Kia EV9 Complaints

245 consumer complaints on file.

#11614714September 15, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The vehicle digital instrument cluster turned off and wouldn’t show speed or any other information. The central infotainment screen and the climate control screen worked while driving. The turn signals were not working while this was happening either. Tried to stop the car and start back again within a minute, but the screen never came on. Have pictures taken to prove it. Once we were at our temporary destination, car turned off and when we came back after an hour and restarted the car, the digital instrument cluster came back on and started behaving normally. Can’t reproduce the problem on demand, but happened a few times already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614642September 14, 2024
ELECTRICAL SYSTEM
Heads up display and speedometer screen turned off while driving. The car would drive but we could not use signals, know how much charge was left, know how fast we were driving, or any of the information needed to drive the car safely. Eventually returned to normal after leaving the car turned off for hours. This has happened twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614503September 13, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When the car is turned on the speedometer display is blank. Further, the indicators of the car does not function as well. HVAC and info entertainment display worked as expected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614195September 12, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I went out from my house and got in my vehicle, turned it on, and the instrument cluster screen was not working. I turned off the car and turned it back on and the screen was still not working; I did not have any way to display my speed on the dash. I turned the car off again for a few minutes and then back on and the instrument cluster screen still did not turn on. I had to go pick up my child from school and so I had to use a 3rd party GPS app to monitor speed and the screen never came back on. The next day I checked and the main gauge cluster screen was working again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613745September 10, 2024
ELECTRICAL SYSTEM
Main display is black. Unable to see speedometer, battery status, turning signals, etc. Car is 72% charged but display will not turn on. It appears to be happening to several EV9 in these past weeks. Possible software update issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613442September 9, 2024
ELECTRICAL SYSTEM
The screen directly in front of the driver stops displaying all information except the gear selection part of the screen and Auto Hold displays. No speedometer or anything. This has happened to us twice now since purchasing the vehicle in March. The dealership can't reproduce it so they can't diagnosis the problem to solve it. I've sent them 2 videos of this happening on different days. After shutting the car off for an hour and turning it back on it seems to correct itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613340September 8, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING
Infotainment went out, to include speedometer while driving did not come back on till the following day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613327September 8, 2024
ELECTRICAL SYSTEM
For the second time in a month when we went to drive the speedometer display did not appear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613016September 6, 2024
LANE DEPARTURE: WARNING, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
the main screen display showing speed, milage, camera etc randomly goes black and its not working. This affects working of turn signals, cameras on the side of the vehicle that aid in changing lanes and its overall a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612521September 4, 2024
SEATS, SEAT BELTS
Drivers seat moving diagonally back and forth left to right when your make left and right turns. The force the car makes, forces the drivers seat to shift. Its a huge safety concern, everyone that has an EV9, a crash can result in the driver being killed because if the seat moves left to right forward and back under heavy or even light g force, imagine during a crash. The seatbelt is on the seat, so your whole body would go flying into the windshield because the seat can't even stay in position with light or heavy movements. Several people have reported identical experiences that only indicate the problem is not just happening to one or a few cars. Kia of America refused to replace my seat and refused at the local kia service center in Daytona beach, FL acknowledge or be shown the replication of the safety hazard. Several others on Facebook and forums are trying to take to service centers, but with it being a complex matter of not just the seat bolts needing to be tightened and something above the seat frame causing the issue, "master technicians" have no idea what they are looking at.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612143September 2, 2024
POWER TRAIN, SERVICE BRAKES
The vehicle unexpectedly accelerates in multiple situations, all related to “iDrive” (one pedal driving), either failing to engage, or unexpectedly disengaging. It almost hit something while parking, and it started accelerating into oncoming traffic from a stop sign. I’ve driven the car for 60 miles. I suspect there are other similar scenarios that I haven’t discovered. Steps to reproduce grouped by scenario: 1. Engage iDrive with the left steering wheel paddle. Remove foot from brake. Car does not move. Switch to R then D. Remove foot from brake. Car accelerates. 2. Engage iDrive. Turn off car. Turn it back on. Shift to D. Car accelerates. 3. Press paddle to engage iDrive, and bring vehicle to a stop. Remove foot from pedal. Sometimes it stays stopped. Sometimes it beeps instead of engaging iDrive, then accelerates later. Expected behavior: After engaging one pedal driving with the left steering wheel paddle, the vehicle should never accelerate from a stop unless the gas pedal has been pressed. The driver should have to press the right steering wheel paddle to disengage it. The left paddle should reliably engage one pedal mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608723August 15, 2024
ELECTRICAL SYSTEM
When I entered and tried the vehicle, I was presented with a trip information display on the instrument cluster in another language(assume Korean) with all values at zero. After turning the car on, the instrument cluster was blank except for the gear indicator and a red parking brake icon. The heads up display was completely blank as well. The car would shift into all other gears and drive. Turn signals did work, but the indicators were absent and did not make any sound. There was also no ready indication or chime signaling that the car was on and ready to drive. The surround view camera system also did not turn off automatically after driving away. Usually the system turns off after 7mph, but there was no speed indication on the blank instrument cluster. I was definitely going much faster. There were no warnings indicating anything wrong with the vehicle. After being parked and off for about 30 minutes, I returned to check the car and everything worked as normal. Attached to the report is a picture of the first image on the instrument cluster before going almost completely blank, when the problem first occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595818June 21, 2024
