Kia Sorento Complaints

10,397 consumer complaints on file.

#11268289October 14, 2019
EXTERIOR LIGHTING
WHEN THE HEADLIGHTS ARE IN THE AUTO SETTING, THEY WILL RANDOMLY TURN OFF WHILE DRIVING. I MOST OFTEN NOTICE THIS AT NIGHT, BUT I CAN SEE IT HAPPENS AT TIMES DURING THE DAY IF THE LIGHTS ARE ON BECAUSE I NOTICE THE DASHBOARD INDICATORS CHANGE. THIS SOMETIMES OCCURS AFTER USING THE TURN SIGNAL, BUT THAT'S NOT ALWAYS THE PRECURSOR. IT HAPPENS WHEN GOING 65 MPH ON A HIGHWAY, GOING 45 MPH ON EXIT RAMPS, ON 25 MPH ON LOCAL STREETS. I REPORTED THE ISSUE TO KIA CUSTOMER SERVICE, AND THEY SAID I HAD TO TAKE TO A DEALER. I TOOK IT TO A DEALER IN OCTOBER 2018. THE TECHNICIAN DROVE IT 50 MILES ROUND TRIP TO AND FROM HIS HOME, BUT COULD NOT REPRODUCE THE ISSUE. THE ISSUE CONTINUED INTERMITTENTLY AND I TOOK IT TO A DIFFERENT DEALER IN SEPTEMBER 2019. THEY DIAGNOSED THE PROBLEM AS A BAD ELECTRONIC CONTROL UNIT AND ORDERED THE PART. I RETURNED TO THE DEALER ON OCTOBER 12, 2019, TO HAVE THE PART INSTALLED. WHILE DRIVING LATER THAT NIGHT, THE HEADLIGHTS TURNED OFF WHILE I WAS GOING 65 MPH ON INTERSTATE 270. I TRIED TO QUICKLY JIGGLE THE LEVER, AND THEN THE LIGHTS TURNED BACK ON. MANY OTHERS HAVE REPORTED THIS SAME ISSUE. IT'S OBVIOUSLY DANGEROUS, AND KIA SHOULD FIGURE OUT THE PROBLEM AND ISSUE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268360October 14, 2019
ENGINE
I DROVE MY KIA SORRENTO FROM ROCHESTER NY TO OSWEGO NY WITHOUT INCIDENT. I HAD NO CAR TROUBLE NOR HAVE I IN THE DISTANT PAST. I PARKED IN A LOT AND TURNED OFF THE CAR. SMOKE BEGAN TO EMIT FROM UNDER BOTH SIDES OF THE HOOD. AS I GATHERED MY PURSE AND COAT, THE SMOKE BECOME MORE VOLUMNIOS AND DARK. AS LEFT THE VEHICLE, I INSPECTED MY DASHBOARD FOR SIGNS OF OVERHEATING OR A LIT INDICATOR LIGHT. NOTHING WAS LIGHT OR OVERHEATED PER THE DASH. AS I EXITED THE CAR, THE CAR WAS ON FIRE. A MAN IN A CAR PARKED NEAR ME, APPROACHED THE CAR WITH HIS FIRE EXTINGUISHER, AIMED UNDER THE CLOSED HOOD AND SPRAYED. IT DID NO GOOD. AS HE DID THIS, I CALLED 911 TO REQUEST A FIRE CREW. BY THE TIME THEY ARRIVED, THE CAR WAS ENGULFED IN FLAMES. THE CAR IS A TOTAL LOSS, JUST METAL CHARRED REMAINS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11268201October 13, 2019
ELECTRICAL SYSTEM
THE DRIVER DOOR DOESN'T OPEN FROM THE OUTSIDE ANYMORE I HAVE TO GO THROUGH THE BACK AND I HAVE SMALL CHILDREN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268203October 13, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
EVERYTIME I HIT A LITTLE BUMP IN THE ROAD MY ECO SAVER GOES OFF CAUSING ME TO BURN MORE GAS UNTIL I HIT ANOTHER BUMP TO KNOCK THE SAVER BACK ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268049October 12, 2019
ENGINE, UNKNOWN OR OTHER
OUR NEW 2019 KIA SORENTO EX V6 ENGINE AND NEW 8 SPEED TRANSMISSION SURGING AND HESITATION REALLY BAD, ESPECIALLY IN LOWER RPMS. WE HAVE HAD IT INTO SERVICE 5 TIME NOW BUT NOTHING HAS WORKED TO FIX THE ISSUE. WHEN PULLING OUT ONTO THE HIGHWAY IT WILL HESITATE AND SURGE, THIS IS VERY DANGEROUS! THE NEW 8 SPEED TRANSMISSION SHIFTS WAY TO SOON, SO IT DOES NOT KEEP THE RPMS UP LONG ENOUGH TO GET THE CAR GOING SUFFICIENTLY THEREFORE CAUSES SURGING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268063October 12, 2019
