Jeep Wagoneer Complaints

350 consumer complaints on file.

#11545481September 19, 2023
AIR BAGS, ELECTRICAL SYSTEM, SUSPENSION
Driving down the highway and another car turned into my lane. I turned/swerved to the left to avoid collision and all side and curtain airbags deployed in the vehicle. I did not crash into anything. There was zero damage to the exterior of my vehicle. The manufacturer (Stellantis) claims there is nothing wrong with the vehicle, and that it detected the vehicle was going to roll over, and that is why the airbags deployed. The vehicle was not going to roll over, the airbags deploying was the most dangerous thing that occurred. I was not able to see to either side, but was able to pull over to the median and come to a stop. The vehicle was inspected by the manufacturer hired engineer. The manufacturer would not give me any information or a copy of his report/inspection. There were no warnings before this happened. I had my 9mth old baby in the back seat. With no vision out the side, we were both put at risk, as well as any others on the highway. The scare of airbags deploying when no collision occurred was very intense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543072September 7, 2023
SERVICE BRAKES
Leaks break fluid when parked at an angle (nose facing down hill). Heat seems to be a factor because it leaks more on hot days. The dealer has tried to remedy the problem no fewer than 4 times, replacing many major components. There appears to be a design flaw in the master cylinder area as that is where the brake fluid keeps leaking from. I have to imagine if you keep losing break fluid it is a safety issue and an environmental one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540048August 22, 2023
ENGINE, ELECTRICAL SYSTEM
First, I lost my radio, then my GPS, then my air conditioner, then I lost everything - no power steering, no engine. This was in heavy , high speed traffic on the interstate. I did manage to get the vehicle off the road. Towed to a dealership, 6 hours from my home. This happened on August 7, 2023. On my return home, on August 16, 5 hours into my trip, the Active Lane Management quit. The switch, and light say it is on (or off), but it is not working. During the 9 days without the vehicle, I was in continuing contact with Corporate Customer Service. Their decision is that I have no case for this being a continuing safety issue. THE VEHICLE IS NOT SAFE. WHAT IS GOING TO QUIT NEXT? WILL I BE ABLE TO CONTROL THE VEHICLE NEXT TIME?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539541August 19, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
The 2022 Wagoneer (first model of vehicle) we own has had SEVERAL issues dating back to purchase in 04/2022. The original battery died in 08/2022 when the car had ~3000 miles. The electrical system was to blame in draining the battery dealer said. dashboard lit up and shut on and off. The dealership ‘repaired’ with new battery. Other various issues with seats and electrical malfunctions have taken place both before/after that. But last night, about 20-30 minutes into a drive, the check engine and battery lights came on. A couple mins later, the AC and volume didn’t work and then the dash lit up with over 10 buttons. At this point, I was attempting to pull over, but I was on a busy road with no where to go. A couple minutes later, the dash starting flashing on and off. At this point, the steering wheel locked up, the brakes no longer worked and the whole car dash and video screen was dark. I was going 65mph at the time with by 12 year old son and 10 year old daughter. I could not move the wheel and had no brakes as we were entering bend in road and semi truck coming at us. I had to make a decision to either run car off road into a field or house or try to jerk wheel. It took all my strength to turn wheel and avoid the semi truck. We escaped a major wreck or death by a matter of inches. Worrisome and scary to say the least. Fortunately after that turn, the road straightened out and I drove until car ran out of speed. Once it stopped (thankfully there were no people or stopped cars or traffic lights when we didn’t have brakes or steering), the car went into park. Flashers didn’t work. This is a reoccurring problem on my car and we have friends who also had a 2022 Wagoneer and the exact same thing happened to them and they avoided disaster too. There is obviously a problem and I cannot drive that car ever again and cannot put my kids back in that car. Also, it took 4 hours for a tow truck to arrive as Jeep didn’t seem to help much. We narrowly escaped death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535934August 1, 2023
VISIBILITY/WIPER
The front windshield has a very noticeable warp under the rear view mirror. Enough to cause vertigo while driving. Many forums explain this issue has been reported to Jeep but no resolution has been proposed by them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535249July 29, 2023
ELECTRICAL SYSTEM, SEATS, SUSPENSION
