Kia Sorento Complaints

10,397 consumer complaints on file.

#11190429March 21, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
WHEN I TURN A CORNER, MY KIA SPUTTER TO GET AROUND THE CORNER. THIS PROBLEM HAS ALMOST CAUSED ME TO BE IN A COUPLE OF ACCIDENTS. I ADVISED THE DEALER BEFORE ABOUT THIS PROBLEM AND WAS TOLD, "MY CAR IS OK". THIS IS NOT OK. ALSO, WHEN ACCELERATING, IT SOUNDS LIKE THE TRANSMISSION OR SOME OTHER COMPONENT IS SLIPPING. IT RPMS GOES HIGH BEFORE DECREASING BACK DOWN TO GET INTO NEXT GEAR. I'VE EXPRESSED THIS TO THE DEALERSHIP AS WELL AND WAS TOLD ONCE THEY DROVE MY CAR, "THEY DIDN'T NOTICE ANY CHANGE". WHEN GOING UP A HILL, I HAVE TO PRESS ALL THE WAY DOWN ON THE GAS TO GET UP THE HILL WHICH CAUSES THE RPM TO RAISE AND IT SOUNDS LIKE IT'S STUCK IN A GEAR OR SOMETHING. THESE ISSUES NEEDS TO BE RECTIFIED IMMEDIATELY. THIS IS NOT NORMAL FOR A CAR TO DO THIS. IT FRUSTRATES ME TO TELL THE DEALERSHIP WHAT'S GOING ON WITH MY CAR AND NOTHING IS BEING DONE. I AM THE ONE WHO DRIVES MY CAR EVERYDAY AND I KNOW WHEN SOMETHING ISN'T RIGHT. HOW CAN A DEALERSHIP TELL YOU WHAT YOUR SAYING ISN'T CORRECT WHEN THEY DON'T DRIVE YOUR CAR EVERYDAY? FOR ME TO HAVE PURCHASED THIS CAR 1 YEAR AND 4 MONTHS AGO WITH ONLY 2,500 MILES ON A 2015 KIA, I REALLY SHOULDN'T BE HAVING THESE MANY PROBLEMS. IT ALMOST MAKE ME FEEL LIKE THE ODOMETER WAS ROLLED BACK. JUST MY OPINION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190441March 21, 2019
STEERING
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE THE CONTACT'S SPOUSE WAS DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL DETACHED FROM THE STEERING COLUMN WITHOUT WARNING. THE CONTACT STATED THAT THE DRIVER WAS ABLE TO PUSH DOWN ON THE STEERING WHEEL AND THE FUNCTIONALITY RETURNED. THE VEHICLE WAS TAKEN TO BEV SMITH KIA OF STUART (LOCATED AT 3131 SE FEDERAL HWY, STUART, FL 34994, (772) 283-1743) TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE MECHANIC FAILED TO TORQUE THE NUT THAT HELD THE STEERING WHEEL IN PLACE AFTER REPLACING THE CLOCKSPRING IN THE STEERING WHEEL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 137,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190588March 21, 2019
ENGINE
"ENGINE FAILURE RECALL" AND ROD BEARINGS NOT PROPERLY WORKING. WAS ON THE HIGHWAY DRIVING WHEN CAR STARTED MAKING A TISKING NOISE, IT WOULD GET LOUDER AS ACCELERATING SO I BEGAN TO EXIT THE HIGHWAY. I BECAME INCREASINGLY LOUD AND THE TEMPERATURE STARTING TO INCREASE. I PARKED AND AT THIS TIME IT WAS SHAKING AND VERY LOUDLY. RECALL STATED CORRECT YEAR AND MODEL BUT NOT COVERED! ENGINE NOT REPLACED HOWEVER THE PROBLEM IS IN LINE WITH THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190183March 20, 2019
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
CAR SHUT OFF REPEATEDLY IN THE MIDDLE OR DRIVING AND THE CAR SHAKES.THE CAR WILL NOT GO OVER 60 WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190193March 20, 2019
AIR BAGS, ELECTRICAL SYSTEM
