Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10542465September 7, 2013
ELECTRICAL SYSTEM
I TRIED TO START MY JEEP GRAND CHEROKEE 2011 WITH THE PUSH START AND IT TURNED OVER BUT WOULD NOT CRANK. I FINALLY GOT IT CRANK AFTER SEVERAL TRIES AND WAITING FIVE MINUTES. I HAVE SINCE EXPERIENCED INTERMITTENT PROBLEMS STARTING MY JEEP EACH MORNING OR AFTER IT SITS FOR MORE THAN FOUR HOURS. IN THE PAST WEEK I HAVE EXPERIENCED DIFFICULTY STARTING EVERYDAY. IT GETTING HARDER TO START. I READ ONLINE THAT A LOT OF PEOPLE ARE HAVING THE SAME PROBLEM AND SOMEONE RECOMMENDED USING THE REMOTE START BUTTON TO START YOUR VEHICLE. THAT IS THE ONLY WAY I HAVE BEEN SUCCESSFUL GETTING MY JEEP CRANKED EACH DAY. I TOOK MY VEHICLE TO THE JEEP DEALERSHIP AND THEY SAID I NEED A TIPM AND IT IS NOT COVERED UNDER WARRANTY. I AM A FEMALE NURSE WHO DRIVES MY CAR FOR A LIVING AND I DO NOT FEEL SAFE IN MY VEHICLE. I GO IN UNSAFE AREAS FOR MY JOB AND IT IS NOT A GOOD FEELING WORRY IF MY JEEP START. IT IS GOING TO COST OVER 1200.00 TO GET MY CAR REPAIRED AND PART IS ON BACK ORDER. I WORRY EVERYDAY THAT I WILL GET STRANDED AND THIS IS SUPPOSE TO BE AN AWARD WINNING SUV. PLEASE HELP ME!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542231September 6, 2013
ENGINE
STARTED HAVING PROBLEMS STARTING MY JEEP ON AUGUST 13TH 2013. I TRAVEL TO ALL PARTS OF THE CITY AND IN SOME CASES FIND MYSELF IN AREAS THAT YOU WOULD MOST CERTAINLY NOT WANT TO BE STRANDED...BY THE END OF THE DAY, I FOUND MYSELF IN A BAD PART OF TOWN AND THE VEHICLE WOULD NOT TURN OVER...TOOK ABOUT 25 MINUTES TO FINAL START AND I GOT IT HOME. THE NEXT MORNING, THE SAME PROBLEM. WHEN I FINALLY GOT IT STARTED, I TOOK IT DIRECTLY TO THE DEALERSHIP....THERE IT HAS BEEN FOR ALMOST 4 WEEKS W/ NO REAL SOLUTION IN SIGHT..I AM TOLD IT MAY BE THE TIPM??? AND THAT THIS PART MAY NOT EVEN BE AVAILABLE THROUGH A 2ND OR 3RD PARTY MANUFACTURER THAT MAY BE GOING OUT OF BUSINESS?? WHERE DOES CHRYSELER STAND ON THIS??? SOUNDS LIKE THIS IS A HUGFE ISSUE THAT IS CROPPING UP AND NOBODY HAS ANY ANSWERS FOR THE HOW MANY THOUSANDS OF CONSUMERS W/ THE SAME ISSUE?? I PRAY IT DOESN'T PUT SOMEONE IN A COMPROMISING POSITION WHEREIN THEY ARE INJURED BY CIRCUMSTANCE THROUGH THIS ISSUE OR STRANDED W/ A HEALTH CONDITION THAT LEADS TO SOMETHING MORE???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542032September 5, 2013
ENGINE, VISIBILITY/WIPER, AIR BAGS