Purchased in Jan 2023 within a day we had to bring it back, hood latch open error, unconnect box error, lane assistance wouldn’t work. It went every week to the dealership for 2 and a half months; sensors have been replaced, electrical harness has been replaced, display has been replaced and the display still will just shut down and restart; the vehicle will just shut down and engage emergency brake when it was parked and has jumped the vehicle with this. Was then told we need a new co-ax cable we’ve been waiting on since April and the dealership won’t call us back. The air ride suspension is disabled now saying it won’t work due to payload but nothing is hooked to the vehicle. We’ve tried to shut the vehicle down and restart it and it won’t come out of it; the heated seats will randomly come on when it’s almost 90 degrees out and we’re getting the auto park engaged even though the car is already in park and we’ve shut it off, we have to restart the car change gears put it back in park and shut it off to get rid of the message
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534916July 27, 2023
ELECTRICAL SYSTEM, SEATS:FRONT ASSEMBLY:POWER ADJUST
The contact owns a 2022 Jeep Wagoneer. The contact stated that upon entering the vehicle, she found that the pre-programmed driver seating position had been inadvertently reprogrammed, defaulting to the factory settings. Occasionally, the seat positioning would be reprogrammed erratically, preventing entry into the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who performed a software update, but the failure reoccurred. The vehicle was taken back to the dealer, who then replaced the seat control module, but the failure recurred and had become a regular failure. The vehicle was repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 4.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532974July 18, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Wagoneer. The contact stated while driving 70 MPH, the suspension warning light illuminated. The contact stated that the radio became inoperable, and the heated seat feature deactivated. The vehicle was taken to the dealer and a software updated was performed several times however, the failure reoccurred. The vehicle was taken back to the dealer, but no cause for the failure was found. The vehicle was not repaired. The manufacturer was contacted and stated that a flash updated would be performed however, no additional assistance was provided. The failure mileage was 600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532415July 15, 2023
UNKNOWN OR OTHER
I have a Series 1 Jeep Wagoneer with Dual Moon Roof… and my 3rd Row Moonroof also shattered but I had no idea until I took it to a carwash on my way to get it serviced and my moonroof ended up on top of my roof! thank god my Daughters weren’t with me at the time! I reviewed the video from the carwash and it was shattered prior to entering the wash I called corporate office they said they I have to take the vehicle into the shop so they can take pictures then submit to someone else for them to review them decide wether it is covered by Warranty? I still have Bumper to Bumper Warranty and I also added the extended Bumper to Bumper Warranty! This happened on 7/11/23 @ 9am on my way the get it serviced… they called me that I had to go pick up my vehicle because the parts for the reason being serviced are on back order until 1-2 maybe 3 wks. Knowing that my Vehicle has a Broken moonroof Manager from Serviced dept stated that it is safe to drive, and did Not offer any assistance whatsoever as in advising me that this is an ongoing problem with the Jeep Wagoneer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529248June 27, 2023
ENGINE
Engine shut down while on the interstate at 70 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526272June 9, 2023
AIR BAGS
I hit a deer head on then a tree directly after head on at around 35mph and the air bags did not deploy
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11525665June 6, 2023
EXTERIOR LIGHTING
When opening any door to the vehicle, the interior lights will stay on for 90 seconds and then go off. And will only come back on if the key fob unlock button is pressed, or if you climb into the vehicle and initiate the lights "on" button overhead. I've had the vehicle to 2 different Wagoneer certified dealers and they both have confirmed the behavior of the vehicle. We've been in pursuit with Jeep for a fix for a year, and it has not been fixed. It is a safety issue because when the interior lights go out, and I'm loading items or children into my vehicle with the doors open at night, oncoming and surrounding traffic cannot see me, as my car is completely dark. This leaves myself, my children and vehicle extremely vulnerable, not to mention it's extremely difficult to navigate what you're doing in the vehicle when the lights are off. 90 seconds is too short of a time window for the lights to stay illuminated. Link to video of issue: https://www.amazon.com/photos/shared/bdGh765sRb6p5JoHnByQJQ.WoHJ9XhtPPFBa2D0sUqO3L
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525412June 5, 2023
POWER TRAIN
- Transmission. Vehicle is brand new, less than 1,500 miles - Inability to accelerate vehicle on highway. - Problem was reproduced by technician at Jeep dealership and confirmed that the vehicle needs a new transmission. - The vehicle as only inspected by the dealership, as far as we know. - Gears were slipping, car became noisy, check engine light came on, and we were unable to accelerate vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522418May 17, 2023
ELECTRICAL SYSTEM, SEATS
