Jeep Grand Cherokee Complaints (2014)

2,384 consumer complaints on file.

#11610559August 23, 2024
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
The vehicle has been making this electrical noise inside the vehicle. The vehicle upon accelerating, would hesitate to go then jerk. The vehicle was inspected by a mechanic technician. It was suggested that the vehicle TCM be replaced. It was replaced and the jerking still exist. The vehicle out of nowhere started having these unexpected electrical issues. This caused the cooling system fan to not work. I ordered a new cooling system fan and had it replaced/installed. However, these issues along with other safety concerning issues have continued to occur. This vehicle can cause significant serious injury or injuries to the owner or others. The vehicle would lock up occasionally. This model jeep (2014 Jeep Grand Cherokee Overland 5.7L) has some safety concerns. This need to be fixed immediately before it cause catastrophic damages/injuries to others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610161August 22, 2024
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609679August 20, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at approximately 70, the vehicle lost motive power. The contact pulled over to the side of the road and the vehicle stalled. The vehicle was not able to be restarted. The vehicle was towed to a dealer where it was diagnosed and determined that the high-pressure fuel pump needed to be replaced. The vehicle was repaired but the mechanic was not able to restart the vehicle. The contact was then notified that there was no fuel pressure and a fuel system test and injector return test were needed to look for internal fuel damage. The vehicle was not repaired. The contact believed that the failure was associated to Manufacturer Recall: W57 or W68. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609537August 19, 2024
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
Many engine related problems. Have proof of related problems and/also I have prof of me repairing the vehicle my self in present day
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609082August 16, 2024
ENGINE
The component that failed is the EGR cooler. It’s available upon request for inspection. This component can crack and cause the car to start on fire and it’s currently cracked causing the car to not be able to be driven. The recall occurred in 2020 and I was told by three different dealerships including the one that fixed it foxchrysler in Canada and they all stated the recall had been remedied. The vehicle was taken to four separate mechanics for inspection. The warning lamps that are illuminated are the check engine light, service AWD, and service electric throttle control module and the code comes back as the EGR cooler when the vehicle is ran through the diagnostic system. They first appeared July 19th 2024. I called the dealership I bought the truck from who informed me the whole recall wasn’t fixed and to contact an authorized dealership in my area to get it fixed. (Motor Cars of Lansing, MI) I spoke with the dealership who they referred me to (Griffin Jeep and Chrysler S 27th street Milwaukee WI) they informed me that the recall was marked as complete effective 03/31/2021 and to call the dealership they fixed the recall in Canada and see if it had a warranty. Spoke with a rep at Fox Chrysler in Canada who informed me the part only had a two year warranty and would’ve expired 03/31/2023. My car is a used car that only had a one year warranty and I would have to pay for this part that was recalled out of pocket that could run me anywhere from $700-$10,000 which is way more than the car is worth
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608673August 15, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
My instrument cluster (where the speed, gas level, engine temperature, etc. Is displayed) had completely blacked out. It was periodically coming on. But it's not coming on at all anymore. I've taken it to the dealership, had it replaced (with a used part), had the wiring checked, also tried reprogramming the instrument cluster. Nothing has worked. There was a recall for this same exact problem, with the same exact vehicle except my vehicle was manufactured 3 months after the recall notice called for vehicle manufactured through Aug 2013 my was November 2013. I feel that my vehicle also should've been part of that recall notice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607454August 9, 2024
POWER TRAIN
2014 Jeep Grand Cherokee Limited started to shudder when accelerating, roughly into to 2nd/3rd gear, but would stop if pedal was lifted then would shift normally. In about a weeks time, the engine light came on and the vehicle would not shift gears at all while the car was in motion. Would have to pull over immediately, restart vehicle, then shifting would be fine and light went off. Could not reproduce. 3 days later, vehicle shifted into neutral multiple times during one trip of approx 10 miles with each time requiring a restart. Engine light has stayed on, dealership has been contacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607141August 7, 2024
ENGINE
My Jeep Diesel Grand Cherokee engine and oil cooler overheats. This has progressively gotten worse. I have taken it to my local dealer and they can't and honestly don't try very hard to figure out the problem. I have taken it to local auto shops and they have replaced several parts but no improvements have been made. I have been told this Jeep needs an oil cooler but Jeep discontinued making these for my year. I have spent thousands of dollars to attempt to fix this and nothing has worked. This vehicle has left me stranded on the side of a busy highway with my family. I do not get warning lights, I just notice the arrow creeping dangerously close to the red marker before it completely blows the radiator. I cautiously drive slow going uphill when I am towing which is also a danger with cars passing me swiftly. Jeep knows this is a problem with the Diesel motor but they have not offered a fix for it. I can't sell it to anyone because of the known problem. I am completely stuck with a lame vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606715August 6, 2024
AIR BAGS, SEATS, UNKNOWN OR OTHER
-The passenger seat head rest popped open (exploded - it was super loud) when in the process of backing up out of my driveway. - The safety of everyone in the car was put at risk. My husband was in the seat and was hit in the back of the head. My son, his wife and their 2 month old daughter was in the back seat. - The problem has not been reproduced or confirmed by anyone. It just happend last night. - It has not been inspected yet either. - There was no indication of any issue with the head rest. There was no collision or problem prior to the rest rest popping open (or exploding, seriously).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606184August 2, 2024
POWER TRAIN, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at slow speeds, the vehicle occasionally shifted into neutral independently. The contact stated while driving 70 MPH, the vehicle drastically decelerated to 30 MPH. In addition, while coming to a stop, the vehicle shut off inadvertently. The check engine and traction control warning lights were illuminated. The local dealer was not contacted. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 16V529000 (Power Train), 19V447000 (Power Train), and 20V475000 (Engine and Engine cooling) however, the VIN was not included in the recalls. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605644July 31, 2024