DIAGNOSED AS TIPM PROBLEM (TOTALLY INTEGRATED POWER MODULE) CAR INITIALLY HAD PROBLEMS WITH HEADLAMPS AND WIPERS MALFUNCTIONING, THEN IGNITION WOULDN'T TURN OVER AND THEN WHEN IT FINALLY DID THE CAR COULD NOT BE TURNED OFF! BROUGHT CAR STRAIGHT TO JEEP DEALER AFTER IT WOULDN'T TURN OFF AND WAS TOLD IT WAS TIPM. THEY SAID PART WAS BACK ORDERED OVER A MONTH AND CAR CAN NOT BE DRIVEN IN THE MEANTIME. THIS IS A HUGE CONSUMER PROBLEM ACROSS THE COUNTRY WITH MULTIPLE MODEL JEEPS AND SEVERAL MODEL YEARS. THE PART IS IMPOSSIBLE TO GET AND I WAS EVEN TOLD A BOAT SANK AND THAT IT WHY IT IS BACK ORDERED NATIONALLY FOR MONTHS. LOOKING AT OTHER CONSUMER COMPLAINTS ONLINE THIS SHOULD BE A RECALL. CARS ARE NOT ABLE TO BE DRIVEN AND PEOPLE ARE WAITING MONTHS FOR THE PART. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542103September 5, 2013
ELECTRICAL SYSTEM
STARTING ISSUES - CRANKS BUT WON'T START. 2011 JEEP GC OVERLAND 4X4 5.7L HEMI, 19,200 MILES. BAD PART: "TOTALLY INTEGRATED POWER MODULE" (TIPM) PART# RL692316AI. PART IS ON "BACK ORDER" DEALER BEST GUESS IS 3 TO 6 WKS OR MORE - THEY DO NOT KNOW. CORPORATE CONFIRMED PARTS SITUATION. AUG 26, 2013 1ST DAY JEEP IN SHOP. DEALERS NOW HAS 3 VEHICLES ALL WAITING FOR THIS PART. MY CONCERN IS THAT THERE IS MORE DEMAND THAN PARTS AND WILL THE NEW PART BE UPGRADED TO ELIMINATE PROBLEM. DEALER PART COST ABOUT $1,000 PLUS LABOR IF OUT OF WARRANTY. SEPT 5, 2013 NOW 11 DAYS IN SHOP WITH NO MORE INFORMATION ON PART. I HOPE THIS DATA WILL SUPPORT A RECALL FOR TIPM PART # RL692316A USED IN 2011 JEEP GRAND CHEROKEE AND OTHER VEHICLES TOO. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541820September 4, 2013
ELECTRICAL SYSTEM
MY 2011 JEEP GRAND CHEROKEE FINALLY STOPPED ON SEPTEMBER 2, 2013. I HAD TO HAVE IT TOWED TO THE NEAREST JEEP DEALERSHIP. AFTER THREE WEEKS OF IT NOT WANTING TO START AND LEAVING ME STRANDED SEVERAL TIMES I WAS FORCED TO BUY A NEW BATTERY ONLY FOR IT TO DO THE SAME THING. TODAY IT WAS DIAGNOSED AS HAVING A BAD TIPM. BUT THAT'S NOT THE BAD PART, A TIPM IS $1200.00 AND IT IS ON BACK ORDER INDEFINITELY! LOOKED IT UP ONLINE TODAY AND FOUND HUNDREDS OF PEOPLE WAITING FOR THE SAME TIPM PART. THIS ITEM SHOULD BE RECALLED BY JEEP AND REPAIRED FOR NO CHARGE SINCE IT ALSO CONTROLS THE AIRBAGS. JEEP NEEDS TO FIX THIS PROBLEM IMMEDIATELY. IN THE MEANTIME, I, ALONG WITH SEVERAL OTHER HUNDRED PEOPLE, HAVE A 2 YEAR OLD CAR THAT IS JUST SITTING AT A DEALERSHIP AND WE ARE NOT ABLE TO GET FIXED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541944September 4, 2013
ELECTRICAL SYSTEM
