Kia Optima Complaints

7,843 consumer complaints on file.

#11434494September 27, 2021
STRUCTURE:BODY
Paint is peeling off of the hood and side panels of the car. It is Kia Pearl White factory paint job. There have been no impacts or anything that should cause the paint to chip and peel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434508September 27, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
"Hybrid System Warning Safely stop and Do not Drive" has appeared multiple times. First time, brake fluid was flushed and car appeared to operate normally afterwards. 3 months later, now, happened twice within two weeks. Apparently, a very common issue. The car shuts down and I am forced to coast/pullover/stop without any power from the engine and was fortunate this did not occur in an intersection. Others have noted the occurrence on the freeway. Like other, when I took the car in, no error codes were seen as the warning light had turned off so the mechanics do not know what the issue is. How does Kia not know what the issue is when the car could shut down, become inoperable suddenly? Once the warning light comes on, the brakes semi-lock and one is luck enough to get to safety, to pull over... Does someone have to be injured or worse for KIA to do something or for the NHTSA TO DO SOMETHING?? 1) https://www.optimaforums.com/threads/2013-optima-hybrid-hybrid-system-warning-check-brake-message.170498/ 2) https://www.kiaownersclub.co.uk/threads/how-to-fix-check-hybrid-system-warning-unable-to-charge.45921/ 3) https://www.reddit.com/r/kia/comments/lk6wvt/2013_kia_optima_hybrid_system_warning_i_dont_know/ 4) http://www.arfc.org/complaints/2012/kia/optima_hybrid/engine/problem.aspx 5) https://www.carproblemzoo.com/kiamotor/optimahybrid/equipment-problems.php 6) https://www.consumeraffairs.com/automotive/kia-optima.html?page=5 7) https://www.cargurus.com/Cars/Discussion-c23349_ds1010763
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434568September 27, 2021
STEERING
The steering is loose while driving. It has a lot of play when turning. We took to the mechanic for an alignment and he said that the steering column was the problem. He did not fix because he told us he believed there was a recall. I checked and there is no recall. However, I have reviewed other complaints and there are several related to this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434582September 27, 2021
ELECTRICAL SYSTEM
I was driving at night lights turned on of course then all of sudden they turned off I couldn't see i had to slam my brakes on almost crashed and this is the 3 time this has happened I usually don't drive at night so I didn't notice this problem as a problem I was thinking maybe it was the street lights were to bright and caused them to turn off but on a very dark street with no lights and it happened again then I realized this is a serious problem but this has happened the times I have drove at night. This is very dangerous for this to happen it is going to cause someone to lose their life if it hasn't happened already. This really needs to be looked into a recall for this issue. Please fix
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434412September 26, 2021
ENGINE
My car keeps overheating when left in park and at an idle state. This problem occurs everytime I am in park at idle for more than 4 min. This has occured since the time I have purchased the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434314September 25, 2021
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Since purchasing this car I’ve had to have electrical repairs done every year. If it’s not the seat it’s the window. If it’s not the window it’s the dash. A couple of days ago my husband said he noticed that the oil in the car was running low really fast. We had just done an oil change on the car not even 30 days prior to this. We were driving late at night back from a work trip when al of a sudden the check engine light came on and the motor started to shake and a thudding noise was getting louder. We were able to pull over and saw that there was literally no oil in the car. No warning nothing. Again we had just had an oil change not even 30 days prior. My father had to come tow us home an hour and a half away because he was worried with the sounds it was making that it might blow. There was smoke coming from the exhaust and the motor was shaking like it had no control. I’ve read multiple issues just like this one and of course my car just passed warranty. I’m not even done paying the car off. This should be an issue Kia has to fix by now with so many similar complaints. It’s dangerous and fraud. I’m just lucky the car was able to pull over safely as my husband and our 8 month old were in the car with me. Please help get this fixed. I’m now out of a car that’s only 5 years old and not paid off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434325September 25, 2021
ENGINE, UNKNOWN OR OTHER
I was driving my car and was hearing a clicking/thumping sound, until I turned left into a street where the motor just started shaking and making a louder noise. I started to press on the brakes because the sound and feeling of the car was very unusual. I came to a complete stop and put my car in park and waited where finally the engine just cut off even though the lights stayed on. I turned my key back to turn of the car and tried to turn it back on but my motor would just shake and my car would not turn on. i stepped outside and noticed there was oil spilling from under my car. I got it towed to a mechanic where they informed me my rod bearing came lose and punctured a hole in my engine. I called the KIA assistance center and said this was due to the recall SC212, but when i called a KIA dealership they said they could not cover the damage. Turns out this issue was part of a product improvement campaign which KIA would update the ECU in my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434365September 25, 2021
UNKNOWN OR OTHER