TAKATA RECALL. AIR BAG LIGHT ON DASH STAYS ON AT ALL TIMES AND "PASSENGER AIR BAG ON/OFF" INDICATOR INDICATES OFF, EVEN WHEN AN ADULT IS SITTING IN THE PASSENGER SEAT. ADDITIONALLY, HORN WON'T BLOW AT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190339March 20, 2019
SEATS
MIDDLE ROW SEAT LATCHES ARE STUCK AND THE SEATS CANNOT BE MOVED. NO ACCESS TO THE THIRD ROW BECAUSE THE LATCHES ARE STUCK. ALSO, ONE OF THE SEATS IS STUCK IN A RECLINED POSITION, WHICH I BELIEVE IS UNSAFE IN CASE OF AN ACCIDENT. BOTH OF MY YOUNG CHILDREN'S CAR SEATS ARE IN THAT ROW. APPARENTLY, IT IS A COMMON ISSUE WITH THIS MAKE AND MODEL OF VEHICLE. THE LATCHES ARE LOCATED NEXT TO THE HEADRESTS ON BOTH SEATS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190350March 20, 2019
SEATS, AIR BAGS
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ALOHA KIA OF MAUI (89 E WAKEA AVE, KAHULUI, HI 96732) AND REPAIRED SEVERAL TIMES REGARDING THE FAILURE. THE DEALER STATED THAT THE WEIGHT SENSOR FOR THE PASSENGER SEAT WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE DEALER STATED THAT THE ENTIRE SEAT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 117,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190376March 20, 2019
EXTERIOR LIGHTING
THE AIRBAG LIGHT HAS COME ON AND WILL NOT GO OFF. HOOK UP THE DEVICE TO SEE WHAT IT SAYS AND DO NOT EVEN GET A CODE TO HELP. ASK KIA AND THEY SAY IT WILL COST AROUND $1,000 DOLLARS TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189998March 19, 2019
ELECTRONIC STABILITY CONTROL (ESC)
I WAS TRAVELING ON A HEY, MAKING A LEFT TURN ONTO A MAJOR HEY, WHEN MY CAR WOULD NOT EXCELLERATE. I WAS ABLE TO TURN OFF THE HEY BUT MY CAR WOULD NOT GO OVER FOUR MILES PER HOUR. I HAD IT TOWED TO MY MACHANIC, HE SAID THE PRONGS BROKE OFF THE THING THAT PLUGS INTO THE COMPUTER, DUE TO CORROSION. SO I HAD IT TOWED TO KIA. THEY SAY I NEED A NEW COMPUTER & IT WILL COST, $5000.00. THIS SHOULD BE A RECALL. WHY CAN'T THEY INSTALL A NEW PLUG & PLUG BACK INTO THE COMPUTER? I'M BEING RIPPED OFF!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190100March 19, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLAMPS QUIT WORKING, EVEN THOUGH I HAVE REPEATEDLY REPLACED. HAPPENS ABOUT 1 EVERY THREE WEEKS. USUALLY HAPPENS ON THE HIGHWAY DURING NIGHT DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187474March 18, 2019
ELECTRICAL SYSTEM
MY KIA SORENTO TURN OFF TWICE WHEN DRIVING AND IS NOT THE ALTERNATOR WE DON'T KNOW WHAT IT IS DO YOU KNOW IF THERE ANY NEW RECALLS ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189796March 18, 2019
ENGINE, FUEL/PROPULSION SYSTEM
ENGINE RECALL. LATELY I BEEN HEARD A KNOCKING NOISE UNDER THE HOOD OF MY VEHICLE ALSO I HEARD KNOCKING NOICE FROM THE EXHAUST PIPE WHEN I START THE CAR AS WELL. IT COMES N GOES I HEAR IT ONCE IN A WHILE MAINLY IN THE MORNING WHEN I FIRST START THE CAR. I HEAR IT ANY OTHER TIME ONCE IN A WHILE. N I SEE LATELY THERE LEAKAGE COMING THREW THE EXHAUST PIPE AS WELL. I TOOK IT TO MY MACHANIC N HE ADVISED ME TO REPORT TO THE DEALER SINCE IT CAN B A POSSIBLE RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187359March 17, 2019
