Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10545385September 25, 2013
ELECTRICAL SYSTEM
2011 JEEP GRAND CHEROKEE - TIPM WENT OUT AT 59,000 MILES. NO LONGER UNDER WARRANTY. THIS PART IS INTEGRAL TO THE WORKING OF THE CAR-AIR BAGS, ACCESSORIES, DASH, FUEL PUMP, ETC. ACCORDING TO THE DEALER, THIS PART IS ON BACK ORDER AND THEY DO NOT KNOW WHEN IT WILL BECOME AVAILABLE. THEY CURRENTLY HAVE SEVERAL VEHICLES THERE THAT HAVE BEEN WAITING LONGER THAN 6 WEEKS. ACCORDING TO AN INTERNET SEARCH, THIS IS A WIDE SPREAD PROBLEM AND CHRYSLER HAS YET TO RECALL OR ACCOMMODATE OWNERS. THIS IS A SAFETY ISSUE!!!!! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545156September 24, 2013
AIR BAGS, ELECTRICAL SYSTEM
TOTALLY INTEGRATED POWER MODULE IS GOING OUT ON MULTIPLE JEEP VEHICLES. THE TIPM CONTROLS LIGHTS, HORNS, WIPERS, AIR BAGS, ETC. WHEN THE PART QUITS WORKING, IT CAUSES MULTIPLE ISSUES WITH THE VEHICLE. THE VEHICLE WILL NOT START, WHICH CAN LEAVE THE OWNER STRANDED. THE WIPERS, HORN, ETC., JUST TURN ON, WHICH COULD CAUSE AN ACCIDENT. AND, THE AIR BAGS MAY NOT DEPLOY IF IN AN ACCIDENT. THE TIPM IS ON NATIONAL BACK ORDER, WHICH MEANS WAITING WEEKS FOR REPAIR AND CHRYSLER IS REFUSING TO PAY FOR A RENTAL CAR FOR THE OWNER. AND, WILL THE REPLACEMENT LAST LONGER THAN THE ORIGINAL? THE VEHICLE NEEDS TO BE RECALLED AND REPLACED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544170September 18, 2013
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THANKS FOR THE CHANCE TO POST, I TOO HAVE BEEN EXPERIENCING THE SAME ISSUE. I NOTICED IT A FEW WEEKS AGO WHEN MY BATTERY STARTED SHOWING SIGNS OF GOING DEAD. I ALSO HEARD THE NOISE AFTER EXITING THE TRUCK IN THE EVENINGS. I THOUGHT THE NOISE WAS SOME ELECTRONICS RESETTING ITSELF, BUT THOUGHT IT WOULD EVENTUALLY SHUTOFF. I DID NOT THINK THIS COULD BE KILLING MY BATTERY. I TOO HAD TO BUY A BATTERY THANKS COST ME A PRETTY PENNY NOW TO LEARN IT TOO WOULD BE DEAD SOON. AFTER GOING TO THE DEALERSHIP TODAY FOR AN OIL CHANGE THE TRUCK DIED IN THEIR SERVICE BAY. NOT EVEN FIVE MINUTES AFTER LEAVING, THE SERVICE REP CALLED ME AND EXPLAINED HOW THEY HAD TO PUSH MY TRUCK TO THEIR SERVICE BAY DUE TO A BAD TOTALLY INTEGRATED POWER MODULE (TIPM). WE ARE NOW WITH OUT A VEHICLE FOR AN UNDISCLOSED TIME AND STILL HAVE THE OBLIGATION TO PAY FOR A PRODUCT OF NO USE. CHRYSLER HAS TO FIND WAY TO ADDRESS THIS OR IT CAN COST THEM DEARLY IN REPUTATION AND IN THE POCKET IF THE RESULTS DON'T GET BETTER. A RECALL WOULD BE A START BUT PEOPLE ARE WITHOUT VEHICLES WITH MONTHLY PAYMENTS! NOT A GOOD LOOK CHRYSLER LOOKS LIKE A CLASS ACTION SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544273September 18, 2013
ENGINE, ELECTRICAL SYSTEM
