Kia Sedona Complaints

2,536 consumer complaints on file.

#11440726November 16, 2021
WHEELS
Rear Right Hub Recall on this model
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440479November 15, 2021
ENGINE
Engine turned off unexpectedly while driving. It has happened twice since owning the car (bought September 2021). Both instances occurred while I was slowing down into a turn. The first, I was slowing into a turn lane at a stop sign. The second, I was slowing into a turn through a green light. I was able, in both instances, to shift to neutral and restart while still moving. When the engine shuts off, the red engine light turns on, power steering is gone, but electrical stays on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438659October 29, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
[XXX] owned a 2008 Kia Sedona minivan, VIN #[XXX]. This was his only vehicle at the time. On or about April 26, 2021, [XXX] heard a loud noise coming from the driveway and went outside to investigate. The van was engulfed in flames, mainly in the engine compartment. He attempted to put the fire out himself. His neighbor called the Pinellas Park fire department who responded and put out the fire. The vehicle was a total loss. The van had been parked for approximately five hours after he used it earlier that day to pick up children from school The spontaneous vehicle fire was a serious safety risk, and he is fortunate to have not lost his home in the fire along with the vehicle. The day before the fire, the ABS indicator light on the dash came on. He made an appointment to have the van serviced on April 27, but the fire destroyed the vehicle before it could be looked at. Shortly after this happened, [XXX] learned of Manufacturer Recall Number SC186; NHTSA Recall Number 20V088. He was never notified by Kia North America, before or after the fire which destroyed the vehicle. [XXX] has opened case number [XXX] with and was assured that Kia would be providing reimbursement for the Kia Sedona vehicle he had to replace. Kia North America requested pictures of the fire damaged vehicle, which he sent to them. He offered to allow Kia to inspect the wreckage of the vehicle, but no action was ever taken despite assurances that Kia would send a representative to inspect the vehicle. In September 2021, Kia North America stopped responding to Mr. Brackett, and no longer returns his or my communication. If the NHTSA requires any more information, please contact my office. /s [XXX] Florida Bar #[XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11438329October 27, 2021
UNKNOWN OR OTHER
The contact owns a 2012 Kia Sedona. The contact stated that upon purchase of the vehicle, the sliding door would not close as needed and would independently open while driving without warning. The contact also stated that the electrical power mirrors would also operate independently without warning. The contact then received notification of NHTSA Campaign Number: 20V101000 (Fuel System, Gasoline) and took the vehicle to the dealer for repair. The contact was also provided an estimate for the repair of other vehicle failures. Two days after the repair while driving 50 MPH, the contact depressed the brake pedal as he approached a stoplight. The light turned green and the accelerator pedal was depressed, and the vehicle stalled in the middle of the intersection. The contact was forced to make an illegal U-turn. The contact turned the key to the off position; however, the engine continued to run with several unknown warning lights on the instrument panel. The contact saw steam coming from the engine and upon inspection, the contact saw the radiator cap blow off as the vehicle lost motive power. The contact had the vehicle towed to the dealer where they informed him that the axle shaft, water pump, crankshaft pulley, alternator, oil pan gasket, drive belts, and battery all need to be replaced. The manufacturer was notified of the failure but offered no assistance. The vehicle remained in the possession of the dealer and was not yet repaired. The failure mileage was 69,107.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438182October 26, 2021
EQUIPMENT
The contact owns a 2017 Kia Sedona. The contact stated while using the original jack that came with the vehicle when one side of the jack bent and caused the vehicle to collapse. The contact stated he pulled his back and did seek medical attention at a walk-in clinic. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11437981October 24, 2021
ELECTRICAL SYSTEM, ENGINE, STRUCTURE:BODY
The car odometer was about 120,000 highway miles. After run with the cruise control for about a 386 miles I stop the car in Angola service station and been there for about 12 minutes with the car off the car got on fire. The electric system shut down immediately and the hood didn't open at all, rear doors didn't open electrical way just manually and the back door get completely sealed.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11437834October 22, 2021
STRUCTURE:BODY:DOOR
The contact owns a 2014 Kia Sedona. The contact stated that the passenger’s side sliding door failed to open as needed. The contact stated that there was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing a control module replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact was informed that the sliding door was not included in a recall. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437146October 18, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM
The sliding doors do not work all of the time I’ve had to climb through the front to the back seat to get my child or pull my child out through the back window. The cigarette lighter/charger port works and then it doesn’t, there are many electrical issues with things functioning properly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437050October 17, 2021
UNKNOWN OR OTHER
(1) THE RIGHT PASSENGER DOOR CAME AJAR WHILE DRIVING ON THE HWY. THE VEHICLE IS AVAILABLE FOR INSPECTION. (2) I WAS TRAVELING FOR WORK & MY EQUIPMENT & SUPPLIES WENT FLYING ONTO THE ROAD CAUSING OTHER DRIVERS 2 SWERVE & BREAK TO AVOID HAVING AN ACCIDENT. (3) A LICENSED MECHANIC LOOKED AT MY CAR & CONCLUDED THE LATCH THAT HOLDS/KEEPS THE DOOR CLOSED BROKE. (4) I CALLED THE KIA DEALERSHIP & WAS TOLD THE PART NEEDED ISN'T IN STOCK, THEY'RE UNSURE WHEN THE PART WILL BE AVAILABLE & THEY'RE WAITING LIST IS ALREADY INTO THE MONTH OF NOVEMBER (11/17/21). I'LL BE REPORTING THIS ISSUE TO MY INSURANCE COMPANY IN THE MORNING. (5) THE DOOR AJAR WARNING LAMP INDICATOR SIGNAL DIDN'T COME ON UNTIL AFTER THE DOOR FLUNG OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436724October 14, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
