Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10621998August 13, 2014
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621879August 12, 2014
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621474August 11, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/22/2014*LJ UPDATED 04/2/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620858August 8, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
RECALL NOTICE RECEIVED P14/NHTSA 14V-154. CALLED DEALERSHIP REGARDING RECALL. TOLD THE PART WOULD BE ORDERED (JUNE 11). CALLED AGAIN AUGUST 7. TOLD IT WOULD BE ANOTHER TWO MONTHS. TOLD BY DEALERSHIP THAT ORDERS WERE ALLOWED TO GO THRU BUT THAT ONLY ONE PART PER WEEK SHIPPED. ASKED IF IT COULD BE MORE THAN A YEAR. DEALERSHIP THOUGHT NOT BUT ADMITTED IT HAD NO WAY OF KNOWING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620870August 8, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THERE WERE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619435August 6, 2014
ENGINE
I WANT TO LAUNCH A COMPLAINT THAT TODAY MY 2012 JEEP GRAND CHEROKEE'S ENGINE CAUGHT ON FIRE. I WAS STOPPED AT A STOP SIGN AND NOTICED MY CAR STARTED SMOKING. A POLICE OFFICER IN THE CAR BEHIND ME TOLD ME TO GET OUT OF THE CAR BECAUSE THE CAR WAS ON FIRE. THE CAR WAS TOWED TO THE JEEP DEALERSHIP AND I'M WAITING FOR THEM TO TELL ME WHAT HAPPENED. WHEN I GOT HOME I NOTICED THREE SMALL POOLS OF DRIED AND WET RED FLUID THAT MAY HAVE BEEN LEAKING FROM MY HOOD AND BE IN SOMEWAY RELATED TO THIS INCIDENT. I WOULD LIKE TO KNOW IF THERE HAS BEEN SOME TYPE OF RECALL OR COMPLAINT LINKED TO RED FLUID AND ENGINE FIRES. THANK YOU. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10619172August 6, 2014
VISIBILITY/WIPER, SUSPENSION, ELECTRICAL SYSTEM
INFORMED BY TECHNICIAN THAT I HAVE THE RIGHT REAR SHOCK TO BE LEAKING OIL, CAUSING THE CAR TO BOUNCE, POOR CONTROL, RUSTY BRAKE PADS AND POSSIBLY MORE PROBLEMS IN THE FUTURE. THE VEHICLE ALSO HAVE BEEN SELECTED FOR AN IMPORTANT SAFETY RECALL (BRAKE BOOSTER PREMATURELY CORRODE. I NOT SATISFIED WITH ALL THESE SAFETY PROBLEMS FOR A CAR I PAID OFF, BOUGHT BRAND NEW, ONLY TWO YEARS OLD, WITH SUCH DISTURBING PROBLEMS, CONSTANTLY TAKING IT TO THE DEALERSHIP IT IS INCONVENIENT. THE SEAT BELT IS DIFFICULT TO CLICK, UN-CLICK AND I AM VERY DISTURBED. I AM CONSTANTLY AT THE DEALERSHIP REPAIRING AND WORRYING ABOUT WHAT WILL BE NEXT. CHRYSLER HAS SOLD TO CONSUMERS LIKE MYSELF A POOR QUALITY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619173August 6, 2014
SUSPENSION
RIGHT REAR SHOCK IS LEAKING OIL, CAUSING DAMAGE TO SUSPENSION. DEALERSHIP CONTACTED CHRYSLER AND THE PART IS BACK ORDERED AND WILL NOT BE AVAILABLE TO 6-8 WEEKS. UNACCEPTABLE -THIS IS A SAFETY ISSUE THAT SHOULD NOT BE PUT OFF MORE THAN A MONTH. SO WHAT DO CUSTOMERS LIKE MYSELF DO, DRIVE AROUND OR STAY HOME "CARLESS" BECAUSE I WAS SOLD A BAD VEHICLE? INVESTIGATION NEEDS TO BE CONDUCTED AND SOMETHING MUST BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619073August 5, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE DEALER STATED THAT THE PARTS NEEDED FOR THE REPAIR WOULD BE UNAVAILABLE FOR FOUR MONTHS. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618771August 4, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617509July 30, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617273July 29, 2014
ELECTRICAL SYSTEM
SAW SMOKE COMING FROM PASSENGERS VISOR PARKED THE CAR IN FRONT OF THE HOUSE WHEN OUT TWO HOURS LATER TO FIND IT TO BE COMPLETELY BURNED.. DEALERSHIP ACTED LIKE IT IS NO BIG DEAL THAT A LEASED NEW VEHICLE FROM THEM CATCHES FIRE INSIDE... SERVICE REP JEFF TELLS ME IT'S NOT THAT BAD..?? REALLY HOW CAN I SHOW YOU THE PICTURES OF THIS "NOT A BIG DEAL" SITUATION... UPDATED 08-20-14 *BF UPDATED 7/23/2015*JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10614998July 21, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKES WERE ENGAGED AND THE VEHICLE FAILED TO STOP. THE CONTACT MENTIONED THAT THE FAILURE CAUSED A DELAY IN THE BRAKING SYSTEM. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN MADE THE CONTACT AWARE OF RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE VEHICLE HAD BEEN REPAIRED UNDER THE RECALL PRIOR TO THE FAILURE. THE CONTACT MENTIONED THAT THE PARTS NEEDED WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614446July 21, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
