Kia Sorento Complaints

10,397 consumer complaints on file.

#11412909April 19, 2021
STRUCTURE:BODY
THE PAINT STARTED PEELING FROM THE HOOD OF MY CAR 2 YEARS AGO. IT STARTED AS SMALL CRACKS, SO I ORDERED PAINT REPAIR PENS FROM KIA AND TRIED TO REPAIR IT MYSELF, BUT IT DID NOT WORK. NOW IT HAS EXPANDED TO BIGGER AREAS. AFRAID TO WASH THE CAR BECAUSE ALL THE PAINT MAY PEEL OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408505April 16, 2021
STRUCTURE:BODY
OUT OF NO WHERE PAINT STARTED CHIPPING THEN PEELING OFF ON DRIVER SIDE UPPER PANEL ABOVE WINDOW . THEN IT STARTED TO PEEL OFF ON FRONT END DRIVER SIDE. THE CAR HAS RUST SPOTS AND CHIPS. LOOKS LIKE THE ROOF WILL BE NEXT. THE PAINT IN CONTINUING TO PEEL. IT'S EXTREMELY THIN PAINT AND SEEMS VERY DRY. THE CAR ALSO MOLDS EASILY IN THE TRUNK AREA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408344April 16, 2021
ENGINE
THE CAR ENGINE CAUGHT FIRE WHILE I WAS DRIVING. ANOTHER DRIVER NOTIFIED ME SO I COULD PULL OVER. THE ENGINE FIRE DESTROYED THE CAR. I NOTIFIED KIA 1 MONTH LATER, BUT THE CAR HAD ALREADY BEEN INSPECTED/DESTROYED BY USAA. KIA REFUSED ACCOUNTABILITY (EVEN THOUGH KIA WAS FINED BY THE GOVT FOR CARS OF THIS MAKE/MODEL WITH THIS ISSUE).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11408202April 15, 2021
EXTERIOR LIGHTING:HEADLIGHTS:BULBS
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS APPEARED DIM, CAUSING THE CONTACT TO DRIVE WITH THE HI-BEAMS ACTIVATED. THE CONTACT STATED THAT THE HEADLIGHT BULBS WOULD BURN OUT EVERY 4-6 MONTHS. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO JOE MYERS KIA (16484 NORTHWEST FWY, HOUSTON, TX 77040) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408265April 15, 2021
ENGINE
IN APPROXIMATELY NOVEMBER 2020, MY 2013 KIA SORENTO STARTED USING LARGE AMOUNTS OF OIL IN EXCESS OF 1 QT PER WEEK, WHEN DRIVING APPROXIMATELY 150- 200 MILES' PER WEEK. SHORTLY AFTER, I BEGAN SMELLING BURNING OIL UNDER THE HOOD. I HAVE TAKEN THE VEHICLE TO A REPAIR SHOP TO FIND A LEAK, BUT NONE WAS FOUND. ONE TECHNICIAN FELT IT COULD BE A BAD GASKET, ALLOWING EXCESSIVE OIL TO ENTER THE INTAKE AND BURN THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408324April 15, 2021
ENGINE
MY 2016 KIA SORENTO IS HAVING OIL CONSUMPTION ISSUES. I KNOW THAT YOU ARE WELL AWARE OF THIS PROBLEM WITH MANY OF THE ENGINES ON SEVERAL KIA MODELS. I HAVE FOLLOWED ALL OF THE INSTRUCTIONS THAT KIA HAD RECOMMENDED TO MONITOR OIL LEVELS AND NOW KIA IS CLAIMING THEY ARE NO LONGER "HONORING" THAT TYPE OF TESTING. MY BIGGEST ISSUE IS THAT YOU ARE AWARE OF THIS HORRIBLE PROBLEM WHICH COULD ULTIMATELY CAUSE SERIOUS INJURY OR WORSE YET DEATH IF ONE OF THESE KIAS ENGINES DIES OUT ON THE HIGHWAY WITHOUT WARNING. IT HAS NOT HAPPENED TO ME YET BUT I WAS JUST READING PLENTY OF REVIEWS ABOUT THIS HAPPENING. I FEAR FOR MY LIFE AND PRAY WHENEVER I GO OUT AND DRIVE. PLEASE TAKE NOTE ONCE AGAIN OF THIS CRITICAL ISSUE SURROUNDING THESE VEHICLES. I HAD A KIA BEFORE THIS BUT NEVER AGAIN WHEN THEY ARE DEFAULTING ON THEIR OBLIGATION TO FIX THIS HUGE PROBLEM. AND SHAME ON YOU FOR NOT BACKING CONSUMERS HAVING THESE ISSUES!!!! IT IS A DISGRACE THAT A FOREIGN CAR COMPANY COMES IN AND PROFITS OFF OF AMERICA AND DOESN'T BACK IT'S OWN PRODUCT. CORPORATE GREED AT ITS GREATEST. WHAT ARE YOU GOING TO DO TO KEEP US SAFE ON THE ROADS WITH THESE THINGS HAPPENING ON THE ROADWAY?????????????? THANK YOU, [XXX] PLEASE FEEL FREE TO CONTACT ME. YOU NEED TO DO SOMETHING ABOUT THIS!!!!!!!!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408325April 15, 2021
