Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#11426919July 29, 2021
AIR BAGS
The activated headrest on the passenger side deployed while driving. No accident occurred and this problem appears to be an issue on similar vehicles. There was also a class action lawsuit about this so there should be a recall issued due to the plastic piece inside wearing down. This could easily cause a wreck or kill somebody!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426986July 29, 2021
ELECTRICAL SYSTEM
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notification for NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425712July 20, 2021
UNKNOWN OR OTHER
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that after the vehicle was repaired under NHTSA Campaign Number: 19V813000 (Electrical System) the vehicle stalled intermittently. The contact stated that while driving at various speeds, the vehicle stalled intermittently while decelerating. The vehicle was taken to the dealer on four separate occasions and the fuel pump relay was replaced twice however, the failure recurred. The dealer was unable to duplicate the failure. There was no fault code detected. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and several cases were opened. The contact was informed that since the dealer was not able to plicate the failure, no assistance would be provided. The approximate failure mileage was 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425239July 17, 2021
FUEL/PROPULSION SYSTEM
My vehicle will not start from time to time. At times, when it starts, it quickly shuts off and does not run. I am nervous that my vehicle could crash or be harmful to my family or others. My vehicle is currently unreliable at this time as I am unable to get the recall fuel pump relay part at any nearby dealership as there is a waiting list and they can only order one part every 7-10 days. These series of events have been happening for the past 6 months. Our records indicate that your vehicle [1] was included in previous Safety Recall P54 (NHTSA 14V-530) or Safety Recall R09 (NHTSA 15V-115). The remedy for the previous recalls was to replace the fuel pump relay. If you had either of these recalls completed, the installed remedy relay is susceptible to silicon contamination on the relay contacts, which can cause the relay to fail. A fuel pump relay failure can result in a no-start condition or an engine stall condition if the vehicle is running. A vehicle engine stall while driving can cause a vehicle crash without prior warning. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425152July 16, 2021
ELECTRICAL SYSTEM
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed that the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed however, the vehicle failed to respond. The vehicle was jump-started. The dealer was contacted and informed the contact that the part was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,691. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425154July 16, 2021
ELECTRICAL SYSTEM
The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving at various speeds, the vehicle stalled and shut-off without warning. On several occasions, the vehicle nearly crashed due to the sudden failure. The vehicle was taken to the local dealer who diagnosed that the failure was related to the NHTSA recall campaign number 19V813000 (Electrical System) however, the part was not yet available. The contact indicated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet notified of the failure. Parts distribution disconnect. The failure mileage was 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425155July 16, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Engine stalls without warning causing full loss of power, including power steering and ability to brake properly... ends in engine failure as well. This has resulted in MULTIPLE CLOSE ENCOUNTERS AND LATELY IT CAUSED ME TO HIT THE CURB AND DAMAGED FRONT RIGHT WHEEL.. WILL IT BE ANOTHER CAR AND A CRASH NEXT TIME!???
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11424076July 9, 2021
ELECTRICAL SYSTEM
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at an undisclosed speed, the vehicle loss motive power and stalled. The failure mileage was 110,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422721June 29, 2021
FUEL/PROPULSION SYSTEM
Took my car into dealership for recall (fuel relay) repair on June 7, 2021. They said they could not get the part until July. Car stalled in middle of driving and had it towed to dealership on June 28, 2021. The still could not get the part and gave me no ETA. No idea where to escalate this further but wanted to start here, nothing on the Jeep website to file a complaint. Is there any guidance you can provide to get any attention in the matter? Dealership: Somerset Jeep and Chrysler, Somerset Massachusetts Thank you, Kathleen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422611June 28, 2021
