Kia Sorento Complaints

10,397 consumer complaints on file.

#11546325September 25, 2023
EXTERIOR LIGHTING
I have had my lights to go off at night while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546181September 23, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
Exterior paint is rapidly falling off the car, to the degree that the outer paint will completely delaminate. It appears to be a serious manufacturing defect, as the car has been properly cared for, and the peeling has nothing to do with scratches, dents or other abrasions. The peeling paint is accessible to children, including my own, who could easily get it on their hands and ingest, making it a major hazard. I've taken it to two auto body shops, who refuse to touch up the peeling areas, because they insist that the only fix is a complete paint strip and repainting of the entire car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546204September 23, 2023
ENGINE, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
Car was traveling from Atlanta and the speed odometer on the car showed it was dropping then knock noise pull over then I made to exit and check oil Guage the sensor lights never showed when I had picked up the person house I took to said it was crank sensor and started it heard knocking sound and I call NHTSA reported incident and was giving a claim number haven't heard anything since I no its recall on engine cause I had received paperwork that it was and also saw report on news
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545609September 20, 2023
STEERING
On 9/14/2023 I stopped at an intersection to wait for traffic to clear. Upon entering the intersection a large yellow warning notification indicating a problem with the steering system was illuminated. Simultaneously the power steering system was apparently disabled. I was only able to steer the car with great effort. Fortunately I was stopped just before this happened so I was going less than 5 MPH. I continued to a parking lot where I was able to stop safely. I parked, shut off the vehicle, and restarted. The yellow warning notification was cleared the power steering returned to normal function. The problem has not returned in more than 50 miles of subsequent driving. There was no accident as a result of this failure. On 9/24/2023 the vehicle was taken to a Kia dealership. They diagnosed the problem as a "cs126008 steering angle sensor circuit / c126002 steering angle sensor circuit / torque sensor error". To fix this problem it was recommended to replace the complete steering column with motor and module. As this is not covered by warranty I intend to maintain control of the replaced components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545713September 20, 2023
STRUCTURE:BODY
I took my Sorento to an automotive center because the paint is peeling off on 2 areas and I wanted to have it painted. I was told there’s a problem with the primer that was used by Kia. They said the same problem is happening with other manufacturers such as Toyota and possibly Hyundai and those companies have a recall on their vehicles. He told me to check for a recall but I see there isn’t one yet. I checked some Kia Sorento reviews and there are several Kia owners who are having the same issue. So I wanted to make you aware of the problem and hopefully with enough vehicles with the same problem a recall will be issued. I attached photos. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545717September 20, 2023
STEERING, ELECTRICAL SYSTEM
AUG. 5, 2023: CA Steering wheel locked when trying to change lanes. Managed to turn left but went over the curb. It drove well when going straight but could not turn steering wheel. Glad I didn't go on the Freeway. Managed to stop but didn't turn off car due to too hot outside. Called towing, then a family member told me to turn car off, hesitant due to weather, too hot. It worked. TowTrk driver checked under hood and saw no problem. I then drove to dealership and left it there to diagnose. It is till in shop 6wks. It is the steering wheel wiring I am told. Now waiting for a part. Maybe this week. Love the KIA but it did me wrong. Cannot trust it anymore. That is too bad it is an awesome vehicle to me except for the problem. warning came on as incident happened. Manufacturer personnel inspected. Happy no accident just fear of not being able to manage steering easily. I drive a curvy and high altitude road. That really scares me n for any passangers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545566September 20, 2023
ENGINE, POWER TRAIN
The contact owns a 2021 Kia Sorento. The contact stated that while his wife was driving at unknown speeds, the vehicle lost motive power and stalled. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who mentioned a recall on the transmission. The vehicle was towed to the local dealer, who informed the contact there was no recall coverage on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed there was no recall or warranty coverage on the VIN. The contact stated that the failure was related to NHTSA Campaign Number: 22V760000 (Power Train). The failure mileage was approximately 66,550.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545352September 19, 2023
POWER TRAIN, UNKNOWN OR OTHER, ENGINE