ELECTRICAL SYSTEM
THE DRIVER'S DOOR UNLOCKS WITH THE KEY FOB OR KEY AND THAT'S THE ONLY ONE. ALL OTHER DOORS MUST BE UNLOCKED BY HAND, MEANING EVEN THE UNLOCK SWITCH ON THE DRIVERS AND PASSENGERS DOORS DON'T WORK. YOU CAN HEAR SOMETHING ACTUATING, BUT THE DOORS WON'T UNLOCK. THE BACK DOOR YOU NEED TO CRAWL FROM INSIDE REMOVE A PANEL TO UNLOCK THE BACK DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187033March 15, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
REAR PARKING BRAKES NEVER WORKED. USING MY SHIFT GEAR FOR PARKING . NOW FRONT DOOR IS NOT OPENING FROM OUTSIDE. WENT TO FORUM ON INTERNET ABOUT THIS ISSUE. THOUSANDS OF KIA SORENTO 2011 OWNERS HAS SAME ISSUE WITH THE DOOR. IF WE GO TO KIA, THEY CHARGE $400 FOR ONE DOOR LOCK! CRAZY! SO MANY KIA OWNERS DON,T WANT A KIA ANYMORE. ME EITHER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187068March 15, 2019
STRUCTURE:BODY, ENGINE, FUEL/PROPULSION SYSTEM
ENGINE FIRE!! WHILE TRAVELLING DOWN HIGHWAY PASSENGER NOTICED SPARKS LEFT REAR OF CAR. PULLED OVER TO CHECK CAR, LIFTED HOOD ENGINE WAS ON FIRE. DRIVING NORMAL RATE OF SPEED IN NORMAL CONDITIONS. NO COLLISION OR ACCIDENT INVOLVED. TRAVELLING US-71 SOUTH IN VERNON COUNTY MISSOURI INCIDENT NUMBER 190140035. FIRE DEPARTMENT PUT FIRE OUT. CAR TOWED TO TCB TOWING AND AUTO SERVICE 205 N BARRETT ST NEVADA MO 64772
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11186804March 14, 2019
ENGINE
I TOOK MY CAR IN TO A KIA DEALERSHIP RECENTLY FOR PREVENTATIVE MAINTENANCE, AND BECAUSE I NOTICED THAT IT WAS NOT DRIVING AS SMOOTHLY AS USUAL. I WAS TOLD THAT NOTHING WAS WRONG WITH THE CAR, BUT, THERE WAS A PRODUCT IMPROVEMENT CAMPAIGN FOR WHICH SOFTWARE WAS UPDATED ON MY VEHICLE. APPROXIMATELY ONE MONTH LATER, I WAS OUT OF TOWN IN MY VEHICLE, AND ALL OF A SUDDEN THE ENGINE LIGHT BEGAN TO FLASH, THE RPMS WENT DOWN, THE TRANSMISSION APPEARED TO SLIP, AND THE CAR WAS ESSENTIALLY DISABLED. THE KIA SERVICE DEPARTMENT THAT I BROUGHT IT TO EXPLAINED TO MY HUSBAND THAT THE "PRODUCT IMPROVEMENT CAMPAIGN" -- WHERE THE SOFTWARE WAS ADDED TO MY VEHICLE WAS DUE TO THE FACT THAT KIA KNOWS THAT THE ENGINES HAVE ISSUES, AND MAY HAVE CATASTROPHIC FAILURE EARLY, AND BECAUSE OF THIS, THEY HAVE DESIGNED SOMETHING TO PUT THE VEHICLE IN A 'LIMP HOME MODE', SO THAT IT IS NOT FURTHER DAMAGED. BECAUSE THIS HAS NOT BEEN CALLED A RECALL -- EVEN THOUGH KIA HAS FULL KNOWLEDGE OF ENGINE ISSUES -- A VAST MAJORITY OF KIA OWENERS OF THE AFFECTED VEHICLES HAVE NOT HAD THIS SOFTWARE UPDATE, AND ARE AT RISK OF THEIR ENGINE FAILING AT HIGH SPEEDS, ENDANGERING THEMSELVES, THEIR FAMILIES, AND OTHERS. THIS IS AN ABSOLUTE PUBLIC SAFETY ISSUE. ADDITIONALLY, JUST REPLACING THE ENGINES IS NOT ENOUGH, THESE VEHICLES NEED TO BE COMPLETELY RECALLED. MANY ARE STILL BEING