Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10467763July 26, 2012
VISIBILITY/WIPER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
JEEP'S CLIMATE CONTROL IS NOT ALLOWING PERMANENT ENGAGEMENT OF RECIRCULATION OPTION WHICH LEADS TO ALLERGENS AND POLLUTIONS FROM OUTSIDE GET INSIDE OF THE VEHICLE WITHOUT DRIVER REALIZING IT. FEW TIMES I WAS, LITERALLY, INCHES AWAY FROM REAR ENDING VEHICLES IN FRONT OF ME. WHEN I'M GOING 60-65 MPH ON A HIGHWAY AND CLIMATE CONTROL OPENS INTAKE FOR OUTSIDE AIR, WITH MY EYES BECOMING WATERY FROM ALLERGY, I HAD TO FIND THAT RECIRCULATION BUTTON TO REENGAGE IT. IT HAPPENS EXACTLY EVERY 5 MINUTES. WHEN I BROUGHT VEHICLE TO JEEP'S DEALER THEY TOLD ME THAT IT'S THE WAY SYSTEM BUILT AND THERE CAN BE TWO WAYS TO ELIMINATED THE HAZARD: COMPLETE SHUT DOWN OF INTAKE OR CLIMATE CONTROL PROGRAM UPDATE. I CALLED JEEP'S HELP LINE AND EXPLAINED THE PROBLEM TO THEIR REPRESENTATIVE PROVIDING SUGGESTIONS STATED ABOVE. AFTER THAT I WAS GIVEN 'GREAT' EXPLANATION: CLIMATE CONTROL ACTS THIS WAY BECAUSE IT WAS DONE BY DESIGN !? BASED ON THAT THEY REFUSED TO DO ANYTHING TO FIX IT. I HAVE TWO OTHER VEHICLES (HONDA AND SUZUKI) AND THOSE CARS DON'T HAVE PROBLEM LIKE JEEP HAS. THIS SHOWS THAT ALL JEEP NEEDS TO DO IS ISSUE SOFTWARE PATCH FOR THEIR CLIMATE CONTROL PROGRAM TO TAKE CARE OF THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464277July 5, 2012
POWER TRAIN, ENGINE
OUR 2011 JEEP GRAND CHEROKEE HAS EXHIBITED MULTIPLE INSTANCES OF SUDDEN UNINTENDED ACCELERATION (SUA). IT HAS OCCURRED TO MY WIFE, ONE OF OUR SONS WHO IS AND AEROSPACE ENGINEER AND MYSELF ON DIFFERENT DAYS AT DIFFERENT SPEEDS AND LOCATIONS. I PERSONALLY HAVE EXPERIENCED IT ON TWO OCCASIONS, ONE OF WHICH CAUSED A MINOR ACCIDENT AS I WAS BACKING OUT OF A PARKING SPACE, WITH MY FOOT ON THE BRAKE PUT THE CAR IN DRIVE AND IT LUNGED FORWARD OF ITS OWN ACCORD, THERE WERE TWO OTHER PEOPLE IN THE CAR AND A WITNESS OUTSIDE THE CAR WHO REPORTED IT JUST LUNGED AND THE BRAKE LIGHTS WERE STILL ON. CHRYSLER INSPECTED THE CAR, FOUND NOTHING AND HAS CLOSED THE CASE. I CALLED CHRYSLER AND ASKED THAT WE DISCUSS THE ISSUE THEY SAID THEY FOUND NOTING, FIXED NOTING AND THUS THE CASE IS CLOSED. SO THEY ARE CALLING THREE PEOPLE BOLD FACE LIARS AND MY CONCERN IS THEY DID NOT FIND ANYTHING SO THE CAUSE OF THE PROBLEM STILL EXISTS AND CAN HAPPEN AGAIN AND MY WIFE IS AT RISK EVERY TIME SHE GETS IN THE CAR. THERE ARE OVER 1,000 COMPLAINTS ON VARIOUS FORUMS ABOUT SUA INSTANCES ON JEEP CHEROKEES, CHANNEL 7 NEWS EVEN DID A SEGMENT ON IT A FEW YEARS BACK. CAN YOU PLEASE HELP AT ALL ON THIS ISSUE? THANK YOU. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10463107June 26, 2012
AIR BAGS