TRIED TO START THE JEEP IN THE MORNING AND IT WOULD CRANK BUT NOT TURN OVER AND START. CALLED THE JEEP DEALERSHIP AND HAD IT TOWED IN. AFTER THEY CHECKED IT THEY SAID A TIPM UNIT WENT BAD AND MAY TAKE DAYS TO MONTHS TO GET A NEW ONE AND WOULD COST $1300. THE VEHICLE IS UNDER 3 YEARS OLD AND I FOUND SEVERAL HUNDRED OTHER PERSONS HAVING THE EXACT SAME PROBLEM IN DIFFERENT STATES. I WOULD REQUEST AN INQUIRY INTO THIS ISSUE AND SEE IF A FORMAL RECALL IS IN ORDER. THANK YOU IN ADVANCE FOR ANY HELP YOU COULD PROVIDE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544303September 18, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT ATTEMPTED TO START THE VEHICLE SEVERAL TIMES BEFORE THE ENGINE ENGAGED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE TOTAL INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544307September 18, 2013
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
MY 2011 GRAND CHEROKEE HAS BEEN IN THE SHOP FOR 11 WEEKS WAITING ON A PART.THE PART IS A TIPM. WITHOUT THIS PART JEEP DOESN'T START. PEOPLE AT DEALERSHIP WHERE I PURCHASED JEEP TREAT MY DAUGHTER THE OWNER LIKE IT IS OUR FAULT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544321September 18, 2013
POWER TRAIN
SAME ISSUE WITH MY 2011 JEEP GRAND CHEROKEE THE TIPM NEEDS TO BE REPLACED. PURCHASED USED ONLY 25K MILES TWO MONTHS LATER CHECK ENGINE LIGHT WOULD NOT GO AWAY, STARTED TO STOP THEN HAD TROUBLE CRANKING THEN WOULD NOT START. TOOK TO LOCAL DEALERSHIP OVER A MONTH AGO, DEALERSHIP STILL HAS MY VEHICLE AND IM WITHOUT A CAR. EXTENDED WARRANTY WILL NO LONGER PAY FOR MY RENTAL. MY HOUSE IS 30 MINS AWAY FROM MY JOB AND I HAVE TWO SMALL CHILDREN. CHRYSLER COULD ONLY "EXPEDITE" THE TIPM TO THE DEALERSHIP....MEANWHILE I'M CARLESS UNTIL WHO KNOWS WHEN. EACH WEEK THE DEALERSHIP GIVES ME A DIFFERENT STORY ON WHEN THE PART WILL BE IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543964September 17, 2013
ELECTRICAL SYSTEM
THE TIPM THAT CONTROLS THE AIR BAGS AND FUEL PUMP ALONG WITH MANY OTHER SYSTEMS IS FAULTY. THERE IS A NATIONWIDE DEMAND FOR NEW TIPM SYSTEMS FOR JEEPS BUT NO SUPPLY. CHRYSLER IS SAYING A NEW TIPM SYSTEM IS BACK ORDERED FOR SEVERAL MONTHS FORCING JEEP OWNERS TO DRIVE UNSAFE VEHICLES THAT COULD SHUT OFF AT ANY MOMENT AND NOT DEPLOY THE AIR BAGS. THIS HAS BECOME A NATIONWIDE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543987September 17, 2013
ELECTRICAL SYSTEM
FORUM AFTER FORUM OF THE SAME ISSUES ARE HAPPENING TO MAKE AND MODEL. USERS ARE UNABLE TO START CAR BECAUSE OF TIPM ISSUE. APPARENTLY PEOPLE HAVE EVEN LOST POWER TO CAR WHILE DRIVING. THE TIPM IS ALSO CONNECTED WITH AIR BAG DEPLOYMENT AND IT WILL NOT DEPLOY SHOULD THE CAR LOSE POWER AND HIT ANYTHING. MOST PEOPLE CANNOT EVEN AFFORD TO REPLACE THE 1200 ISSUE. THIS SHOULD BE A NATIONAL RECALL OR EXPECT MANY ACCIDENTS CAUSED BY THIS FOR THOSE THAT ARE LUCKY ENOUGH TO FINALLY GET THE CAR STARTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544094September 17, 2013
ELECTRICAL SYSTEM, ENGINE
