Jeep Grand Cherokee Complaints (2019)

370 consumer complaints on file.

#11635237January 10, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635152January 9, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
There is a recall on my 2019 Jeep Grand Cherokee it is a safety recall. Manufacturer Recall Number94B NHTSA Recall Number24V-838 Recall StatusRecall Incomplete, remedy not yet available Summary An HCU/ABS module that falsely reads pressure in the primary circuit may illuminate the brake lights (up to 4.5 mph), disable the ABS and Electronic Stability Control (ESC), and allow the vehicle to start and shift out of park without the brake pedal being depressed. Safety Risk A brake light that inadvertently illuminates may result in surrounding drivers not receiving accurate indication of slowing or stopping, which can cause a vehicle crash without prior warning. Disabled ABS and ESC, that are needed to help control the vehicle, can cause a vehicle crash without prior warning. A vehicle that is able to start and shift out of park without depressing the brake pedal can result in unintended vehicle movement which can cause a vehicle crash without prior warning and/or injury to others outside the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634277January 6, 2025
VEHICLE SPEED CONTROL, POWER TRAIN
Vehicle shut-off while in route, in traffic, check engine light then came on. The second time this occurred, check engine light came on and immediately vehicle proceeded decelerate from 55 mph to 25 mph while I was on a highway. The vehicle would not shift to a higher gear and remained in the lower gear at 30 mph on a 55 mph highway, causing me to move off to the side , turn off the vehicle and then restart the vehicle. Check engine light not shown, vehicle operated, except shifted hard. On several occasions I have shared with the dealer at service appointments that I experienced transmission sensor issues causing delayed shifting, not able to shift into reverse or drive from park, vehicles stalled, and rough gear changes, unusual noises coming from the transmission. The engine check light would come on, then disappear shortly after, but not always. Service appointments by a Jeep dealership resulted in them updating software, which I shared did nothing to resolve the problem, so I brought the vehicle back and asked they check the transmission fluid level and cleanliness of the fluid, and whatever else needed to be checked. I was told the transmission was completely sealed and it was fine by the dealership. It was not fine, and the vehicle stalled again, and again it while on the freeway, almost getting into and accident, the transmission locked up and would not move past 30 mph. A warning light did not appear. I brought it back to the Jeep dealership for repairs because it is not safe to drive. I am being told that the transmission is defective by the service department. I asked if they drove it and they said yes. This has been a problem I have been trying to get resolved for the last four months of 2024. I do have service records, in my glove box, and a video of the transmission flashing in reverse. Vehicle is at the dealership for assessment and repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633844January 3, 2025
SERVICE BRAKES
My truck slips out of gear because brake lights stay illuminated stays on can shift from any get without applying the brake pedal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632111December 23, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Brakes lights remain on when vehicle is in Park and in Drive without brake pedal activation. ABS is also engaged in Park and presents with hard pedal and no travel. I brought the vehicle to an authorized Jeep dealer in September 2014. Note- Recall Z48 software update was performed April 2023. Service notes state replaced ABS module, no change. Internal pressure sensor reporting 117PSI with no brake pedal input. Replaced HCU module. I paid $1529 for this repair. FCA refused to reimburse me on the original Z48 recall and now refuses reimbursement for the 94B/NHTSA 24V-838 recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630150December 11, 2024
UNKNOWN OR OTHER
The UConnect screen is delaminating. This is a known issue for this year/make/model. Jeep has a history of repairing this under warranty. Despite my vehicle falling within their guidelines for a no-cost repair, they have denied my request. This is a safety issue because as the screen delaminates, it (from what I understand from other Grand Cherokee owners) becomes non-functional. This means the backup camera and critical vehicle controls and settings can be come unusable while the vehicle is in use. I have requested that Jeep repair this under warranty as has been done for many other Grand Cherokee owners (based on my own research).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628453December 2, 2024
ENGINE, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
Cylinder head gasket(s) has a leak. It limited my ability to speed up and keep up with traffic in a timely manner, requiring me to put on hazards forcing others to navigate around me causing a backlog of traffic and other potential hazards. I have had inspected by two different auto repair shops and both came to the same conclusion, they have also told me that they have seen this issue on the same make and model of my car and other surrounding years of the same make and model quite a bit. check engine light came on, and there was a sensor warning on the dash the day of the problem cropping up. Per the repair shops either this issue has been silently present in my car for some time or the leak in it is very aggressive due to the remaining volume of oil in my engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627158November 25, 2024
POWER TRAIN