TL* THE CONTACT OWNS 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT STATED THAT WHILE TURNING LEFT, HE WAS CRASHED INTO BY ANOTHER VEHICLE ON THE FRONT DRIVER'S SIDE. NON OF THE AIR BAGS DEPLOYED AT THE TIME OF THE CRASH. THERE WERE NO WARNING LIGHTS IN REGARDS TO THE AIR BAGS PRIOR TO THE CRASH. THE POLICE DEPARTMENT WAS PRESENT AND A REPORT WAS AVAILABLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIR SHOP FOR INSPECTION OR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE AIRBAG FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 24,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10462505June 21, 2012
ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER
MY ISSUE IS WITH THE A/C EVAPORATOR IN MY 2011 JEEP GRAND CHEROKEE. AFTER DRIVING FOR ABOUT 3 HOURS ON THE ROAD WITH THE A/C IN USE THE EVAPORATOR FREEZES UP AND AIR STOPS BLOWING OUT OF THE VENTS. I CAN STILL HEAR THE A/C WORKING BUT NOTHING BLOWS OUT. I TOOK MY CAR TO THE DEALERSHIP AND THEY TOLD ME CHRYSLER IS AWARE OF THE ONGOING AND REOCCURRING PROBLEM BUT HAS DETERMINED THAT THEY ARE NOT GOING TO FIX IT. THEY RECOMMENDED THAT I JUST USE THE A/C ON A WARMER SETTING OR TURN IT OFF AFTER IT FREEZES UP AND WAIT A WHILE FOR IT TO THAW OUT. I BELIEVE THIS IS AN UNACCEPTABLE FIX FOR A PROBLEM THAT I HAVE AND THAT SHOULD BE COVERED UNDER MY WARRANTY. I KNOW OTHER PEOPLE WITH CHRYSLER VEHICLES THAT HAVE THE SAME EXACT ISSUE. THIS CAN BE VERY DANGEROUS WHEN YOU ARE ON A ROAD TRIP IN THE SOUTH IN HEATS OF 100+ DEGREES ESPECIALLY WHEN YOU PLAN TO RIDE IN A CAR WITH FUNCTIONAL A/C. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461449June 13, 2012
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING, HE WAS UNABLE TO READ THE SPEEDOMETER DUE TO A GLARE FROM THE SUN. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND THE CONTACT WAS ADVISED THAT THE VEHICLE WAS MANUFACTURED WITH THE GLASS ON THE SPEEDOMETER SET AT THE WRONG ANGLE. THE DEALER WAS UNABLE TO RECTIFY THE PROBLEM STATING IT WAS A DESIGN FLAW. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. UPDATED 07/10/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457148May 2, 2012
VEHICLE SPEED CONTROL
WHILE BACKING UP A MODERATELY STEEP GRAVEL DRIVEWAY IN 4 LOW RANGE I APPLIED THE BRAKE AND SHIFTED THE VEHICLE FROM REVERSE (R) TO DRIVE (D) AND THE ENGINE IMMEDIATELY WENT TO ALMOST FULL THROTTLE FOR 2-3 SECONDS AND EVEN THOUGH I WAS PRESSING ON THE BRAKE AS HARD AS POSSIBLE THE CAR LURCHED FORWARD AND HIT A BANK OF SNOW. THIS IS THE ONLY TIME THIS HAS HAPPENED SO FAR BUT I'M VERY AWARE NOW EVERY TIME I SHIFT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456578April 26, 2012
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER SECURED A CHILD IN THE REAR SEATING AND SHUT THE DOORS. THE DRIVER THEN REALIZED THAT SHE LEFT THE KEY FOB INSIDE OF THE VEHICLE AND THE DOORS WERE LOCKED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS DESIGNED IN A MANNER IN WHICH THE DOORS WERE NOT SUPPOSED TO LOCK UNLESS SOMEONE WAS SEATED IN THE DRIVER'S SEAT. THE DRIVER HAD TO BREAK THE DRIVER'S WINDOW TO ENTER THE VEHICLE AND UNLOCK THE DOORS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, BUT THEY COULD NOT DUPLICATE OR DIAGNOSE THE FAILURE. THE BROKEN WINDOW WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 6,000. UPDATED 05/15/12 * BF UPDATED 05/25/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453512March 29, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN, UNKNOWN OR OTHER