LETTER FROM CONGRESSMAN BARBER ON BEHALF OF CONSTITUENT REGARDING A MECHANICAL MALFUNCTION WITH HIS 2012 GRAND CHEROKEE OVERLAND; ATTN: TAJ SULTAN. *SMD THE CONSUMER STATED ON OCCASION, HE WOULD BRAKE AND ACCELERATE SIMULTANEOUSLY TO AVOID ROLLING BACKWARDS. HE SOON DISCOVERED, WHILE DOING SO, WITH THE JEEP, IT WOULD CREEP A FEW FEET INTO THE INTERSECTION, AND THERE WOULD BE NO ACCELERATION FOR ABOUT FIVE SECONDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614584July 18, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO THE SERVICE THE VEHICLE UNDER THE RECALL. THE DEALER INFORMED THE CONTACT THAT THE PART WOULD BE AVAILABLE IN OCTOBER OF 2015. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611301July 17, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT WAS INFORMED THAT THE DEALER WAS RECEIVING ONE PART PER WEEK. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611388July 17, 2014
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
MULTIPLE INCIDENTS - STOPPED AT CORNER HEADING UPHILL. HAPPENED TO TOUCH BOTH BRAKE AND GAS PEDALS AT THE SAME TIME. I FOUND THAT WHEN GOING INTO THE INTERSECTION AT THE CHANGE OF LIGHT, NO GAS (PROPULSION) FOR APPROX. 5 SECONDS. COMPLAINED TO SERVICE MGR. HE ADVISED HE HAD HEARD THIS BEFORE AND WOULD CONTACT CHRYSLER. NEVER HEARD FROM HIM AGAIN. OVER THE TWO YEARS THIS PROBLEM OCCURRED ABOUT 4 TIMES. I HAVE SINCE BEEN TOLD THAT NISSAN HAS ALSO ENGINEERED THIS INTO THEIR CARS AS IF THIS MAKES IT RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610321July 14, 2014
ELECTRICAL SYSTEM, SEAT BELTS, EXTERIOR LIGHTING
I WAS GETTING A BURNING PLASTIC SMELL I BROUGHT THE VEHICLE TO MANFREDI SERVICE CENTER IN STATEN ISLAND NY THEY TRIED TO TELL ME IT WAS MY AIR FRESHENER AFTER PUSHING FOR A FIX THEY FLUSHED A COIL ...IMMEDIATELY CALLED THEM AFTER PICKING UP THE VEHICLE AND WAS TOLD TO BRING THE CAR BACK MONDAY ....SATURDAY WHILE DRIVING INTENSE SMOKE FILLED THE CABIN FROM THE DRIVERS SIDE HEADLINER I HAD THE CAR TOWED BACK TO SERVICE WHERE THEY DISCONNECTED THE VANITY AND GAVE ME THE CAR BACK AWAITING PARTS THEY ALSO DRAGGED THE CAR ONTO THE TOW TRUCK DUE TO NO START AND REPLACED THE BATTERY AND ALTERNATOR WHEN I RECEIVED THE CAR THE DRIVERS SEAT BELT WAS INOPERABLE AND HAD TO BE FIXED AS WELL AS THE CAR DENTED .....I AM AWAOTOMG PARTS THE SMELL PERSISTS AND CAUSES ME TO HAVE HEADACHES THANK YOU FOR YOUR TIME I WOULD APPRECIATE ANY INFO ON THIS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10610556July 14, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
THE VEHICLE LOST ALL ELECTRICAL POWER, STEERING AND BRAKING WHILE IN MOTION. THE VEHICLE LOST ALL CONTROL OF STEERING AND BREAKING WHEN THE ELECTRICAL SYSTEM SHUTOFF. THE ELECTRICAL ISSUE HAS HAPPENED 3 TIMES WITHIN THE FIRST 2 YEAR OF OWNERSHIP (~32,000 MILES). THE FOLLOWING PARTS HAVE BEEN REPLACED: FUEL PUMP RELAY AND OVERLAY HARNESS, WIRELESS IGNITION NODE, INTEGRATED KEY FOB, TIPM KIT, 2 KEY FOBS, BRAKE BOOSTER. VEHICLE ALMOST CAUSED 3 SEVERE ACCIDENTS WHILE IN MOTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609829July 11, 2014
ELECTRICAL SYSTEM
NOTICED FAINT SMELL OF BURNING PLASTIC, OPENED A SUNROOF TO CLEAR THE AIR. SMELL GOT WORSE IMMEDIATELY, AND THEN A HEADLINER, JUST ABOVE MY HEAD (DRIVER SIDE) STARTED SMOKE. SUNROOF STARTED CLOSING AND OPENING BY ITSELF, AND DASHBOARD SHOWED A MESSAGE THAT PARKING ASSIST NEEDS TO BE SERVICED. I PULLED IMMEDIATELY OF THE ROAD, TURNED OFF THE VEHICLE, FORCED THE WATER INTO HEADBOARD AND FIRE STOPPED. CALLED 911 IN WALTON COUNTY IN FLORIDA. NIGHT BEFORE WE TRIED TO TURN THE LIGHTS INSIDE, AND NOTICED THAT THEY WERE FLICKERING AND VERY WEAK. I AM NOW 800 MILES AWAY FROM HOME ON VACATION, AND CHRYSLER IS MOVING REALLY SLOW TO ADDRESS THE ISSUE, ALREADY WAITING 5 DAYS FOR SPECIAL INVESTIGATOR TO CHECK THE VEHICLE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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