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
ONLY HAD CAR 8 DAYS WITH 500 MILES. WENT TO PULL AWAY FROM STOP SIGN AND CAR CUT OFF. WHEN ATTEMPTED TO RESTART, CAR ADVISED TO PLACE IN PARK FIRST. ONCE PLACED IN PARK AND PRESSED START BUTTON - ALL SYSTEMS WENT DEAD. SPARKS CAME FROM GROUNDING CABLE UNDER HOOD. WHEN GROUNDING CABLE WAS ADJUSTED, CAR STARTED TURNING ON AND OFF RANDOMLY. AFTER WAITING TWO HOURS FOR TOW TRUCK, WAS ABLE TO ADJUST GROUND CABLES WELL ENOUGH TO DRIVE HOME. SUBSENQUENTLY, CAR WAS TOWED TO DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407998April 14, 2021
ENGINE
WHILE DRIVING MY VEHICLE, THE ENGINE "SHUT OFF" AND THE VEHICLE SUDDENLY STOPPED RUNNING. I WAS ABLE TO GET THE VEHICLE TO COAST SOMEWHAT OFF THE ROAD AT A ROUND-ABOUT. I HAD MY 3 YEAR OLD DAUGHTER IN THE VEHICLE AND IT WAS VERY COLD. I WAS TOLD LATER THE ENGINE HAD SEIZED AND THERE WERE METAL SHARDS DISPERSED ALL OVER THE SYSTEM. WHEN I LOOKED INTO THIS ISSUE, MANY KIA VEHICLES HAVE HAD RECALLS ON ENGINES WITH THIS EXACT ISSUE, BUT MY VEHICLE IS NOT INCLUDED IN THESE RECALLS. MY VEHICLE HAS AROUND 70,000 MILES ON IT AND I STILL OWE 8000$ ON THE VEHICLE, WHILE MY REPAIRS WILL BE AROUND 6500$. I HAVE DONE ALL ROUTINE MAINTENANCE ON THE VEHICLE AND HAD MY OIL CHANGED AND FLUIDS CHECKED TWO WEEKS PRIOR TO THIS INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408126April 14, 2021
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED WHILE DRIVING 55 MPH, THE CONTACT HEARD A LOUD SOUND AND SAW SMOKE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO KIA CHULA VISTA (540 AUTO PARK DR, CHULA VISTA, CA 91911) WHERE IT WAS DIAGNOSED WITH THE ENGINE NEEDING TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. THE VIN WAS NOT AVAILABLE. THE CONSUMER STATED DURING THE INITIAL INSPECTION THERE WAS A HOLE IN THE POWERTRAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407834April 13, 2021
STRUCTURE:BODY
THE PEARL WHITE PAINT ASSOCIATED WITH MY 2013 KIA SORENTO STARTED TO PEEL, ON SEVERAL LOCATIONS INCLUDING THE FRONT 'A' PILLARS, THE CAR ROOF (WHERE THE ROOF MEETS THE WINDSHIELD) AS WELL AS THE ROOF ITSELF. THE PEELING PAINT HAS EXPOSED THE BODY OF THE CAR WHICH IS NOW STARTING TO SHOW SIGNS OF RUST AT SOME OF THESE LOCATIONS. THE PEELING PAINT ISSUE IS THE SIMILAR, IF NOT THE SAME, AS THAT SEEN ONLINE WITH OWNERS REPORTING THE SAME ISSUE. IN ADDITION, THERE ARE MANY LOCATIONS WHERE THE PAINT HAS NOT FULLY DELAMINATED BUT IS INSTEAD BUBBLING UP, AND SEPARATING, FROM THE CAR'S BASE PAINT COAT. I APPROACHED KIA WITH THIS WHILE THE CAR WAS STILL UNDER WARRANTY AND WAS TOLD THAT IT WAS 'WEAR AND TEAR' AND NOT A PAINT DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407842April 13, 2021
STEERING
WHILE DRIVING ON A CITY STREET AND MAKING A RIGHT HAND TURN MY STEERING WENT OUT IN THE CAR. I COULD NOT TURN THE VEHICLE AT ALL AND COULD ONLY PROCEED STRAIGHT. I CAME REALLY CLOSE TO A HEAD ON COLLISION. I WAS ABLE TO PULL OFF THE ROAD AND STOP THE CAR AND WAIT FOR HELP. THE VEHICLE IS NOT SAFE TO DRIVE AS IT RANDOMLY DOES THIS WITH THE STEERING. OUR MECHANIC STATES THAT IT IS THE ELECTRICAL STEERING THAT HAS TO BE REPLACED IN THE CAR WHICH IS $2,000 +/-. I RESEARCHED AND DO NOT FIND ANY RECALLS CONCERNING THE ELECTRICAL STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407909April 13, 2021