2011, 2012 CHRYSLER VEHICLES WITH THE PENTASTAR V6 3.6 LITER ENGINE ARE RATED TO TOW 5000 LBS UNRESTRICTED WITH THE TOW PACKAGE INSTALLED. THERE IS A DESIGN DEFECT IN THE COOLING SYSTEM IN THAT IT CANNOT COOL THE ENGINE WHEN TOWING ABOUT 3500 LBS UPHILL. THE TOW VEHICLE STARTS UPHILL AT THE HIGHWAY SPEEDS OF 65MPH IN THE PASSING LANES WITH ENOUGH POWER TO CONTINUE AND SUDDENLY WITHOUT ANY WARNING, LIGHTS, ETC., THE TOW VEHICLE LOOSES POWER AND ABRUPTLY SLOWS TO A MAXIMUM SPEED OF ABOUT 27MPH. WITH ALL OTHER VEHICLES ON THE ROAD TRYING TO GET BY AND NOT SLOW DOWN, THIS CREATES AN EXTREMELY DANGEROUS SITUATION OF ATTEMPTING TO CROSS 3 LANES OR MORE TO GET OFF THE ROAD WHILE TRACTOR TRAILERS HAVE TO SLAM ON THE BRAKES AND HOPEFULLY SCREECH TO AN ALMOST STOPPED POSITION TO AVOID KILLING THE FAMILIES IN THE TOW VEHICLES. CHRYSLER HAS CONFIRMED THE PROBLEM BUT HAS REFUSED TO DO ANYTHING ABOUT IT AND HAS INSISTED THAT THE VEHICLES ARE WORKING THE WAY THEY WERE DESIGNED BUT ARE OBVIOUSLY NOT WORKING WITHIN THE ADVERTISED SPECIFICATIONS. CHRYSLER DOES NOT WANT TO CHANGE THE ADVERTISED SPECS DUE TO THE FACT THAT IT MIGHT COST THEM MONEY, EVEN THOUGH MANY PEOPLES LIVES ARE AT RISK. CHRYSLER COULD EASILY PERFORM A RECALL AND FIX THE PROBLEM, SAVING LIVES, BUT THERE WOULD BE A SMALL MONETARY COST TO CHRYSLER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453073March 22, 2012
STEERING
I WAS ENTERING A PARKING GARAGE IN NYC. I WAS DRIVING AT A LOW SPEED TO BE MINDFUL OF OTHER PEDESTRIANS/VEHICLES IN GARAGE. MY CAR MADE A SUDDEN LOUD POPPING SOUND. I FELT THE CAR JOLT TO THE RIGHT AND HIT THE WALL TO THE RIGHT OF ME. ALL OF THE SUDDEN I HAD NO CONTROL OF THE VEHICLE. PARKING ATTENDANTS AND OTHER PEOPLE IN THE GARAGE COULD NOT BELIEVE WHAT HAD JUST HAPPENED AND I COULDN'T EITHER. HAD VEHICLE TOWED TO MANHATTAN JEEP WHERE SERVICE REP SCOTT CARUSO IMMEDIATELY IDENTIFIED THAT THE CONTROL ARM SNAPPED OFF THE RIGHT FRONT PASSENGER WHEEL CAUSING THE WHEEL TO TURN COMPLETELY RIGHT. HE ENTERED THE ISSUE AS A WARRANTY CLAIM. MY OWN RESEARCH HAS TURNED UP OTHER STEERING ISSUES WITH THE JEEP WRANGLER THAT SOUND SIMILAR. I WAS FORTUNATE THAT THIS HAPPENED TO MY VEHICLE AT SUCH A LOW SPEED AND IN A PARKING GARAGE. I AM SURE IF IT HAPPENED ON THE HIGHWAY AT HIGHWAY SPEEDS THERE WOULD BE MULTIPLE FATALITIES. TO THIS DAY CHRYSLER HAS NOT DONE ANYTHING TO HONOR THE WARRANTY CLAIM AND MY CAR IS SITTING IN MANHATTAN JEEP UNTIL FURTHER NOTICE. D'AMBROSIO DODGE CHRYSLER JEEP IN DOWNINGTOWN, PA (WHERE I BOUGHT THE VEHICLE) HAS ALSO IDENTIFIED THE ISSUE AS A MECHANICAL WARRANTY ISSUE THAT SHOULD BE COVERED UNDER THE WARRANTY. CHRYSLER HAS NOT HONORED THE WARRANTY AND THE ISSUE REMAINS UNRESOLVED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10450512March 6, 2012
