Kia Carnival Complaints

397 consumer complaints on file.

#11606444August 5, 2024
ELECTRICAL SYSTEM
Battery randomly died in the car overnight
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606377August 4, 2024
ELECTRICAL SYSTEM
Having battery drain issues. Brand new vehicle with less than 2,000 miles. After locking the car at night, the remote start would not work in the morning because it stated battery under 40%. Vehicle started with key no issues. One week later, after one day of not driving the vehicle, battery would not unlock remotely or start. Battery was at 6.25 volt. Jumped battery and vehicle started no problem. No accessories were left on to cause this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606317August 4, 2024
STRUCTURE:BODY
Just purchased the 2024 Kia Carnival LX seat package 2 months ago. My wife and I noticed the floor of the Kia in the 2nd row up until the 3rd row gets so hot that it is unable to be touched. The railing system that the seats slide on get so hot that it will burn you. My children cannot stand on it or touch it or it will burn them. Very high risk for causing a fire. We cannot put any belongings on the floor because we are afraid that it will melt and cause a fire. We do not want anything to happen to our family. This is extremely dangerous and after researching, this has been going on for years. Something needs to be done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606289August 3, 2024
ELECTRICAL SYSTEM
Component: Battery Safety concern: Not yet Dealership feedback: Not reported to the dealership yet Inspection: No such inspection happened yet Warning sign: The warning is on the app, currently impacting only convenience (unable to send remote commands via the app), but I am afraid that it will start impacting other areas soon. Description: I brought the car home only 3 days ago. I already had a low battery notification on the app. I am afraid that this will result in a dead battery soon and I will be stuck on the road. Currently I am not able to send remote commands to the car due to the low battery voltage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606283August 3, 2024
ELECTRICAL SYSTEM
The battery is completed dead after overnight parking. Had to manually open the door from the key and kia roadside assistance was requested to jump start the battery. We kept the car running so that the battery would be charged and drove about 10-15 miles and the battery is dead again the next morning. Did some research and figured out many 2025 Carnival SX prestige owners reported the battery parasitic drain and not been able to identify the cause. None of the lights or doors were open and this was confirmed after the jump start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606091August 2, 2024
ELECTRICAL SYSTEM
Car battery is diyng after less than 48hrs of standby. Have to keep car on trickle charger all the time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606024August 2, 2024
ELECTRICAL SYSTEM
Battery died within 2 days on purchasing vehicle. Took to the the dealer and they replaced the battery but said to keep key fob away 32 ft at night. I carry around a portable charger with me since so many other people are having this issue if not worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606009August 2, 2024
ELECTRICAL SYSTEM
This car was purchased new on [XXX]. In the ~30 or so days since purchase, the battery has died on 4 occasions and would not turn over, requiring it to be jump started, and began just 3 days after purchase on [XXX] and as recent as [XXX]. This is my wife's vehicle and she was left stranded with our newborn child on one of these occasions in the 110+ degree Arizona weather. We ensure that everything is off before leaving the vehicle and the problem still persists. This is not an isolated issue, as there are thousands of posts online of others dealing with this exact problem with the 2025 model year Kia Carnival. We are extremely uncomfortable when leaving the house and not knowing whether our brand new vehicle will simply start as expected. However, we have no choice since we traded in our previous vehicle to purchase this car and are forced to risk continued dead battery issues. This is extremely dangerous given the temperatures found in Arizona. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605886August 1, 2024
ELECTRICAL SYSTEM
The battery was completely dead after just 300 miles. And then it happened again at 450 miles. The car must be jumped and then the battery has to charge again. This is on a 2025 Kia Carnival (brand new).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605784August 1, 2024
ELECTRICAL SYSTEM
Battery is continually draining while vehicle (2025 Kia Carnival SX Prestige) is off due to some unknown electrical system failure. I have owned the vehicle for only 24 days. In that time, I have experienced 4 instances where the battery has drained that has required the vehicle to be jump-started to operate. Upon jump starting the vehicle, several vehicle safety systems (automatic emergency breaking, blind spot warning, forward collision warning, lane departure warning etc) indicate a malfunction evidenced by error messages/lights on the dash. The vehicle is a high risk for leaving me stranded and potentially providing unreliable operation while driving. The vehicle has now been with the dealership for service for 8 consecutive days and a timeline for resolution of this issue has not been established.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605763July 31, 2024
ELECTRICAL SYSTEM
