Jeep Grand Cherokee Complaints (2005)

2,052 consumer complaints on file.

#10176799December 22, 2006
SEAT BELTS
TL* - THE CONTACT STATED AFTER PURCHASING A 2005 JEEP GRAND CHEROKEE THAT SHE DISCOVERED THAT THE SEAT BELT STRAPS DID NOT HAVE ADEQUATE LENGTH TO SECURELY LOCK INTO THE BUCKLE ASSEMBLY FOR LARGE OCCUPANTS. THE DEALERSHIP PROVIDED FREE SEAT BELT EXTENDERS BUT SHE STILL FEELS THAT SEAT BELT EXTENDERS WON'T KEEP HER SAFE IN AN EVENT OF AN ACCIDENT. CONTACT CAN PROVIDE PICTURES OF SEAT BELTS IF NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176673December 20, 2006
AIR BAGS, SEAT BELTS:FRONT
TL* - WHILE DRIVING 40 - 45 MILES PER HOUR. THE CONTACT LOST CONTROL OF THE VEHICLE ON A GRAVEL/DIRT ROAD WHICH CAUSED A COLLISION WITH A POST. THE CONTACT'S AIRBAGS DID NOT DEPLOY. THE SEATBELT DIDN'T SECURE HER IN THE VEHICLE WHICH CAUSED HER TO LOSE 4 FRONT TEETH AND, SEVERELY INJURE HER JAW BONE AND CHIN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10175702December 10, 2006
SEATS:MID/REAR ASSEMBLY, SEATS
2005 JEEP GRAND CHEROKEE DOES NOT ALLOW TODDLER CAR SEATS TO BE INSTALLED PROPERLY IN THE BACK SEAT DUE TO PERMANENT AND NON ADJUSTABLE HEADRESTS. RECEIVED LETTER FROM CERTIFIED NHTSA SAFETY INSTRUCTOR STATING THIS TO BE TRUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175609December 8, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, SERVICE BRAKES, HYDRAULIC, VISIBILITY, EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM:STARTER ASSEMBLY, POWER TRAIN:DRIVELINE:DRIVESHAFT, SEATS, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, SEAT BELTS, POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DT*: THE CONTACT STATED WHILE DRIVING 35 MPH THROUGH AN INTERSECTION ON NORMAL ROAD CONDITIONS, THE ENGINE STALLED AND COULD NOT BE RESTARTED. THERE WERE NO WARNING LIGHTS PRIOR TO THE INCIDENT. THE VEHICLE WAS TOWED TO THE DEALERSHIP, WHO DIAGNOSED A FUEL PUMP AND FUEL INJECTION PUMP FAILURE, BOTH WERE REPLACED. AFTER THIS INCIDENT, THE VEHICLE PRESENTED TRANSMISSION PROBLEMS. THE CONTACT NOTICED A LOSS OF POWER WHILE DRIVING 65 MPH ON A HIGHWAY. INTERMITTENTLY, THE TRANSMISSION MADE NOISE WHEN SHIFTED TO SECOND GEAR. THE VEHICLE HAD BEEN TAKEN TO THE DEALERSHIP 20 TIMES, HOWEVER NO ERROR CODES IDENTIFIED THE DEFECT. IN ONE OF THE INCIDENTS, THE YELLOW MALFUNCTION LIGHT ILLUMINATED AND THE DEALERSHIP IDENTIFIED THE DEFECT AS THE COMPUTER CONTROL MODULE AND THE DRIVER SHAFT, BOTH WERE REPLACED, HOWEVER THE TRANSMISSION PROBLEM PERSISTED. THE DEALERSHIP DETERMINED THE VEHICLE COULD NOT BE REPAIRED. THE MANUFACTURER WAS CONTACTED WHO RECOMMENDED TO TAKE THE VEHICLE TO A DIFFERENT DEALERSHIP. *AK THE VEHICLE WAS NOT DOWNSHIFTING WHEN GOING UP HILLS AND IT WOULD GET STUCK IN SECOND OR THIRD GEAR. THE A/C AND BLOWER MOTOR WERE INOPERATIVE, THE DEALER COULD NOT DUPLICATE THE CONSUMERS CONCERN. THE KEY BECAME STUCK IN THE IGNITION. ALL THE DASHBOARD LIGHTS WERE FLASHING, THE CD PLAYER WAS BROKE. THE BRAKES AND ROTORS VIBRATED. THE STARTER WAS REPLACED. THE DRIVESHAFT AND HEATER WERE REPLACED. THE SEATS WOULD NOT MOVE BACK. THE SEAT BELTS DID NOT RETRACT AS THEY SHOULD. UPDATED 01/17/07. *JB UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175612December 8, 2006