My engine failed with no warning, my car shut down on the hwy. It was a safety issue because the car shut down while driving on the hwy and could have resulted in a traffic accident. This problen is all over the internet. There were no warning lights. Car ran fine up until it stalled and lost power and shut down. When towed to the repair shop, I was told it was completely out of oil, metal shavings were in the oil filter. The shop replaced oil and the car ran for a bit with knocking noise. On the way to the kia dealership, after learning this was an issue with my type of vehicle, the car shut down again and had to be towed to the dealership. My request for engine replacement was denied even though it is well within 100.000 miles and or 10yrs. It has 84,000 miles. I feel this is KIA's responsibilty to replace my engine. At this time, they are charging me $10,600 to replace my engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545451September 19, 2023
UNKNOWN OR OTHER
Catalytic Converter is out and is needing replacement. Dealership offered me $600 off which I accepted, so total repair cost will be $2650 out the door. Problem is the part is on back order until "TBD". Dealership and Kia Consumer Complaints can not give an ETA on when part is supposed to come in. Apparently there is a long list of backorders in Florida and Georgia. Kia is unwilling to work with consumers to cover either a loaner car or the part. If the part was in stock, I would have no issue. Issue is Kia requires this part to be repaired, but not only do they not have in stock, they can't even give me an estimate of when I could possibly get my car back. Their resolution is to have the consumer pay for their own rental car at $45/day until further notice, or I should explore my options for a trade in. If they're doing business this way and not valuing their customer, why would I want to start over? Kia has conducted a recall on Kia Souls for the same issue on 4/15/2022, looks like they need to go ahead and recall the Sorento's as well as there are many consumers in my same situation. So sad that Kia will not work with their customers, they should have parts in stock or readily available to be shipped. And especially if there are many people on backorder, it seems like a growing problem and Kia should be prepared for the influx. As of today, 9/19/2023, Kia Consumer Complaints has stated they have escalated my part, but still can't give me an ETA or will not offer assistance for their short comings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545517September 19, 2023
POWER TRAIN, UNKNOWN OR OTHER
The automatic start/stop function (ISG) stopped functioning. The light turned from green to amber and flashes intermittently. When the light is flashing the vehicle has a loss of power. On 8/28/23 I was accelerating to get on the interstate. Suddenly the speedometer dropped from 40 mph to 24 mph. I had to quickly exit the on ramp as to avoid being hit from behind by a huge white pickup truck. I drove the side streets, staying under 40 mph, to the dealership.You cannot disable the ISG at this time. There is no warning of when this may happen. I've had it in the dealership 3 times, 8/10/23, 8/24/23, and 8/28-9/16/23. The first two times they could not replicate the problem, so nothing was done. On the third visit a high pressure sensor was ordered and replaced. The ISG is still malfunctioning. Now the ISG kicks itself back on after it has been disabled. The light is still amber, not green, indicating there is still a problem. Loss of power has happened twice 6/25/23 and 8/28/23. I have service reports and videos of flashing lights. Unfortunately, I was not able to load at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545088September 18, 2023
SERVICE BRAKES, EXTERIOR LIGHTING, POWER TRAIN
On 06/23/2023 i went to team Nissan located at 70 Keller st . took it in while purchasing new tires from tire warehouse told me about repairs that needed done that was still under warranty with team Nissan. when i took it to team Nissan they refused my warranty by telling me my car issuer was not any issue that they repaired back in July of 2022 for the amount of over 2thousand dollars. team Nissan lied to me let me leave their shop knowing the dangers just because they did not want to grant my warranty which where brakes outta tie Rodes and rear light INOP charged me 45 for en inspection to deny my warranty. I still can't drive my car because team Nissan wanted me to repay for pairs that was still covered under their own warranty my vehicle only has 120 thousand miles i was still in my year frame and way less than the miles. i prefer to bring in my documents if not i must downmload at another time cant take pic ith desktop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544991September 17, 2023
ENGINE, VEHICLE SPEED CONTROL
Sometimes the cruise control works. Sometimes it doesn't work. Even after vehicle is warmed up still no resolution. Engine oil disappears without notice or warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545057September 17, 2023
ENGINE
I took my Kia SORENTO 2017 into my local Kia Dealership. June of 2021 my oil light came on when you turned hard left. They did oil comp. had me come in very 1,000 miles. By the third time they kept it and did deep clean and found the issue and fixed it. Once again my car is burning oil back in march and the dealership did nothing for me but a oil change. Waited until the next oil change and my oil light came on again than they said yes your burning oil again. Come back in 1,000 and we see how much it’s burning did it twice and suggested another deep clean. But the Manger of the service department step in and said we did that 2yrs go for her. Let’s do a quick clean at her next oil change. Since July have been going in to have the dealership top me car off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544902September 16, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