INCIDENT ON 8/29/13 CAR STALLED TO START- TOOK CAR TO DEALER ON 8/30/13 AND THEY DIAGNOSED IT TO BE THE TIPM. PART WAS ORDERED BUT THE DEALER DOES NOT KNOW WHEN IT IS COMING IN AND IT IS ON NATIONAL BACKORDER. THIS TIPM CAUSES THE CAR NOT TO START. IT TOOK ME ABOUT 5 TRIES TO START MY CAR- THEN FINALLY IT STARTED. THE CAR BASICALLY STARTS WHEN IT WANTS TO. CALLED CORPORATE 9/4 AND SPOKE WITH ELLA COMPLAINING ON THE ISSUE. SHE THEN CALLED THE DEALER AND CONFIRMED THAT PART HAS BEEN ORDERED BUT DOES NOT KNOW AN ARRIVAL DATE. SHE SAID THEY WILL EMAIL MONTHLY ON THE STATUS OF MY PART. I THEN SAID "MONTHLY". SHE REPLIED YES WE DON'T KNOW WHEN THE PART WILL BE IN. I TOLD HER I AM GETTING VERY AGITATED AND THAT I CANNOT AFFORD TO PAY A CAR NOTE ON TOP OF A RENTAL. I ASKED HER WHAT DO THEY DO IN A SITUATION WHEN A CAR CANNOT BE FIXED???? DO YOU REFUND $$ GIVE A NEW CAR.... SHE COULD NOT ANSWER (BASICALLY SAYING NO). I TOLD HER MY RENTAL WILL BE UP ON SATURDAY AND I WANT A NEW ONE ON THEIR EXPENSE BECAUSE THEIR SHOULD BE NO REASON FOR THE DEALER NOT HAVING THIS PART OR KNOWING WHEN IT WILL BE IN. SHE ADVISED ME TO CALL BACK ON SATURDAY REGARDING THE RENTAL. SOME CARS AT MY DEALER HAVE BEEN WAITING FOR THIS PART FOR MONTH. SHE STATED THAT SHE WILL ESCALATE ME FILE WITH SPECIAL TRACKING. IT SEEMS LIKE CHRYSLER IS TELLING ALL VEHICLE OWNERS THIS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541949September 4, 2013
EQUIPMENT ADAPTIVE/MOBILITY, ELECTRICAL SYSTEM
MY JEEP GRAND CHEROKEE OVERLAND 4X4 2011 IS EXPERIENCING STARTING PROBLEMS. THE YARK JEEP DEALER IN TOLEDO OHIO DIAGNOSED THE PROBLEM TO BE THE TOTAL INTEGRATED POWER MODULE OR TIPM ON SEPTEMBER 4, 2013. I HAD NOT DRIVEN THE CAR FOR 5 DAYS DUE TO A FEAR OF BEING IN A STRANGE PLACE AND NOT BEING ABLE TO GET THE CAR STARTED. THE YARK DEALERSHIP, ON ADVICE OF CHRYSLER, PERFORMED A SOFTWARE UPDATE, WHICH SEEMED TO WORK FOR ABOUT AN HOUR AT THE DEALERSHIP. THEN IT [CONSTANT STARTER CRANKING, WHICH THE DEALERSHIP SAID WAS BECAUSE THE TIPM WAS NOT SENDING ANY POWER TO THE FUEL PUMP] STARTED AGAIN AT THE DEALERSHIP. NOW, I AM BEING TOLD, BY THE YARK DEALERSHIP, THAT THERE IS A 2000 PART BACKLOG ON THE TIPM AND THAT THE PART-DISTRIBUTOR RE-STOCKING DATE HAS MOVED FROM 9/9/2013 TO 9/23/2013. IF THE DELIVERY DATE HOLDS I WILL BE WITHOUT MY VEHICLE FOR ABOUT THREE WEEKS. INTERNET RESEARCH (HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0F8B2B/1112) REVEALS MANY PEOPLE THAT THE SAME PROBLEM AND CHRYSLER WILL NOT PAY FOR A RENTAL CAR UNLESS THE TIPM IS TOTALLY NON-FUNCTIONAL WHICH I FEEL IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538506September 3, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE INTEGRATED PART MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541735September 3, 2013
AIR BAGS
