Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#11440025November 10, 2021
ELECTRICAL SYSTEM
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact indicated that on several occasions the vehicle would not immediately start-up. The approximate failure mileage was 74,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438391October 27, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number 19V813000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving the vehicle suddenly shut off. The cause of the failure was not determined. The local dealer was notified. The failure mileage was 50,200. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438266October 26, 2021
ELECTRICAL SYSTEM, FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
The contact owns a 2012 Jeep Grand Cherokee. The contact that while starting the vehicle, there was an abnormal clicking sound coming from the vehicle. The contact stated that the vehicle lost power and would not immediately restart. The vehicle restarted after waiting for a while. No warning light was illuminated. The contact stated that the failure recurred several times. The contact then received notification of NHTSA Campaign Number: 19V813000 (Electrical System) which he associated with the failure. The local dealer was contacted but was unable to schedule the recall repair due to the parts not being available. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000. (Recall Related Incident) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437322October 19, 2021
ENGINE
I went to the dealership and was informed the fuel pump relay recall is not available. My Jeep Has been misfiring, stalling, vibrating, and I am smelling gas fumes when I drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436217October 10, 2021
ELECTRICAL SYSTEM
Driving and all the sudden all warning lights on and off, wipers came on slowly, radio and air shut off car completely died. Towed to a mechanic and alternator shot. Alternator and battery replaced only to immediately do it again as I barely made it home who’s is 1.1 miles from the shop that fixed it.now completely dead
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436218October 10, 2021
SUSPENSION
Driving Service air suspension light came on then front end dropped as pulled into driveway and put in park. Turned car off then on and suspension didn’t lift towed to mechanic and air suspension was changed. Air suspension light came on not even two years later saying service suspension towed to shop and they said Transfer Case Control module was not working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435413October 4, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When purchased vehicle was told to take it to local dealer. Vehicle was taken to local dealer on May 2021. To this day, they claim that they are still waiting for parts. I am 80 years old and disabled and stressing big time because I keep receiving information on mail stating that my vehicle is not safe. I have called your number and all I was told that they are waiting for parts. Please help. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434834September 29, 2021
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
2012 JEEP CHEROKEE. CONGRESSMAN JODY HICE WRITES ON BEHALF ON CONSTITUENT REGARDING FIAT CHRYSLER AUTOMOBILES FAILURE TO REPAIR RECALL IN ON 582, 000 VEHICLES. THE CONSUMER STATED THE MANUFACTURER HAS EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434923September 29, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
In the span of about 2 years, I have had the fuel pump TPIM safety recall performed about 3 times. I’ve had a new fuel pump, battery, new alternator, power board installed, all out of pocket and my 2012 Jeep Grand Cherokee Hemi continues to randomly stall. The dealer always says there are no codes and basically cannot do anything for me at this point. Do I have to wait until I am in a serious accident before Chrysler does anything? Go on any jeep forum and I know I am not the only person experiencing this issue. This is a safety issue that needs to be corrected before someone is seriously injured or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434272September 24, 2021
ELECTRICAL SYSTEM
There is an open recall for the fuel pump relay on my Jeep Grand Cherokee, [XXX]. I've called every dealership within 50 miles of where I live and all of them tell me that Chrysler has only allowed them to order parts for 1 vehicle a week and they all over 100+ vehicles backlogged, meaning if circumstances don't change it will be 2 years plus before my vehicle is repaired. Now I'm going to have to pay for temporary repair out of pocket as my vehicle is already intermittently failing to start due to the relay failing. This is ridiculous and Jeep needs to get their act together before someone gets killed when this relay dies at the worst possible time. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434046September 23, 2021
ELECTRICAL SYSTEM
The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving approximately 60 MPH, the vehicle slowly lost motive power. The contact veered to the side of the roadway and had the vehicle towed to the dealer. The dealer diagnosed that the power train control module had failed and caused the battery to become drained. The battery and power train control module was replaced. The contact stated that the diagnostic test and the failure experienced were related to the previous repair on January 20, 2019, of NHTSA Campaign Number: 17V435000 (Electrical System). The manufacturer was made aware of the failure. The approximate failure mileage was 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432068September 7, 2021
FUEL/PROPULSION SYSTEM, ENGINE
Purchased this vehicle used 11/13/2019 and was advised of a fuel pump relay recall (V62). It's now Sept 8th 2021 and I've still not been advised by my dealer that parts are available. They claim that they're only able to order one recall kit/week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431451September 2, 2021
ELECTRICAL SYSTEM
The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving 40 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact was able to restart the vehicle within 15 minutes and drove to his destination. The contact called the local dealer and made them aware that the VIN was associated with NHTSA Campaign Number: 19V813000 (Electrical System) however, it was confirmed that the part was not yet available. The contact then called DeCozen Chrysler Jeep Dodge RAM (225 Bloomfield Ave, Verona, NJ 07044, (973) 744-2000) and it was confirmed that the part was not yet available. The contact continued to experience failure. The contact towed the vehicle to the first dealer and associated the failure experienced with the recall. The dealer confirmed that parts were still not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had been informed of the failure. The failure mileage was approximately 90,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429946August 20, 2021
UNKNOWN OR OTHER
Since purchasing this vehicle, the entire wood trim inside the vehicle has broken off chunk by chunk and continues to do it. It started with the front around the start button and has worked around to the passenger dash and now is falling off on the doors. Sometimes I will get in my vehicle and see a piece of wood on the floor board. Dealership states that only the carbon fiber trim on the SRT is covered but not the wood for my 2012 Jeep Grand Cherokee Overland. First started when my leather dash started to bubble and wrinkle up. Also, the plastic vents on the dash broke during the leather dash bubbling up and once that was fixed by recall, dealership stated that plastic vent is not covered even though it is caused by the leather wrinkling and bubbling up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429947August 20, 2021
STRUCTURE:BODY
Paint above windshield has deteriorated and has rust bubbles. Paint first looked almost burnt then turned white/grey in color. The sun roof stopped working shortly after. Spot has increasingly become bigger and bigger. It has doubled in size in less than 3 months. I have had nothing but issues with this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429596August 18, 2021
STRUCTURE
The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving approximately 5 MPH and when depressing the brake pedal, the contact heard a crack underneath the vehicle. The vehicle was towed to an independent mechanic and diagnosed with needing the sub frame bolts replaced. The vehicle was not repaired. The vehicle was then towed to a local dealer where it was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428879August 12, 2021
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving, the vehicle stalled without warning. Additionally, the vehicle failed to start-up on several occasions. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The vehicle was taken to an independent mechanic and the contact was informed that the TIPM needed to be replaced. The contact called the local dealer who stated that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 77,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428246August 8, 2021
ENGINE
I purchased my vehicle Aug., 16, 2018. While driving the vehicle will shut off and loss of all power occurs. It is extremely frightening and dangerous. I know there has been a recall for this issue and when I look up my vehicle under recalls it is showing that all recalls have been taken care of. The dealership has never solved the issue I have and it continues to happen. What do I do in a situation like this? This has been going on since I purchased the vehicle several times on several different occasions. After looking up the carfax report I've realized this vehicle has had a problem with shutting off while driving since it was new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427402August 2, 2021
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO TIPM SAFETY RECALL. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE PART WAS UNAVAILABLE TO COMPLETE THE RECALL REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427461August 2, 2021
ENGINE
Lifter & camshaft failed while driving on the highway The engine response failed while driving & just about caused an a car pile up on the highway, all while dumping fuel out of exhaust! The dealer knows about the the flaw with the 100,000+ with the same issue, will not fix it unless owner pays over 4K+ & will not address the extremely hazardous issue. The independent Service place says it’s a flaw from the production & that Jeep knows but won’t resolve it, unless owner pays.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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