On our way home on 9/25/21, we were driving down I80 driving 70 mph and the car stopped with no prior indication. All the lights came on when we were getting off of the interstate. The car coasted down the off ramp with a semi behind me and a car in front of me. This could have caused a major accident as this is a very busy exit with trucks behind coming and going. My whole family could have lost their lives. This was the first time this happened. I was able to get the car started again but it felt like the power was not the same when driving it. I immediately came home and googled the symptoms and other Kia Optima owners are facing the same issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434165September 24, 2021
ENGINE
Kia motors had a recall on my vehicle 2013 KIA optima hybrid so I took my car into the dealership explaining the issues I had and the service advisor Justin told me that they would have to look at it and if it’s related to the recall they would take care of it at no cost to me it’s been over a month and the service advisor told me it was a defective motor and all of a sudden refusing to fix it I shouldn’t be responsible for their defective engine please advise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434111September 23, 2021
ENGINE
The contact owns a 2015 Kia Optima. The contact had initially taken his vehicle to a local dealer to be serviced under NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic). Upon return of the vehicle, the contact stated that the vehicle failed to start up after multiple attempts. The contact then took the vehicle to an independent mechanic where the alternator was replaced. The independent mechanic also informed him that the battery would charge to full capacity and referred him back to the dealer. The vehicle was towed to the dealer, but the dealer could not find a failure after an inspection. After a few weeks, the contact stated that the failure returned as the ABS warning light illuminated on the instrument panel. The contact also stated that while his son was driving at 50 MPH, the vehicle stalled while on the highway. The contact was able to restart the vehicle and had the battery checked by another independent mechanic. The contact’s son was informed that the battery was not linked to the failure. The contact’s wife had called the manufacturer and filed a complaint. The vehicle has been repaired. The failure mileage was approximately 60,000. The VIN was not available. Consumer would like to withdraw the complaint since it has been repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434023September 23, 2021
ENGINE, UNKNOWN OR OTHER
Car cut off whilst driving without warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434039September 23, 2021
ENGINE
2016 Optima with 111K miles: 7/17/19 car received ECU upgrade for the KSDS system. After upgrade, on 5/23/2020 at 90K miles, the car started to shake/knock, engine light came on, car went in to limp mode, car was taken back to the Kia dealer, code was recorded as P1326, another update was performed, and due to excessive damage bearings were replaced. Car performed ok until 9/22/21, again the car started to shake violently (bucking), loud knocking sound, engine light came on, went into limp mode, was pulled over immediately, dealership contacted, car driven directly there (3 miles). Notified at 4:30pm "there was a complete failure of the 'Fuel Injector System' and needed replacement". Was told that the "entire fuel injector system failed allowing fuel to soak and flood into the cylinder and spark plugs". This was ALARMING. Luckily, we knew to pull the car over and keep the RPMs below 1500, and only traveled a few miles. Had we been driving for a while, or the engine had been hot I do not think a rupture of the entire fuel injection system that again is located in the cylinders of the engine would have ended well. Kia Service now telling me the "Lifetime Warranty" on engine is not applicable bc a code did not get captured. The fact that my car previously captured that code speaks to the fact that the engine was faulty on production, misaligned, allowing damage to occur from mile 1 on. ECU upgrades and replaced bearings do not remove the damage that was previously sustained by the migration of metal shavings throughout the engine compartment for the 90,000 miles before it was detected and repairs were made. While the "Lifetime Warranty" speaks to engine replacement and engine repairs the original class action suit was due to engine fires, which you all (NHTSA) determined in its reporting that the exact cause of the fires in all cases was “undetermined”; noting dealers should be looking at fuel and or oil leaks within the engine. This is alarming to say the least.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433935September 22, 2021
POWER TRAIN
My wife had been complaining that while driving 2011 optima hybrid at highway speeds the car would suddenly lose power and slow to 30 or 40 mph while the pedal is floored. Took it to the dealer who said we needed a new battery which did not solve the problem. 2nd time came with a warning on the dash to check hybrid system, back at the dealer they said it appears to be some special fuse in the trunk ($300)…problem sill persist however this time the car completely shut down on the road, dash was lit up like a Christmas tree. Had to get it towed. Now dealer says its the HPCU and that’s going to run almost $6000. Dealer was willing to install a used one i got on EBay, they charged $1300 for the install they tell me the problem still exists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433866September 21, 2021
AIR BAGS