On September 28, 2021 we found out the hard way that our minivan's gear shift could be moved from the parked position to reverse, neutral and forward without having the car turned on and without needing to have a foot pressed on the break. While the car was parked (off) on our home's driveway, my three year old and his brother were in the car getting ready to drive to school and my wife was at the door of our house waiting for our other son to come out. In the interim our three year old son got his hands on the shifter and without much effort was able to move the shifter out if the parked position. As a result the van rolled down the driveway with two of my children in it. The vehicle ended up on the street where there was incoming traffic. If it weren't because the car hit the fence, other cars would probably not have stopped and it could have been a worse incident. I've reported incident to Kia on 9/29/21 and was referred to the corporate department. To date 10/14/21 we have yet to get a resolution from Kia and address the incident. They assigned a representative who has yet to provide any concrete guidance and support. My car is not road safe to drive and now I'm left without a family car and traumatized children from this event. I've tested moving the shift gear myself and indeed it moves without having the car on or pressing the break. There were no warning lamps in the car to alert of an issue. The car is at an autoshop pending Kia's inspection but Kia has yet to inspect the vehicle or provide any guidance other than we may need to take the car to a dealership to check something. Autoshop will not touch the car until Kia's tech inspects it. My auto insurance company's adjuster has documented shift gear issue when conducting visual inspection of damages to the car.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11436588October 13, 2021
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
On three occasions my vehicle's engine would stumble and refuse to accelerate when gas peddle was depressed to reach a lower gear to accelerate. I was forced to pull out of busy traffic to roadway shoulder, where engine continued to stumble or misfire. When I shut off the ignition and restarted my Kia Sedona, it retuned to normal operation. A second mishap was the sudden opening of the engine compartment hood, which flew up and struck my windshield, completely blocking my view. Fortunately I was able to slow and stop the vehicle without further damage, beside a bent hood and broken hinges and hood struts. You have issued a recall for several states, but not for Florida where this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436117October 8, 2021
UNKNOWN OR OTHER
Everything appears normal driving down road bout 45 to 50 mph. Slowed down for car n front was turning when I noticed smoke coming from under hood around headlights both sides. Then we pulled into a storage unit place. When even more smoke . I got out popped hood it was all on fire. I turned off van and a friend and I got a couple cups and dipped in water puddle and put fire out , while we were watching to make sure it restarted 2 more times. After half hour goes by and no more smoke . Closed van up found a ride home after contacting insurance company.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11435612October 5, 2021
AIR BAGS
I was involved in an auto accident on September 28, 2021 which totalled my 2014 Kia Sedona. The crash was severe and was a front impact accident which spun the van 45 degrees and into a tree branch. None of the airbags on the vehicle deployed. The vehicle is not available for inspection. There were no airbag recalls or warning lights prior to this incident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11434833September 29, 2021
ENGINE
The contact owns a 2008 Kia Sedona. The contact stated that while driving at various speeds, the check engine warning light illuminated. The contact had taken the vehicle to an independent mechanic who informed him that the catalytic converter was defective. The contact was referred to NHTSA by the independent mechanic for assistance. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The contact stated that the odometer had been rolled back. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434565September 27, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM
The contact owns a 2017 Kia Sedona. The contact stated that the driver's side sliding door failed to open. There was an abnormal clicking noise detected. The left turn signal failed to work intermittently. Additionally, the left signal would turn on randomly to the right turn signal. The vehicle was taken to the local dealer where it was diagnosed that the door motor needed to be replaced. The aftermarket hitch was causing the failure for the turn signal. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure and referred the contact to another dealer. The failure mileage was 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432958September 14, 2021
STRUCTURE:BODY
Sliding door does not always latch. Have to manually close it to latch properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432396September 10, 2021
UNKNOWN OR OTHER
Since the beginning of using this vehicle every so many times of going to open the passenger and rear doors they will not open (manually or electronically by pulling on door handle. I have to reach into car and push the door open buttons on the front seat console on ceiling or the car. I took it back to Kia and they said it was a software update. I have made complaints and taken it back on more then three occasions and nothing has fixed the problem. I should have made this complaint a long time ago. I am raising my grandchildren and I should be able to manually pull the door open from pulling on the door handle. If there is an accident I won’t be able to Extricate the children from the middle or back rows by manually pulling on the handle and Opening the door. Same thing happens on the truck door. So tired of this issue!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432304September 9, 2021
ENGINE
My husband took the car for an oil change and the mechanic said he heard a noise in the engine. They did the oil change and advised to have it checked out. On the way home, while driving, the car stalled, thankfully in the neighborhood and not on the highway. An issue with the battery or oil change were suspected. We had the car towed to Kia who confirmed that there was no issue with the oil change, the location used for the oil change had done everything correctly. Also, the battery was good. They said the engine seized but could not say why, that we would have to pay them $900 to take the engine apart to find the issue. After research, the very same issues are found with several other Kia and Hyundai models, for example, Kia Sorento. I would like to report this, as it is extremely dangerous to stall in traffic. Also, we still owe $8,000 on the car, we bough it used in February 2020. The car has 118k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432318September 9, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2015 KIA SEDONA. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS MADE RELATED TO SAFETY RECALL. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE POWER SLDING DOOR LATCHING FAILURE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430742August 27, 2021
STRUCTURE:BODY:HOOD
I was driving on the freeway and my hood blew up and smashed my front windshield blocking out light. I could not see to drive and the rearview mirror flew off like a projectile
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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