I OPENED MY DOOR AND OPENED THE HOOD FROM THE INSIDE. WHEN I DID, FLAMES AND SMOKE BEGAN TO SHOOT OUT FROM THE HOOD AND I HEARD A LOUD POP. I EXITED THE VEHICLE AND WITHIN SECONDS, THE WHOLE CAR WAS CONSUMED WITH FIRE. I CALLED 911 AND REPORTED A VEHICLE ON FIRE. THE FIRE DEPARTMENT AND EMS BOTH RESPONDED WITHIN MINUTES. THE FIRE DEPARTMENT WAS ABLE TO PUT OUT THE FIRE BUT NOT BEFORE IT WAS A COMPLETE LOSS. AFTER THE FIRE WAS EXTINGUISHED, I NOTED ALL THE DOORS AND THE HATCH HAD LOCKED AT SOME POINT DURING THE FIRE. I CONTACTED CUMBERLAND KIA WHERE I PURCHASED THE VEHICLE TO NOTIFY THEM OF WHAT HAPPENED AND THEY TOOK POSSESSION OF THE VEHICLE THAT AFTERNOON.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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