POWER TRAIN
CHECK ENGINE LIGHT COMES ON, OCCASIONALLY BEGINS TO BLINK AND CAR IDLES ROUGH, SOUNDING AS IF ITS GOING TO STALL. CAR HAS BEEN RETURNED TO DEALERSHIP, PENDING REPAIR (3RD TIME IN PAST 10 DAYS). DEALERSHIP INITIALLY CLAIMED THE COMPUTER HAD TO BE REPROGRAMMED DUE TO AN O2 SENSOR, THEN ON RETURN TO THE DEALERSHIP INDICATED THAT THE O2 SENSOR NEEDED TO BE REPLACED. AS OF THIS AFTERNOON, THE DEALERSHIP STATED THAT THEY ARE LOOKING INSIDE THE CYLINDER HEAD TO SEE IF THEY CAN DETERMINE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450069March 2, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE TRAVELING 30 MPH THE CONTACT ATTEMPTED TO ACCELERATE BUT THE VEHICLE DID NOT RESPOND. SECONDS LATER, THE VEHICLE SUDDENLY SURGED FORWARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE COMPUTER WAS ADJUSTED. THE VEHICLE RECURRED TWO WEEKS LATER. THE CURRENT MILEAGE WAS 26,536 AND THE FAILURE MILEAGE WAS 1000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447741February 13, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT WAS UNABLE TO OPEN THE DOORS WHEN ACTIVATING THE KEY FOB. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THE KEY FOB WAS REPLACED WITH A NEW KEY FOB. FIVE MONTHS LATER, THE IDENTICAL FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE KEY FOB WAS REPLACED FOR THE SECOND TIME. THE CONTACT PLANNED TO NOTIFY THE MANUFACTURER OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446225February 2, 2012
ELECTRICAL SYSTEM
DECEMBER 5, 2011 VEHICLE REMOTE STARTED, SHUT OFF AND FAILED TO RESTART. TAKEN TO DEALERSHIP, RELATED THAT IT WAS A KEY PROGRAMMING ISSUE. DECEMBER 9, 2011 VEHICLE WOULD NOT START, TOWED TO DEALERSHIP, RELATED THAT IT WAS A CLIMATE CONTROL MODULE. DECEMBER 12, 2011 VEHICLE WOULD NOT START, TAKEN TO DEALERSHIP, RELATED IT WAS A "TOTALLY INTEGRATED POWER MODULE" AND A BLOCK FUSE. VEHICLE REMAINED OUT OF SERVICE UNTIL JANUARY 11, 2012. JANUARY 11, 2012 VEHICLE PICKED UP DRIVEN 170 MILES, TURNED OFF WOULD NOT START, TOWED TO DEALERSHIP. JANUARY 17, 2012 DEALERSHIP RELATED THAT THE VEHICLE HAD A UNDETERMINED ELECTRICAL ISSUE AND THE PROBLEM WAS NOT RESOLVED, CHRYSLER HAD OPEN A "CHRYSLER STAR CASE" ON THE VEHICLE. JANUARY 18, 2012 CONTACTED BY DEALERSHIP RELATING THAT THE VEHICLE WAS FIXED, REPLACED BATTERY AND THAT RESOLVED ALL PROBLEMS. VEHICLE HAS HAD FOUR SEPARATE ELECTRONIC COMPONENT FAILURES AND HAS NOT BEEN PICKED UP SINCE RELEASE DATE JANUARY 18, 2012. IT IS MY BELIEF THAT THE VEHICLE STILL HAS AN ELECTRONIC ANOMALIES THAT RENDER THE VEHICLE UNRELIABLE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446008January 31, 2012
STRUCTURE:BODY