MY PROBLEM IS WITH MY TOTALLY INTEGRATED POWER MODULE (TIPM). IT IS FAULTY AND NEEDS REPLACED AND SO ARE 25,000 OTHER 2011 VEHICLES IN THE USA. PART IS ON BACKORDER AND THERE IS A BUSINESS PROBLEM WITH THE VENDOR. I AM FLAGGING THIS SITUATION AS A LIFE, HEALTH, AND SAFETY MATTER NOW BECAUSE YOU HAVE ON FILE 5 - 2011 JEEP GRAND CHEROKEE ACCIDENTS WHERE THE AIR BAGS WERE WRITTEN UP IN THE POLICE REPORTS AS NOT DEPLOYING. THIS GOES RIGHT BACK TO THE TIPM WHICH IS THE BRAINS OF THE WHOLE VEHICLE. THE AIR BAGS ARE WIRED INTO THE TOTALLY INTEGRATED POWER MODULE. THIS IS THE CASE WHERE YOU NEED TO CONNECT THE DOTS. THERE ARE THOUSANDS OF US OUT THERE THAT WON'T START BECAUSE WE NEED THE TIPM. WHAT ABOUT THE OTHER THOUSANDS OUT THERE THAT DIDN'T DEVELOP THE FAULT YET IN THE TIPM BUT IN THE EVENT OF AN ACCIDENT THE ODDS THAT THE AIR BAGS DON'T DEPLOY HAS BEEN GREATLY INCREASED. THIS CONSUMER/JEEP OWNER HAS NO FAITH AT ALL THAT MY BAGS WILL EVER DEPLOY WHEN NEEDED. WHEN MY JEEP IS RETURNED TO ME I AM IMMEDIATELY TRADING IT IN. NHTSA NEEDS TO FORCE CHRYSLER TO MAKE A RECALL, THEY WILL NEVER DO IT ON THEIR OWN.[XXX]PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.552 (B) (6). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541738September 3, 2013
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WENT TO START MY JEEP AFTER IT SAT FOR A FEW HOURS AND NOTICED EXTENDED CRANKING. IT DID FIRE UP AND I DROVE 65 MILES TO THE GYM. SAME EXTENDED CRANKING ISSUE WHEN I GOT OUT THE GYM AN HOUR LATER, BUT EVENTUALLY, STARTED AND I MADE IT HOME. DID THIS ONE MORE TIME FEW DAYS LATER AND THE FIRST MONDAY IN AUGUST IT WOULDN'T START WHEN I WENT TO LEAVE FOR WORK IN THE MORNING. TOOK MY WIFE'S VEHICLE O WORK AND SHE TRIED IT A FEW HOURS LATER AND IT FIRED RIGHT UP. BROUGHT TO LOCAL SHOP TO HAVE THEM LOOK AT IT SINCE THEY CAN SERVICE MY EXTENDED WARRANTY. AFTER A FEW DAYS THERE I WAS NOTIFIED THAT IT WAS HE TIPM AND THE PART WE ON ORDER, BUT WAS ON NATIONAL BACK ORDER FROM JEEP AND I WAS NUMBER 141 IN LINE WAITING FOR ONE. AS OF TODAY, 9/3/14, STILL NO PART AND STILL NO ESTIMATED DELIVERY OF SAID TIPM. I HAVE NOT BEEN ABLE TO DRIVE THE JEEP SINCE THEN BECAUSE IT IS UNRELIABLE TRANSPORTATION AND MY JOB REQUIRES ME TO TRAVEL UP TO 300 MILES PER DAY. HAVE NOW MADE TWO PAYMENTS ON A VEHICLE I CAN'T USE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538292September 1, 2013
ELECTRICAL SYSTEM
MY VEHICLE WOULD NOT CRANK AND STALLS. BATTERY REPLACED, $179.00 LATER.MECHANIC TOLD ME THAT IT HAD UPDATES AND REFLASHED THOSE FOR $50.00 AND ADVISED ME TO TAKE BACK TO THE DEALERSHIP FOR AN INTEGRATED MODULE. AFTER SERVICE EVALUATED MY JEEP, I WAS TOLD THAT THE PROBLEM EXISTED IN THE TIPM. THIS PRODUCT IS ON AT LEAST A 6 WEEK BACK ORDER AND THAT IS NOT A GUARANTEE. ALSO, THERE HAVE BEEN NO RECALLS ON THIS PRODUCT. I HAVE A BUSY COMMUTE TO WORK IN HEAVY TRAFFIC. MY JEEP STALLED ON THE INTERSTATE AND I HAD TO VEER TOWARD THE DITCH TO AVOID AN ACCIDENT. IF I WERE HIT, WOULD MY AIRBAGS EVEN DEPLOY? THIS IS A SAFETY VIOLATION! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538204August 31, 2013
ELECTRICAL SYSTEM
THE TIPM, A PART OF THE COMPUTER, HAS FAILED AND THE VEHICLE WILL NO LONGER START. VEHICLES HAVE ALSO BEEN KNOWN TO STALL, ALTHOUGH THIS DID NOT HAPPEN TO ME. CHRYSLER HAS FAILED TO RECALL DESPITE HUNDREDS OF ISSUES. MY SMALL DEALER IN GREENSBORO, NC HAS 4 VEHICLES WITH THIS ISSUES. THERE ARE NO PARTS AVAILABLE, AND THEY ARE GIVING NO ESTIMATE ON WHEN PARTS WILL BE AVAILABLE. SO FAR CHRYSLER HAS FAILED TO RECOGNIZE THE WIDESPREAD NATURE OF THE INCIDENT, DESPITE HUNDREDS OF ONLINE POSTS BY OWNERS, AND MY DEALERS RECOGNITION OF MULTIPLE VEHICLES IN THEIR SHOP FOR THIS ISSUE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538038August 30, 2013
ELECTRICAL SYSTEM
THIS ISSUE HAS TO DO WITH THE TOTALLY INTEGRATED POWER MODULE (TIPM) USED IN JEEP AND OTHER MAKES. THIS PART IS RESPONSIBLE FOR A LOT OF THE POWER SWITCHING/MODULATION/DISTRIBUTION, AND COMMUNICATIONS WITH OTHER SYSTEMS IN THE ELECTRICAL SYSTEM. THERE ARE NUMEROUS COMPLAINTS ONLINE REGARDING THIS PART THAT IS ON NATIONAL BACKORDER. OUR CAR HAS BEEN OUT OF SERVICE SITTING AT A JEEP DEALER SINCE JULY WITH NO ESTIMATE FROM CHRYSLER OF WHEN THE PART MIGHT BE AVAILABLE. THERE HAS BEEN NO TALK OF A RECALL AT THIS POINT. THE PART ALMOST ALWAYS GOES BAD AFTER THE WARRANTY HAS LAPSED AND COSTS ANYWHERE FROM $900 - $1400 DEPENDING ON THE DEALERSHIP, ETC. ONCE IT GOES, THE CAR IS RENDERED USELESS. WE SPENT $2,000 AT A MECHANIC WHO THOUGHT IT WAS THE FUEL PUMP AND AN ADDITIONAL $1000+ ON A RENTAL CAR BEFORE THE CAR WAS TOWED TO THE DEALER. WE ARE UNABLE TO ONLY HAVE ONE CAR, SO WE HAVE NOW BOUGHT A THIRD CAR. FORTUNATELY WE ARE IN A POSITION TO DO THIS. MANY PEOPLE ARE UNABLE TO AFFORD EVEN A RENTAL. THE SAFETY ISSUE COMES INTO PLAY BECAUSE THE CAR MAY JSUT STOP WHILE YOU ARE DRIVING. THIS DID HAPPEN TO OURS ONCE, BUT IT WAS BEFORE THERE WAS AN OBVIOUS PROBLEM AND THE CAR WORKED FINE AFTER THE INCIDENT SO WE NEVER LOOKED INTO IT. THERE IS ALSO THE ISSUE THAT SOMETIMES IT MAY START, BUT IF YOU TURN THE CAR OFF IT MAY NOT START THE NEXT TIME POSSIBLY STRANDING THE DRIVER WHO KNOWS WHERE. AT THIS POINT PEOPLE WOULD JUST LIKE THIS ISSUE ACKNOWLEDGED AND INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537962August 29, 2013
ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT WAS NOT REPAIRED. THE TECHNICIAN STATED THAT BECAUSE THE CHECK ENGINE LAMP WAS NOT ILLUMINATED, THE VEHICLE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537993August 29, 2013
ELECTRICAL SYSTEM
I WOULD LIKE TO PLACE A FORMAL COMPLIANT AGAINST CHRYSLER GROUP, LLC. MY FAMILY ALONG WITH HUNDREDS, IF NOT THOUSANDS OF OTHER 2011 JEEP GRAND CHEROKEE OWNERS. THIS ISSUE IS AROUND THE TIPM DEVICE THAT SEEMS TO BE FAILING ON MANY CONSUMER'S VEHICLE DATING BACK TO THE EARLY PART OF 2013. FINALLY, AFTER A COUPLE TO TRIPS TO THE SERVICE DEPARTMENT FOR THIS ISSUE, I WAS FINALLY TOLD THE PART IS ON BACK ORDER. THE PROBLEM IS THE DEALER, NOR THE CHRYSLER GROUP DOESN'T HAVE AN IDEA WHEN THIS PART WILL BE AVAILABLE LEAVING MANY OF US WITHOUT A CAR FOR AN UNDETERMINED AMOUNT OF TIME. THIS PART (TIPM) NEEDS TO BE PLACED ON OFFICIAL RECALL BY THE CORPORATION AND UNTIL IT ACTUALLY IS.........IT HAS PLACED UNDUE FINANCIAL STRAIN OF MANY OF THE OWNERS OF THE JEEP. WE ARE EXPECTED BY THE BANKS TO CONTINUE PAYING OUR CAR NOTE, ALONG WITH INSURANCE. NOW CHRSYLER IS SAYING THAT WE MUST ALSO COME OUT OF POCKET FOR RENTALS TO REPLACE THE VEHICLES WE HAVE AND OR PAYING FOR UNTIL THEY RESOLVE THIS ISSUE. THIS IS SO NOT RIGHT ON SO MANY LEVELS AND APPARENTLY THEY CAN GET AWAY WITH THIS WITHOUT RECOURSE. IN CONCLUSION, JUST ASKING THE JUSTICE DEPARTMENT TO LOOK INTO THIS ISSUE AND ASSIST US CONSUMERS BEING HELD HOSTAGE BY CHRYSLER GROUP, LLC. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538002August 29, 2013
ELECTRICAL SYSTEM:IGNITION:MODULE, ELECTRICAL SYSTEM
I HAVE A 2011 JEEP GRAND CHEROKEE, AND WAS EXPERIENCING THE SAME COLD START ISSUES I DROVE IT FOR ABOUT ANOTHER 2 WEEKS AND ON ONE TRIP I DROVE ABOUT AN HOUR OUT OF TOWN AND HAD TO RUN INTO A BANK. WHEN I GOT BACK IN MY CAR I STARTED IT AND DIED RIGHT IN THE MIDDLE OF THE DRIVEWAY I WAS EXITING. TOOK 30 MINUTES FOR IT TO RESTART. THE PAPERWORK SAYS THEY REPLACED THE WIN (WIRELESS IGNITION NODE). 11 DAYS IN THE SHOP. THE NEXT MORNING I WENT OUT TO GO TO WORK AND THE CAR WOULD NOT START. CALLED DEALERSHIP TOLD ME TO BRING IT BACK UP. I DID THE NEXT DAY, THIS TIME GETTING A DODGE DART FROM THE RENTAL COMPANY 8 DAYS IN THE SHOP WHEN I RECEIVED A CALL THAT IT WAS READY, THIS TIME THEY REPLACED THE IGNITION MODULE AND GAVE ME A NEW REMOTE KEY. THE NEXT DAY AUG 8TH WENT TO GO TO WORK AND THE CAR WOULDN'T START. HALF HOUR LATER GOT THE CAR STARTED AND BACK TO DEALERSHIP, THIS TIME I RECEIVED A NISSAN VERSA RENTAL. THEY HAVE HAD