Jeep Grand Cherokee Complaints (2017)

364 consumer complaints on file.

#11495292November 29, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2017 Jeep Grand Cherokee. The contact stated while attempting to start the vehicle, the engine would not turn over. The contact stated that numerous attempts were made before the vehicle started. The contact stated that the check engine and Stop/Start lights were illuminated. The contact had driven the vehicle to an Auto Parts store where it was diagnosed and determined that the Exhaust Gas Recirculation (EGR) cooler needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling). The failure mileage was approximately 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494576November 22, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The UConnect touch screen in my vehicle is “delaminating” causing phantom touches to the touch screen. This is an extreme safety hazard due to it causing distractions to the driver when attempting to use the touch screen/radio/etc for its intended purpose. The problem has not been reproduced or confirmed by Jeep to my knowledge. The component has not been inspected. There were no warning signs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493242November 11, 2022
SEATS
I was sitting in my car and my active rest deployed for no reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491386October 28, 2022
ELECTRICAL SYSTEM
When ever i move the steering wheel neck the traction control, the windshield wiper will not turn off. The signal lights and the back up line guide line will not work. When i took it to the shop i was told i fuse blow 3 times. And they don't know why. I think this is a defective system. And needs to be recalled asap
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489156October 13, 2022
ENGINE
Purchased the car brand new back in 2017. In 2020, while driving normally, the car loss power and would not accelerate and started to have rough idles then auto stop/start came on followed by check engine. Brought it to the mechanic for diagnose and told me that there is a misfire on cylinder 2 and VVT sensor needs to be replaced. Brought it to the dealer and they fixed the issue. Two years after (present) at 100K miles, The car started to have the same issue. Yes it was high mileage but it was driven responsibly along with timely and proper maintenance from the dealer. The car started to have rough starts and white smoke on cold start. And on August 26, 2022 the car would not start. Got it towed to the dealer and told me that it has a bad starter. I was quoted for almost $2000. Once they got it to start after 3 weeks, they noticed the white smoke, the diagnosed it and told me that It has a blown head gasket. The car was driven responsibly and never overheated. They quoted me for $4600 just for the head gasket replacement. They still have my car and haven't decided what to do as it is very frustrating to think that in a short period of time, the car just gave up on us and will leave a huge hole in our pocket. It is our family car and now realized that Jeep (FCA/Stellantis) don't care about their customers because I have seen the same exact reports like mine. I don't get why it's not a recall yet. Please! Make this a recall because it's leaving families to have more financial hardship because of faulty engines that Jeep brand created.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486289September 25, 2022
ENGINE
THE 2014 - 2017 Jeep grand cherokee as well as many other chrysler mad 3.6lL v engines are all either past their standard warranty period or are approaching it. The problem i have specifically is that my car has under 50 k miles and i have a receipt showing it was bought in november of 2017, there for still under Jeeps powertrain warranty, and the headgasket is failing. ive been to multiple accredited mechanics before taking the vehicle to jeep how performed all the necessary test to concludits the gasket needs to be replaced. i then took it to a dealership who said " On thes 3.6L engines it extremely common for this to happen." i was then quoted 3k for the repair and dropped my car off. after 2 weeks of them having my car and me calling daily for updates i was finally told the car needs a new motor. which would cost 11k. I denied and called chrysler claims department who told me its out of warranty and I would have to pay out of pocket for the repairs before they would look into "how much they might be able to reimburse me" after searching online I've noticed this is a huge problem for many people. it seems as though Chrysler made an engine that will last 50 k miles and then have catastrophic engine failures. you might timed obsolescence. any way i hope this issue is looked into because this company, Chrysler is putting thousands of middle class Americans out of a vehicle or potentially into debt. hope to hear back soon [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485168September 19, 2022
SEAT BELTS
back seat outer seat belt stopped working / no retracting on its own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484668September 15, 2022
ENGINE
As I slow down close to a stop the car loses all power. The car will coast along with no power. I have to verve to the side of the road. The car has no power to accelerate . If I shut off the engine the computer reboots and everything is fine. I have submitted this problem to Jeep and nhtsa previously. I bought this car new from the dealer in 2017 and have had this problem starting in year one. Jeep updated the software back then. It only occurs about 1-2 times a year, but causes a very dangerous issue when it occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482162August 31, 2022
AIR BAGS
The contact owned a 2017 Jeep Grand Cherokee. The contact stated that while his wife was driving at an unknown speed, another vehicle crashed into the front driver’s side and caused the vehicle to be pushed off the road. The air bags failed to deploy. As a result, the contact’s wife was knocked unconscious, and sustained injuries to the neck, head, traumatic brain bleed and SIAHD. Medical attention was required. The other contact suffered a collapsed lung and broken sternum. A police report was filed. The vehicle was not repaired. The vehicle was deemed totaled. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 140,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11482013August 30, 2022
ENGINE
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while stopped at a stop light, she depressed the accelerator pedal to activate the Auto START/STOP feature; however, a message stating, "Stop Safely Vehicle Will Shut Off Soon” was displayed and the vehicle failed to restart. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480976August 24, 2022