Check engine light illuminated, engine sputtered and slowed down at highway speeds causing risk of accident. Head gasket blown at only 67000 miles. This has been a chronic issue with the engine in this vehicle in previous models and was supposed to be resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626858November 22, 2024
SEAT BELTS
ALL 5 seatbelt retractors have gone out at the same time estimated $2000, the dealership put in a claim to Crysler Customer Care that stated they would cover 40% and I would have the remaining 60% since the vehicle has 53,000 miles and is out of warranty. Although, even IF it were still in warranty that part IS NOT covered. This is a safety issue and the manufacture should be responsible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623594November 5, 2024
ELECTRICAL SYSTEM
Screen is delaminating and sometimes it will randomly hut a button on the screen (seat warmer, radio change, etc). Sometimes this is sudden while on highway and distracts me to see what happened. Thus also makes it much harder to see when using backup cam sometimes to the point of it being useless.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622445October 29, 2024
UNKNOWN OR OTHER
uconnect display has air bubbles forming on top left and top right corners. Both bubbles run down the side of the display.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622450October 29, 2024
UNKNOWN OR OTHER
uconnect display has air bubbles forming on top left and top right corners. Both bubbles run down the side of the display. We own two of the same Grand Cherokees and both exhibit the same failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622627October 29, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
Vehcile affected: 2019 Jeep Grand Cherokee - Overland _ 2 wheel drive Vehicle Mfr Date - October 2018 The vehicle was in Park and engine was off. I got in the driver seat, mashed the brake, pressed the starter button, the starter responded so I immediately took my hand off the button. Even without my hand on the button the starter button would not disengage… it just repeatedly kept spinning and spinning and spinning. Kind of like it was hung or something. I had even tried pressing the start button again to make it stop but that didn’t work… (The button went in and came back out with no problem so the button itself was not stuck) The starter just wouldn’t disengage. I couldn’t figure out what to do. It did this for at least 30 to 45 seconds…. Like, My husband had time to get out of the backseat and WALK all the way around the front car to the driver’s door. Right before he got there I tapped the brake pedal with my foot and it FINALLY disengaged and stopped trying to start the engine. This problem Scared the beejeebies out of me!!! The engine never started up when the starter wouldn’t disengage. I had plenty of gas too - Just under a full tank of gas. Nothing coded. No problem indicator lights came on. Husband said it acted like either the bendix was stuck OR motor was spin over but would not successively crank up … it just kept spinning on its own I was not pressing the starter button anymore. This is the hardest thing to describe! All I know is… that was NOT normal!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622630October 29, 2024
UNKNOWN OR OTHER, SEATS
2019 Jeep Grand Cherokee; Manufacture Date October 2018 Vehicle engine off and vehicle in park in the driveway. Came out to the car to get something out of it and found that the passenger side active headrest safety feature had deployed. My car was not involved any type of collision - nothing has hit my car. It just popped out all on its own when no one was in the car and the vehicle wasn’t even turned on. I have seen SEVERAL reports on this problem, and Jeep agreed to extend the warranty on this problem indefinitely but only on year models up to 2018. My vehicle was manufactured in 2018 but the dealer says my vehicle VIN is not included for this warranty. That’s ridiculous! The same exact problem has occurred to my headrest that they cover for everyone else but not my vehicle. Same problem, made in the same year as the other vehicles were made but mine not covered because the vehicle is labeled as a 2019 design. Also, the faulty part is also made of plastic!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618010October 4, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
My jeep has a screen on the dashboard that controls the radio, navigation, and settings for the vehicle (i.e. the main "navigation screen"). All of the safety and advanced driver assistance systems are controlled through this screen and user interface. There is no other way to control/adjust these systems. There is a widespread issue with the late generation WK2 Jeep Grand Cherokees where the screen delaminates, rendering the entire screen and user interface non-functional. This results in a safety issue where multiple systems (including the ADAS) cannot be cannot be adjusted or used. I reached out to Jeep/Chrysler/Stellantis for assistance in repairing/replacing the screen. The denied a claim to repair or replace the screen. I do not feel safe operating a vehicle where I cannot control or adjust critical operations of the car. I believe this widespread issue of screen delamination should be considered for a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618135October 4, 2024
STEERING
While merging onto an interstate, the steering wheel became stuck in the R turn position. In order to return the wheel to the center position, driver had to pull steering wheel back to center. This issue only occurs when the car is going greater than 35 mph. Driver can let go of steering wheel and the steering wheel is stuck in the R turn position and car continues to turn right. It does not happen when turning left or merging left. It happens on a daily basis when merging onto interstate. This issue has increased to about 2-3 times daily for the past 2 weeks and increasing in occurrences. It has been reproduced by a mechanic. No warning lamps or messages appeared on dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616839September 27, 2024
