Kia Sorento Complaints

10,397 consumer complaints on file.

#11528617June 23, 2023
ENGINE
I had an oil change and then went on a road trip, The trip consisted of two days driving and 1300 miles driven. the engine sounded different so I checked the oil and it did not register on the dipstick. Since then I have been checking the oil once a week and have noticed is will be low. The oil can be a quart to a quart and a half low after just 500 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528477June 23, 2023
ENGINE
engine just stopped. will not turn over. call kia. not on list. repair yourself. they are not reparing any cars. said they were but denying everyone. check the records. all talk and no action. pleasing the judge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528481June 23, 2023
ENGINE
engine stopped. will not turn over. checked oil control valve and full of metal shavings. oil pan full of metal shavings. call kia. not on list. repair yourself. they are not reparing any cars. said they were but denying everyone. check the records. all talk and no action. pleasing the judge with their layer statements. what can i do. i have no help. no kia, no court, no gov. never again will i and my court be debutted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528594June 23, 2023
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
Sunroof on the vehicle blew out out of nowhere. No prior cracks or damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528281June 22, 2023
ENGINE
The contact owns a 2015 Kia Sorento. The contact stated that while driving at an undisclosed speed and coming to a stop, the vehicle lost motive power and stalled. There were no warning lights illuminated. The contact stated that the vehicle could not be restarted and was undriveable. The contact stated she was almost rear-ended twice before Police arrived on the scene to help. The vehicle was towed to an independent mechanic, but the vehicle was not repaired. The contact stated that upon speaking with the dealer, she was advised to have the vehicle towed to the dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The contact stated that the manufacturer was contacted and made aware of the failure. The contact was informed that the engine needed to be disassembled to determine if the failure was due to a manufacturing failure. The contact was informed that if the failure was not due to a manufacturing failure, there would be an out-of-pocket cost for repair and reassembly. The failure mileage was approximately 152,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528319June 22, 2023
UNKNOWN OR OTHER
I purchased a 2017 Kia Sorento new from Kia of Puyallup. I have taken the vehicle for all changes to Kia of Puyallup. The last two oil changes (9/16/22 and 03/18/23) have shown that within two to three months there wasn’t any oil in the car. During my last oil change 9/16/22, I asked service consultant - Karsten Malin why there was no oil in the car and he stated that it was normal for Kia’s to burn that much oil. Then, a couple of months after the oil change (the dipstick was dry) I reached out to Kia of Puyallup and was told “just put oil in it”. On June 16, 2023 I again reached out to Kia of Puyallup about there being no oil in the car and spoke with the service center manager Tom Evans. This wasn’t normal as I just had an oil change on 03/18/23. At this time I was informed that I would need to bring the car in for an excessive oil consumption test. It would take three attempts and if the last test fails I would need an engine replacement. At that time I asked to make an appointment and was informed they are booked until August and I would need to call during the week to see if I could get the car looked at. In addition, they’re short staffed during certain days during the week/weekend so I would need to check everyday for availability.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528322June 22, 2023
ENGINE
High oil consumption- needed to add additional oil before 3,000 miles post oil change. This has happened for the last three oil changes. This last time, exactly 3,000 miles post oil change, there was no oil at all. Oil sensor light went on to indicate low oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528365June 22, 2023
UNKNOWN OR OTHER, FIRERELATED
On January 8, 2023, my 2014 Kia Sorento burnt up. I was driving down the street when I could see smoke and smell something burning. I stopped the car and got out just in time. It exploded and totally burnt. I have a video but it will not upload.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11528385June 22, 2023
ENGINE
Engine locked while driving on the highway. Vehicle was in condition and recently had a vehicle oil change.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528391June 22, 2023
ENGINE
When the car had engine light was on at 60200 mileage, the dealer replace the engine in 2021. I have the same symptom in 2021 and engine light on. The dealer did diagnosis and said cvvt problem. The dealer refused to cover it with the extended warranty. I can't drive the car because of not enough power to speed-up on high way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528411June 22, 2023
ENGINE, POWER TRAIN
Purchased it 7 months ago, haven't put many miles on it and the motor is completely bad, sitting at a kia shop. It broke down on me in the middle of the road and wouldn't shift into gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528101June 21, 2023
STRUCTURE:BODY
My Kia Sorrento Snow White Paint Peeling Chipping Flaking. Rapid peeling of paint. Delamination. My Kia is just a little over three years old. Should not be peeling. This is my second kia. My older one same color no paint issues even after 6 years. Paint is bubbling in some areas and seems like a manufacturer faulty paint job. Paint is coming off in big flakes on doors sides, around windshield and rear hatch area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528166June 21, 2023
ENGINE
Engine seized. No check engine lights on. Was driving and it made an awful noise and that was it. We have not drove it since. Took it to our local auto mechanic he refused to touch it. Told us it needed a new engine. We are an hour and half a way from a kia dealership. We can't afford to have ot towed that far. I am making payments on a car that i can not drive. I have called kia many times to see what to do. They said to have it towed to a dealership. We live on a limited income. I keep checking to see if my car is on the recall list it is not but should be. It has done what all the other engines that have been recalled have done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528170June 21, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
Recently, while driving on a busy multi-lane highway my 2016 Kia Sorento suddenly lost power, started shaking and slowed down causing traffic safety hazard. The engine stalled after slowing down. The car needed to be towed at my expense.my check engine light came on for my KSDS, the engine went limp mode and unable to accelerate over 50 miles and hour on the highway. My engine is blown. gasoline smell fumes came through vent causing me to have an attack car started to catch fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11527892June 20, 2023
ENGINE, UNKNOWN OR OTHER
My engine for this 2015 Kia sorento failed on 6/1/2023. This can put others at risk because Kia continues to know that their Theta ii engines can fail and have not done enough to prevent this problem. Additionally, there are not enough kia technicians available to diagnose engine failures in a timely manner. I have been waiting 3 weeks and my car has yet to be diagnosed. Kia should not be allowed to continue selling any models that have the Theta ii engines until they properly support individuals that have been affected by this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527980June 20, 2023
ENGINE
Im driving my car then my engine totally shut down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528006June 20, 2023
ENGINE
Driving car, was getting off an exit and the engine completely seized up, no power, no lights, no steering. Had it towed. Found out the engine seized with no apparent reason and the motor needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527748June 19, 2023
STRUCTURE:BODY
I brought my car brand new from the KIA DEALERSHIP.. I started to notice paint that was missing which I thought maybe from a rock(2019)But the peeling continued to peel. At this point my hood is 35% peeled off now and the top of my Kia is now starting to peel . I have noticed a lot of Kia owners that have this exact same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527773June 19, 2023
ENGINE
I was driving down the road and a loud knocking started and now the car won’t move. I was told that something might be wrong with the computer protecting the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527587June 18, 2023
ENGINE
When accelerating at 70 miles an hour, the RPM went up to 5 and then all acceleration was lost. I was able to steer my vehicle to the side of the highway and at that point turned off the vehicle. When I tried to restart the vehicle, it would not start. The check engine light and battery light came on at that time. After having a mechanic look at the vehicle and the battery was replaced, it was discovered that the oil level was excessively low, even though an oil change had been performed less than 4000 miles ago. The oil light was never on alerting me that oil was a problem and there were no oil spots indicating a leak. As of now the vehicle engine is completely locked up and will not start. It needs a new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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