1. Kia sold me the car with open recalls. And did not disclose this. 2. I’m still paying on it and they had to replace the motor on 01/31/23 recall. 3. They again sent the car home with an open recall sc212 because they didn’t have the part to remedy the recall. (Brakes) 4. My brakes went out luckily in the parking lot. 5. Called Kia Customer Service they gave me the run around hung up on me left me on hold 27 minutes first. But I finally spoke to a supervisor and they agreed to have it towed to Mike Shaw Kia were I had purchased the car and who had done all maintenance and recall work. 6. Mile Shaw called me and now wants 75.00 to even look at my car. I have a11 yr old daughter and myself I have to take to school and work. This is a major recall I refuse to jeopardize my child’s life in this vehicle but I cannot afford to pay them anything plus the car payment insurance. And now I’m walking on top of all this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544704September 15, 2023
STRUCTURE:BODY
The paint on this vehicle is aggressively peeling and I was told by a local Kia dealership to submit a complaint as it is a common problem with the snow white colored Kia Sorrento in this year. There is nothing I can do to stop the paint from continuing to peel, and it has continued to get worse over time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544796September 15, 2023
UNKNOWN OR OTHER
Paint is chipping and peeling off, we notified Kia and they did an estimate and told us it was out of warranty. We took the vehicle to another body shop who told us that they were seeing many of these Kia's with the same issue. They told us that it is due to UV rays penetrating the paint and causing the primer to get chalky, which causes the paint to delaminate chip and peel. Their estimate was 6566.86, due to having to take the vehicle apart, sand down the vehicle reprime and paint. This estimate was from Stingray Chevrolet in Plant City, Florida
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544710September 15, 2023
SEATS, LANE DEPARTURE: BLIND SPOT DETECTION
There are two user profiles on the main infotainment system for this vehicle and there are two seat position memory buttons on the door. I am the main driver of the vehicle and have input my seat position into seat memory button #1 on my door making sure my profile on the infotainment is up and the position is confirmed. The system will randomly delete my position and the seat will move to what appears to be the factory setting. I am 5’ 2” so the seat moves lower and so far back I cannot reach the gas nor break pedals. As this has happened what seems like at least 100 times, I mention the problem to the dealer in early August 2023, they had not heard of a similar problem and they ran a diagnostic and all was fine. On Saturday, Sept 9, 2023, I was in the driver seat and put the vehicle into drive. A few seconds later my husband changed the infotainment system from his profile to my profile and the seat went to the factory setting while the vehicle was in drive and I could not reach the gas nor the break pedals. Luckily I had not pressed the gas yet and we were on a flat side street and the vehicle did not move but we were in a residential neighborhood. The second problem has happened around five times with the latest incident on Friday, September 8th. I was on the interstate traveling at 75 mph with light traffic I came up on a few vehicles and noticed the blindspot detectors on both sides of the vehicle did not work while passing the other vehicles. I have also had this happen in heavy traffic with speeds in the 30-50 mph range.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544548September 14, 2023
ENGINE
Without vehicle warning lights, I was driving on a highway and my engine began making loud noises. My safety was put at risk as my car did not indicate any warning there were any vehicle issues and I was on a major highway which could have potentially not only affected my safety but the safety of others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544287September 13, 2023
ENGINE
Engine failed and started knocking on 8/29/2023. Had it towed to dealership where it has been sitting ever since. I am being told that its taking 8+ weeks to get approval on a new engine from KIA due to the defects of their engines. They will not supply a loaner or rental car until (IF) the engine replacement is approved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544353September 13, 2023
STRUCTURE:BODY
After a particular strong rainstorm I found 4 areas on the driver hood right above the headlight and 6 spots above the windshield that were cracked, bubbled and pealed off all the way down to the metal frame. The areas on the hood remain small. They bubble and chip off a little at a time. The areas above the windshield is completely stripped 75% across the top and 4-6 inches deep. The paint continues to sheer off in large chunks all the way down to the metal. I purchased my Sorento in January 2019 brand new. Color is pearl white.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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