Jeep Liberty Complaints

8,882 consumer complaints on file.

#10044262December 3, 2003
AIR BAGS:FRONTAL
WHILE DRIVING AT 45 MPH, THE VEHICLE WAS INVOLVED IN A HEAD ON COLLISION. DURING THE AIR BAG DEPLOYMENT, THE DRIVER'S SHIRT CAUGHT ON FIRE. THE CONSUMER REPORTED TO BE A NON SMOKER. *AK *SCC *JB
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10049028December 2, 2003
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:SHOES/LININGS, SUSPENSION:REAR
REAR END DIFFERENTIAL/SUSPENSION AND OR BRAKES/WHEELS MAKES GRINDING NOISE WHEN FRONT WHEELS ARE TURNED, PUTING REAR WHEELS IN A SITUATION OF DIFFERENT TIRE ROTATION AT LOW SPEEDS, SOUNDING LIKE REAR BRAKES ARE DRAGGING. DEALER HAS ALREADY REPLACED REAR BRAKES AND TURNED DOWN DRUMS. NOISE STILL EXIST. DEALER STATED IN WRITING THAT THEY WERE AWAITING A SERVICE BULLETIN TO CORRECT DEFECT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048833November 29, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
JEEP LIBERTY FAILED TO STOP, BRAKES LOCKED UP AND CAUSED SKID INTO REAREND OF ANOTHER VEHICLE.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10047578November 25, 2003
WHEELS
THE CENTER CAP OF JEEP LIBERTY ALLOY WHEELS ALLOWS WATER TO ENTER THE SPACE BETWEEN THE WHEEL AND HUB. THE WHEEL DOES NOT ALLOW THE WATER TO ESCAPE. THIS RESULTS IN CORROSION OF THE AXLES, AXLE RETAINING NUTS, WHEELS MOUNTING STUDS AND LUG NUTS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048560November 24, 2003
ENGINE AND ENGINE COOLING:ENGINE, SUSPENSION
WHILE DRIVING AT ANY SPEED, THE VEHICLE CONSTANTLY PULLED TO THE RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE HAS BEEN TO THE DEALER THREE TIMES FOR THE SAME PROBLEM. THE VEHICLE WAS ALSO LEAKING OIL FROM THE OIL PAN. THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE VEHICLE'S PULLING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047437November 23, 2003
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DRIVERS SEAT BELT LATCH BROKEN. THE CAR IS LESS THAN TWO YEARS OLD AND CHRYSLER/JEEP WILL NOT REPAIR IT. I FEEL THAT THIS IS A MAJOR SAFETY PROBLEM. WE MUST PAY TO HAVE THIS LATCH REPLACED. WOULD YOU LIKE ME TO SEND THE BROKEN LATCH ASSEMBLY TO YOU? IF SO,WHERE DO I SEND IT? A PLASTIC PIECE BROKE OFF INSIDE THE BUCKLE. THE BUCKLE WILL NOT LATCH. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047358November 22, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I OWN A 2003 JEEP LIBERTY. I RECEIVED A RECALL NOTICE IN THE MAIL FROM JEEP AND EVEN CONTACTED THEM SINCE I WAS EXPERIENCING PROBLEMS BEFORE THE RECALL WAS ISSUED. THE PROBLEM I AM EXPERIENCING IS THAT WHEN I BRAKE I FEEL MOVEMENT IN THE FRONT END. BEFORE THE RECALL I BROUGHT IT IN AND THEY SAID THERE WERE NO REPORTS OF THIS PROBLEM WHICH THE SERVICE AREA CALLED A BUMP STOP. WHEN I BROUGHT THE VEHICLE IN THEY SAID THERE WERE NO OPEN RECALLS ON MY JEEP EVEN THOUGH I RECEIVED THE NOTICE, AND WAS EXPERIENCING PROBLEMS. I FEEL UNSAFE KNOWING THAT A RECALL WAS ISSUED AND THAT THE DEALERSHIP HAS NO RECORD OF THE RECALL AND THAT I DRIVING A CAR WITH A POTENTIAL FOR DISASTER. CAN SOMEONE PLEASE HELP ME WITH THIS ISSUE? THANK YOU IN ADVANCE, SEAN SIEGEL. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047374November 22, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THE LEFT BALL JOINT ON MY 2002 JEEP LIBERTY FAILED WHILE I WAS TRAVELING IN CANADA. REPAIRS WERE DELAYED BECAUSE, ACCORDING TO THE DEALER, CHRYSLER-DAIMLER "ENGINEERING" CANCELED THE ORDER FOR REPLACEMENT PARTS BECAUSE THERE HAD BEEN A RASH OF BALL JOINT FAILURES ON THE JEEP LIBERTY (AND ENGINEERING WANTED TO DETERMINE THE UNDERLYING CAUSE BEFORE CONTINUING TO USE EXISTING PARTS). CONCERNED THAT WE MAY EXPERIENCE ADDITIONAL BALL JOINT FAILURES, I WROTE DAIMLER-CHRYSLER TO INQUIRE REGARDING MY EXPERIENCES AND THE FREQUENCY OF BALL JOINT FAILURES ON THE JEEP LIBERTY. DAIMLER-CHRYSLER HAS REFUSED TO PROVIDE THE REQUESTED INFORMATION, CLAIMING THAT THE DATA IS EITHER UNAVAILABLE OR CONSIDERED PROPRIETARY. THEY SUGGESTED I GO TO MY LOCAL LIBRARY! I WOULD LIKE TO KNOW IF THERE HAVE BEEN OTHER SIMILAR PROBLEMS WITH THE JEEP LIBERTY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048309November 19, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE MAKING U-TURN AT AN INTERSECTION FRONT BALL JOINTS SNAPPED, SEPARATING FROM THE VEHICLE. VEHICLE WAS TOWED TO THE DEALER, WHO WAS REPAIRING THE PROBLEM.*AK PHONE INTERVIEW UPDATE (OCT 5, 05): THE CONSUMER SAID THAT HE HAD RECEIVED A RECALL NOTICE TWO MONTHS AFTER HE FILED THE COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041888November 19, 2003
POWER TRAIN:AXLE ASSEMBLY
WHILE DRIVING, THE DRIVER HEARD A LOUD KING NOISE COMING FROM THE REAR OF THE VEHICLE. TOOK VEHICLE TO DEALERSHIP AND THE MECHANIC INDICATED THE PROBLEM WAS THE REAR AXLE WHICH NEEDED TO BE REPAIRED OR REPLACED DEPENDING ON THE DAMAGE THAT HAD BEEN DONE.*AK *JB *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047959November 14, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AT 35 MPH VEHICLE STALLED, CAUSING THE CONSUMER TO PULL OFF THE ROAD. CONSUMER HAD VEHICLE TOWED TO A DEALERSHIP. MECHANIC TOLD THE CONSUMER THAT TRANSMISSION FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046949November 14, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
FUEL VAPOR HOSES SPLIT IN TWO ON MY 2002 JEEP LIBERTY. DEALER REPLACED THE HOSES "DOING ME A FAVOR BY PUTTING IT UNDER WARRANTY." *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046880November 13, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION IS MAKING CLANKING VIBRATION/NOISE WHEN SLOWING TO A STOP. THE VEHICLE IS NOT EVEN 1 YEAR OLD AND HAS BEEN TO TWO DIFFERENT DEALERS FOR RESOLUTION. PROBLEM STILL PRESENT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045970November 11, 2003
SUSPENSION:MULTIPLE AXLE
2002 JEEP LIBERTY : MY WIFE BACKED LIBERTY OUT OF DRIVEWAY & AS SHE WAS TURNING STEERING WHEEL DRIVER SIDE FRONT WHEEL COLLAPSED CAUSING EXTENSIVE DAMAGE TO LIBERTY . LIBERTY HAS BEEN AT DEALER WAITING TO BE INSPECTED BY CHRYSLER/JEEP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045907November 10, 2003
STEERING, TIRES