The airbags did not deploy while the car was being driven at 65 mph on Interstate 275 S and crashed into a wall barrier. Since the airbags did not deploy, the driver's head was thrown around because the rest of his body was held firm by the seat belt. The driver was transported by ambulance to the hospital. After several tests, it was determined that the driver suffered a broken neck and spinal damage and must wear as an Aspen neck brace for 6 weeks and then be examined by a Neurosurgeon to determine if there is any further damage or additional medical care is required. The driver is unable to work until released by a Neurosurgeon. The car was declared a total loss.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11433589September 20, 2021
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Without heavy use (I don’t often have passengers in the back seat), driver side rear window regulator/motor failed in May, causing the rear window to fall into the door while driving. This is a major safety issue as anything can go through the car - rain or debris. It was roughly $600. This weekend, the same thing happened to another window out of the blue while having my dog in the back who nearly jumped out after it fell into the door. Now, the part is backordered and the Kia dealership has said it could be months before the window can be repaired and they offer no solution on how to keep the window up in the meantime. This is an expensive safety issue and should not be failing in multiple windows. My car only has 65k miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433629September 20, 2021
ENGINE
I was driving my 2013 Kia Optima on the freeway. Perfectly functioning until the vehicle just stalled while driving 60-70 mph. All the lights came on including the check engine light. I had to pull to the side and turn off my vehicle. Then it turned right back on and continued driving perfectly. Until the next day, I was driving on the highway and it was running perfect. Until I turned in a corner and my car stalled once again. This time the check engine light stayed on when I turned the vehicle back on. Then it started making this loud metal grinding noise. So I had to drive slow and the car almost shut down. I got it towed 70 miles back home. My car was running perfectly fine until that happened. It is a engine bearing knocking noise every time I start the car. It could be in the oil pan of the engine that is making that noise. This put my safety at risk on the highway because I couldn't get more speed when my foot was on the petal and my car was slowing down slowly. There was lots of traffic so I had to avoid slowing down to quick before I got stuck in the lanes. So I had to put my blinkers on and pull to the side. The side was a little narrow because the cars were driving right beside mines and it was a busy highway. I thought I'd get hit but thankfully I didn't and pulled safely to the side. I researched about this problem and it is pretty common with people that have the Kia Optima 2013. And its recalled for that problem. So my confirmation is from researching it on the internet. Yes the problem has been confirmed by Kia because they got law suited for it and that's why they had recalls. My vehicle will be inspected by the manufacturer on September 28th. There was no warning signs or symbols of the car before that problem happened. It just happened instantly and it had me worried. The car was running perfectly fine getting to places. There was no problems prior to this. It first appeared on September 12th, 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433633September 20, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2011 Kia Optima. The contact stated that the headlights would dimly illuminate while in operation without warning. The contact took the vehicle to a dealer where he was informed that his vehicle had been placed under warranty for the headlights; however, the warranty had expired. The contact had the vehicle inspected and was informed that the film inside the headlamp had melted and that the headlamps needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433734September 20, 2021
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, ENGINE
Failed Emissions Test for Engine light being on. Took to mechanic and he specified that it was my gas cap that needed replacing and I did so, but light is still on. No leakage was present at the time when mechanic checked, however, in the past there was a smell of gas inside the vehicle but it's no longer present at the moment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433487September 19, 2021
ENGINE
My car ran hot and my motor went out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433550September 19, 2021
ENGINE
I was driving on the highway going about 55 miles per hour when suddenly the dashboard lights illuminated and car seemed to power down quickly. I barely had time to pull over to the shoulder of the road when the car completely shut down. I could not get the car to start backup and I had to call a towing company to the scene to tow the car to the Kia dealership. My safety and the other occupants safety were put in grave danger, especially driving on a highway where the speed limit is minimum 55 miles per hour. The car dealership confirmed the problem with me, but there is a significant wait time of 2 weeks or more before they can begin performing necessary repairs to the vehicle. Their excuse was an abnormally high number of other Kia Optimas ahead of my vehicle, waiting on parts from Korea, and the warehouse being backup due to the parts shortage. There were no warning lamps or noises prior to the car completely shutting down while driving 55 miles per hour on the highway. It was sudden and caught me off guard and I tried not to panic during the entire dangerous and scary situation. I have been without a replacement vehicle for over two weeks because you cannot get the rental/loaner coverage until the car has been formally diagnosed by a technician. I am paying out-of-pocket until I get the rental car coverage that Kia told me I would qualify for once the car is officially diagnosed and a timeframe is given for estimated date of full repair and pick up of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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