ELECTRICAL SYSTEM, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
DT*: THE CONTACT STATED AFTER TOWING THE VEHICLE AND DRIVING IT 20 MILES AT 50 MPH, THERE WAS A INTENSE SMELL OF BURNING RUBBER SURROUNDING THE OUTSIDE OF THE VEHICLE. THE SMELL WAS COMING FROM THE CENTER FRONT OF THE VEHICLE NEAR THE FIREWALL. THE VEHICLE WAS TAKEN TO A SERVICE DEALER ON 3 SEPARATE OCCASIONS FOR THE SAME ISSUE, BUT THE DEALER WAS UNABLE TO DETERMINE THE PROBLEM. THE MANUFACTURER WAS ALSO NOTIFIED, WHO THE CONTACT STATED WAS VERY RUDE.*AK THE CONSUMER STATED THE OWNERS MANUAL WAS INCORRECT ON HOW TO TOW A VEHICLE. UPDATED 01/10/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175421December 6, 2006
SERVICE BRAKES, HYDRAULIC, POWER TRAIN
THE DASH BOARD COMPUTER FAILS TWICE AND INFORMATION PANEL SAYS BRAKES FAILING. ALSO TRANSMISSION FAILURE LEADING TO SUDDEN DEACCELERATION FROM 40 TO 20 MPH AND RPM SHOT UP FROM 2 TO 6. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175180December 5, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE DASHBOARD LIGHTS ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE DEALER WHO REPLACED AN O-RING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175246December 5, 2006
ENGINE AND ENGINE COOLING
2005 JEEP GRAND CHEROKEE PURCHASED BRAND NEW. VEHICLE STALLS WHILE MAKING SHARP LEFT TURN (1ST OCCURRENCE). THIS LEFT ME WITH NO CONTROL OF THE VEHICLE. IN MARCH OF 2006, VEHICLE STALLED WHILE MAKING SAME LEFT TURN. TOOK VEHICLE TO DEALER FOR DIAGNOSIS AND REPAIR. DEALER COULD NOT FIND A PROBLEM AND WAS TOLD TO "BRING IT BACK IF IT HAPPENS AGAIN". ON 11/14/06, VEHICLE STALLED WHILE DRIVING STRAIGHT. AGAIN I HAD NO CONTROL OF VEHICLE. RETURNED TO DEALER, VEHICLE WAS INSPECTED BY MECHANIC AND REGIONAL MANAGER. CALLED BY SERVICE MANAGER AND WAS TOLD "VEHICLE WILL NOT DUPLICATE PROBLEM, COME AND PICK UP VEHICLE, CAR RENTAL WILL NOT BE COVERED AT THIS POINT". TOLD HIM I WILL NOT PICK IT UP UNTIL SOMETHING IS DONE TO CORRECT THIS PROBLEM. I AM VERY UNCOMFORTABLE PUTTING MY FAMILY IN THIS CAR, IT'S TOO UNPREDICTABLE. I WAS THEN TOLD IT'S OUT OF HIS HANDS, IT'S A MANUFACTURE PROBLEM. CONTACT CHRYSLER DIRECT. I HAVE CONTACTED CHRYSLER AND FILED A FORMAL COMPLAINT. I WAS GIVEN A REFERENCE NUMBER AND WAS TOLD I WOULD BE CONTACTED IN 3 BUSINESS DAYS. I REALIZED THIS WAS RIGHT AROUND THANKSGIVING HOLIDAY AND A LOT OF PEOPLE ARE ON VACATION. THE FOLLOWING WEEK I CONTACTED CHRYSLER AND WAS TOLD MY FILE IS WITH THE DEALER AND THEY SHOULD BE CONTACTING ME TO ARRANGE AN "EXIT STRATEGY" . MY HUSBAND WAS PRESENT WHEN THE SERVICE MANAGER CALLED THE REGIONAL MANAGER VIA CELL AND OVERHEARD THE REGIONAL MANAGER STATE HE KNOWS NOTHING OF THE PROBLEM. HE WAS THEN REMINDED THAT HE INSPECTED THE VEHICLE IN PERSON ON 11/17/06. THE REGIONAL MANGERS COMMENT WAS THEN "OH, THAT CAR, IT'S STILL THERE"? HE THEN PROCEEDED TO SAY "THIS IS JUST A CASE OF BUYERS REMORSE, THEY ARE JUST TRYING TO GET OUT OF THE VEHICLE". I AM STILL WAITING ON A RESPONSE FROM SOMEONE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175253December 5, 2006
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