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I have repeatedly tried to get the recalls fixed for my 2012 Jeep Grand Cherokee, but all of the local dealers tell me Chrysler is only releasing one part per month per dealership and to just "wait!" I do not feel safe driving my vehicle. My vehicle is getting older, and other things keep needing to be repaired on the vehicle. It is just a matter of time before something bad happens to me. If they know there is a problem, how are they getting away with only releasing "one part per week" to each dealership across the country? This is gross negligence on Chrysler's part and a waiting game for something catastrophic to happen to people like me. Can you please offer a solution? I'm not as concerned about the visor. Should I be concerned about about the other recall besides the fuel pump? When I call the dealer, they say when the V62 part "for me" comes in, they will do all the recalls together, but I'm on a list "with a 100 people before me!" That is so unsettling...it could be more than a year!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422004June 23, 2021
ELECTRICAL SYSTEM
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421327June 17, 2021
ELECTRICAL SYSTEM
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The contact called the dealer and was informed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and contacted the dealer but could not get in touch with anyone. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420848June 14, 2021
ELECTRICAL SYSTEM
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notification for NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420449June 10, 2021
ELECTRICAL SYSTEM
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not available. The contact called Bergeron Auto - Chrysler Dodge Jeep Ram (3525 Veterans Memorial Blvd, Metairie, LA 70002, (504) 888-2131), Ray Brandt Chrysler Dodge Jeep Ram (1660 Westbank Expy, Harvey, LA 70058, (504) 356-7062), Premier Chrysler Jeep Dodge Ram Fiat (13000 I-10 Service Rd, New Orleans, LA 70128, (504) 273-6155) and Lakeshore Chrysler Dodge Jeep RAM FIAT (330 E. Howze Beach Rd, Slidell, LA 70461, (985) 641-9595) and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419979June 7, 2021
ELECTRICAL SYSTEM
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to the recall repair was not yet available. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The consumer received information from Fiat Chrysler Automobiles (FCA) on June 2021 regarding the replacement part being available, but no call from the dealer to schedule the appointment to replace the part. Consumer stated issue has been resolved.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419549June 3, 2021
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE
UNKNOWN: Fact: My 2012 Jeep Grand Cherokee Overland fuel pump relay can fail while driving and cause a vehicle crash without warning. This information was provided in December, 2019, in a letter/notice from FCA. The recall number is V62/NHTSA 19V-813. Replacements for this Fuel Pump Relay are being supplied to Dealerships at the rate of 1 per week. This is unnacceptable and is forcing owners of these vehicles to put their families at risk. I cancelled my, and my family's vacation because my dealership is unable to provide a fix for this fuel pump relay, actually the SECOND fix. The first was R09/NHTSA 14V- 115.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419579June 3, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
My Jeep has shut off / stalled on me twice now since I have purchased it last month. This is an absolute random issue, and happens while driving. The engine will shut off with no warning, and you loose power steering and power brakes. Very scary, and a very serious and deadly condition. Jeep and Chrysler are no help. Was at the dealership for three days, and they said they can’t find the issue, and gave it back to me. Pathetic!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417584May 18, 2021
ELECTRICAL SYSTEM
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417465May 17, 2021
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
2012 Jeep Grand Cherokee. Consumer writes in regards to fuel pump relay failure. THE CONSUMER STATED THE PARTS NECESSARY TO COMPLETE THE RECALL HAD NOT YET BECOME AVAILABLE. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF COMPLETING THE RECALL REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416161May 11, 2021
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THERE WERE TWO RECALL IN LATE 2019 FROM FCA FOR MY JEEP. ONE HAS BEEN FOR THE FUEL PUMP RELAY WHICH JEEP HAS THE PART BUT I'VE BEEN UNABLE TO SCHEDULE FOR REPAIR BECAUSE THE JEEP DEALERSHIP SAID THEY CANNOT GET THE PART AND BLAMES JEEP (FCA). FCA BLAMES THE DEALERSHIP. THE SECOND RECALL WAS FOR THE DASH PAD PEELING UP, WHICH REQUIRES A NEW DASH PAD. AGAIN I'VE BEEN TRYING TO SCHEDULE THIS FOR 1 1/2 YEARS AND AGAIN THE DEALERSHIP BLAMES FCA AND FCA SAYS THE DEALERSHIP ISN'T ORDERING CORRECTLY AND FCA HAS RECENTLY TOLD ME THAT "SOMEONE" AT JEEP HAS BEEN CANCELLING THE ORDERS SUBMITTED WITHOUT EXPLANATION. THE FUEL PUMP RELAY IS A SAFETY RECALL GOING ON FOR THE PAST 1+ YEARS. THE REPLACEMENT DASH PAD HAS PREVENTED ME FROM TRADING IN OR SELLING MY VEHICLE BECAUSE THE PROBLEM HAS NEGATIVELY IMPACTED THE VALUE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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