2 WEEKS AGO MY CAR WOULD NOT START, DID GET IT STARTED, TOOK TO DEALER SHIP. ITS APPARENTLY THE TIMP MODULE. THIS PART IS ON BACK ORDER I WAS TOLD IT WOULD BE IN THIS WEEK ITS NOT AND THEY ARE NOT SURE. IT TAKE A FEW TRIES TO GET IT STARTED. AND TWICE IT STALLED WHILE DRIVING. AND ITS MAKING A KNOCKING. MAY I ADD THIS STARTED AT 36600. MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544105September 17, 2013
ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE TIPM MODULE MALFUNCTIONED, CAUSING THE VEHICLE NOT TO START. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE THE PART REPLACED. THE DEALER STATED THE PART WAS ON BACK ORDER. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543450September 13, 2013
ELECTRICAL SYSTEM
NATIONAL PROBLEM! TROUBLE STARTING VEHICLE - BAD TIPM. MANY REPORTS OF OTHER JEEP AND CHRYSLERS HAVE THE SAME ISSUE WITH THIS BATCH OF BAD PARTS. LOG ONTO ANY JEEP FORUM AND LOOK AROUND! TOOK 25 MINUTES TO GET THE TIPM TO START UP THE ENGINE. STARTING TROUBLE WENT AWAY FOR A COUPLE OF DAYS BUT IS INCREASINGLY GETTING WORSE. THE PROBLEM IS NOW EFFECTING ABOUT EVERY THIRD START UP AND HAS MADE ME MISS A JOB INTERVIEW BECAUSE OF THE LACK OF RELIABILITY. TOOK THE JEEP TO THE DEALER, THEY INSTALLED ALL THE FLASH UPDATES FOR THE TIPM - NO DIFFERENCE AFTER THE FLASHES WERE INSTALLED. DEALER SAID THAT I NEEDED A NEW TIPM. THE CRAPPY PROBLEM IS THAT THE PART IS ON A 3 MONTH BACK ORDER! THEY ARE NOT WANTING TO COVER THIS UNDER WARRANTY (UNDER 3 YEARS / OVER 36,000 MILES) BUT I PLACED A COMPLAINT WITH CHRYSLER CUSTOMER SERVICE TO BOTH EXPEDITE THE PART AND GET IT COVERED UNDER WARRANTY. WHEN I CALLED THE CHRYSLER CUSTOMER SERVICER LINE, I WAS TOLD THAT I WAS HER SECOND TIPM ISSUE THIS MORNING! I WAS TOLD THE TIPM WOULD COST ME $1,000.....EVEN IF YOU COULD ORDER THE PART! DROVE VEHICLE HOME, BECAUSE I COULD NOT AFFORD A RENTAL CAR FOR AND UNSPECIFIED AMOUNT OF TIME, AND HAVE HAD ISSUES EVERY DAY. LAST WEEK, THE JEEP STALLED WHILE I WAS DOING 45 MPH ON A CITY ROAD. WAS ABLE TO COAST TO THE SHOULDER WITH NO INCIDENT, BUT IT TOOK ABOUT 15 MINUTES OF CONTINUOUS TRIAL TO GET THE VEHICLE STARTED AGAIN. I WILL NOT TAKE MY WIFE AND KIDS IN THE JEEP WITH ME UNTIL THIS ISSUE IS RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543114September 11, 2013
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT THE ENGINE RPMS INCREASED AND THE VEHICLE FAILED TO SWITCH GEARS. THE FAILURE WAS RECURRING AND CAUSED THE ENGINE TO STALL. THE VEHICLE WAS TOWED TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE TRANSMISSION PARK NEUTRAL MODULE. THE VEHICLE WAS NOT REPAIRED. THE DEALER ADVISED THE CONTACT THAT THE TRANSMISSION MODULE WAS ON BACK ORDER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 56,310. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543141September 11, 2013
SUSPENSION