ENGINE, ELECTRICAL SYSTEM
The contact owned a 2014 Jeep Grand Cherokee. The contact stated while her son was driving 65 MPH, there was smoke coming from underneath the hood. Several unknown warning lights were illuminated. The contact's son and the other passengers exited the vehicle and walked 20 feet away. The contact stated that the entire vehicle caught on fire. The fire was extinguished by the fire department. The contact stated that the vehicle was severely burned from the front end to the rear seats. There were no injuries sustained. The contact was unsure whether a fire department report and a police report were filed. The vehicle was towed and totaled. The dealer and the manufacturer were notified of the failure. The failure mileage was approximately 150,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11605324July 30, 2024
SEAT BELTS
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while attempting to buckle the driver’s side seat belt, the seat belt was not retracting and was loose. The contact stated that the passenger’s side front seat belt was also loose. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605201July 29, 2024
POWER TRAIN
While driving the vehicle shifted from drive to neutral.I was able to coast to the road side without incident.I had the vehicle towed to a local repair shop,but they were unable to duplicate the problem.Two weeks later this occured once again.I took it back to the shop and again they were unable to duplicate the problem.At this point i feel it is a safety hazard to operate this vehicle in traffic.I was lucky that both times it has happened i was on a highway that was not busy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605035July 29, 2024
POWER TRAIN, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while operating the vehicle, the engine overheated causing the vehicle to stall. The vehicle was taken to the local dealer who diagnosed that the engine manifold was faulty and needed to be replaced. Additionally, the transmission shifter failed to properly shift into gear. The dealer diagnosed that the shifter and shifter nob were faulty and needed to be replaced. The vehicle was not repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 156,830.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604716July 26, 2024
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed and approaching a stop light, the gear shifter unexpectedly shifted from drive(D) to neutral(N); the vehicle stalled and failed to return to normal operation. The check engine warning light was illuminated. The vehicle was drivable and was driven to the residence. The vehicle was later towed to an independent mechanic to be diagnosed. The contact was made aware of an Electronic Computer Module Unit failure and stated that the module needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V447000 (Power Train) however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604473July 25, 2024
POWER TRAIN
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that on three separate occasions while his wife was driving at speeds below 30 MPH, the transmission unexpectedly shifted into neutral(N). The vehicle was steered to the side of the road and restarted each time. The vehicle was taken to an independent mechanic where unknown codes related to the transmission were retrieved. The vehicle was not repaired. The vehicle was then towed to a dealer where it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 138,626.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604594July 25, 2024
ENGINE
The crankshaft sensor tone wheel is damaged. I found that there was a recall on this item on our make/model and year of our Jeep. It's recall number W68/NHTSA 20V-475 and W58/NHTSA 20V-475. The dealership is refusing to follow the recall and make the repair and quoted us over $3,000 out of pocket to fix a known and recalled problem with our vehicle. I'm not understanding how it is legal for them to refuse to fix a known problem on a vehicle that isn't outside the parameters in terms of years old, or years since the issuance of the recall. We have spoken with multiple people who simply tell us they don't know why, but our vehicle isn't covered under the recall. Can you please point me in the direction as far as next steps or do we just need to hire our own legal council to have this problem addressed and rectified? Our Jeep is currently at the Dealership located at 12410 E 136th Ave, Brighton CO 80601 Phone number 303-654-1940. They did the trouble shooting and can confirm that this is the problem. They were also aware of the recall and unsure as to why Jeep was saying it wasn't covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603142July 18, 2024
POWER TRAIN
The contact owns a 2014 Grand Jeep Cherokee. The contact stated that while driving at various speeds, the "Service Shifter" and "Service Transmission" messages were displayed, and the transmission erroneously shifted to neutral, causing the vehicle to suddenly decelerate. The vehicle was taken to an independent mechanic who replaced the shifter, but the failure persisted. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 105,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602962July 17, 2024
SEATS
What component or system failed or malfunctioned, and is it available for inspection upon request? --It was taken by Jeep when they repaired it. They likely have it. How was your safety or the safety of others put at risk? --I was at a complete stop when the headrest deployed into the back of my head causing sever injury. There was no impact. The headrest slammed the back of my head. Has the problem been reproduced or confirmed by a dealer or independent service center? --Yes, and there have been news reports about class action suits, but there was no recall. In fact, they notified owners that if you hadn't had a problem then you're okay. No need to do anything. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? --Manufacturer (jeep) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? --No
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11601549July 12, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I was driving home from dinner and while driving I got a notification on the dashboard and then few moments later it locked up and everything started turning off. Incuding the radio, AC but not the car. The car would not drive once I got it on the side of the road. The car would not turn off due to not being able to place car in park. It was stuck in drive. My husband had to come over and put his foot on brake and take over the wheel. He then hit the power button for 5 seconds and it went into park and turned off. We called a tow company to take it to dealership to get fixed. We seen we had some recalls so we asked if that was the issue they said yes and ordered parts to fix. Days and weeks went on got car back and when I drove home my car I will say does not feel safe for me to be in nor be on the road. I had smoke inside my car where battery is when on side of road which one day will be where my kids are. Also they said nothing was wrong with alternator but when on side of road I could smell burnt alternator. They said was fine and recall wasn't needed. I do not feel safe at all nor does my husband feel safe driving the car. Dealership we bought from never told us about the recalls when we bought in 2020, and now this dealership saying it doesn't need to be done we do not feel the car is safe to be on road and will be fire hazard down road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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