I HAVE A 2002 JEEP LIBERTY AND ON OCT. 7, 2003, I HAD AN INCIDENT IN WHICH MY STEERING WHEEL AND TIRES LOCKED UP DURING A LEFT TURN CAUSING ME TO TURN IN A FULL 360 FACING THE CAR THAT WAS BEHIND ME. THIS WAS ON A TUESDAY. ON FRIDAY, OCT. 10, 2003, I WAS MAKING A RIGHT TURN INTO A GAS STATION AND MY CAR SKIDDED CAUSING ME TO LOSE BRIEF CONTROL OF MY CAR AGAIN. I WAS ABLE TO STRAIGHTEN UP THE CAR AND AVOID ANOTHER 360 AND POSSIBLE COLLISION WITH GAS PUMPS. LUCKILY, NO ONE WAS HURT AND THERE WAS NOT ANY PROPERTY DAMAGE IN EITHER SITUATION. AT THIS POINT, I CONTACTED THE DEALERSHIP ([XXX]) WHO TOLD ME IT WAS MY TIRES. I WENT TO GOODYEAR AND THEY SAID MY TIRES WERE FINE AND I SHOULD GO TO THE DEALERSHIP. I CALLED THE DEALERSHIP BACK AND THEY TOLD ME TO BRING IT IN AND THEY WOULD CHECK IT OVER BUT THEY HAD NOT HEARD OF THIS PROBLEM BEFORE. THEY WERE UNABLE TO FIND ANYTHING WRONG WITH MY CAR AND I REALLY DIDN'T FEEL LIKE I RECEIVED GOOD CUSTOMER SERVICE. MY REASON FOR SUBMITTING THIS NOW IS BECAUSE I HAVE SEEN ARTICLES AND MY MOTHER HEARD IT ON THE NEWS THAT THERE HAS BEEN A RECENT RECALL ON 2002 JEEP LIBERTIES THAT MIGHT EXPLAIN WHAT HAPPENED. I CONTACTED THE DEALERSHIP TONIGHT AND ASKED THEM ABOUT A RECALL AND THEY DENIED THAT THERE IS ONE. I AM ALSO UNABLE TO FIND IT ON YOUR SIGHT ALTHOUGH THE ARTICLE I READ STATED IT AS BEING RELEASED BY YOU. I HAVE BEEN LUCKY THAT IT HAS NOT HAPPENED AGAIN BUT I DO NOT FEEL AS SAFE IN MY CAR AS I DID BEFORE THE INCIDENTS. PLEASE CONTACT ME AND LET ME KNOW IF THERE IS A RECALL AND IF NOT, PLEASE DOCUMENT MY COMPLAINT. THE NEXT PERSON MAY NOT BE AS LUCKY. THANK YOU, [XXX]. *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045918November 10, 2003
SERVICE BRAKES, HYDRAULIC
BRAKES FAILED ON 2003 JEEP LIBERTY AND CAR RAN INTO HOME. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10045926November 10, 2003
SUSPENSION:FRONT
LOSS OF CONTROL OF 2003 JEEP LIBERTY RESULTING IN ACCIDENT AND PERSONAL INJURY. DRIVING CAR ON PARKWAY. GENTLY STEPPED ON BRAKES, CAR PULLED SHARPLY TO THE RIGHT. TOOK FOOT OFF BRAKE AND REAPPLIED, CAR PULLED SHARPLY OUT OF CONTROL AND TO THE LEFT INTO CENTER HIGHWAY DIVIDE. COULD NOT PULL CAR OFF CENTER DIVIDE AS CAR SKIDDED TO A STOP. NO OTHER CARS INVOLVED. DAMAGE TO CAR AND INJURIES REPORTED TO POLICE. CONTACTED JEEP, THEY ARE SENDING AN INVESTIGATOR OVER. HAVE NOT HEARD ANYTHING SINCE. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10045589November 6, 2003
SUSPENSION
STREERING WHEEL VIBRATION AT SPEEDS 58-70MPH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045259November 1, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
FRONT BRAKES MAKING A SCRAPING NOISE, ROTORS VERY HOT, FRONT PADS SQUEAKING CONSTANTLY WITH OUT FOOT ON BRAKE PEDAL, STICKING FRONT CALIPERS HANGING UP, ROTORS HAD HOT SPOTS VISIBLE, GRINDING NOISE FROM REAR, BROKEN SPRING FROM REAR SHOE AT 11,068 MILES. I HAVE GRAVE CONCERNS REGARDING MY SAFETY IN THIS VEHICLE. CONTINUE TO HAVE PROBLEMS WITH BRAKES. REAR BRAKE DRUMS REPLACED AT 11,927 MILES. PROBLEM WITH BRAKES STARTED AROUND 6,000 MILES. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043646October 27, 2003
UNKNOWN OR OTHER
WHEN CHANGING A FRONT TIRE ON MY 2003 JEEP LIBERTY LIMITED, I DISCOVERED THAT THE JACK DOES NOT COMPLETELY SEAT INTO THE NOTCH ON THE BODY WELD SEAM. THE EDGES OF THE NOTCH ARE SLOPED. THE WIDTH OF THE JACK ALLOWS IT TO ONLY GO ABOUT HALF WAY INTO THE NOTCH. *AK AFTER JACKING UP MY LIBERTY AND BEGINNING TO CHANGE THE TIRE, THE JACK SLIPPED. NO DAMAGE OR INJURY RESULTED, BUT THIS COULD CAUSE PROBLEMS. THE LOCAL JEEP DEALER'S SOLUTION WAS TO GRIND OUT THE NOTCH. I DON'T KNOW IF THIS PROBLEM IS LIMITED TO MY LIBERTY OR IF THE DEALER REPORTED THIS TO JEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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