I HAVE A 2011 JEEP GRAND CHEROKEE OVERLAND.THE VEHICLE CLUNKS IN THE REAR END GOING OVER BUMPS AT LOW SPEEDS. TURNS OUT THIS IS DUE TO A DEFECT IN THE SHOCKS/SHOCK MOUNTS. IT ONLY AFFECTS VEHICLES WITH QUADRA LIFT SUSPENSION AND TOWING PACKAGE. INCLUDING THE ORIGINALS, I HAVE HAD 4 SETS OF REAR SHOCKS PUT ON--WITH 3 INDIVIDUAL SHOCKS BREAKING-WHICH I CONSIDER A SAFETY HAZARD. FROM REPORTS ON JEEPGARAGE.ORG, THERE ARE AT LEAST 12 OF US IN THAT SMALL GROUP RANGING FROM 2011 TO 2014 MODEL YEARS WITH THIS ISSUE. I MADE 5 OR 6 100 MILE ROUND TRIPS TO THE DEALER WHO CHANGED SHOCKS AS HE WAS TOLD TO BY CHRYSLER. THEY CAME OUT WITH 3 DIFFERENT SHOCK TYPES (#'S) AND SHOCK MOUNTS TO FIX THIS-NO SUCCESS. NOW ONE OF OUR GROUP WITH A 2013 JGC LAREDO HAS BEEN TOLD THAT IT IS "NORMAL TO HAVE CLUNKING"-EVEN AFTER HE TOLD THEM THAT ONE SHOCK WAS COMPLETELY FROZEN.THEY ALSO HAVE HAD 2 OR 3 TSB'S ADDRESSING THE PROBLEM WITH INEFFECTIVE SOLUTIONS. SO NOW A "PROBLEM" IS NORMAL. ALL ANY OF US WANT IS FOR OUR SHOCKS TO BE SAFE AND QUIET ON VEHICLES WE PAID OVER 40K FOR. PERHAPS YOU CAN HOLD CHRYSLER ACCOUNTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542901September 10, 2013
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MY 2011 OVERLAND BEGAN HESITATING WHILE DRIVING ON FRIDAY 9/6. WAS ABLE TO RETURN HOME SAFELY. TURNED OFF THE ENGINE AND THEN WAS UNABLE TO RESTART THE VEHICLE. HAD THE VEHICLE TAKEN TO A LOCAL DEALERSHIP AND WAS TOLD THAT THE TIPM MODULE HAD FAILED WHICH CHRYSLER IS AWARE OF THE FAULTY PART AND HAS ALREADY CHANGED MANUFACTURERS. I WAS TOLD DUE TO A BACK ORDER THE DEALERSHIPS ARE LIMITED TO ORDERING ONLY ONE MODULE PER WEEK AND THEREFORE NO ETA COULD BE GIVEN FOR MY VEHICLE'S REPAIRS. I CALLED THE CHRYSLER CORPORATE OFFICES AND WAS TOLD THAT THEY WOULD ATTEMPT TO EXPEDITE THE PART AND I COULD RENT A CAR AND SUBMIT MY BILL FOR "POSSIBLE" REIMBURSEMENT. THIS IS A FAILURE ON A NUMBER OF LEVELS THAT A COMPANY THAT IS NOW FLUSH WITH CASH AGAIN DUE TO A GOV'T BAILOUT HAS THE PARTS TO CRANK OUT NEW VEHICLES BUT WILL LEAVE PAYING CUSTOMERS WITH NO INFORMATION OTHER THAN TO "BE PATIENT". I WILL NOT ATTEMPT TO BUY AMERICAN AGAIN. BACK TO ACURA I GO! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542663September 9, 2013
ELECTRICAL SYSTEM
CAR WILL NOT START OR OPERATE AT ALL DUE TO A BAD TIPM , THIS PROBLEM IS NOW WIDE SPREAD THROUGH THE NATION WITH JEEP / CHRYSLER CUSTOMERS. MY JEEP WILL BE AT THE DEALER SHIP FOR ABOUT 3 WEEKS WAITING FOR THE BACK ORDERED TIPM TO COME IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542769September 9, 2013
ELECTRICAL SYSTEM