I ATTEMPTED TO OPEN THE REAR CARGO DOOR USING AUTOMATIC MOTORIZED OPENING SYSTEM. THE DOOR BEGAN TO OPEN AND THEN STARTED TO GENERATE SOME LOUD, UNUSUAL SOUNDS; AS IF THE DOOR WAS UNDER SOME TYPE OF STRESS. BEFORE I WAS ABLE TO MOVE AWAY FROM THE DOOR THE ENTIRE REAR WINDOW GLASS EXPLODED OUTWARD TOWARD ME. THE GLASS SHOT OUT ABOUT 6 FEET FROM THE VEHICLE. I RECEIVED GLASS CUTS ON MY FACE AND ARMS ALTHOUGH IT COULD HAVE BEEN MUCH WORSE. I HAD THE CAR LOOKED AT BY THE DEALER. THEY BELIEVE THAT SOME FOREIGN OBJECT LODGED UNDER THE ROOF TOP REAR SPOILER. THE SPOILER IS ATTACHED TO THE WINDOW GLASS AND MOVES BACK WHEN THE DOOR OPENS. SINCE IT WAS 9 DEGREES AT THE TIME OF THE INCIDENT, I BELIEVE THAT ICE HAD FORMED UNDER THE SPOILER. I BELIEVE THAT THE DESIGN OF THE REAR OPENING MECHANISM IS FLAWED. THE MOTOR SHOULD HAVE SENSED THAT IT WAS EXERTING AN UNDO AMOUNT OF FORCE IN ORDER TO OPEN THE DORR AND SHOULD HAVE AUTOMATICALLY TURNED OFF OR DISABLED ITSELF, SIMILAR TO HOW GARAGE DOORS OPERATE WHEN THERE IS A RESTRICTION SENSED. CHRYSLER/JEEP WAS NOTIFIED ABOUT THE INCIDENT BUT REFUSED TO TAKE ANY RESPONSIBILITY FOR THE INCIDENT AND THE FAULTY DESIGN. *TT
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10445572January 27, 2012
AIR BAGS
THE AIR BAG LIGHT GOES ON SPORADICALLY/RANDOMLY FOR DIFFERENT AMOUNTS OF TIME AND THEN SHUTS OFF. WHEN TAKEN TO JEEP THEY FOUND THE ERROR CODE FOR THE AIR BAG LIGHT TURNING ON HOWEVER DIDN'T FIND ANY DEFECTS. SO THEY RESET THE COMPUTER TO CLEAR THE NOTE THAT THE AIR BAG LIGHT HAD TURNED ON. THAT LASTED ABOUT 3 DAYS AND THE AIR BAG LIGHT CAME BACK ON AT A RANDOM TIME WHILE DRIVING. I WILL BE RETURNING BACK TO JEEP NEXT WEEK TO SEE IF THEY CAN FIND THE SOURCE OF THE PROBLEM. CONCERN IS WHETHER OR NOT THE AIR BAG WOULD DEPLOY PROPERLY IF IN AN ACCIDENT OR WHETHER IT WOULD DEPLOY WHEN IT SHOULDN'T WHILE DRIVING. JEEP SAID THEY CHECKED FOR A BLOWN FUSE AND FOUND NONE. NOT SURE WHAT ELSE THEY CHECKED BUT MAYBE THERE'S A LOOSE ELECTRICAL CONNECTION SOMEWHERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438747December 6, 2011
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WE PURCHASED A NEW 2011 JEEP GRAND CHEROKEE 11/23/2011. THE CAR HAD 308 MILES ON ODOMETER. ON 11/25/2011 AS WE WERE GOING OUT OF TOWN THE VEHICLE'S DIAGNOSTIC (OBD II) SYSTEM WARNING APPEARED, WITH A SYMBOL "MIL" INDICATING A MALFUNCTION INDICATOR LIGHT. I CHECKED THE FUEL TANK CAP AND IT WAS TIGHT, I DROVE THE VEHICLE TO THE NEAREST CHRYSLER/JEEP DEALERSHIP IN HAMPTONROADS, VA. THE SERVICE DEPARTMENT CHECKED OUT THE PROBLEM AND DETERMINED IT TO BE A # 6 CYLINDER, MISFIRE-COIL FAILURE. NONE WERE AVAILABLE FOR REPLACEMENT. THE SERVICE DEPARTMENT PERSON STATED THAT IT WAS OK TO DRIVE THE VEHICLE LOCALLY BUT SUGGESTED IT WOULD NOT BE A GOOD IDEA TO DRIVE IT OUT OF TOWN, AS IT WOULD NOT GET VERY GOOD GAS MILEAGE! WE STARTED TO DRIVE THE VEHICLE HOME, HOWEVER; APPROXIMATELY 2 MILES AFTER WE DEPARTED THE JEEP DEALERSHIP THE VEHICLE CAUGHT A FIRE AND BURNED THE ENTIRE ENGINE COMPARTMENT/FRONT OF VEHICLE. WE, MY WIFE AND I ESCAPED WITHOUT PHYSICAL HARM, BUT HAD TO STAND BY AND WATCH IT BURN UNTIL THE FIREDEPARTMENT ARRIVED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10436186November 17, 2011