POWER TRAIN
1. The vehicle was in park and it proceeded to move forward by itself. 2. The vehicle could have easily hit myself, my father or my dog. 3. I will report the incident to the dealership today. 4. There was no warning lamp present. The vehicle was on. It was in park. I had exited the vehicle and the door was closed. The vehicle then moved forward by itself and crashed into my parents' car. I had to enter the moving vehicle to address the situation.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11480701August 23, 2022
POWER TRAIN
Driving down the highway and power/acceleration did not work. I had to cross lanes of traffic to pull over the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480402August 21, 2022
ENGINE, ELECTRICAL SYSTEM
There are a ton of posts on Reddit showing a bunch of 3.6l jeep owners all having the same issue with the VVT/VVL Solenoid. It seems to be all the same, the truck starts running very rough and like complete [XXX], CEL starts blinking, and then they check the codes coming up and they all seem to be getting codes p0456, p105d & p0302. The misfire is in cylinder 2 and the VVT Solenoid needs to be replaced at not even 70k miles. The bad solenoid caused the jeep to be undriveable. There are a ton of jeep owners who are all having this same EXACT issue with their jeep and yet this isn’t a recall?? Jeep obviously made a faulty truck. Please explain HOW THERE ISN’T A RECALL TO FIX THE VVT/VVL SOLENOID IN THESE JEEPS?? Some people are spending thousands to get it fixed at a dealer, which is seriously messed up bc it’s one little part and such an easy fix and just getting ripped off. JEEP NEEDS TO FIX THIS OBVIOUS VERY WELL KNOWN ENGINE ISSUE BC THATS ON THEM, THEY SHOULD HAVE TO PAY, NOT THE CONSUMERS who put all their faith into jeep to make a good running truck, only to get [XXX]!!! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479377August 15, 2022
ENGINE, ELECTRICAL SYSTEM
https://www.nhtsa.gov/vehicle/2017/JEEP/GRAND%252520CHEROKEE/SUV/4WD#complaints360 SAME AS THIS COMPLAINT at start up, dashboard flashes warning for EVERYTHING....SHIFTER, BRAKES, ETC BLINKERS DON'T WORK! When it finally quits, engine light stays on but it will shift. computer isssue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478587August 10, 2022
POWER TRAIN, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Problem in transfer case, can’t use 4WD, ACC and FCW are not working. My car has only 41000 miles and I am reading about many, many others having the same problem. Jeep should recall this problem!! Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478075August 7, 2022
POWER TRAIN
I noticed a clanking noise when backing out of my drive. Dealership reported that they have had this issue a couple of times. The nut holding the drive shaft and transmission together backed off and has damaged the drive shaft, yoke, and flange causing the drive shaft to move around this the clanking noise I’ve been hearing. My vehicle has been in the shop for 4 months know because they are unable to find the flange needed to complete the repairs. I have owned this vehicle less than a year and am being told that this has been turned over to Chrysler to handle now since the part is not manufactured anywhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471703June 30, 2022
POWER TRAIN
The transfer case on this Jeep failed at just over 64,000 miles. As the service center tried to repair, they were unable to locate rebuilt/certified transfer cases due to high demand. A new transfer case was purchased. The core charge (fee to return old transfer case) for the service center was $1000 indicating to me that the old, failed transfer case is in high demand for rebuilds due to a common failing part. The failure of this part locks the vehicle in 4WD low. The cost of repair for me was over $2500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470808June 24, 2022
AIR BAGS
A pickup truck struck driver side of car, while truck was traveling over 50 mph, and side air bags did not deploy
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11470642June 23, 2022
ENGINE, ELECTRICAL SYSTEM
Driving down highway at 75 then the warning light for the start/stop function lights up, the jeep then starts cutting out and sounding really rough, speed immediately drops down to the 40"s this is on a major roadway luckily there were no cars behind me because they probably would had ran into me due to speed dropping that quickly thought I had a flat due to the sound pulled over as quickly as I could got out checked everything did not see anything wrong no fluid leaking, no smoke ect..get back in the vehicle go to proceed to get back up on the road and the vehicle is running really rough and jerky will not go above 40 engine light then comes on along with warning bells, pull back over on side of road turn vehicle off let it set for about 5 min. then start back up engine light is off but the start/stop light on dash is still on, then the engine light comes back on right outside of town slowly get into town take immediately to mechanic shop he checks the engine and tells me that cylinder 5 is misfiring changes coil pack and problem still shows up, I get the vehicle towed by to my home town 3 hrs away take to dealership now they tell me that my cylinder 5 has no compression and I need new engine the vehicle only has 81000 miles just purchased last July .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469531June 16, 2022
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
My wife and kids almost got killed in this vehicle twice this week due tot The Can Bus electrical communication network stop working. It completely stopped on the highway while driving 70 mph and almost caused a multiple car accident. All the controller icons lighted up on the dash board and the car shifter and transmission stopped working. I towed it to the dealership and paid 700.00 for a new shifter. The next day the vehicle did the same thing. This is a dangerous situation that needs to be recalled ASAP. Someone is going to get killed driving one of these vehicles. I researched this problem and numerous reviews found on the same issue 2014-2022 all electric Can Bus operated drivetrains jeep. Please recall my 2017 Jeep before it kills my family and you will have a astronomical law suit on your hands. Mr. Tyrone Albert.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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