IT EVER SINCE 14 DAYS AND COUNTING. I TALK TO SERVICE DEPARTMENT ON THURSDAY AUGUST 15TH. AND THEY TOLD ME THEY GOT IT NOT TO START AND THAT IT WAS THE FUEL INJECTORS, I INTERJECTED AND TOLD HIM ABOUT THIS FORUM AND TO CHECK THE TIPM AND THEY JUST RELEASED 2000 FROM THE FACTORY ON THE 13TH. SAID HE WOULD SPEAK WITH TECHNICIAN AND GET BACK TO ME. CALLED ME FRIDAY AND SAID THEY WERE REPLACING THE TIPM AND HE WOULD HAVE A BETTER IDEA ON A TIME FRAME BY THE MIDDLE OF THIS WEEK. I CALLED TODAY AND THEY ARE TELLING ME THAT ITS BACK ORDERED TO SEPT. NOT GIVING ME ANY SPECIFICS OF WHEN IN SEPT. THE SERVICE MANAGER GAVE ME CHRYSLER NUMBER TO CALL AND COMPLAIN.THIS IS A SERIOUS ISSUE WITH MANY INDIVIDUALS EFFECTED IT NEEDS TO BE LOOKED INTO AS A RECALL ISSUE. WHAT HAPPENS IF THE COMPANY IN MEXICO WHO MAKES THE PART GOES OUT OF BUSINESS. THIS IS WRONG ESPECIALLY FOR A TAXPAYERS BAILOUT COMPANY.. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538015August 29, 2013
ELECTRICAL SYSTEM
I HAVE A 2011 JEEP GRAND CHEROKEE THAT HAS A DEFECTIVE PART CALLED A TIPM (TOTALLY INTEGRATED POWER MODULE). IT DOWNLOADS DATA AND IS PART OF THE ONBOARD COMPUTER AND SPECIALIZED FOR EACH VEHICLE. *TT MY DEFECTIVE TIPM CAUSES THE VEHICLE TO STALL AND EVENTUALLY IT WILL PREVENT IT FROM STARTING. THE TIPM IS COVERED UNDER MY EXTENDED WARRANTY, BUT THE PART IS ON NATIONAL BACKORDER AND CHRYSLER IS UNABLE TO GET IT FROM THE MANUFACTURER (AT LEAST THAT'S WHAT THEY TELL US). I HAVE READ ON SOME MESSAGE BOARDS THAT THEY DO NOT HAVE THE RIGHTS TO PRODUCE THE TIPM THEMSELVES AND THAT THE COMPANY THAT MAKES IT IS GOING BANKRUPT AND CLOSING. IT IS ALSO LIKELY THAT WHOEVER MAKES IT IS IN ANOTHER COUNTRY (THEY WILL NOT TELL US WHERE). CHRYSLER IS TREATING PEOPLE DIFFERENTLY - THOSE WITHOUT WARRANTIES ARE COMPLETELY OUT OF LUCK. THEY HAVE NO WORKING/SAFE/RELIABLE VEHICLE AND HAVE TO PAY FOR THE REPAIR, BUT SINCE THE PART IS NOT AVAILABLE, NO LUCK AND NO TRANSPORTATION. THOSE OF US WITH WARRANTIES ARE TOLD DIFFERENT LIES. THEY GIVE US A DATE THAT IS A MONTH OR TWO AWAY, THEN WHEN THAT COMES AROUND, THEY CHANGE THE DATE. WE HAVE THE ADDED "BONUS" OF BEING IN JEOPARDY EACH AND EVERY TIME WE DRIVE SOMEWHERE AND NOT KNOWING IF WE WILL BE STRANDED OR NOT. THERE ARE AT LEAST SEVERAL HUNDRED PEOPLE HAVING THIS PROBLEM, AND ACCORDING TO ONE POST I READ ON EDMUNDS.COM, THE CHRYSLER CASE MANAGER TOLD SOMEONE THAT 25,000 OF THESE WERE NEEDED. CHRYSLER IS WELL AWARE OF THIS DEFECT, BUT THEY REFUSE TO DO A RECALL AND SO FAR THEY HAVE NOT PROVIDED ME WITH A RENTAL CAR. THEY CLAIM THAT THEY WILL, BUT THEN PLAY THE PHONE GAME, WHERE CHRYSLER USA, CANNOT REACH THE SERVICE MANAGER AT THE LOCAL DEALERSHIP, WHO CANNOT REACH THE RENTAL DEPARTMENT AND SO ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537814August 28, 2013