INITIALLY THOUGHT ENGINE ACCELERATED WHEN PRESSING ON BRAKE PEDAL. CAME TO REALIZE THAT I WAS PRESSING BOTH THE ACCELERATOR AND BRAKE TOGETHER. POOR DESIGN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174530November 28, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DT*: THE CONTACT STATED WHILE DRIVING 35 MPH, ALL THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED INTERMITTENTLY. THIS WAS ACCOMPANIED BY ALL THE GAUGES CEASING TO FUNCTION WITH A CLICKING NOISE COMING FROM THE DASHBOARD PANEL. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHERE IT WAS DETERMINED THAT MOISTURE HAD COLLECTED IN THE JUNCTION BOX. THE JUNCTION BOX WAS REPLACED, BUT THE PROBLEMS PERSISTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173678November 16, 2006
ELECTRICAL SYSTEM
2005 JEEP GRAND CHEROKEE STOPS FOR NO REASON LEAVING NO CONTROL OF POWER STEERING AND POWER BRAKES. HAVE SENT BACK TO JEEP DEALER TWICE TO TRY TO ALLEVIATE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173348November 13, 2006
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
DT*: THE CONTACT STATED WHILE DRIVING 60 MPH ON THE INTERSTATE, THERE WAS A LOSS OF ALL VEHICLE POWER, AND THE ENGINE STALLED WITHOUT WARNING. AFTERWARDS, THE ENGINE WAS EASILY RESTARTED. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE ELECTRICAL WIRES ALONG THE ENGINE WERE MOUNTED INCORRECTLY AND HAD WORN INTO. THE ELECTRICAL WIRES WERE REPLACED, BUT THE ENGINE STALLING PROBLEM PERSISTED. THE MANUFACTURER WAS ALERTED. UPDATED 12/28/2006 - WHIKE DRIVING AT SPEEDS OF 5 - 60 MPH ALL THE DASJ LIGHTS WOULD FLASH ON AND OFF AND THE VEHICLE WOULD LOOSE POWER. SO FAR THE DEALER HAS REPLACED THE CRANK SENSOR DUE TO WEAR, FRONT CONTROL MODULE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172960November 8, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
SERVICE BRAKES, HYDRAULIC:ANTILOCK:ABS WARNING LIGHT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172120October 30, 2006
ENGINE AND ENGINE COOLING
DT*: THE CONTACT STATED WHILE DRIVING 45 MPH, THE VEHICLE HESITATED WITHOUT WARNING. IT WAS DRIVEN TO THE DEALER ON SEVERAL OCCASIONS, HOWEVER THE PROBLEM HAS NOT BEEN DETERMINED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171007October 16, 2006
VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM:WIRING
DT*: THE CONTACT STATED IN APRIL 2006, THE VEHICLE ACCELERATED ON ITS OWN NEARLY CAUSING AN ACCIDENT. THE SERVICE DEALER DETERMINED THE COMPUTER SYSTEM THAT RUNS THE TRANSMISSION WAS THE PROBLEM. THE COMPUTER ISSUE ALLOWED THE TRANSMISSION TO LEAK IMPROPERLY. ALSO, IN OCTOBER 2006 THE VEHICLE STALLED AT 30 MPH DUE TO ALL THE ELECTRIC IN THE VEHICLE FAILING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170247October 8, 2006