STRUCTURE:BODY
THE PAINT IS PEALING OFF OF THE BODY OF THE CAR IN MULTIPLE LOCATIONS, MOST NOTABLY ON EITHER SIDE OF THE WINDSHIELD. THIS IS CAUSING THE THE BODY TO RUST IN THOSE LOCATIONS WHICH COMPROMISES THE INTEGRITY OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407940April 13, 2021
STRUCTURE:BODY
VEHICLE HAS LARGE CHUNKS OF PAINT THAT FALL OFF AND MAY CAUSE A DRIVING HAZARD FOR OTHERS. THERE ARE MANY REPORTS OF PAINT FALLING OFF PEARL WHITE SORENTO VEHICLES. WHILE THIS IS MAINLY A COSMETIC ISSUE, DEBRIS CAN BE AN ISSUE AS PEOPLE HAVE EXPERIENCED LARGE PAINT CHUNKS BECOMING AIRBORNE FROM THE HOOD AREA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407960April 13, 2021
STRUCTURE:BODY
PAINT ON OUR 2014 WHITE SORENTO PEELED OFF BOTH A PILLARS AND THE ROOF AND WE HAD TO GET THE TOP HALF OF THE CAR REPAINTED. PAINT PEELED ALL THE WAY DOWN TO THE BARE METAL PICTURE I PROVIDED ONLY GOT WORSE FROM THERE AND PEELED ALL THE WAY UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407538April 12, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
CAR LOST POWER WHILE DRVING AND A SEMI TRUCK ALMOST RAN INTO ME. HAVE TAKEN CAR TO KIA DEALERSHIP AND THROTTLE BODY WAS REPLACED AND WEEK LATER SAME PROBLEM EXIST. I HAVE TAKEN THE CAR THERE 3 TIMES FOR THE SAME PROBLEM HAVEN'T HAD THE CAR 3 MONTHS HAVE HAD THIS PROBLEM SINCE I PURCHASED THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407560April 12, 2021
STEERING
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL CLICKING SOUND COMING FROM THE STEERING WHEEL. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT WHILE DRIVING AT VARIOUS SPEEDS ON AN UNEVEN SURFACE, SHE LOSS CONTROL OF THE STEERING WITH THE WHEELS VIBRATING UNCONTROLLABLY. THE CONTACT HAD TAKEN THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE SHE WAS INFORMED THAT THERE WAS A TECHNICAL SERVICE BULLETIN ON THE VEHICLE FOR THE STEERING COLUMN. THE CONTACT THEN TOOK THE VEHICLE TO GOSSETT KIA (1900 COVINGTON PIKE, MEMPHIS, TN 38128) WHERE SHE WAS INFORMED THAT A DIAGNOSTIC TEST NEEDED TO BE PERFORMED TO DETERMINE THE CAUSE FOR THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407454April 11, 2021
UNKNOWN OR OTHER
THE DRIVERS SIDE REAR DOOR WILL NOT OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407460April 11, 2021
STEERING
THE STEERING STICKS AT TIMES. ITS NOT SMOOTH AND I HAVE TO PUT EXTRA PRESSURE ON THE STEERING WHEEL TO GET THE STEERING TO TURN. THIS OCCURS WHEN DRIVING MOSTLY ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407486April 11, 2021
STEERING
CLUNKING WHEN TURNING STEERING WHEEL, LARGE VIBRATION, AUTO REPAIR SHOP SAYS STEERING SECTOR SHAFT NEEDS TO BE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407419April 10, 2021
ENGINE
ON DECEMBER 18, 2020 WHILE DRIVING ON THE FREEWAY (IN MOTION), WITHOUT WARNING, AN ENGINE FIRE ERUPTED IN THE VEHICLE. THE FLAMES WERE SO PRONOUNCED THAT ONLOOKERS CALLED THE FIRE DEPARTMENT. THE VEHICLE HAD BEEN REGULARLY SERVICED AND HAD NO KNOWN MECHANICAL PROBLEMS AT THAT POINT IN TIME.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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