Kia Sorento Complaints

10,397 consumer complaints on file.

#11536318August 3, 2023
ENGINE, TRAILER HITCHES
The contact owns a 2016 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to drive at highway speeds, the vehicle lagged and was unable to exceed 50 MPH. The check engine warning light was illuminated. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536379August 3, 2023
UNKNOWN OR OTHER
Yesterday I was driving and I heard an explosion above my head. I smelled smoke and heard glass rattling. I was shocked but held it together to cross 3 lanes of traffic on the freeway and safely get onto the break down area. I got out of the car, went to the passenger side and looked on top of the car. The glass on the sunroof was exploded upward and metal was sticking upward as well. I took pictures and then got into my car, got back on the freeway until the next exit where I exited the freeway and made my way to the dealership where I had purchased the vehicle in 5/2023. I got there as service department was opening, I took more pictures as the lighting was different. The took my car, said I would hear something back in the next 1-3 days. They said they had to file paperwork with Kia USA to get approval to make repairs as well as to reimburse a rental car. The service person told me that this was second time he had seen this occur in the 2 years he had worked with Courtesy Kia. The other time it was a Telluride versus a Sorrento PHEV like mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536264August 3, 2023
ELECTRICAL SYSTEM
My raise and lower Windows don't work some times including the unlock and loock Windows. I get my house and want closed the car but I can rise the Windows, and try many times after a couple hours and could. I was far for the kia service and I dont have time at the moment to go, went al make the appointment the said that the car need to have the fail in the moment if the not fail at the moment the can do anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536191August 2, 2023
AIR BAGS
My passenger occupancy sensor needs to be replaced. I Can not afford the $1170 Kia is charging. My car’s warranty expired in March. The passenger air bag light came on in the ending of July 2023. I tried reaching out to Kia but with no help. They said I have to pay out of pocket. I am really concerned for the safety of my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535781August 1, 2023
ENGINE
Car recently hit 103,000 miles and was taken in for its scheduled oil change. Mechanic discovered that only a single quart of oil was left in the engine during the oil change despite regular maintenance. Metal flakes were found in the oil that was removed which points to a similar recall with the engine bearings identified in 2017. However, the VIN of this vehicle is not showing up in the recall list. Mechanic is recommending the engine be replaced in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535925August 1, 2023
STRUCTURE:BODY
I have paint peeling from the hood of my car, the pearl white paint is bubbling up and peeling all by itself. KIA says the it's past the 3 year warranty period so I am responsible for the repair. I have never had paint peel from a car for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535674August 1, 2023
ENGINE
Driving 45mph on busy street and engine stopped working- locked up. No codes, no warning lights, etc… Coasted to an advanced auto parts store, hooked up scanner- no codes. My Mechanic and Kia both said there is oil in the engine, but it’s locked up. No help from Kia on this issue even though there are similar issues/complaints on this engine problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535743August 1, 2023
ENGINE
This truck has had one owner (though 3 on paper - myself and my ex husband, then transferred solely to me, then transferred to my current partner a few months ago). It has been pristinely maintained and has 110,000 miles on it. Despite absolutely perfect maintenance, and even taking it to the dealer in March and asking them to look for problems, and none being found, the engine blew on the highway yesterday. It started to get sluggish, then slowed significantly, the check engine light came on, and then we coasted off the ramp, having to push the truck the rest of the way to safety. Local shops are quoting $10,000 to rebuild or $12,000 for a new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535395July 31, 2023
SUSPENSION, WHEELS, FUEL/PROPULSION SYSTEM
While driving on freeway, approximately 70mph, on my way to work, I all of a sudden without warning was unable to control my vehicle with the steering wheel. Somehow I seemed to have lost control of the steering wheel and the vehicle spun around. I could have collided with another vehicle or could have been hit by oncoming traffic, but thankfully I was not near to any other vehicles at the time of incident. I was unable to drive it afterwards as the entire back left wheel was completely detached. I had to get the vehicle towed back to my house then eventually to Kia. Kia will not admit faulty equipment although that is the only explanation of the incident that happened on the freeway. The entire left rear suspension system has to be repaired. ALthought there are no signs of a collision with the vehicle, Kia and the extended warranty company is attempting to place blame on me being in a collision, which is 100% inaccurate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535404July 31, 2023
STRUCTURE:BODY
Snow white pearl paint is chipping on the front end. Started on driver side front quarter panel now its on hood and front bumper. This is so irritating!!!! I can't even wash my car without something chipping!!! The cost to repaint those areas is around $5500.00. Kia really needs to get this issue fixed. They are about to loose a cash paying customer if not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535489July 31, 2023
ENGINE
RE: Kia Engine Failure I have a 2015 Kia Sorento that has approximately 86,600 miles. My engine failed on July 5, 2023. I did receive the Recall No. 18V907000 and tried to contact Kia numerous times when I received the notice to get my software updated; however, I was unable to speak with anybody from the service department and had left numerous messages to no avail. Shortly after the recall, I had a heart attack and needed time to recuperate. Then Covid hit, my doctor advised me to quit my part-time job and stay quarantined due to my high risk of contacting Covid due to being a diabetic, having a recent heart attack and other medical ailments. I have been disabled for 12 years and have other medical issues that I'm dealing with. Recently on July 4, 2023, when I was driving my car, my engine started making a knocking sound. It made a loud noise and felt like it was stuck in gear. I took it into my mechanic the next day who confirmed that my engine was going out. The check engine light never went on. The next day when I drove it to the market, the car completely went out. I have been trying to get in touch with Car Pros Kia in Huntington Beach, CA. and Kia of Irvine, as well as contacting a lot of phone numbers regarding the Kia lawsuit, but nobody answers the calls or returns your messages. You can be on hold for hours. I had an appointment this morning to get recall updates on my car, which I scheduled several weeks ago before my engine failure. I called the service department of Kia of Irvine in CA., and explained to the service advisor, Cody Brown about my engine failure if I should take in my car for the scheduled recall updates. He advised me not to take it in, because in order to complete the recalls, the engine needs to be in working condition. I inquired about my engine failure to see if it was covered under the lawsuit. He advised me that it was not and that I had to contact the Kia manufacturer, which I did, but have been on hold for hours.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535492July 31, 2023