FINANCED, AND OWNERS OWE THOUSANDS OF DOLLARS ON VEHICLES THAT WILL HAVE TO CARRY A SALVAGE TAG, AND BE WORTH PENNIES ON THE DOLLAR DUE TO HAVING AN ENGINE THAT IT WAS NOT MANUFACTURED WITH. PLEASE HOLD KIA ACCOUNTABLE FOR THEIR IRRESPONSIBILITY, AND CONSUMER FRAUD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186836March 14, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V473000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VANCOUVER KIA (3400 NE AUTO MALL DR, VANCOUVER, WA 98662, (360) 342-9104) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186630March 13, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
AS I AM DRIVING OVER 40 MPH, THE VEHICLE WILL LOSE ALL POWER AND CAUTION LIGHTS ILLUMINATE ON THE DASH, RADIO TURNS OFF, POWER STEERING GOES OUT, CAR DECREASES SPEED. THE CAR IMMEDIATELY TURNS BACK ON, BUT THERE IS NO ACCELERATION TO THE VEHICLE. THIS HAS HAPPENED 3 TIMES IN THE LAST 5 DAYS AND IT HAPPED 3 TIMES TODAY MARCH 12, 2019. ALL INCIDENTS WERE ON CITY STREETS, WHILE GOING STRAIGHT AT SPEEDS 40 MPH OR MORE. THE LAST TIME, WAS WHILE I WAS MAKING A RIGHT TURN GETTING ON THE FREEWAY. AFTER EACH OCCURRENCE, I WOULD SAFELY PULL OFF THE ROAD, TURN THE VEHICLE OFF, WAIT A COUPLE SECONDS AND TURN THE CAR BACK ON. THE CAR WOULD RESUME BACK TO NORMAL. I HAVE NOTICED THAT AFTER THE FIRST TIME THIS HAPPENED, WHEN I DO THE FIRST ATTEMPT TO TURN THE CAR ON, IT DOES NOT TURN OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186511March 13, 2019
ENGINE
WHILE DRIVING AT HIGHWAY SPEED ON A 2 LANE HIGHWAY AND GOING UP A MEDIUM INCLINE, A TICKING NOISE PROGRESSIVELY GOT LOUDER OVER THE COURSE OF ABOUT 45 SECONDS TO A MINUTE UNTIL THERE WAS TOTAL LOSS OF POWER, ALMOST CAUSING A COLLISION FROM A VEHICLE BEHIND ME. NO WARNING LIGHTS APPEARED ON THE DASH AS THIS WAS HAPPENING AND ENGINE TEMPERATURE WAS NORMAL. LUCKILY THERE WAS ENOUGH SHOULDER AND HAD ENOUGH MOMENTUM TO PULL OFF TO THE SIDE OF THE ROAD. I WAS UNABLE TO RESTART THE VEHICLE AND HAD TO HAVE IT TOWED. THE VEHICLE FELL UNDER A SAFETY RECALL WHICH WAS REPORTED TO HAVE BEEN COMPLETED OCTOBER 13, 2017. I AM THE ORIGINAL OWNER OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186559March 13, 2019
ENGINE
EVERY TIME I CHANGED THE OIL, I NOTICED IT WAS NOT THE SAME AS USED OIL COMING FROM MY OTHER VEHICLES. ENGINE PROBLEMS STARTED APPROXIMATELY 3 YEARS AGO. I WAS CONSTANTLY CHECKING THE OIL AND NEEDING TO ADD. I TOOK THE VEHICLE TO THE KIA DEALER WHERE WE BOUGHT THE CAR AND THEY SAID THE OIL WAS BURNING UP IN THE MOTOR. IT WAS GETTING HOT. I RAN TWO FLUSHES ON THE MOTOR AND THEN CONTINUED MY REGULAR OIL CHANGES. IN FEBRUARY OF 2019 THE MOTOR SEIZED UP AND QUIT WHILE BEING DRIVEN ON CITY STREETS. I DRAINED 4.5 QUARTS OF OIL FROM THE VEHICLE AFTER IT WAS TOWED. I HEARD ABOUT THE RECALL ON VARIOUS YEARS OF KIA/HYUNDAI MOTORS AND THOUGHT THIS MIGH BE THE PROBLEM WITH MY 2011 SORENTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Sorento