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DURING THE LAST TIME THAT I HAVE USED MY 2005 JEEP CHEROKEE, THE ACCELERATOR GOT STUCK, THE VEHICLE ACCELERATED FROM A SPEED OF ABOUT 55 TO 90 TO 100 BEFORE I COULD STOP THE VEHICLE THIS OCCURRED SEVERAL TIMES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169829October 3, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2005 JEEP GRAND CHEROKEE - ~21,000 MILES ON VEHICLE. THE INSTRUMENT CLUSTER/GAUGES WILL RANDOMLY ALL LIGHT UP AT ONCE, THEN GO OFF ONE AT A TIME AS I AM DRIVING ON THE ROAD. THE SPEEDOMETER, AT THE SAME TIME WILL GO TO 0 THEN WILL SEEM TO 'REBOOT' AND GO BACK TO THE CORRECT SPEED. AGAIN, ALL OF THIS WILL HAPPEN RANDOMLY AS I TRAVEL ON THE HIGHWAYS. I HAVE TAKEN THIS VEHICLE IN 3 TIMES TO THE WESTGATE CHRYSLER JEEP DEALERSHIP IN RALEIGH, NC, AND IT HAS STILL NOT BEEN CORRECTED!! ON THE FIRST TRIP, THEY JUST FLASHED THE COMPUTER AND SENT ME ON MY WAY. ON THE SECOND TRIP THERE, THE FLASHING HAPPENED TO THE TECHNICIAN SO THEY REPLACED THE JUNCTION BOX AND SAID THAT SHOULD DO IT...BUT THE PROBLEM STILL OCCURS. ON THE 3RD TRIP, THEY JUST HOOKED UP THE COMPUTER AND SAID EVERYTHING WAS FINE. THEY CALLED THE CHRYSLER TECHNICAL SERVICE AND THEY TOLD THEM TO JUST WAIT UNTIL IT HAPPENS AGAIN...THEN BRING IT IN?? IT HAPPENS AT RANDOM TIMES, SO IT'S DIFFICULT TO 'JUST BRING IT IN'. MY JEEP HAS BECOME UNSAFE TO DRIVE AT THIS POINT! WHEN THE INSTRUMENT CLUSTER GOES BLANK WHILE I'M DRIVING, IT BECOMES A HAZARD TO ME AND MY FAMILY. I HAVE CONTACTED CHRYSLER, BUT I HAVE ONLY RECEIVED AN AUTOMATED REPLY. THEY ARE NOT HELPING ME WITH THIS SERIOUS ISSUE. I'VE SEARCHED THE INTERNET WITH PEOPLE WHO HAVE HAD SIMILAR PROBLEMS, AND THE SOLUTIONS RANGE FROM BAD FUSES, TO CORROSION IN THE CONNECTORS, RELAYS, ETC. I DON'T WANT TO TAKE THIS IN TO WESTGATE AS THEY APPEAR USELESS AND DON'T WANT TO DO ANY DETECTIVE WORK. PLEASE HELP ME REMEDY THIS SERIOUS ELECTRICAL ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169762October 2, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SURGES AND DOES NOT WANT TO CHANGE GEARS WHILE ACCELERATING. DANGEROUS ON HIGHWAY... CANNOT PICK UP SPEED JEEP AUTHORIZED DEALER REPLACED TORQUE CONVERTER... PROBLEM STILL EXISTS. IN SHOP AGAIN TODAY FOR REPAIR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169775October 2, 2006
VISIBILITY:GLASS, SIDE/REAR, ELECTRICAL SYSTEM
DT*: THE CONTACT STATED WITHOUT INCIDENT, THE DRIVER AND PASSENGER SIDE WINDOWS CRACKED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR THE DRIVER SIDE WINDOW AND THE WINDOW WAS REPLACED. ALSO WHILE TRAVELING 55 MPH, THE ELECTRICAL SYSTEM SHUT DOWN. THE VEHICLE WAS PULLED OVER AND TURNED OFF. IT WAS RESTARTED AND WAS TAKEN TO THE DEALERSHIP, WHO WAS UNABLE TO DETERMINE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169644September 30, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE
I PURCHASED A 2005 JEEP GRAND CHEROKEE IN JANUARY 2005. ON AUGUST 25, 2006, I TOOK THE VEHICLE TO NORMANDIN CHRYSLER JEEP BECAUSE THE CHECK ENGINE LIGHT HAD COME ON AND THE CAR WAS LURCHING, MAKING NOISE AND KEPT SLIDING INTO THIRD GEAR. THE CAR WAS RETURNED TO ME AFTER THREE PLUS WEEKS AND THE FIRST TIME I DROVE IT, MY PASSENGER AND I WERE ALMOST INVOLVED IN AN ACCIDENT BECAUSE THE CAR DIED. THE CAR WAS IMMEDIATELY RETURNED TO THE DEALERSHIP WHERE IT HAS BEEN FOR OVER TWO WEEKS AWAITING A "NEW" TRANSMISSION. THE CAR HAS BEEN IN THE DEALERSHIP FOR A TOTAL OF 36 OF THE LAST 38 DAYS. THE CAR IS STILL AT THE DEALERSHIP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee