Jeep Grand Cherokee Complaints (1999)

1,638 consumer complaints on file.

#10408996June 27, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1999 JEEP CHEROKEE. THE CONTACT STATED THAT AFTER REFUELING, A STRONG ODOR OF FUEL WAS PRESENT ON THE INTERIOR AND AROUND THE EXTERIOR OF THE VEHICLE. THE FAILURE WAS CONSTANT. THE SAME FAILURE OCCURRED ON A SEPARATE OCCASION IN WHICH THE VEHICLE WOULD NOT START. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 97,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409509June 22, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
MY TRUCK BACK LIGHTS DOESN'T WORK WHEN I TURN MY LIGHTS ON. I CALLED THE DEALERSHIP AND THEY STATED THAT IT WILL COST $1000 TO FIX BECAUSE IT IS AN ELECTRICAL PROBLEM. I REALLY LIKE MY TRUCK AND WOULD LOVE FOR TO KEEP IT BUT I CAN NOT DRIVE IT AT NIGHT. I HAVE SEEN TO MANY CARS TO EXPLAIN IN THE ATLANTA AREA THAT ARE EXPERIENCING THE SAME PROBLEMS, AND I DO NOT THINK THAT IT IS FAIR THAT WE PAY OUR MONEY FOR THESE CARS AND THE DEALER DOESN'T INFORM TO US THAT THERE NEEDS TO BE A RECALL ON OUR VEHICLES AND FIX THEM, MY HUSBAND HAS A FORD TRUCK AND WHEN THEY RECALLED SOMETHING ON HIS TRUCK AND THEY CALLED HIM AND SENT HIM A LETTER AND HE TOOK HIS TRUCK AND THEY FIXED IT WITH NO PROBLEMS I DON'T UNDERSTAND WHY IT CAN'T BE THE SAME WAY WITH JEEP. PLEASE IF YOU CAN HELP PLEASE DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403752May 31, 2011
FUEL SYSTEM, GASOLINE
JUST FINISHED REPAIRING DAUGHTER IN LAWS VEHICLE. A 1999 JEEP GRAND CHEROKEE. SHE COMPLAINED OF EXTREME GAS FUMES INSIDE HER VEHICLE. WITH A 1 YEAR OLD AND A 3 YEAR OLD BEING TRANSPORTED IN VEHICLE IMMEDIATE ATTENTION WAS REQUIRED. THIS IS WHAT I FOUND. THE ORDINARY STEEL FUEL PRESSURE CONNECTER (DISCONNECT) AT TOP OF FUEL PUMP WAS COMPLETELY RUSTED THROUGH AND SQUIRTING A STREAM OF GAS, VIA RUSTED OUT PINHOLE,UNDER PRESSURE, ALL OVER TOP OF FUEL TANK AND SURROUNDING AREA. THANK GOD NO IGNITION RESULTED,WOULD HAVE BEEN CATASTROPHIC. CONNECTER SHOULD HAVE BEEN EITHER STAINLESS STEEL OR AT LEAST PLASTIC AT SUCH AN IMPORTANT LOCATION. PLAIN STEEL SHOULD NEVER BE USED AT SUCH AN IMPORTANT LOCATION. AS THERE ARE MANY MANY THOUSANDS OF THIS YEAR VEHICLES OUT THERE THIS IS A TICKING TIME BOMB. EVEN MY VINTAGE 1991 FORD PICKUP USED STAINLESS STEEL AT GAS TANK FITTINGS. VEHICLE IS SECOND CAR AND WAS PURCHASED A FEW YEARS AGO. BODY IS REMARKABLE RUST FREE FOR A SALTY N.Y. S, VEHICLE. AND IS IN GOOD CONDITION OTHER THAN DANGEROUS GAS TANK ISSUE. IT IS ONLY A QUESTION OF TIME BEFORE A DANGEROUS FIRE WILL OCCUR IN SOMEONE'S VEHICLE AND HOPEFULLY NO ONE WILL DIE.THIS ISSUE NEEDS ,AND MUST,BE ADDRESSED . HAVE ATTACHED PHOTO OF RUSTED DISCONNECT AND HAVE RETAINED THE RUSTED CONNECTOR. HOPE I DID NOT WASTE MY TIME WITH THIS IMPORTANT INFORMATION AND WILL EXPECT A TIMELY REPLY[XXX] P.S. CONNECTER WAS SO SEVERELY RUSTED AND FROZEN TO FUEL PUMP OUTLET IT HAD TO SLOTTED WITH A CUTOFF WHEEL TO REMOVE- A VERY HAZARDOUS PROCEDURE.(CAN NOT ATTACH PHOTO ON THIS SITE) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400709May 13, 2011
AIR BAGS
I HAVE A 1999 JEEP GRAND CHEROKEE WITH 110,000 MILES AND THE AIR BAG LIGHT COMES ON AND CHIMES. I HAVE BEEN TOLD BY A DEALER I NEED A NEW CLOCK SPRING. THIS IS A VERY EXPENSIVE REPAIR AND I HAVE FOUND IT TO BE A VERY, VERY COMMON PROBLEM AND SHOULD BE ADDRESSED WITH A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394188April 4, 2011
ELECTRICAL SYSTEM
MY 99 JEEP GRAND CHEROKEE LIMITED JUST STARTED HAVING A PROBLEM WITH THE AIR BAG LIGHT AND CHIME WHEN STEERING WHEEL IS TURNED. AND IT SOUNDS LIKE A VERY COMMON PROBLEM WITH MANY PEOPLE. THIS PROBLEM MAY OR MAY NOT HAVE CAUSED AN INJURY BUT WHAT IS IT GOING TO TAKE TO KEEP YOUR LOYAL JEEP CUSTOMERS FROM THINKING THAT THIS COMPANY DOES NOT CARE ABOUT IT CUSTOMERS SAFETY! THIS SAFETY PROBLEM SHOULD BE RECALLED AND DONE VERY SOON BEFORE THERE ARE INJURIES OR LOYAL CUSTOMERS DEATHS FROM A SIMPLE FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390140March 14, 2011
SEATS
NO EVENT TRIGGERED MY SEAT FAILURE, THE SEAT TRACK (FRAME) BROKE AND THE SEAT IS BEHAVING LIKE A ROCKING CHAIR. IT HURTS MY BACK TO DRIVE AND IS VERY UNSAFE. THIS IS MY DRIVER'S FRONT SEAT THAT IS BROKEN. I DID NOTHING TO CAUSE IT TO BREAK. I CANNOT FIND ANOTHER SEAT ANYWHERE WITHOUT HAVING TO ORDER A NEW ONE THROUGH THE DEALER, WHICH I'VE BEEN QUOTED UP TO $1,500. THIS IS OUTRAGEOUS, A SEAT BREAKING IN NORMAL DRIVING CONDITIONS AT 70,000 MILES, AND I'M THE ORIGINAL OWNER AND DRIVE NORMALLY, AND HAVE HAD NO ACCIDENTS IMPACTING MY SEAT THAT BROKE ABRUPTLY. IT'S A POWER SEAT, LAREDO MODEL, CODE FLL5. THIS IS A SERIOUSLY DEFECTIVE AND UNSAFE PRODUCT, AND I WILL NEVER BUY ANOTHER JEEP AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384131February 23, 2011
SEATS
I OWN A 1999 JEEP GRAND CHEROKEE I HAVE HAD THE DRIVER SEAT WELDED 3 TO 4 TIMES SINCE 2005. NOW THE SEAT AND BRACKETS ARE SO BAD DRIVERS SEAT SNAPPED NEAR THE TOP AND REAR THE BRACKET. I THANK THE POWERS THAT I WASN'T DRIVING IN TRAFFIC WHEN IT HAPPENED..... I THINK JEEP AND THE CHRYSLER CORP SHOULD REPLACE MY AND ALL OF THESE BRACKETS IN ALL JEEPS BEFORE SOMEONE DIES AS A RESULT OF THE INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384991February 11, 2011
AIR BAGS
WENT OVER A BUMP IN THE ROAD FROM A MANHOLE COVER AND THE CAR CHIMED AND THE AIR BAG LIGHT ILLUMINATED. UPON FURTHER INVESTIGATION IT APPEARS TO BE A FAULTY CLOCKSPRING WHICH WHEN IT FULLY BREAKS THE AIRBAG WILL NOT LONGER FUNCTION. THIS PART IS INACCESSIBLE TO BE BROKEN FROM AN OUTSIDE SOURCE AND CONTROLS WHETHER THE DRIVER'S SIDE AIRBAG WORKS; A FAILURE OF IT SHOULD BE CONSIDERED FOR RECALL AS IT IS A FAULTY PART. HUNDREDS OF ONLINE FORUMS HAVE PEOPLE COMPLAINING OF THIS SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382215February 9, 2011
SEATS
THE FRONT LEFT AND REAR RIGHT BRACKETS ON THE DRIVERS SIDE SEAT HAVE SHEAR COMPLETELY IN HALF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380196February 4, 2011
UNKNOWN OR OTHER
I WENT INTO JIM BROWN AUTO SALES ON FRIDAY 1/29/2011 TO PURCHASE A VEHICLE. THE SALE REPRESENTATIVE [XXX] ADVISED ME THAT OF THE LIST OF CARS I BROUGHT IN THE 1999 JEEP GRAND CHEROKEE WAS THE BEST ONE. WHILE PROCESSING PAPER WORK. I ASKED [XXX] FOR A COPY OF THE VEHICLE REPORT. HE ACKNOWLEDGE BUT NEVER PROVIDED THE DOCUMENTATION. I DROVE THE VEHICLE TO AN NEAR BY AUTO SHOP (M-L) TO HAVE THE VEHICLE LOOKED AT. ON THE WAY TO M-L I HEARD THE CAR KNOCKING. I WAS ADVISED THAT THERE ARE NUMEROUS ISSUES WITH THE VEHICLE. BEING THE FRONT DRIVE SHAFT, TRANSMISSION, AND TRANSFER CASE. I ADVISED THE SELLER ONCE I FOUND OUT. I WAS TOLD BY THE PERSON WHO PICKED UP THE PHONE THAT I WILL BE CALLED BACK REGARDING THIS MATTER. NO ONE CALLED. ON WEDNESDAY, FEBRUARY 1, I DROVE TO BRAKEWAY TO HAVE THE BRAKES LOOKED AT BECAUSE THE LIGHTS CAME ON. BRAKEWAY ADVISED THE SAME ISSUES AS M-L. I TOOK THE VEHICLE BACK TO JIM BROWN AUTO AND REQUESTED THE TRUCK BE LOOKED AT. THEY ACCEPTED THE TRUCK BUT REFUSED TO LOOK AT THE ISSUES THAT WERE POINTED OUT. I JUST NEED SOME JUSTICE REGARDING THIS VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380005February 2, 2011
EQUIPMENT, EQUIPMENT:MECHANICAL, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
HEATER A/C FOR 1999 JEEP GRAND CHEROKEE... FAILURE TO OPERATE, RIDICULOUS TO REPAIR. MAKES DRIVING IN COLD CLIMATES IMPOSSIBLE, DUE TO WINDOW FOGGING AND ICE BUILDUP. DAIMLER CHRYSLER SHOULD RECALL AND REPAIR ALL JEEPS FROM 1999-2004 WHO ARE ALL KNOWN TO HAVE THIS PROBLEM. THEY SHOULD NOT BE ALLOWED TO DISREGARD THE CUSTOMER COMPLAINTS, WITH REGARDS TO THIS. THIS WAS REPEATED YEAR AFTER YEAR, WITH NO EASY SOLUTION FOR CUSTOMERS TO REPAIR. AN EXCESSIVELY COSTLY AND NOT GUARANTEED PROCEDURE WHICH COULD CREATE MORE PROBLEMS, EVEN WHEN PROFESSIONALLY REPAIRED, THIS IS A SAFETY HAZARD FOR THOSE WHO MUST DRIVE IN COLD CLIMATES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379717January 31, 2011
SEATS
TL*THE CONTACT OWNS A 1999 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT THE DRIVER SEAT REAR BRACKET WAS BROKEN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO OFFERED NO ASSISTANCE. THE CONTACT CALLED THE MANUFACTURER WHO ALSO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379767January 31, 2011
SEATS
DRIVER SIDE SEAT FRAME SNAPPED IN FRONT RIGHT CORNERS. THIS IS A 1999 JEEP GRAND CHEROKEE. I HAVE NOT BEEN ABLE TO FIND A REPLACEMENT FRAME.IT IS A SAFETY ISSUE TO HAVE THE SEA SNAPPED UNDER NORMAL USE... I HAVE READ THERE ARE MULTIPLE COMPLAINTS OF THIS REGARD... PLEASE LET ME KNOW IF EVER THERE IS A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378839January 26, 2011
SEATS, EQUIPMENT
MY DRIVERS SEAT HAS BROKEN DOWN AND BECOME VERY UNCOMFORTABLE, AND THE PASSENGER SIDE MAKES A CLUNK NOISE WHEN SOMEONE SITS IN IT DURING BREAKING AND ACCELERATION THIS IS. ONE OF THE MANY THINGS TO HAVE BROKEN ON THIS SEAT. VERY POOR QUALITY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375047January 7, 2011
SEATS, AIR BAGS
TWO COMPLAINTS-(1) AT APPROXIMATELY 120,000 MILES THE DRIVER'S FRONT SEAT BRACKET BROKE AND BEGAN LEANING THE SEAT BACKWARDS. AFTER ANOTHER 8,000 MILES THE BRACKET COMPLETELY BROKE. IT WAS WELDED BY A PROFESSIONAL WELDER AND REPLACED. AT APPROXIMATELY 138,000 MILES IT BROKE AGAIN AND WILL HAVE TO BE WELDED AGAIN BUT I CANNOT AFFORD TO PAY TO HAVE IT FIXED RIGHT NOW. I RESEARCHED AND FOUND THAT THIS IS A VERY, VERY COMMON COMPLAINT AND SAFETY ISSUE ON MY MODEL-99 JEEP GRAND CHEROKEE. (2) AT APPROXIMATELY 142,000 MILES THE AIR BAG LIGHT BEGAN COMING ON AND GOING OFF INTERMITTENTLY AND NOW IT DOES SO FREQUENTLY, ESPECIALLY WHEN TURNING. I HAVE BEEN ADVISED BY A MECHANIC FRIEND THAT IT IS THE CLOCKSPRING WIRES IN THE STEERING COLUMN AND HAT ONLY A DEALER CAN FIX IT. LIKE THE SEAT PROBLEM, THIS IS A SAFETY ISSUE AND FROM MY RESEARCH I HAVE FOUND THAT IT IS A VERY, VERY COMMON ISSUE AS WELL. I CANNOT AFFORD TO HAVE A DEALER REPLACE THE CLOCKSPRING AS I HAVE BEEN QUOTED UPWARDS OF $300 TO DO SO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373383December 29, 2010
AIR BAGS
THE AIRBAG LIGHT CONSTANTLY COMES ON AND CHIMES IN MY 1999 JEEP GRAND CHEROKEE LAREDO. IT IS MOSTLY NOTED WHEN I AM STEERING THE VEHICLE THROUGH TURNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367979November 27, 2010
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, VISIBILITY
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM. WINDSHIELD BLOWER. COLD AIR OUT THE PASSENGER SIDE AND VISIBILITY IS DECREASED. I HAVE HAD THIS FIXED ONCE WHEN I BOUGHT THE JEEP 6 YEARS AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367834November 25, 2010
VEHICLE SPEED CONTROL
VEHICLE ACCELERATES WHILE BEING DRIVEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364983November 8, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
TL* THE CONTACT OWNS A 1999 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BLENDER THAT CONTROLLED THE VEHICLE FROM RUNNING TOO HOT OR COLD FAILED. THE CONTACT STATED THAT THE PASSENGER SIDE BLOWER WOULD EXPEL COLD AIR AND THE DRIVER SIDE BLOWER WOULD EXPEL VERY LITTLE HEAT. THE DEFROSTER WAS ALSO INOPERABLE. THE DEALER ADVISED THE CONTACT THAT THE ENTIRE DASHBOARD AND STEERING COLUMN WOULD HAVE TO BE REMOVED IN ORDER TO MAKE THE NECESSARY REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363758November 2, 2010
SEATS
DRIVER'S SEAT BRACKETS BROKE - NORMAL USE. LOOKING INTO REPAIRS NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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