ENGINE
THERE WERE PREMATURE ENGINE BARRING WEAR WHICH CAUSED THE CAR TO SEIZE AND BLOW A ROD OUT THE BOTTOM OF THE CAR WHICH STARTED A SMALL FIRE. I WAS GETTING OFF THE HIGHWAY WHEN ENGINE LIGHT HAD COME ON WHEN I GOT TO ON RAMP IT SPUTTERED AND STALLED, OIL LIGHT CAME ON AND CAR STALLED THEN PEOPLE YELLED GET OUT CAUSE THERE WAS A FIRE UNDER THE FRONT OF MY CAR. POLICE INCIDENT REPORT NUMBER [XXX] TRP. HARRISON 616-403-0698 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11268072October 12, 2019
VISIBILITY/WIPER
WITHIN ON WEEK OF PURCHASING MY NEW KIA SORENTO, I EXPERIENCED A WINDSHIELD CRACK THAT SPREAD QUICKLY ACROSS THE WINDSHIELD WITHIN 24 HOURS. THE WINDSHIELD SHOULD BE BUILT BETTER. I'VE NEVER HAD SUCH AN ISSUE WITH OTHER MAKES FROM PREVIOUS CARS. I HAD PURCHASED THE PLATINUM PROTECTION PLAN BUT WAS TOLD IT WOULD NOT COVER. I CALLED THE DEALERSHIP AT WHICH I PURCHASED THE CAR FOR HELP ONLY TO BE GIVEN THE RUN AROUND BEING TRANSFERRED TO MULTIPLE DEPARTMENTS. THE CRACK SPREAD FROM THE BOTTOM LEFT CORNER ACROSS THE MIDDLE OF THE WINDSHIELD IN MY LINE OF SIGHT MAKING IT DIFFICULT TO CLEARLY SEE. I HAD TO PAY MYSELF TO GET THE WINDSHIELD COMPLETELY REPLACED. I AM DISAPPOINTED IN THE QUALITY OF MY KIA AND THE SERVICE I HAVE RECEIVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267953October 11, 2019
UNKNOWN OR OTHER
TWO LEAKING RADIATORS REPLACED IN TWO YEARS, ANTIFREEZE LEAKING IN THE DRIVEWAY; TWO BATTERIES REPLACED IN TWO YEARS.VEHICLE WAS PARKED IN DRIVEWAY IN ALL INSTANCES. WORKING ON GETTING PROOF FOR LAST YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268001October 11, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM
I WENT TO THE STORE AND TRIED TO OPEN THE BACK PASSENGER DRIVER'S SIDE DOOR FROM THE OUTSIDE AND IT WOULD NOT OPEN. I THOUGHT THAT THE CHILD SAFETY LOCKS WERE ON SO I WENT INSIDE FROM THE OPPOSITE SIDE AND OPENED THE DOOR. STILL HAVEN'T FIGURED OUT WHY I CAN'T OPEN MY DOOR THEN TODAY THE OTHER SIDE WILL NOT OPEN NOW. BOTH BACK DOORS WILL NOT OPEN FROM THE OUTSIDE, THIS IS A HUGE SAFETY ISSUE. WHAT IF THERE WAS AN ACCIDENT GOD FORBID OR A FIRE AND I HAD MY CHILDREN OR GRANDCHILD IN MY VEHICLE AND COULD NOT GET THEM OUT! KIA NEEDS TO RECALL THIS IMMEDIATELY. LOOKING BACK I CAN SEE A NUMBER OF COMPLAINTS AND THIS IS JUST UNACCEPTABLE. PLEASE HELP WITH THIS ISSUE. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268013October 11, 2019
STRUCTURE:BODY
DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. I MUST EITHER ENTER THE VEHICLE FROM ANOTHER DOOR & CRAWL INTO THE DRIVERS SEAT, REACH IN THROUGH THE WINDOW IF IT'S DOWN (WINTER IS APPROACHING...IT WONT BE DOWN) OR REACH IN FROM THE DRIVERS SIDE PASSENGER DOOR & OPEN THE DRIVERS SIDE DOOR. THE VEHICLE WAS PARKED (OBVIOUSLY). DOOR WAS NOT PREVIOUSLY SLAMMED SHUT PRIOR TO THIS OCCURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268014October 11, 2019