ENGINE
On a Sunday morning, approximately 168 miles away from my hometown of Fresno,Ca I was on a family road trip to Pismo, Ca when without warning I began to hear a loud knocking noise coming from the Sorento engine.Since the check engine light was not illuminating, I opened the hood of the Sorento to inspect for any obvious signs of what is causing this sound such as any loose part or oil lose. Nothing was apparent loose and full measured at full. I attempted to check the local area for a mechanic to assist but none were open due to the weekend. The vehicle was left parked at this time. Approximately 7 hours later, I attempted to drive the Sorento home when It started to loose power and began to shake while operating it on a heavy trafficked highway CA-101. I had to quickly exit the highway and park the Sorento on the side of the road. Due to the hour of the day, I left the Sorento on the side of the road in front of a GMC dealership in Paso Robles, Ca and received a ride back home to Fresno,Ca. The following morning with the local businesses open, I returned back to Paso Robles and had the Sorento towed to the local Paso Robles Kia by utilizing my roadside assistance towing through my insurance company, GEICO. After about a hour of being at Paso Robles Kia, I received a call from a rep stating that I would need a new engine because it is damaged. I then arranged a $400 tow from Paso Robles, CA to Coalinga, CA where I work to have the car more accessible for me to access during a repair and I could obtain a second opinion on the repair. They too informed me that I would require a new engine. I called Kia and discussed this issue with them due to this issue being a common occurrence, a partially with the 2019 Kia Sorento Model where a Class action suit was initiated. Kia informed me since my VIN was not part of the suit they would not cover the cost. I would like to note that this issued directly reflects the issues reported in the class action suit against Kia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535533July 31, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
Fire from fuel pump engine failure catalytic converter issues from engine
Crash:
No
Fire:
Yes
Injuries:
3
Deaths:
0
#11535326July 30, 2023
STRUCTURE:BODY
The paint peeling on my PEARL WHITE Kia sorento
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535171July 29, 2023
EXTERIOR LIGHTING
On many occasions while driving at night (happens almost every night when we are driving), the headlights turn off on their own. This is when the headlights are set to "auto". This is a very dangerous situation - especially when driving on poorly lit roads. When it happens, I can get the lights to come back on by switching from "auto" to "off" and back to "auto". Drivers should not need to do this. Apparently a lot of people with my (or similar) year Kia Sorentos have experienced this issue based on online postings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535174July 29, 2023
ELECTRICAL SYSTEM
UNKNOWN 2017 KIA Sorento v6 XL July 29, 2023 @3am - Parking lights were found to be on. Upon checking, the vehicle was locked. The FOB was used to unlock the doors and I turned the light control switch from Auto to OFF. This turned off all lights and I locked all doors using the FOB. What triggered this event? Concern for battery draining will be an eventual result if this is not investigated?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534947July 28, 2023
UNKNOWN OR OTHER
I bought this 2014 kia sorento about 2 years ago from a small dealer. When I bought it there was minial peeling above my window on my hatch. When I bought my car it was already at 169,000. miles on it. In the last 6 months the paint has rapidly been peeling off on my doors and getting worse on the hatch. My car is currently at 205,866 miles. So in that time it started peeling off in 6 different areas. Over the winter when the first spot peeled we attempted to cover it up with a car paint in a panic afraid that it was going to rust. Although we noticed that the other spots where the paint is peeling and looks to be bare metal isn't even rusting. The thing is with these spots it wasn't starting with a chip then spreading. These spots were bubbling and then breaking and falling off while on the streets and the highway. We are very confused on why the paint is bubbling up then peeling off. After that inital tear in the bubble it continues to peel from there and get worse. Im afraid to was my car because the amount of the amount of paint that will come off. We also noticed that this wasn't the first time it has happend with my car. Like i said I bought it from a small dealer and after the right spot started peeling we started to take a clsoer look and we could see that some of the spots peeling have been previously covered up and resold. I just want my paint fixed for a mistake the manufaturer made.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534967July 28, 2023
AIR BAGS
The contact owned a 2019 Kia Sorento. The contact stated that while driving approximately 55 MPH the vehicle crashed head on into a second vehicle. During the crash the vehicle was destroyed but the air bags did not deploy. The contact sustained multiple rib fractures, lower back, and right knee injuries and was transported to the hospital. The driver of the second vehicle had also sustained unknown injuries and was also transported to the hospital. The cause of the failure was not determined. A police report was taken at the scene and the vehicle was towed away. The manufacturer and local dealer were not notified of the incident. The failure mileage was 60,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11535059July 28, 2023
ENGINE, UNKNOWN OR OTHER
My Kia Sorento 2016 use alot of oil, resulting in my car needing a new engine. The contact stated to cancel the complaint because the wrong vehicle was entered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535137July 28, 2023
STRUCTURE:BODY
The paint on the hood of this vehicle rapidly flew off the hood while traveling on I95 creating a significant safety hazard in a moving vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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