POWER TRAIN
On three occasions over the last three years my vehicle has randomly lost power and I have had to pull over and turn the vehicle off, place in Park and restart the engine. The latest incident happened on I95 in heavy traffic, and I was lucky to no be involved in an accident. This time the engine did not restart immediately but only after a 15-minute wait. I received no check engine light and no computer indications of the failure. I know this is an issue with Jeep as my wife and sister have had the same issues in other jeep models. on all occasions the dealerships said they have no idea of what the issue could be and really offered no help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616545September 26, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST
I purchased a 2019 grand Cherokee and the radio started to delaminating. Called Jeep cares and they told me if I went and got a diagnostic saying that The screen was delaminating, and I got a diagnostic that said that they would put it in the system and it would be covered was ever said to me about a warranty because I’m over my warranty, but I have an extended warranty through Lafontaine. It’s called easy care and when they told me that I was excited because, I was gonna get my radio fixed because the radio is the main brains to the car controls the camera on the phone or settings. I’ll have to get diagnostic. I called to make sure that was in the system and the lady told me that they changed the policy and that they would not cover it. The company knows all those radios that they put in those cars are defective and they are replacing them, but they’re giving people a hard time that don’t have a warranty and the fact that I was told it would be taken care of they should be held accountable to their word it’s a contract, even if it was verbal. And spreading, and that means that that radio can take control of my car is a getting somebody hurt or myself. It is very distracting the screen where it’s peeling on the inside.. Lafontaine told me Carol warranty and insinuated it was going to be covered. That’s why I had to drive all the way up to Fenton to get the diagnostic done there and then once I did the diagnostic, they said there was no warranty and the dealership does not want to help me out of her hands Somebody has to be accountable for him. Jeep knows about the defective products and . Several people gone through the same thing. They would rather make people come to them and then try to collect all this money for their defective product. It was the beginning of September when I called and I talked to somebody from customer care a About the Jeep. I’m finally complaints with whoever I can until they fix my radio like they told me they were going to do
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615847September 22, 2024
LANE DEPARTURE: BLIND SPOT DETECTION, UNKNOWN OR OTHER, POWER TRAIN
JEEP grand Cherokee’s are know for their faulty transmissions, I just bought a 2019 jeep grand Cherokee from the dealer and it has a faulty transmission. I’ve research and found out that other owners have same issues. This issues cause the car to jerk forward going from 2nd to 1st gear. This can be an issue because the jerk is strong and can cause an accident when stopping. Please help us out with this issue as it is a safety concern. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615044September 17, 2024
ELECTRICAL SYSTEM, VISIBILITY/WIPER, LANE DEPARTURE: BLIND SPOT DETECTION
Well maintained and properly serviced car. Never had any issues. While driving out of town, 4hrs into the drive the electrical system went haywire. Error messages began cycling through on the driver panel - stability control lights, service air bag system, engine light comes up, and service bag system, after which the car loses total power. After pulling onto the side of the road, I placed car in park, and attempted to restart and it would not power on. All lights are working but the vehicle will not start - it makes starting sound but won’t power on. After trying for about 30 minutes, the ac blower pop on, which was strange b/c the car was powered off. The car starts and is driven about a mile and the same thing happens all over. After trying another hour it starts again and drives another 2 hrs to my destination (at this time the radio and ac was powered off.) I chose to leave it off as I didn’t want anything to stop vehicle since it was running. Upon arriving to my destination a mechanic looked at it and said the electric systems stopped communicating and he reset it. The vehicle drove around town, a fee miles here and there, seemingly fine. When I put it back on the highway to return home the next day, the problem started all over again. We ended up stranded on the side of the highway yet again and after about 20 minutes, the car started up. We were able to drive to the nearest gas station at which time I attempted to turn the car off, thinking that maybe that would help to reset it. At this time the vehicle would not turn off. The front windows were not operating. The windshield wipers would not come on. It just so happened to be raining heavily, and I had to drive in the rain with no windshield wipers. Next, all the instruments went down. Gas hand went to E, even though there was over 200 miles of gas. The blind spots warning lights lit up and remained lit, the car appeared to want to lose power, would putter but remained on. Made it home and car powered off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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