SEAT BELTS
The third row seatbelt is malfunctioning doesn’t work at all. I have 4 kids and that seat can’t be used at all so I don’t risk my kid safety. Contacted Kia and they were pushing at least 4 weeks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593111June 7, 2024
ELECTRICAL SYSTEM, WHEELS
First the vehicle shakes at highway speeds. It has a substantial steering wheel vibration. I had to get two separate wheel balances done to attempt to resolve the issue. Can’t really say if the issue is fully resolved now because both the 12v battery and high voltage battery have had issues or failures leading to a completely dead unusable vehicle. Car has been out of working order for 13 days now with no eta on when the issue will be resolved. All of this happened with less than 30 days of owning the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592798June 6, 2024
STEERING
In brand new 2024 Kia EV9, the steering wheel shakes at or above speeds of 65mph. Replicated symptoms in all regen modes, as well as with regenerative braking turned off. Replicated symptoms with lane assist and highway driving assist both on and off. Issue presents itself on various different conditions of road surfaces. Brought vehicle to dealership service department and they stated that alignment was perfect and there was no unusual tire wear. Service advisor went on test drive with me and witnessed the symptoms but disregarded it as possible uneven road surfaces and said they wouldn't know how to go about fixing it. The service invoice states "nothing is wrong with this vehicle" which is completely untrue. Tire balance was not checked. Confirmed with other owners of both the EV9 and EV6 that this is an ongoing issue with no known fix action or open TSB from Kia. Issues are not present below 60mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589157May 16, 2024
STRUCTURE:BODY
On the Land and GT Line Trims for the EV9 there is an acrylic/plastic front grill that has pixelated lights on it. Whatever Kia is using it is a substandard part and does not hold up to normal driving and get's cracks in it very easily. To my knowledge there is safety equipment behind this piece and Kia refuses to acknowledge there is an issue with this acrylic grill piece that causes it to crack so easily. There are comments from many owners around the internet having the same issue. I'm hoping that the NHTSA can assist owners in getting this item fixed and forcing Kia to create a part that will hold up over time to normal driving conditions and protects the safety equipment housed behind it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588818May 15, 2024
EXTERIOR LIGHTING
The automatic high-beam system in my 2024 EV9 is not sensitive enough to dim the headlights for traffic. Quite frequently it will just leave the brights on even though there is obviously traffic in the way. It does this for oncoming traffic, traffic moving in the same direction ahead of me, and crossing traffic. It does dim the lights only under some circumstances and is very inconsistent. This puts other drivers at risk because the LED headlights are extremely bright in the high beam setting and will blind other drivers. I have had numerous other cars with auto high beam systems that are much more sensitive and work properly. It appears as if the system doesn't have any issues, as there are no warning lights and it behaves like this all of the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586639May 2, 2024
LANE DEPARTURE: LANE KEEP: STEERING ASSIST
The contact owns a 2014 Kia EV9. The contact stated while driving at various speeds, the Lane Keep Assist failed, and the vehicle started pulling to the outside of the intended lane. There were no warning lights illuminated. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was contacted; however, no assistance was provided. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582554April 12, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I leased my EV9, GT from Northstar KIA, NY. I got the delivery of EV9 GT on 3/29/2024. I started to notice that the car was not charging properly. After the whole night of charging it was charged like 3-4% at most. on the 3rd-4th day, the car started to make sudden abnormal sounds. I called the salesperson and dealership regarding the charging, and other issues, and told me to take it to the service center. I took the car to the service center on 4/7/2024, and I was told that the mechanic for EV9 was not available that day. Later that day I was driving to the shopping mall, and the car started to behave weirdly, after driving about 8-10 miles, right before the mall entrance, the car became very slow, it was not responding to acceleration. I was slowly able to pull the car to the parking. About 2-3 hours later when I started the car again, it started normally, all the signs were good, and as soon as I turned my car on the main street, about 3-4 minutes after starting the car, it suddenly stopped. Thank God, there were no cars right behind me. The power was on, but the car was not moving. I had to tow the car to my home since the service center was closed. The next day I called Kia roadside assistance and it is at a service center on 04/08/2024. I am an extremely busy physician and have small children in my household. I am deeply concerned about the safety aspects of this vehicle as it tends to shut off in the roadway while driving. This is extremely dangerous for me and my family. To my surprise, My dealer, Northstar KIA has no loaner vehicle. After my repeated requests, my salesperson told me to go to the service center and ask for a rental car. and also told me they would reimburse the rental fees. When I called the service center, they said they do not have any rental or loaner car. While I leased and paid for the car, I am without my car or a loaner car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581615April 7, 2024
ELECTRICAL SYSTEM
The vehicle has a 12v battery that runs accessory systems that is charged by the main battery. The vehicle has an issue where the main battery does not charge the 12v. Nothing on the vehicle will function and you can not enter the vehicle. You can also not charge the vehicle. This is a known issue and numerous owners are having this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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