The display in the dashboard loses power leaving the driver unable to control navigation, climate, audio, Bluetooth and all other components controlled via the in dash display. Basically all of the car’s electrical functions are controlled via the display, so this is a problem. Also, the driver seat will completely recline itself and move all the way backwards after the vehicle is turned off. This causes the rear passenger to not have leg room when entering the vehicle. This electrical problem has happened at least 8 times in my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521179May 9, 2023
SEATS
The contact owns a 2022 Jeep Wagoneer. The contact stated while driving at an undisclosed speed, the driver's side seat unexpectedly adjusted, causing the contact to be moved up near to the steering wheel. The contact stated that the failure reoccurred while his wife was driving. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the electronic seat module software needed to be updated. The vehicle was repaired; however, the failure reoccurred. The manufacturer was made aware of the failure. The approximate failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521072May 8, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
On four (4) separate occasions between December 2022 and April 2023 this vehicle lost all power and the engine shut off while the vehicle was in motion and being driven. The vehicle was being operated under normal conditions. Three occasions were while traveling on the Interstate, and the other time was on a city street. During these incidents, all electronic displays would shut off, the engine would turn off, and power steering stopped working. The vehicle would need to be coasted to a complete stop before the engine could be restarted and driven again. This was a safety risk to occupants in the vehicle as the vehicle could not be controlled, and a risk to other motorists on the road as lights were no longer working and the vehicle could not be steered to avoid a collision. This vehicle has been to a dealer's service center and the cause has not been determined. This safety issue has not been fixed. The manufacturer is aware of these incidents and has not provided a solution, diagnosis, or repair. Two warning lights turned on immediately before the vehicle's power turned off: Electric Power Steering Fault Warning Light and Electronic Throttle Control Warning Light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519506April 28, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING
The contact owns a 2022 Jeep Wagoneer. The contact stated while driving at various speeds on several occasions, the Lane Departure sensor failed to alert the contact that it was safe to merge. The contact stated that the sensor instead directed the vehicle to enter the next lane. As a result of the failure, the contact was concerned that the sensor error might cause a crash. The vehicle was taken to the dealer where it was diagnosed and determined that an unknown sensor had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer was notified of the failure and the contact was advised to take the vehicle to another dealer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle to a different dealer. The failure mileage was approximately 17,287.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519242April 27, 2023
STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
While driving, around 30 MPH the steering wheel locked up and all the driver safety items such as traction control, breaking lane assist, power steering simultaneously disengaged on the car. I almost hit another car also turning head on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518991April 25, 2023
SUSPENSION
We have had our 2022 Wagoneer for 5 months. I noticed that the right rear axle had the boot torn and there was grease all over the bottom of the car on the right rear side. We also felt vibrations coming from the right rear. We took the car in to get the axle replaced, however we are still feeling these vibrations. After looking through Internet forums based on consumer experiences of our vehicle, it is a common issue that is being ignored by the manufacturer. One consumer, had the unpleasant experience of having the axle come off the vehicle while driving and almost flipping. I have since taken the vehicle back to the dealership but they claim that they don’t feel any vibrations, which I know they are lying because the vibrations are very prominent. I wanted to know what we could possibly do about our situation, considering that there are thousands of vehicles experiencing the same symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517596April 18, 2023
VISIBILITY/WIPER, LANE DEPARTURE: BLIND SPOT DETECTION, ELECTRICAL SYSTEM
None of the issues with this vehicle have ever been addressed by the manufacturer. We have had a STAR case opened and shut with no resolution. The infotainment system glitches, completely goes black, radio doesn't work and the back-up camera will fail on occasion. The blind spot warning is inconsistent and is therefore never relied on while driving. The heated seats have a Technical service bulletin for Jeep service departments. The heated seats shut off after 5 min. The rear brakes have locked up while applying pressure to stop almost causing an accident. Jeep client services and the dealer service department have done multiple updates both in shop and over the air without fixing any of the issues. They have refused to address even the safety concerns. Approximate incidents unknown as this is a daily issue with this vehicle. All service appointment dates can be provided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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