Kia EV9 Complaints

245 consumer complaints on file.

#11616883September 27, 2024
ELECTRICAL SYSTEM
We turned on the car and the section of the display behind the steering wheel was blank. No speed information, no gear choice information, no blinker notification. Attempted to turn everything off, but a full power down did not resolve the issue. Later that day, the display was working again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616882September 27, 2024
SEATS
The drivers side seat has a broken part in the right back. The part makes noise when turns make the body shift right. Also, it feels like the seat back is partially disconnected, and some times during drives, it feels like it shifts back into the correct position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616868September 27, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The digital display that shows the driver gauge cluster that includes current speed, as well as other crucial information, is not functioning. It displays nothing other than the current gear selection. None of the audible collision safety features are functioning either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616811September 27, 2024
ELECTRICAL SYSTEM
When turning on the car, the instrument cluster screen would remain black, preventing the driver from seeing the speedometer, vehicle state of charge, warning lights, etc and making the vehicle dangerous to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616810September 27, 2024
SEATS
When operating the vehicle the driver seat will move diagonally from the right rear to the right front and back. This is sometimes accompanied by an audible clicking noise, other times not. We have been informed by our Kia dealer (Kia Englewood in Englewood, NJ) that the noise and movement are cause by a plate in the seat assembly being to thin causing it to flex and move. Dealer stated that other vehicles in the same model line (EV9) are demonstrating the same failure and that the dealer expects a recall to be issued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616786September 27, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Main display does not show speed, blind spot warnings, etc. it’s mostly blank. It shows that my vehicle is in park, reverse, neutral or drive. It’s blank other than that. Unable to monitor speed while driving!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616449September 25, 2024
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER, EXTERIOR LIGHTING:TURN SIGNAL
The contact owns a 2024 Kia EV9. The contact stated while driving 55 MPH, the turn signals became inoperable while attempting to switch lanes. The contact stated that the instrument panel was also inoperable. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616417September 25, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The main display of the vehicle which shows Speed, Range, Blind Spot Cameras, etc - essentally all the critical vehicle information needed to drive - goes blank randomly. While the vehicle is driveable during this time, the driver does not know their speed, range, any other alerts/warnings that would typically be shown on the guage screen (including seatbelt warnings, mechanical failure warnings etc). During this time the climate screen and infotainment screens, which are seperate, function but the main guage screen does NOT. There is no pattern/predictablity as to when the screen will be unavailable. Further, it does not seem to return until the vehicle is parked and locked for an extended period (eg, several hours).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616008September 23, 2024
UNKNOWN OR OTHER
The control screen with speedometer, all the advanced driving systems has blanked twice. The car still drives fine, but I couldn’t tell how fast I was going or access any of the advanced driving features or warnings using a camera. I wasn’t even sure if my turn signal was going until I got out and checked. All the online forums advise to turn off and lock car for 30 minutes and restart, which has worked, but the first time it happened I was driving downtown and couldn’t tell whether any of my external signals were working. The second time (several weeks later) driving carpool. Get out and wait 30 minutes is not feasible. Because they were spaced rather far apart, I don’t feel like it’s a single software update issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615878September 23, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
Without any previous warning signs or issues, the dashboard screen went blank. I was unable to see my speed, or use my signals and wipers. I tried turning the car on and off and it still wasn’t fixed. I was able to drive the car home and my infotainment system still operated but the screen with the important info is broken.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615843September 22, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Dashboard is blank does not show speed limit when driving the car. No way to determine speed while driving. Interior turn signal indicators make no noise or show any indication that the indicators are on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615665September 20, 2024
STRUCTURE:BODY, SUSPENSION
The whole car vibrates at highway speeds. You can feel it in the steering wheel and the center armrest console. Dealer has balanced wheels twice and performed alignment but nothing will fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615661September 20, 2024
UNKNOWN OR OTHER
Main digital display behind the steering wheel didn’t turn on. I had to drive home for one hour with no information on speed, range, cameras, proximity sensors, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615602September 20, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I turned on the car and the main gauge cluster screen was black - I was not able to see speed, use turn signals, use advance driver systems, etc. Completely unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615536September 20, 2024
ELECTRICAL SYSTEM
After returning to the car from a short stop, the cluster display, including speedometer, would not turn on or display. This also made it seem like turn signals were not working, but they seem to actually have worked, just not been audible or visible inside the vehicle. This reportedly is happening to many Kia EV9 owners, and the solution is to leave the car off for 30+ minutes. In my case, leaving the car off over night worked and everything was back to normal after, but it was very disconcerting and unsafe to have to drive home with no speed information (or any other usual cluster display details).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615525September 19, 2024
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Our vehicle is a brand-new Kia EV9, and since ownership, we’ve experienced two serious incidents where the instrument cluster/dashboard display has gone completely blank. This occurred once while driving and once immediately after starting the car. The failure is critical because it not only prevents the display of essential information such as speed, but it also disables turn signals, creating an extremely dangerous situation. During the incident that happened while driving, I was unable to signal my intentions to other drivers, significantly increasing the risk of an accident. At present, the only known workaround is to pull over and turn off the vehicle for at least 30 minutes, after which the display typically returns. This issue poses a severe safety concern, and we are eager to have it inspected and properly addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615508September 19, 2024
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
The main display panel that shows the speed, turn signal info, blind spot monitoring, and many other things just intermittently dies. According to many posts within online forums, the only known fix is to turn off the vehicle, wait at least 30 minutes and turn the car back on. There does not seem to be a reset option like there is for the radio/map/settings panel. It also does not allow you to see how much fuel (or charge in this case) is left in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615190September 18, 2024
ELECTRICAL SYSTEM
The main instrument panel in front of the steering wheel turns off completely. Speed cannot be monitored and turn signals cannot be heard. This has happened two times on back-to-back days. Each time after turning off the car for 30 minutes the issue went away but is very concerning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615125September 18, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
I had finished charging the car over night and just turned it on to drive to work. However, the dash display did not fully turn on. It did not display the speed, charge, odometer reading, any form of driver safety information, etc. The display was completely blank except for displaying the gear the car was in, that the parking break was on, and that auto hold was engaged. The infotainment and climate control screens were functional and the vehicle could drive but it was unsafe to drive without the main dash screen (including the speedometer).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614953September 16, 2024
UNKNOWN OR OTHER
Kia is promoting the use of Digital Keys which rely on your phone and their app. Their app has been down for almost an hour now and it renders EVERY digital key to every owner, useless. While you can unlock your car in some cases, you cannot start your car. No matter what you do, you have to wait for their services to come back online in order for the digital key to work. The digital key also serves as a smart key. Smart keys immobilize cars without the key, to prevent car theft. What’s to say this in the middle of driving, the Kia app goes down again and causes an accident because you no longer can drive your car while on the highway ? I can’t drive anywhere as much as I would like to. I’m stuck at work with no ride and I’m not sure for how long. This is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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