POWER TRAIN, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT WHEN TRYING TO ACCELERATE AND MERGING ONTO THE FREEWAY, THE VEHICLE WOULD HESITATE AND THE ENGINE RPMS WOULD INCREASE DRASTICALLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY ADVISED HER THAT THE FAILURE WAS CAUSED BY A COMPUTER MALFUNCTION, AMONG OTHER THINGS. THE VEHICLE WAS REPROGRAMMED BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY ADVISED THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. UPDATED 12/28/11*LJ THE CONSUMER NO LONGER OWNS THE VEHICLE. UPDATED 05/02/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434259November 4, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FORWARD COLLISION SYSTEM WAS DEFECTIVE AND IF A VEHICLE WAS IN FRONT OF THE CONTACT AND HE APPROACHED THE VEHICLE AT RAPID SPEEDS, THE ALARM WOULD NOT SOUND IN TIME ENOUGH TO AVOID A CRASH. THE FAILURE WOULD ALSO OCCUR WHEN ATTEMPTING TO PARK THE VEHICLE AND WOULD NOT ALERT HIM WHEN THE VEHICLE WAS TOO CLOSE TO ANOTHER. THE VEHICLE WAS TAKEN TO THE DEALER BUT THEY WERE UNABLE TO DETERMINE THE FAILURE. THE FAILURE MILEAGE WAS 6,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432186October 20, 2011
ENGINE AND ENGINE COOLING
2011 JEEP GRAND CHEROKEE FIRE. TOTAL LOSS OCTOBER 16, 2011 FLAMES STARTED UNDER DRIVERS SIDE FRONT AFTER ALL VEHICLE LIGHTS CAME ON STARTING WITH DRIVERS SIDE BLINKER INDICATOR. APPROX 43,000 MILES ON VEHICLE. MANY SERVICE ISSUES SINCE PURCHASE INCLUDING REPLACED PISTON. SAID THEY COULD HAVE REPLACED THE WHOLE ENGINE BUT INSTEAD JUST REPLACED PISTON. POLICE AND FIRE CAME TO MILE MARKER 82 ON I-94 SOUTH IN WI. WI STATE PATROL TOMAH CRASH FORM DOT DOCUMENT # [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10430739October 18, 2011
POWER TRAIN, ENGINE AND ENGINE COOLING
TRIED TO PASS ANOTHER VEHICLE ON THE HIGHWAY BY PRESSING DOWN ON ACCELERATOR EXPECTING TO HAVE MORE POWER TO COME ON AS VEHICLE GOES INTO LOWER KICK-DOWN GEAR AND MY VEHICLE STARTED TO SHAKE "VIOLENTLY" WITH NO INCREASE IN POWER COMING ON. THIS LOSS OF POWER/VIOLENT SHAKING ALMOST CAUSED AND ACCIDENT FROM THE VEHICLE BEHIND ME AS I LOST POWER WITH NO WARNING TO CAR BEHIND ME AS BREAK LIGHTS WOULD NOT BE APPLIED BY ME AS I WAS TRYING TO SPEED UP. I ENCOUNTERED THE "VIOLENT SHAKING" SITUATION 4 TIMES IN TOTAL. I WOULD COMPARE THE FEELING TO DRIVING A MANUAL STICK SHIFT AND NOT GIVING IT ENOUGH GAS AND AS A RESULT THE CAR STARTS SHAKING UNCONTROLLABLY. I AM CONCERNED THE OUTCOME IN THE FUTURE MAY NOT BE AS FAVORABLE FOR ME OR OTHERS IF THEY EXPERIENCE THIS SITUATION.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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