I purchased my 2025 Kia Carnival SXP on July 10th. Since then, I've encountered significant issues with battery drain and camera errors. I've had to jump-start the car and drive it at least every other day due to these problems. On Monday, July 22nd, I sent my car to the dealer for repairs. Six days later, they informed me it was ready for pick-up. However, when I arrived, I found the car battery had died in the dealership. While they claimed the camera issue was resolved, they admitted they needed to investigate the battery problem further. As of now, my car has been with the dealer for over ten days, which is longer than it has been parked at my house. The battery drain issue is clearly persistent, yet Kia continues to assure owners that the vehicle is fine and denies any widespread problem. Despite over 60 cases being filed internally, Kia Customer Care insists no battery issues exist when contacted. It is unacceptable that a vehicle costing over $50,000 needs to be returned to the dealer within less than ten days and 300 miles of use. Furthermore, there has been no communication from Kia regarding the status of my case, no estimated time for a fix, and my car remains held at the dealership without release. This situation is unacceptable, and I urge the NHTSA to investigate Kia's handling of these battery drain issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605645July 31, 2024
UNKNOWN OR OTHER
The rails in the middle row where the seats connect to, get extremely hot to the point where it is very hot to touch. This is a safety issue that could potentially cause a fire and/or burn my children’s’ feet. It doesn’t matter if the car has been driven for a short period of time or on a long trip, regardless the rails get very hot
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605093July 29, 2024
SEATS
The rails/tracks that the seats slide forward and back on get extremely hot while the car is on. The seat rails/tracks are exposed so the seats can slide and passengers have to step on them to get in and out. The amount of heat coming from the seat rails/tracks poses a burn risk, especially to children’s delicate feet.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11604171July 23, 2024
UNKNOWN OR OTHER
I am currently sitting in the middle row, right seat with my wife in the driver seat and my [XXX] in the far left middle row seat. We just bought our 2024 Kia Carnival brand new from Camelback Kia a couple weeks ago. It has 1823 miles on it. As I’m sitting idled in a parking lot I pulled my foot out of my shoe and burnt my foot (hot black top in the summer kind of hot) on the rails for the middle seat and right seat (both in the middle row). It’s hot enough it feels like it could be a serious safety issue. I looked up this issue and there have been reports of fires because of this. What options do I have to get this resolved? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604108July 23, 2024
ELECTRICAL SYSTEM
07/23/2024 13:48:24 Dealership confirmed battery is fine and did not need to replace it. I'm going to delete the Kia Access app and see if that has any affect on the battery drain. This needs to be fixed ASAP. 07/23/2024 05:25:47 The 2025 Kia Carnival appears to have some parasitic battery drain, leaving vehicles unable to start or use functions/features like remote start, AC and others. This has affected many Carnival owners and no one knows what to do. I know other owners have towed their car to the dealership and they're clueless. It could be the app draining the car's battery, a feature like the climate auto dry... no one knows. It's frustrating to have a new vehicle with constantly dead batteries. There are many posts in the FB group, but I'm probably having issues sharing those links because it's a closed group. [XXX] (Not a solution for me): [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603968July 23, 2024
ELECTRICAL SYSTEM
Battery is dying repeatedly due to electric system failure. Dealership mechanics suspect a parasitic drain but have not been able to identify the cause. There are many other 2025 Kia Carnival owners reporting the same issue. Our car has been at the dealer multiple times for 17 days (so far) without a cause identified.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603952July 23, 2024
ELECTRICAL SYSTEM
Brand new 2025 Kia Carnival models are experiencing major electrical failure right off the lot, which is my experience. Kia will not acknowledge the issue but there is parasitic draw issues with the vehicle and mine is rendered unable to drive and dealer service departments won’t accept my vehicle for repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599345July 5, 2024
AIR BAGS
Car hit a ditch at over 40MPH and rolled over on its side and no airbags deployed
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11598816July 4, 2024
ENGINE
We drove an hour then sat in the car while it was on for about 30 minutes. The gas tank was 14% full. We started driving again down a bit of a hill & got to a stop light. The car started beeping & said “engine off! Switch to N then start engine” We turned the car off and back on & it started working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597842June 30, 2024
SEATS
The seat tracks/rails (what the seats go forward and backwards on) are extremely hot. It burnt my daughter’s foot as she stepped down. My husband and I felt with our hand and it was uncomfortable hot for the both of us. This is a major concern and safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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