AIR BAGS, SEAT BELTS
AIRBAG LIGHT ON AT ALL TIMES , NO BEEPING WHEN PASSENGER SITTING AND CAR MOVING,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267605October 10, 2019
FORWARD COLLISION AVOIDANCE
TL* THE CONTACT OWNS A 2019 KIA SORENTO. WHILE DRIVING APPROXIMATELY 60 MPH, THE FORWARD COLLISION WARNING MESSAGE SUDDENLY DISPLAYED. MOMENTS LATER, THE VEHICLE ABRUPTLY STOPPED WITHOUT ANY OTHER VEHICLES IN THE VICINITY. AFTER TURNING THE VEHICLE OFF AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO VAN SYCKLE KIA (729 HOGAN RD, BANGOR, ME), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. LATER, WHILE DRIVING APPROXIMATELY 40 MPH, THE 'BLIND SIDE COLLISION' MESSAGE DISPLAYED AND SUDDENLY ACTIVATED, WHICH ABRUPTLY STOPPED THE VEHICLE WITHOUT ANY OTHER VEHICLES AROUND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBER: 13352019. THE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267679October 10, 2019
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
ALTERNATOR FAILS CAR BATTERY GOES DEAD CAUSING YOU TO HAVE A HARD TIME STEERING AND UNABLE TO SHIFT GEARS ROLL DOWN WINDOWS OR USE SAFETY FLASHERS BECAUSE YOU HAVE NO POWER! WE HAD BEEN ON THE EXPRESSWAY GOING 70 AND WERE SO LUCKY TO HAVE JUST PULLED INTO OUR BANK WHEN FAILURE OCCURRED!! A FEW MINUTES EARLIER AND MY WIFE WHO WAS DRIVING WOULD OF CRASHED BECAUSE OF LOST OF POWER STEERING GOING OUT AND WEAK SHOULDER STRENGTH FROM SHOULDER SURGERY. THE CAR IS 23 DAYS OVER 5 YEARS AND HAD 43757 MILES AT5 TIME OF FAILURE. THIS VEHICLE NEEDS TO BE RECALLED BECAUSE THE ALTERNATOR FAILURE IS A SAFETY HAZARD BECAUSE I BELIEVE THE ALTERNATOR IS UNDERPOWERED FOR ALL IT IS ASKED TO DO MUCH IN THE WAY OF THE 2000-2007 KIA SPECTRA WHICH IS A RECALLED VEHICLE>
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267806October 10, 2019
ENGINE
MY 2014 ENGINE OVER HEATED WHICH LEAD TO A BLOWN HEAD GASKET. I WAS ON A HIGHWAY AND ALL OF A SUDDEN, THE CAR LOST POWER AND EXCESSIVELY OVERHEATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267403October 9, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE GEAR SELECTOR INDICATOR DID NOT ILLUMINATE AND THE CHECK ENGINE INDICATOR ILLUMINATED INTERMITTENTLY. THE CONTACT ALSO MENTIONED THAT THE ABS, DBC, ESC, AND AIR BAG WARNING INDICATORS ILLUMINATED AND THEN TURNED OFF. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE FAILURES WENT AWAY. THE CONTACT STATED THAT IT TOOK MULTIPLE ATTEMPTS TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO BOB BELL NISSAN (7900 EASTERN AVE, BALTIMORE, MD 21224, (410) 288-2500) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,156.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267225October 9, 2019
ELECTRICAL SYSTEM:STARTER ASSEMBLY, ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO NISSAN KIA OF MIDDLETOWN (4961 NY-17M, NEW HAMPTON, NY 10958) WHERE IT WAS DIAGNOSED THAT THE STARTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE MECHANIC NOTICED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267265October 9, 2019