I WAS HAVING TROUBLE GETTING MY CAR STARTED. IT WOULD CRANK BUT NOT START. HAD IT TOWED TO THE DEALER AND I WAS TOLD THE TIPM (TOTALLY INTEGRATED POWER MODULE) NEEDS TO BE REPLACED. THERE IS A FAULTY RELAY THAT CONTROLS THE FUEL PUMP WHICH RESULTS IN A CRANK BUT NO START CONDITION. THE COST WAS RIDICULOUS BUT EVEN WORSE WAS THAT IT WOULD TAKE UP TO TWO WEEKS TO GET THE PART. IN DOING SOME CHECKING, IT SEEMS THAT THERE ARE CURRENTLY OVER 1300 ORDERS FOR THIS PART WITH NONE AVAILABLE. THERE IS A SCHEDULED RELEASE TO DEALERS THIS WEEK OF ABOUT 450 WITH ANOTHER RELEASE IN ABOUT 2 MORE WEEKS. CURRENTLY THERE IS A DEMAND OF 449 PER WEEK. THERE MUST BE SOMETHING WRONG WITH THE WAY THIS PART WAS MANUFACTURED FOR IT TO BREAK DOWN SO MUCH. OR IS CHRYSLER JUST MAKING A BUCK BY TAKING ADVANTAGE OF US? EITHER WAY, I'M GOING BACK TO FOREIGN CARS. AMERICAN MADE HASN'T BEEN VERY GOOD TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542500September 8, 2013
ENGINE, ELECTRICAL SYSTEM
VEHICLE CRANKS BUT DOES NOT STARTS. PART NOT AVAILABLE. DEALER CLAIMS IS IN NATIONAL BACKORDER. VEHICLE WAS TOWED TO DEALER AND DIAGNOSED AS A DEFECTIVE TOTAL INTEGRATED POWER MODULE. OTHER 17 SIMILAR VEHICLES WAITING FOR SAME PART AT CHRYSLER JEEP DEALER REPAIR SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542519September 8, 2013
UNKNOWN OR OTHER
INITIALLY, I TOOK THE CAR (2011 JEEP GRAND CHEROKEE) TO THE DEALER DUE TO A ROUGH IDLE, A SHAKING THAT HAD NOT OCCURRED BEFORE. THEY DISMISSED IT SAYING IT WAS DUE TO US RUNNING THE AIR CONDITIONING DURING THE SUMMER. I THEN RAN THE CAR WITH OUT THE AC ON AND IT STILL OCCURRED. NEXT, THE CAR BEGAN CRANKING AND NOT STARTING. I LOOKED UP THE SYMPTOMS ON THE INTERNET AND SAW MANY OTHERS HAD PROBLEMS WITH THE JEEP/CHRYSLER TIPM PART. I TOOK THE CAR BACK TO THE DEALER, DESCRIBED THE PROBLEM, AND ASKED THEM TO LOOK IN TO THE TIPM ALSO AS OTHERS WERE HAVING THE SAME PROBLEM. THE DIAGNOSED THE PROBLEM AS "TWO CODES" THAT NEEDED TO BE UPDATED AND NOT THE TIPM. WITHIN 24 HOURS, THE CAR DID NOT START AND CRANKED AGAIN. FOR THE THIRD TIME, I TOOK THE CAR TO THE DEALER. THEY THEN REPORTED IT COULD EITHER BE THE FUEL PUMP OR THE TIPM. ( I TOLD THEM THAT WAS WHAT I HAD ASKED FOR THEM TO LOOK AT THE LAST VISIT.) THEY THEN DETERMINED IT IS THE TIPM, AND THE NEEDED PART WILL NOT BE AVAILABLE UNTIL 9-25-13, LEAVING ME CAR LESS UNTIL THAT TIME. MY EXTENDED WARRANTY ONLY COVERS A 5 DAY RENTAL AND CHRYSLER HAS THUS FAR REFUSED TO PROVIDE A RENTAL UNTIL THE PART IS RECEIVED. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542447September 7, 2013
ELECTRICAL SYSTEM
CAR WON'T STOP. TIPM FUSE EXPLODED. JEEP DEALER SAYS I WON'T HAVE A CAR FOR2 WEEKS AND JEEP WON'T COVER THIS MAIN STREAM ISSUE. I FOUND 1200 COMPLAINTS ON THE SAME ISSUE. WE WANT EXTENDED WARRANTY OR FULL RECALL ON ALL JEEP GRAND CHEROKEES. 2011 AND 2012. PEOPLE CAN DIE IF THEIR CAR SHUTS OFF ON THE HIGHWAY. I WAS WARNED I CAN DIE IF I DRIVE THIS JEEP BY SHAVER JEEP IN THOUSAND OAKS CA. TIPM NEEDS RECALL AND WILL END UP KILLING JEEP OWNERS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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