ELECTRICAL SYSTEM
BEGINNING THE EVENING OF JULY 30, I EXPERIENCED ISSUES WITH STARTING MY GRAND CHEROKEE. THESE ISSUES WERE SPORADIC, HOWEVER ONCE EVERY THREE OR FOUR TIMES I ATTEMPTED TO START THE ENGINE, THE ENGINE WOULD CRANK BUT FAIL TO START. ON JULY 31, I SCHEDULED AN APPOINTMENT WITH MY LOCAL JEEP DEALERSHIP (VIDEON CHRYSLER DODGE JEEP IN NEWTOWN SQUARE, PA) FOR AUGUST 5. BY AUGUST 2, THE JEEP WAS NOT DRIVABLE AS STARTING IT WOULD TAKE 20-30 MINUTES EACH TIME. I WAS FORCED TO RENT A CAR AT MY OWN EXPENSE FOR THE WEEKEND OF AUGUST 3-4. ON AUGUST 5 THE DEALERSHIP DIAGNOSED THE ISSUE AS PERTAINING TO TSB 08-053-11 AND REPROGRAMMED THE TOTALLY INTEGRATED POWER MODULE. ON AUGUST 7, I EXPERIENCED THE NO START ISSUE AGAIN AND SCHEDULED A SECOND APPOINTMENT WITH THE DEALERSHIP FOR AUGUST 8. ON AUGUST 8, THE TIPM WAS IDENTIFIED AS NEEDING TO BE REPLACED. I WAS INFORMED BY THE DEALERSHIP THAT THE NECESSARY PART WAS ON BACKORDER WITH AN ESTIMATED ARRIVAL TIME OF WITHIN ?A FEW WEEKS?. THE DEALERSHIP ADVISED THAT IT WAS OK FOR ME TO CONTINUE DRIVING THE VEHICLE IN THE MEANTIME DESPITE THE ISSUE. ON THE EVENING OF AUGUST 16, WHILE DRIVING THE VEHICLE AT A SPEED OF APPROXIMATELY 40 MILES PER HOUR, THE ENGINE STALLED, CAUSING THE VEHICLE TO LOSE ALL POWER NEAR THE INTERSECTION [XXX] GIVEN THE NATURE OF THE ROAD AS WELL AS THE TRAFFIC AROUND ME, THIS SITUATION POSED A SERIOUS SAFETY HAZARD TO MYSELF, MY PASSENGER, AND OTHERS NEAR MY VEHICLE, AND SINCE THAT POINT I NO LONGER FEEL SAFE OPERATING THE VEHICLE IN ITS CURRENT CONDITION. AS SUCH, I HAVE BEEN ENTIRELY UNABLE TO OPERATE THIS VEHICLE SINCE AUGUST 16. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537543August 27, 2013
ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE ENGINE MODULE WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 59,600. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536895August 23, 2013
ELECTRICAL SYSTEM, STEERING:COLUMN, VISIBILITY
WHILE DRIVING MY 2011 JEEP GRAND CHEROKEE I SAW WHITE SMOKE COMING FROM THE DRIVER SIDE SUN VISOR AND THEN A BURNING SMELL. I PULLED OVER AND AFTER A FEW MINUTES THE SMOKE CLEARED, THE BRACKET FOR SUN VISOR STAYED HOT AND SHOWS SIGNS OF MELTING. NO INJURIES, THE VEHICLE WAS DRIVEN TO DEALERSHIP IMMEDIATELY. *TR.. UPDATED 08-20-14 *BF UPDATED 08/25/2014 *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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