VISIBILITY/WIPER
MY WINDSHIELD-WASHING SYSTEM IS NOT SPRAYING WATER ONTO EITHER THE WINDSHIELD OR THE REAR WINDOW. THE DEALER HAS ADVISED ME THAT THIS IS DUE TO THE FACT THAT THE ORIGINAL MESH IN THE PUMP FILTER SCREEN IS SO FINE THAT IT BECOMES CLOGGED BY WASHER FLUID. A NEW, COARSER MESH IS AVAILABLE, AT A REPLACEMENT COST TO ME OF APPROXIMATELY $185. ACCORDING TO THE DEALER, THIS IS A WELL-KNOWN PROBLEM. THE PART IS NOT DEFECTIVE, BROKEN, OR WORN-OUT. INSTEAD, IT WAS NOT SUITED TO CARRYING OUT ITS PURPOSE IN THE FIRST PLACE. IN OTHER WORDS, THE SITUATION IS CLEARLY THE RESULT OF FAULTY DESIGN. I CAN TELL YOU FROM PERSONAL EXPERIENCE THAT THE INABILITY TO CLEAN MY WINDSHIELD ON-THE-MOVE WHEN NECESSARY IS WITHOUT QUESTION A SAFETY CONCERN. IT IS PARTICULARLY ACUTE AT NIGHT, BUT IT IS ALSO A PROBLEM AT OTHER TIMES. FOR THE MOMENT, I MUST CARRY CLEANING SUPPLIES AND MUST SOMETIMES STOP THE VEHICLE TO CLEAN THE GLASS SO THAT I MAY SAFELY OPERATE THE VEHICLE. THIS TOO ENTAILS THE RISK OF BEING STRUCK IF, FOR EXAMPLE, I AM ON AN INTERSTATE HIGHWAY. I CAN AFFORD TO REPLACE THE SCREEN. BUT MANY WILL NOT BE ABLE TO DO SO. IT SEEMS TO ME THAT THIS IS EXACTLY THE KIND OF PROBLEM THAT SHOULD RESULT IN A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266977October 8, 2019
ENGINE, POWER TRAIN
I STARTED EXPERIENCING OVERHEATING ISSUES IN JULY. KNOWING KIAS ARE NOTORIOUS FOR ENGINE TROUBLE, MY MECHANIC CHECKED THE HEAD GASKET. IT WAS FINE BUT MY RADIATOR FAN NEEDED REPLACED. THE VERY NEXT DAY AFTER HAVING MY FAN REPLACED, MY HEAD GASKET BLEW, DRIVING DOWN A STATE ROUTE. NO WARNING, NO CHECK ENGINE LIGHT, NOTHING. I HAVE NOW HAD MY ENTIRE ENGINE REPLACED (LONG BLOCK, CYLINDER HEAD, AND GASKETS). THEY HAVE NOW DISCOVERED THAT MY RADIATOR IS LEAKING, WHICH LIKE THE RADIATOR FAN, IS NOT COVERED UNDER WARRANTY. IT SEEMS THAT KIA KNOWS THERE IS AN ISSUE WITH THESE CARS AND IS DOING NOTHING TO RECALL THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267003October 8, 2019
EXTERIOR LIGHTING:HEADLIGHTS, ENGINE
I WAS DRIVING THE CAR AND THEN IT SLOWED DOWN TO 40 MPH AND CUT OFF ON THE HIGHWAY. I CRANKED IT BACK UP AND IT MADE A WEIRD NOISE. I CALLED A TOW TRUCK. TOOK IT TO THE SHOP AND THEY SAID THE ENGINE NEEDS TO BE REPAIRED. THERE IS NO WAY THAT IT SHOULD BE HAVING MOTOR ISSUES. THE OIL HAS ALWAYS BEEN CHANGED ON TIME. ALSO I HAVE TO CHANGE THE HEADLIGHT BULBS ON THE LEFT AND RIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267083October 8, 2019
UNKNOWN OR OTHER
COLD START CHATTER... KIA ISSUED A REDESIGNED PARTS. BECAUSE OF A BAD DESIGN ISSUE ON THIS PROBLEM..I FEEL IF THE IS AN ISSUE WITH THE ENGINE AND CREATES THIS TYPE AN ISSUE IT CA BE A PROBLEM. IT MAKES THE NOISE EVERYTIME I START IT AFTER IT SETS FOR LONG PERIOD..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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